--- title: 3CX Reviews meta_title: '3CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 547 reviews by the users' company size, role or industry to find out how 3CX works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 547 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 3CX Reviews **Vendor:** 3CX **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 547 ## About 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. ## 3CX Pros & Cons **What users like:** - Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. (42 reviews) - Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. (31 reviews) - Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. (23 reviews) - Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. (22 reviews) - Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. (21 reviews) - Users value the **seamless integrations** of 3CX, enhancing communication and flexibility across various platforms. (20 reviews) - Intuitive (18 reviews) - User Interface (18 reviews) - Easy Communication (17 reviews) - Users praise the **easy-to-use admin interface** of 3CX, making VoIP setup and management straightforward and efficient. (17 reviews) **What users dislike:** - Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. (11 reviews) - Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. (10 reviews) - Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. (10 reviews) - Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. (10 reviews) - Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. (9 reviews) - Users express frustration with **poor customer support** , feeling it's difficult to get help with their inquiries and issues. (9 reviews) - Difficult Setup (8 reviews) - Users find the **high cost** of 3CX challenging, especially for non-profits and with yearly price increases. (8 reviews) - Customer Service (7 reviews) - Difficult Settings Management (7 reviews) ## 3CX Reviews ### 1. Excellent VoIP System for Our Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Owais S. | IT Head & Voip Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about 3CX?** 3CX has been easy to use and works great for our daily communication. Setup took a bit of learning, but support and guides helped a lot. We use it every day—it has all the features we need, and it connects well with our other tools. Overall, it’s been a reliable and cost-effective solution. **What do you dislike about 3CX?** There’s a bit of a learning curve at first, especially with the admin settings. Some advanced features can be tricky to configure without support. Also, occasional updates can cause minor issues that need troubleshooting. **What problems is 3CX solving and how is that benefiting you?** 3CX has solved our communication issues by giving us a reliable phone system that works in the office and remotely. It’s helped us stay connected as a team, manage calls more efficiently, and save money compared to traditional phone systems. **Official Response from Monika R:** > Hello Owais! Thanks for your review. We're glad to hear 3CX has been a reliable and cost-effective solution for your daily communication needs, both in the office and remotely. We appreciate your feedback on the initial learning curve and advanced configurations - your input is noted. Thanks again for sharing your experience. :) ### 2. Good app and reporting options **Rating:** 4.5/5.0 stars **Reviewed by:** Rana O. | CS Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about 3CX?** Rare downtime and notifications whenever there is any flag I need to view. **What do you dislike about 3CX?** Reporting can be more customized to have an easier view. **What problems is 3CX solving and how is that benefiting you?** Calls inbound and outbound, with clear reporting. **Official Response from Monika R:** > Hey Rana. Thanks for your review. We're glad to hear 3CX has been reliable and that the notification system is working well for you. Regarding reporting, Version 20 Update 6 introduced Grafana integration, which offers more customizable and detailed reporting options beyond the built-in tools. We'd highly recommend trying it out! ### 3. 3CX Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about 3CX?** Good functionality and easy to use. Ability to modify is simple. **What do you dislike about 3CX?** Some functionality we were using was moved to a premium version and we were not grandfathered with the functionality **What problems is 3CX solving and how is that benefiting you?** Cost savings and more dynamic. Integration with other applications **Official Response from Monika R:** > Thanks for your review. We’re glad to hear that you find 3CX functional, easy to use and beneficial for integration and cost savings. Regarding the change in feature availability - as part of our ongoing product development, certain functionalities have been moved to better align with our pricing structure and long-term roadmap. These changes are communicated in advance and we understand they may not suit all users. That said, we appreciate your feedback and are glad 3CX continues to bring value to your setup. ### 4. 3CX VoIP Phone System: Efficiency, Flexibility, and Cost Savings **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad S. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about 3CX?** Flexibility, and Cost Savings with complete control . **What do you dislike about 3CX?** The customer support experience could be enhanced. SMS / MMS features are not easy to setup. **What problems is 3CX solving and how is that benefiting you?** 3CX is helping us solve the challenge of managing a distributed phone system by providing a unified and centralized platform for user extension management. With 3CX, we can easily configure, update, and monitor all user extensions from a single dashboard, which significantly reduces administrative overhead and ensures consistency across the organization. Additionally, 3CX is particularly beneficial for supporting remote work. The system allows us to deploy and manage remote extensions seamlessly, giving remote employees full access to the phone system as if they were in the office. This has greatly improved communication, flexibility, and productivity across our teams, regardless of location. **Official Response from Monika R:** > Hello Muhammad! Thanks for the detailed review. We're glad to hear 3CX has helped streamline your extension management and supported your remote work needs effectively. Flexibility and centralized control are key advantages we aim to deliver. We appreciate the feedback on support and SMS/MMS setup - it’s noted. Thanks again for sharing your experience. ### 5. All-in-One Communication Platform with Great Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about 3CX?** They have all in one communication platform and the pricing **What do you dislike about 3CX?** The setup process is difficult, and the licensing logic is a bit confusing. **What problems is 3CX solving and how is that benefiting you?** I use it for calling clients. ### 6. 3CX Review **Rating:** 4.0/5.0 stars **Reviewed by:** Giorgi K. | Customer Care Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about 3CX?** I changed app interface and now its looks even better, search function improved. **What do you dislike about 3CX?** I think it would be a great improvement to show country flags as emojis when dialing numbers from that country. **What problems is 3CX solving and how is that benefiting you?** Having worked with various calling software over the years, I find that 3CX excels in solving integration issues due to its user-friendly integration process. Unlike other programs where I've encountered difficulties in retaining call recordings, I've been using 3CX for over a year without experiencing such problems. **Official Response from Monika R:** > Hello Giorgi! Thank you for your review of 3CX. We're pleased you appreciate its flexibility, design, and how well it integrates with other work programs. Regarding the minor issues you mentioned, our local 3CX Partners can provide on-site assistance to ensure you get the most out of 3CX. They're experienced in addressing such operational details and can help optimize your experience. Thanks for your feedback and for using 3CX! ### 7. Excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo M. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about 3CX?** What I like the most, and users also praise, is its dashboard, which makes it easy to visualize the current scenario—whether we're having a bad day with many more abandoned calls than answered ones—and also something very useful: seeing the number of ongoing calls and calls waiting to be answered by agents. **What do you dislike about 3CX?** Honestly, I don't have anything specific to say that I dislike, but if I had to mention something, it would be about certain reports. After the 3CX version was changed (it had a general update), many useful reports are no longer available, and I'm not sure if they'll return in the future. **What problems is 3CX solving and how is that benefiting you?** Actually, I've never needed to contact 3CX support directly. **Official Response from Monika R:** > Hello Rodrigo! Thanks for your review. We're glad to hear you and your users find the dashboard helpful for monitoring call activity and agent performance. Regarding the reports - Version 20 Update 6 introduced major reporting improvements, so we recommend checking our latest blogs for updates. Appreciate you taking the time to share your experience. ### 8. A flexible option **Rating:** 4.0/5.0 stars **Reviewed by:** Luke P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about 3CX?** Little to no cost Many intergrations Caller ID **What do you dislike about 3CX?** Some intergrations require some work Transciption not built in Sometimes can be unreliable **What problems is 3CX solving and how is that benefiting you?** 3CX is a cheap and flexible option for taking calls but also has its draw backs. It can be hard to use and inconvenient to upkeep **Official Response from Constantinos Leventis:** > Hi Luke, thanks for taking the time to share your feedback. The majority of our users have been really enjoying the ease of use of 3CX. We want to address your concerns so kindly provide us with more specific details on what your concern is about. ### 9. My experience with 3CX **Rating:** 5.0/5.0 stars **Reviewed by:** Abi G. | HR, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2025 **What do you like best about 3CX?** 3CX stands out for its flexible deployment, robust feature set, and cost-effective plans, including a free version for up to 10 users **What do you dislike about 3CX?** Complex Setup for Non-Technical Users
Initial configuration and some advanced features require technical expertise. Businesses without an in-house IT team may find deployment and ongoing management challenging **What problems is 3CX solving and how is that benefiting you?** Suitable for SMBs up to large enterprises. Unlimited extensions on pro tiers. System administrators have deep access for customization and detailed reportin **Official Response from Monika R:** > Hello Abi! Thanks for your review. We're glad to hear you value 3CX’s flexibility, features, and cost-effective plans, including the free version. For businesses needing technical support and not having an in-house IT Team, we always recommend working with a 3CX Partner from our global network who can assist with deployment and ongoing management. Appreciate your feedback! ### 10. ChatGPT said: Very useful for business connectivity without the need for softphone devices. **Rating:** 5.0/5.0 stars **Reviewed by:** Mar B. | Centro de asistencia técnica, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about 3CX?** Easy to use, lightweight, highly compatible, very practical in its configuration, fully compatible with various telephone system providers. Extremely accessible for mass training of staff. **What do you dislike about 3CX?** The design is perhaps a bit outdated for current times, as it feels like the software has been frozen in time in terms of its visual appearance, which gives the impression of being an obsolete system. **What problems is 3CX solving and how is that benefiting you?** This program has supported effective communication among employees during remote work, allowing them to stay connected through their extensions even from home. It also adds agility when moving around within the company and contributes to optimizing the workspace by eliminating the need for old IP phones. **Official Response from Monika R:** > Hello Mar! Thanks for your review. We're glad to hear 3CX has supported your team’s remote communication and simplified workspace needs through its compatibility and ease of use. We appreciate your feedback on the interface design - it's noted. ### 11. 3CX is a great VOIP System **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan B. | IT Director/CISO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about 3CX?** The pricing is very competitive and the ease of deployment is suprising. You can customize and find tons of options to fine tune it to your environment's requirements. **What do you dislike about 3CX?** The product is often updated and the GUI might change quite a bit which will take time to adjust. Other than that I can't think of anything that wasn't yet addressed by 3CX in the recent versions. **What problems is 3CX solving and how is that benefiting you?** 3CX allows us to have a secure and Cloud-based phone system to manage our support operations and the internal communication. **Official Response from Monika R:** > Hello Jonathan, thanks for your review. We're glad to hear 3CX has been a good fit for your environment, with flexible configuration and secure cloud-based operation. We appreciate your feedback on the GUI changes - continuous updates are part of ongoing improvements, and we aim to balance new features with usability. ### 12. 3CX is the most affordable and easy to use phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Rongen R. | Digital Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about 3CX?** The 3CX SMB is free for upto 10 users. It integrate well with Twilio SIP trunk and other providers. **What do you dislike about 3CX?** It's a bit tricky to set up especially if the company requires multiple ring groups and digital receptionist. **What problems is 3CX solving and how is that benefiting you?** I set up 3CX for my own organisation and other clients, I find it easy to implement and integrate with other SIP trunnk provider. It helps businesses simplify their phone system and get virtual staff from other countries use it as ordinary phone using mobile app and desktop app. **Official Response from Monika R:** > Hey Rongen! Thanks for your review. We're glad to hear you’ve found 3CX SMB FREE useful and easy to implement, especially with SIP trunk integrations like Twilio. We appreciate the feedback on setup complexity when using multiple ring groups and digital receptionists. Thanks for sharing your experience. :) ### 13. Great for the price but lacks important features for bigger buisnesses. **Rating:** 4.0/5.0 stars **Reviewed by:** Brandon B. | Information Technology Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about 3CX?** The price is 2nd to none for sure and it does work well on call quality. **What do you dislike about 3CX?** Misses alot of key features especially for call centers and reporting is very bland **What problems is 3CX solving and how is that benefiting you?** It helped us save money on phones and you get more features than the traditional phone lines we had. They are continuing to upgrade which is good means they are investing in themselves. **Official Response from Monika R:** > Hello Brandon! Thanks for your review. We're glad to hear 3CX has helped reduce costs while improving call quality and available features over traditional lines. Since Version 20 Update 6 Final, reporting has been significantly improved with the introduction of Grafana integration, offering more advanced and flexible reporting options. ### 14. Does everything we need and more. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about 3CX?** After evaluating many options 3CX proved to offer most bang for the buck. Particularly liked that you pay for simultaneous calls as opposed to per device which really suits the way our business works. A good quality phone system says a lot about a company and 3CX delivers. It was easy to integrate with our company database to do advanced features like routing calls to customers account managers without having to use DDIs. **What do you dislike about 3CX?** None so far, it works really well and was very easy to set up and maintain. **What problems is 3CX solving and how is that benefiting you?** It provides a great phone system. Call quality and a rich feature set. **Official Response from Monika R:** > Hey Mark, thanks for your review. We're glad to hear that 3CX has met your needs in terms of flexibility, call quality, and integration capabilities. It's great to know the system setup and maintenance have been smooth for your business. We appreciate you taking the time to share your experience. :) ### 15. 3CX Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about 3CX?** The ease of both implementation and use along with the customer support that is available with any questions. When we switched to the 3cx system it was great because we are able to log into different ques as needed. **What do you dislike about 3CX?** That you have to have different extentions for different ques. **What problems is 3CX solving and how is that benefiting you?** The ability to set up different ques that are needed for different departments; such as RC , PET, and IR just to name a few that I am using personally within the company. **Official Response from Monika R:** > Hello! Thanks for your review. We're happy to hear 3CX has made implementation and daily use easier, and that it's helping you manage departmental queues effectively! ### 16. Seamless Communication Made Easy with 3CX **Rating:** 5.0/5.0 stars **Reviewed by:** shabarish m. | Senior Inside Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about 3CX?** We've been using 3CX for several months now, and it's made a significant difference in how our team communicates—both internally and with clients. The setup was straightforward, and the interface is intuitive. **What do you dislike about 3CX?** The mobile app works well overall, but occasionally experiences call dropouts or delayed notifications, especially in low-network environments. **What problems is 3CX solving and how is that benefiting you?** With its mobile and web apps, our team can stay connected from anywhere, which has been essential for supporting hybrid and remote work environments. By consolidating voice, video, live chat, and messaging into one platform, 3CX has eliminated the need for multiple tools, streamlining internal and external communication. **Official Response from Monika R:** > Hello! Thanks for your review. We're glad to hear 3CX has helped streamline communication and supported your hybrid work environment. Regarding the mobile app, call dropouts or delayed notifications in poor network conditions are typically related to the network itself rather than the 3CX app. We appreciate you sharing your experience. ### 17. Reliable Solid Expandable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about 3CX?** On the move use. no desk phone needed. Ease of upgrade It works every time Host it yourself or put it in the cloud or ask 3cx to host for you. **What do you dislike about 3CX?** nothing I think it is the perfect phone system. **What problems is 3CX solving and how is that benefiting you?** Just reduced the cost from having 3 full PBX in 3 different Offices to having just one installed on a server in the serverack in the office and everyone can take their phone home with them and work from anywhere. **Official Response from Monika R:** > Hello! Thanks for your review. We're glad to hear 3CX has been a good fit for your environment, with flexible configuration and secure cloud-based operation. :) ### 18. 3CX Review: A Powerful & Flexible VoIP Phone System for Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Somendra S. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about 3CX?** I appreciate that 3CX provides a unified communication platform with intuitive call management, video conferencing, and live chat all accessible via desktop, mobile, and browser. Its straightforward setup, CRM integrations, and cost-effective pricing make it an ideal solution for businesses of all sizes. **What do you dislike about 3CX?** Some advanced features in 3CX require technical expertise to configure and maintain properly. **What problems is 3CX solving and how is that benefiting you?** 3CX simplifies call management, remote communication, and reduces phone bills by using VoIP. It also improves customer service with features like call routing, voicemail, and chat integration. **Official Response from Monika R:** > Hey Somendra! Thanks for your review. We're happy to hear 3CX has simplified your communication setup and delivered value through its unified features and cost savings. For cases where technical expertise is needed, we have a worldwide 3CX Partner network available to provide support and implementation assistance! ### 19. After 10 years I threw in the towel and left **Rating:** 0.5/5.0 stars **Reviewed by:** Matt S. | Systems Administrator / Accountant, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 3CX?** New features each year. Has a good address book and integration with smart phones. I liked being able to use older desktop phones that the users were familiar with. It didn't drop support for those phones and force me to buy new models. **What do you dislike about 3CX?** The pricing continued to increase each year. I started at $150 a year then it grew to over $700. My perpetual license was switched without notice to a required subscription license. Support said I was supposed to read a forum post. I could never get the share screen feature to work in the web meetings. Seemed to be firewall issues on either end. **What problems is 3CX solving and how is that benefiting you?** Modern day always updated phone system running in the cloud with integrated address book. **Official Response from Monika R:** > Hello Matt, thanks for sharing your feedback. We're pleased to hear you found value in the features, smartphone integration, and hardware support over the years. We understand your concerns regarding licensing changes and support processes - it's noted. If you have decided to move away from 3CX, we wish you all the best with your new solution. ### 20. I have experience configuring, and managing 3CX phone systems for efficient VoIP communication. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Textiles | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about 3CX?** 1. Cost-Effective – Reduces phone bills by using VoIP and supports free internal calls. 2. Easy to Manage – User-friendly web interface, quick setup on Windows, Linux, or cloud. 3. Remote Work Ready – Supports web conferencing, mobile apps, and browser-based calling. 4. Flexible Deployment – Can be hosted on-premise or in the cloud (own server or 3CX hosting). **What do you dislike about 3CX?** Free version lacks some advanced features. Requires annual license payment. Some settings can be complex for beginners. SMS and WhatsApp integration needs extra setup. Cloud setup may not work smoothly on all platforms. **What problems is 3CX solving and how is that benefiting you?** 3CX helps solve business problems like high communication costs, poor remote collaboration, and inefficient call handling by providing a unified, affordable, and easy-to-manage communication system. **Official Response from Monika R:** > Hello! Thanks for taking the time to leave a review. We're glad to hear that 3CX has helped you streamline communication and reduce costs, and that you've found value in its flexibility and remote work features. We appreciate your feedback on areas like advanced features, setup complexity, and integrations - it’s noted. ### 21. 3CX is the simplest PBX system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about 3CX?** - the community - the training seminars - the ease of setup and use - the integration - the updates from the devs have been really on-point **What do you dislike about 3CX?** I don't really have a downside for 3CX. The only thing I can think of would be possibly integrating/archiving the chat with Teams. **What problems is 3CX solving and how is that benefiting you?** 3CX is our primary phone system for our company as well as the clients that have it running as well. The internal company chat is highly used and great with informal communication. Video conferences and webinars are great to have with little to no setup on the receivers end. **Official Response from Monika R:** > Hello, and thank you for the great review. It’s good to hear that the ease of use, integration, training resources, and dev updates are making a difference for you and your clients. We appreciate the suggestion around Teams chat integration - feedback helps shape future improvements. :) Thanks again for choosing 3CX. ### 22. 3CX is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about 3CX?** Everything can be found all in one place. I don't have to go searching around multiple sites or applications to find what I'm looking for. **What do you dislike about 3CX?** Reporting is still lacking a bit. For instance - on my wallboard I can see my average wait time but cannot view this number in any reports **What problems is 3CX solving and how is that benefiting you?** Our call queues help us manage our help desk be more efficient. We use the live chat feature on our website and it allowed us to eliminate another 3rd party for this. We use the video conferencing feature to host webinars with our clients. **Official Response from Monika R:** > Thanks for your review. We're glad to hear that 3CX has helped streamline your communication tools and made daily management easier. It's great to know the call queues, live chat, and video conferencing features are supporting your operations. With Version 20 Update 6, reporting has received a major overhaul - we recommend checking out our latest blogs for more details. ### 23. An upgrade for us **Rating:** 3.5/5.0 stars **Reviewed by:** Matt W. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about 3CX?** Has flexible features that can be managed from the desktop app and/or website login. Can receive/make calls from the app on my mobile device allowing for users to have one phone while maintaining privacy. **What do you dislike about 3CX?** The mobile app has less functionality than the desktop/online. **What problems is 3CX solving and how is that benefiting you?** it allows us to work remotely easily. **Official Response from Monika R:** > Hello Matt! Thanks for your review. We're glad to hear 3CX has been a good upgrade for your team and that the flexibility across desktop and mobile has supported your remote work needs. We appreciate the feedback on mobile functionality - it’s noted. ### 24. 3CX is very user friendly and has amazing reports **Rating:** 4.5/5.0 stars **Reviewed by:** Angela S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 3CX?** I love that I can custom reports for what I need to review. **What do you dislike about 3CX?** I hate that it is hard to talk to a representative when I need to ask a question. **What problems is 3CX solving and how is that benefiting you?** We currently do not have any problems that are being solved **Official Response from Monika R:** > Hello Angela! Thanks for your review. We're glad to hear you find the custom reporting features helpful. Regarding support, 3CX representatives are not always positioned to provide hands-on assistance. We recommend reaching out to a local 3CX Partner, who can offer full support and direct help when needed. Thanks again for your feedback. ### 25. If you need a basic servise go with 3CX **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago G. | Sales representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about 3CX?** It's very simple and easy to use, there's only the basic elements to use ands that's good **What do you dislike about 3CX?** The interface looks like a old celphone, they can improve that to something more minimalitic **What problems is 3CX solving and how is that benefiting you?** It's free and easy to use **Official Response from Monika R:** > Hello Santiago! Thanks for your review. We're glad to hear you find 3CX simple, easy to use, and a good fit for your needs. We appreciate the feedback on the interface design - it's noted. ### 26. Does what it needs and some more **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 3CX?** All the features that others add licenses for, easy to budget for and just does what it needs to **What do you dislike about 3CX?** Sometimes options aren't where you would expect them to be, but with use they are all findable. **What problems is 3CX solving and how is that benefiting you?** Simplifying phone services, not only for the user but also the administrators. Users have more options without added cost and the admin team can make changes more easily, quicker, allowing them to spend the saved time on other challenges. **Official Response from Monika R:** > Thanks for your review. We're glad to hear that 3CX has helped simplify phone services for both users and administrators, while also keeping costs predictable. We appreciate your feedback on the interface layout - it's noted. Thanks again for sharing your experience. :) ### 27. Hosting 3CX PBX On My Company's Server/Network **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 3CX?** 3CX is straightforward to configure and easy to use. Customer support is very good as there is always a knowledgeable person available to help with any questions or problems. **What do you dislike about 3CX?** Hosting and managing a VOIP phone system like 3CX does require additional time for updates and maintenance. **What problems is 3CX solving and how is that benefiting you?** I was able to create a bridge to connect our 3CX PBX with our factory's PBX in Italy. We can now reach our partners by simply dialing their extension. **Official Response from Monika R:** > Thanks for your review. We're glad to hear that 3CX has been easy to configure and use, and that our support team has been helpful when needed. It's great to know that bridging your PBXs has improved communication with your partners. :) ### 28. Simple to Use, But Partner Ecosystem needs review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about 3CX?** Simplicity. Very Robust but so flexible. **What do you dislike about 3CX?** Partnership. The Partnership Ecosystem is kind of so Rigid **What problems is 3CX solving and how is that benefiting you?** Solving problems of Customer Care Experience **Official Response from Monika R:** > Hello! Thanks for your review. We're glad to hear you find 3CX simple, flexible and helpful in improving customer care. Regarding the partner ecosystem - our program is designed to be straightforward, with clear requirements and achievable targets. We appreciate your feedback and will continue to review ways to improve the partner experience. ### 29. 3CX is super impressive **Rating:** 5.0/5.0 stars **Reviewed by:** Abiola O. | Senior System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 3CX?** the simple interface and it is really easy to understand and use. **What do you dislike about 3CX?** the desktop app is not so sweet to use, it should be worked on **What problems is 3CX solving and how is that benefiting you?** ability to speak to our customers and resolve complaints **Official Response from Monika R:** > Hello Abiola, thanks for your review! We're glad to hear you find 3CX easy to use and that it's helping you stay connected with your customers. We appreciate the feedback on the desktop app - it’s noted. ### 30. Great phone system. Very Reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Derrick L. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 3CX?** Key benefits include cost savings, increased productivity, and easy management both on-premise and in the cloud. Additionally, 3CX provides features like live chat, video conferencing, and advanced call center capabilities. It is very easy to implement. The customer support is great! Integration is very simple. I have been using it for about 10 years. **What do you dislike about 3CX?** I have not run into any downsides of 3CX. **What problems is 3CX solving and how is that benefiting you?** Routing calls and placing calls. Highly reliable. **Official Response from Monika R:** > Hey Derrick! Thanks for your review. We're pleased to hear that 3CX has delivered reliability, easy management, and strong feature support for your operations. It's great to know that after 10 years, 3CX continues to meet your needs. :) We appreciate your long-term support. ### 31. IP telephony made easy and affordable **Rating:** 4.5/5.0 stars **Reviewed by:** Hugues D. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about 3CX?** - Available on linux - Stability - Easily configurable - Features **What do you dislike about 3CX?** - New v20 interface (a lot less intuitive than v18) - Cannot load from csv anymore **What problems is 3CX solving and how is that benefiting you?** Affordable and effective solution for IP telephony **Official Response from Monika R:** > Hi Hugues. Thanks for your review. We're pleased to hear you find 3CX stable, feature-rich, and easy to configure. It's great to know it's been an effective and affordable IP telephony solution for you. We appreciate your feedback on the new interface and CSV functionality - it’s noted. ### 32. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about 3CX?** Easy to maneuver and has a lot of features. **What do you dislike about 3CX?** Feels a little outdated, maybe allow more customization. **What problems is 3CX solving and how is that benefiting you?** Reduces the amount of missed calls by creating ring groups. **Official Response from Monika R:** > Hello! Thanks for your review. We're glad to hear 3CX’s features and ring group setup have helped reduce missed calls. We appreciate the feedback on the interface and customization - it's noted. ### 33. Fantastic and well priced communication system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about 3CX?** Regular interesting updates and a good community **What do you dislike about 3CX?** Sometimes we are forced to move to new versions too quickly **What problems is 3CX solving and how is that benefiting you?** Call centre **Official Response from Monika R:** > Hello! Thanks for your review. We're glad to hear you value the regular updates and active community. Regarding version changes, 3CX always provides ample time for transitions. However we always recommend staying on the latest version to benefit from ongoing security improvements, system performance enhancements, and new features. ### 34. be computer software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about 3CX?** It is very nice to do all the operations via computer software. Desktop software and mobile application are very successful. The number of features is very high. The ease of integration is very nice **What do you dislike about 3CX?** License fee is a bit expensive Discounts on license fees for the license holder according to the year of use **What problems is 3CX solving and how is that benefiting you?** It meets all my communication requests. **Official Response from Monika R:** > Thanks for your review. We're glad to hear you’re happy with the software experience across desktop and mobile, as well as the range of features and ease of integration. We appreciate the feedback regarding the licensing fee, however, 3CX is positioned to be highly competitive compared to other PBX solutions on the market. Thanks again for sharing your experience. ### 35. 3CX Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about 3CX?** 3CX is very easy to use and manage even for someone without a VOIP/phone system background. **What do you dislike about 3CX?** I have no real complaints, as long as you use the recommended hardware and Sip trunks. **What problems is 3CX solving and how is that benefiting you?** We needed a phone system that seamlessly enables remote and in office work and 3CX does that. Handsets, mobile app, and desktop clients can all be used. **Official Response from Monika R:** > Thanks for your review. We're glad to hear 3CX has been easy to use and manage, and that it's supporting both your remote and in-office communication needs effectively. Appreciate you taking the time to share your experience. :) ### 36. An easy to configure hybrid phone system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 3CX?** 3CX is reliable, fairly priced, and flexible. The setup was simple, and there are quite a few features to increase productivity. For the price point, 3CX provides outstanding value. **What do you dislike about 3CX?** Importing users and extensions is sometimes difficult. **What problems is 3CX solving and how is that benefiting you?** We require an on-premise phone system with modern features at a reasonable price. **Official Response from Monika R:** > Thanks for your review. We're glad to hear you found 3CX reliable, flexible, and a good fit for your on-premise needs at a reasonable price. We appreciate the feedback regarding user and extension imports - it’s noted. Thanks again for sharing your experience! ### 37. Simple to Use VoIP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about 3CX?** Being the admin, setup is simple, and admin portal is clean and easy to use. **What do you dislike about 3CX?** An update within last year took a key feature away that was not mentioned in release notes. **What problems is 3CX solving and how is that benefiting you?** Ease of use between multiples offices **Official Response from Monika R:** > Thank you for your review. We're glad to hear the admin portal and setup process have been working well for you, and that 3CX has helped simplify communication across offices. Regarding the missing feature, we recommend posting on the 3CX Forum - our team actively monitors it and may be able to provide further information or context. ### 38. Grass roots product that works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about 3CX?** Reporting features were highly customizable **What do you dislike about 3CX?** Supply Chain attack that caused us to abandon the product **What problems is 3CX solving and how is that benefiting you?** Reporting was 2nd to none **Official Response from Monika R:** > Hello! Thanks for your feedback. We're glad to hear you found the reporting features valuable. Regarding the supply chain incident, 3CX responded quickly and has since implemented additional security measures to prevent future occurrences. We understand your concerns and appreciate your previous use of the product. We'd love to see you give the product another go :) ### 39. 3CX **Rating:** 3.0/5.0 stars **Reviewed by:** Natacha A. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about 3CX?** Easy to dial, to chat or to meet persons, can see all the history about one contact **What do you dislike about 3CX?** Difficult to find my missed calls, can't rename my contacts, can see different stats of my team **What problems is 3CX solving and how is that benefiting you?** All my team can easily use 3CX and interact or transfer the call **Official Response from Monika R:** > Hi Natacha, thank you for sharing your feedback on 3CX! We're glad to hear that you find the dialing, chat, and meeting features easy to use, along with the contact history functionality. Your in-house IT team should be able to help with any issues like finding missed calls or renaming contacts as well as help you explore different team stats too. I’d highly recommend reaching out to them directly. ### 40. Review for 3CX **Rating:** 5.0/5.0 stars **Reviewed by:** Kanishak S. | Client Servicing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about 3CX?** It's a calling software that helps to communicate with our customers. It's easy to use and best thing is that you can use it on web browser as well as on your smartphone at the same time. **What do you dislike about 3CX?** There were times when it has some connectivity issues and calls dropped too. Sometimes faced some problems while connecting with Bluetooth headphones. **What problems is 3CX solving and how is that benefiting you?** 3CX helps as great tool for communication at a very reasonable price. Its very user friendly with alot of features. A great tool for a call center work setting. **Official Response from Monika R:** > Hi Kanishak, Thank you for your feedback! We’re happy to hear that you find 3CX easy to use and enjoy the flexibility of using it on both a web browser and a smartphone. We understand your concerns about occasional connectivity issues and challenges with Bluetooth headphones. These issues can sometimes be related to the equipment or network rather than the software itself. Overall, we’re glad that 3CX is delivering an affordable and feature-rich solution for your call center needs. Best regards, The 3CX Team ### 41. THE BEST RELIABLE, MOST EASILY MANAGED AND SEAMLESS TELEPHONE SYSTEMS PLATFORM **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne S. | marketing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about 3CX?** It is easier to make,receive and transfer calls using this tool.It supports wide ranges of software and hardware endpoints,allowing organisations to choose the devices and platforms that suits their needs.3CX allows quick changes in a fast-paced environment with critical situations.I like the efficiency of this software and highly recommend it. **What do you dislike about 3CX?** No dislikes at all.Its the perfect tool for all communication requirements. **What problems is 3CX solving and how is that benefiting you?** With 3cx i can make both external and internal calls using a VOIP or headphones attached on my PC.From its management dashboards,i can create the internal numbers and be able to send welcome mails to make installation for clients easier.The program is automatically launched during Windows startup and stays minimized in the task bar.The options of having call recording and being able to go back for quality control or customer issues is worthy having this system.It makes everything simple and effective as it allows me to be able to make changes to call forwarding or be able to block off holidays instead having to call any change in. **Official Response from Monika R:** > Hello Joanne, thank you for your glowing review! We're happy to hear that 3CX has been an efficient and reliable solution for your communication needs. It's great to know you appreciate ease of use, flexibility, and powerful features like call recording and internal number management. ### 42. INVALUABLE COMMUNICATION TOOL **Rating:** 5.0/5.0 stars **Reviewed by:** Anindya M. | Product Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about 3CX?** -It is very user friendly and easy to use. -The layout and functions of the soft phone is cormfortably laid out on the screen. -Has reasonable price and also great for making international calls. **What do you dislike about 3CX?** -I had no issue with this software.It works perfectly **What problems is 3CX solving and how is that benefiting you?** -This tool allows me to take calls while i'm at home or out of the office,without giving out my personal number. -The call recording is very useful;i had to listen to recordings multiple times from different scenarios and it has always come to handy. -My voicemails come directly to my email address,because am able to check for new ones frequently throughout the day. **Official Response from Monika R:** > Hello Anindya! Thank you for your positive review! We're happy to hear that you find 3CX user-friendly and appreciate the layout, pricing, and international calling capabilities. It's great to know that the call recording and voicemail features have been invaluable for you, allowing you to work efficiently from anywhere! ### 43. Best omni-channel business UC platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kashan C. | Director, Product Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about 3CX?** 3CX is a feature rich, reliable, mature and cost effective communication platform. It is designed to help businesses enhance customer experience, optimize teamwork and productivity and save money. **What do you dislike about 3CX?** Nothing much to dislike. We are very satisfied with the product. Perhaps 3CX could do a bit better job with communicating updates and changes in advance to partners and customers. **What problems is 3CX solving and how is that benefiting you?** Helping businesses improve customer experience and enhance productivity, mobility and teamwork **Official Response from Monika R:** > Hello Kashan, Thank you for the 5-star review. We're happy to hear that you find 3CX feature-rich, reliable, and cost-effective! ### 44. 3cx a game changing telecommunication solution **Rating:** 5.0/5.0 stars **Reviewed by:** Warren S. | Chief Technology Officer / Programme Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about 3CX?** Simple mobility. Take office calls on Deskphone, Mobile or Laptop CRM Integration Quick and easy to setup and configure. Excellent Support This is a tool I use every day and multiple times a day Always coming out with new and powerful features **What do you dislike about 3CX?** Sometimes when signal is bad, call quality is not always perfect. Troubleshooting requires deep understanding of VoIP **What problems is 3CX solving and how is that benefiting you?** Staff are not alwasy at their desk but now they are always able to answer their phone. Don't spend large amounts of money on Mobile airtime as staff can use their landline on their mobile phone **Official Response from Monika R:** > Hello Warren.Thank you for sharing your thoughts on 3CX! We're happy to hear that you find 3CX user-friendly and value the mobility and seamless integration with CRM systems. Your feedback helps us understand what aspects of our service are most beneficial to our users. ### 45. 3cx **Rating:** 4.0/5.0 stars **Reviewed by:** Ayush B. | Outbound Sales Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about 3CX?** we can connect whatsapp through taking otp on call **What do you dislike about 3CX?** network issue is there a little of times or depending on area **What problems is 3CX solving and how is that benefiting you?** connecting to customers without sharing personal number **Official Response from Monika R:** > Hello Ayush. Thank you for your feedback! It's great to hear you're finding the WhatsApp integration useful for connecting with customers while maintaining privacy. As for the occasional network issues, we recommend having your IT specialist review your setup or connect with one of our local 3CX partners for support. We're glad 3CX is helping streamline your customer communications! ### 46. Robust, reliable system, excellent support, at a very affordable price. **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo A. | Regional Cloud & Voice Commercial Mgr., Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2024 **What do you like best about 3CX?** Robust, reliable system, excellent support, very complete in functionalities at a very affordable price and very easy to use. **What do you dislike about 3CX?** There is nothing I don't like about 3CX. **What problems is 3CX solving and how is that benefiting you?** 3CX helps me deliver a robust telephony solution with a contact center to my clients at a low cost. **Official Response from Monika R:** > Hello Guillermo! Thank you for your positive feedback on 3CX. We're glad to hear that you find our system robust, reliable, and affordable with excellent support and comprehensive features. Your satisfaction in delivering a cost-effective telephony solution with a contact center to your clients is our priority. :) ### 47. User-friendly communication tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kirk Evangelio O. | Fleet specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about 3CX?** 3CX has been a reliable communication software. It is easy to use, has user-friendly interface and customer support has always been easy to contact. **What do you dislike about 3CX?** Atleast for 3 months of usage, no noticeable issues have been encountered yet. **What problems is 3CX solving and how is that benefiting you?** 3CX has been a reliable tool to contact our Limousine service providers in Mainland China. We do use aircall but call can not go through with Chinese phone numbers and 3CX is there to solve the issue. **Official Response from Monika R:** > Hello Kirk. I'm glad to hear about your positive experience with 3CX! It's great that you find 3CX reliable, and user-friendly, and appreciate the ease of contacting customer support. The fact that 3CX has effectively helped communication with your limousine service providers in Mainland China, where other services have fallen short, highlights the value of ensuring connectivity across challenging networks. Thank you for sharing your feedback! ### 48. A Transformative Solution in Business Telephony **Rating:** 5.0/5.0 stars **Reviewed by:** Shadi B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about 3CX?** Flexibility: 3CX can be hosted on-premises, in a private cloud, or directly by 3CX, providing options to suit various business needs. Cost-Effective: It often offers a more affordable solution compared to traditional phone systems, with scalable pricing to fit different organizational sizes. Ease of Integration: 3CX seamlessly integrates with existing networks and various devices, including Windows, Linux, Android, or iOS. User-Friendly Interface: The intuitive design makes it easy for users to navigate, reducing the learning curve for new users. Enhanced Collaboration: Features like video conferencing, instant messaging, and presence information enhance collaboration within teams. Robust Security: 3CX emphasizes security with strong encryption and regular updates, providing peace of mind regarding data integrity. Environmental Considerations: By promoting VoIP and reducing the need for physical hardware, 3CX also appeals to environmentally conscious businesses. Open Standards: Its compatibility with the SIP protocol allows integration with various popular service providers, making it a versatile option. Strong Support: 3CX offers extensive online documentation, community forums, and direct support, providing ample resources for troubleshooting and learning. Innovative Features: With continuous updates and the introduction of new features, 3CX stays ahead in providing modern solutions for communication needs. **What do you dislike about 3CX?** While it's possible that some individuals might have specific concerns or face challenges, these can often be addressed through proper setup, customization, or support from a 3CX partner. **What problems is 3CX solving and how is that benefiting you?** I use 3CX at ECOLOR Technologies, and it's a game-changer for us. It helps us stay connected through voice and video calls, even when we're not in the office. We save money on our phone bills, and it's easy to use with our existing tools and systems. Our customer support has improved, and it's easy to change things as our business grows. 3CX makes communication simple and efficient, and that's great for our business. **Official Response from Sotia Constantinou:** > Hello Shadi!Thank you for taking the time to share your positive feedback on 3CX! We're thrilled to hear that you appreciate the flexibility, cost-effectiveness, and user-friendly interface that 3CX offers. We take pride in our commitment to consistent integration, strong security, and our dedication to environmental considerations. Our support and resources are always here to assist you. We're glad to have you as a satisfied user, and we'll continue working hard to provide innovative features and modern communication solutions to meet your business needs. If you ever have any questions or need assistance, please don't hesitate to reach out. Your feedback is vital as we strive to deliver the best communication experience possible. ### 49. Great system, just dont ask too many questions in the forums or you may be banned and revoked **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about 3CX?** Form and Functionality Ease of use Ease of setup Great for our call center Ease of deployment **What do you dislike about 3CX?** Getting banned from the forum for asking a simple question Having our license revoked and partnership terminated without cause and without prior warning **What problems is 3CX solving and how is that benefiting you?** 3CX replaced our Altigen system and we absolutely love it. We are (were from what I can tell) a bronze partner, going for Silver, and with 5 deployments in the pipeline, when we were suddenly and without warning, banned from the forums, and our bronze partnership removed along with all systems in our partner login. Including onces that we have sold and deployed along withour own. Again, this came without warning or causality. https://www.reddit.com/r/3CX/comments/10vhmn9/forum_ban_not_sure_why_signed_up_with_2nd_account/ According to this forum post or Reddit, Nick, the CEO, controls bans and such, and we are not the only ones that have experienced this. This started when my co worker, and main admin for our phone systems asked a question on the 3CX forum, he got a notification that he was banned for "Spam". I could still log on to the forums and our partnership was still intact. Then when logging on this morning, I had to agree to terms of service for the forums again, fine, I get those get updated. But the partnership is now gone, and all systems have dissapeared, again, without warning or causality. Referenced in the post on reddit was to post a review on here, G2, so here I am, trying to get some help through a review. Let me be very clear, I LOVE THIS SYSTEM!! Its awesome, very easy to deploy and maintain, great user interface, but as far as the pettyness of this ban...... I am not sure how to feel about that. Again, I have 5 deploymens in the pipeline, but after this issue, its very tempting to go in a different direction, i dont want to, but if this is the kind of service when you ask a question about support, then its not worth sticking around. **Official Response from Constantinos Leventis:** > Thank you for taking the time to leave this review! We are super glad to hear that you found 3CX easy to deploy and maintain and enjoyed the user interface! We are surprised to hear about the forum ban as this is not our typical policy. You mentioned receiving a notification that you were banned for "Spam". If you could provide more details on the specific circumstances, we would be happy to look into this further and see if there's anything we can do to resolve the situation. Looking forward to understanding what happened here and getting things back on track. ### 50. Excellente solution **Rating:** 5.0/5.0 stars **Reviewed by:** Milton R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about 3CX?** ease to use, frequency of use, Intregrations and functionality **What do you dislike about 3CX?** dont have any for now is an Excellente solution **What problems is 3CX solving and how is that benefiting you?** Cost saving, less time frame implementation, and integrates with all systems we have **Official Response from Monika R:** > Hello Milton. It's great to hear you're enjoying the ease of use and the integrations and functionality of 3CX, finding it an excellent solution without any current dislikes. The cost savings, quicker implementation timeframes, and system integration it offers are indeed valuable benefits. Thanks for sharing your positive experience! ## 3CX Discussions - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote - [Arabic Support !?](https://www.g2.com/discussions/arabic-support) - 1 comment, 1 upvote - [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) - 2 comments, 1 upvote - [Teams integration](https://www.g2.com/discussions/34346-teams-integration) - 1 comment, 1 upvote - [Turkish language support](https://www.g2.com/discussions/34274-turkish-language-support) - 1 comment, 1 upvote - [View 3CX pricing details and edition comparison](https://www.g2.com/products/3cx/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+05%3A51%3A13+-0500&secure%5Bsession_id%5D=83029a6f-a751-46b8-a23c-1c790e2d615c&secure%5Btoken%5D=578ccf662a7986b59a997aa01cad1ec36f65b8858685e484f4b6fb8adda0de8d&format=llm_user) ## 3CX Integrations - [1CRM](https://www.g2.com/products/1crm/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - In-App Messaging **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top 3CX Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,550 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,378 reviews)