3CX Reviews & Product Details

What I like most about 3CX is its user-friendly interface and ease of use. It makes handling incoming and outgoing calls simple and efficient. Features like call transfers, call history, and easy access to communication tools help streamline daily operations. The overall experience is smooth, and it makes managing customer interactions more convenient. Review collected by and hosted on G2.com.

While 3CX is generally easy to use, there are occasional connectivity issues and call quality fluctuations that can affect the overall experience. Some features could also be more intuitive, and the interface could benefit from a few improvements to make navigation smoother. Overall, these are minor inconveniences, but addressing them would make the platform even better. Review collected by and hosted on G2.com.

What I like about 3CX is how absolutely flexible it is. I can place and receive business calls from anywhere using the desktop app, whether I’m on Windows or my personal Mac. I can also use it through a web-based progressive web app (PWA) or the mobile apps on iOS or Android. Overall, it works from anywhere and on pretty much any device. Review collected by and hosted on G2.com.

Although it has everything I need, I noticed that while using it in the field it feels a bit like a closed system with limited customization. For example, unlike open-source PBX platforms, C3X is proprietary. Review collected by and hosted on G2.com.

3CX allows me to use my mobile phone as an office phone without having to share my personal mobile number. It gives me the security and peace of mind of an office line no matter where I am. It integrates seamlessly with my iPhone, supporting both calls and texts, and the performance has been consistently smooth. I haven’t run into any issues—only an easy, straightforward experience. Overall, this product has genuinely improved my workflow and kept me better connected. Onboarding and training were simple and intuitive, and the pricing structure feels reasonable and well worth the investment. Review collected by and hosted on G2.com.

Nothing at all. It is a great product with a high ROI and no performance issues. Review collected by and hosted on G2.com.

In my opinion, 3CX is a robust, software-based IP PBX with a unified communications platform design that allows us to replace a traditional hardware phone system. Review collected by and hosted on G2.com.

What I’ve found is that, unlike plug-and-play cloud solutions like Zoom that can be easily managed by a regular office manager like me, 3cx requires a solid understanding of networking, including firewalls and server administration. Review collected by and hosted on G2.com.

I love how it integrates with our Zoho CRM. With click-to-call, when a current client calls in, I immediately know who it is and can pull up all of their contact information in our CRM. Texting is great, too. Review collected by and hosted on G2.com.

I wish the web version had hotkeys. Also, some parts of the UI could be simplified. For example, when you save an option in a user profile, you have to click Save in two different places for the changes to take effect. Review collected by and hosted on G2.com.

3CX is quick and easy to set up. They don’t bill per agent or extension; instead, they charge per concurrent call, which makes it cost-friendly when you want to scale your call centre operations. Review collected by and hosted on G2.com.

Reporting. The built-in reporting features are very limited and static. You can’t customise even a basic report. The Freshdesk integration also doesn’t provide full CTI capabilities, and to get that you have to use a third-party tool at an additional cost. As a result, if you want to make sense of your data, capture all the metrics you need, and visualise them properly, you end up exporting the data and doing the work manually outside of 3CX. Review collected by and hosted on G2.com.

The licensing structure, vendor independence, and overall ease of management stand out to me. Review collected by and hosted on G2.com.

Cost-Effective: Charges per concurrent call, not per user.

Flexible: Deploy anywhere (cloud or on-prem) with your choice of SIP provider and hardware.

All-in-One: Includes mobile apps, web conferencing, live chat, and WhatsApp integration.

Feature-Rich: Enterprise call center tools (queues, recording, CRM popups) included. Review collected by and hosted on G2.com.

3CX's feature set to price value is all but unmatched in the industry. Emerging AI tools combined with an easy-to-deploy, use, and maintain PBX. 3CX is a no-brainer for technical directors, service providers, and telecommunications resellers alike, simply because it just works and it works well. Review collected by and hosted on G2.com.

There are a few minor, niche reporting tools I’d personally like to see, mainly for my own and my partners’ specific use cases. That said, my “complaints” are really just edge-case requests, which honestly speaks well of 3CX overall. Review collected by and hosted on G2.com.

I like how easy 3CX is to use. It stays on my desktop when I open other programs, and it's easy to connect my Bluetooth headphones. I can use the app on my laptop or mobile, and my phone app connects when I'm away from my building, so I don't have to take my laptop to receive calls. I can review my calls, see how long I was on the phone and when a call started, and call a number back without searching the database again. I can also put a client on hold, conference in a teammate for help, and add team-member nicknames for quick dial. The setup was very easy, and I think 3CX is really good. Review collected by and hosted on G2.com.

I find the ringtones a little jarring and would like a different option, though there may already be a setting to change them that I just haven’t looked into. Review collected by and hosted on G2.com.

It's easy for me to make calls and chat with users from the web or desktop tool. Since I work in IT, it's very useful to be able to contact a user by chat, whether or not they can make calls. The initial setup was really easy: we were assigned a phone extension associated with our email. Review collected by and hosted on G2.com.

I think the 3CX interface could be improved. Contact grouping could be more practical and less cluttered. Review collected by and hosted on G2.com.