Fidalia Networks Reviews & Provider Details

Fidalia Networks is a Canadian managed service provider offering business internet, voice, disaster recovery, and cybersecurity solutions, with a strong emphasis on network-first architecture and operational resilience. Designed for businesses and public-sector organizations, Fidalia’s services support critical infrastructure, remote teams, and uninterrupted digital service delivery. Headquartered in Ontario, Fidalia owns and operates its own IP backbone and data centers, allowing for customized service delivery with direct control over uptime, routing, and support. Their customer base includes small businesses, multi-site enterprises, and government agencies with strict availability and compliance requirements. Core offerings include: Business Internet & Backup Connectivity: Dedicated fibre (DIA), GPON, DSL, LTE, bonded multi-link options, and dynamic or static IP backup internet designed for high-availability environments. Managed VoIP (3CX Phone System): Hosted on the Fidalia Voice Network with PSTN access, built-in security, and CRM integration options. Disaster Recovery as a Service (DRaaS): Seamless failover with Transparent LAN Service (TLS), immutable backups via Veeam, and minimal reconfiguration during recovery. Cybersecurity & Network Protection: Managed firewalls, intrusion detection, DDoS mitigation, and threat monitoring at the network edge. IT Support Services: Technical help desk, Microsoft 365 management, and endpoint security tailored for distributed teams. Fidalia’s competitive edge lies in its ISP-level infrastructure integrated directly into its managed services. This enables faster failover, consistent user experience during outages, and a simplified approach to IT operations—particularly where uptime and connectivity are mission-critical.