Migliori Software di Advocacy dei Dipendenti

Alanna Iwuh
A
Ricercato e scritto da Alanna Iwuh

Il software di advocacy dei dipendenti consente ai dipendenti di condividere contenuti brandizzati e informazioni aziendali tramite i loro canali personali sui social media. Questi strumenti forniscono librerie di contenuti centralizzate e pre-approvate che facilitano la distribuzione dei contenuti da parte dei dipendenti tramite dispositivi mobili, email o piattaforme social. Facilitando la partecipazione dei dipendenti nella condivisione sociale, le organizzazioni possono espandere la loro portata sociale mantenendo un messaggio di brand unificato attraverso i canali.

Gli strumenti di advocacy dei dipendenti spesso supportano iniziative di social selling consentendo ai rappresentanti di vendita di interagire con potenziali clienti e clienti sui social network mantenendo un'immagine e una voce di brand coerenti. Molte di queste piattaforme offrono funzionalità di gamification per promuovere un volume maggiore di condivisioni tra i dipendenti e capacità analitiche per misurare l'attività dei dipendenti.

Il software di advocacy dei dipendenti è una sottocategoria del software di advocacy del brand. Le piattaforme di advocacy del brand si concentrano tipicamente sull'advocacy dei dipendenti o sull'advocacy dei clienti, anche se alcune soluzioni supportano programmi di coinvolgimento sia per i dipendenti che per i clienti all'interno di una singola piattaforma.

Per qualificarsi per l'inclusione nella categoria Employee Advocacy, un prodotto deve:

Fornire una libreria centralizzata di contenuti pre-approvati per i dipendenti da condividere sui loro social network Fornire dashboard analitici o capacità di reporting per misurare l'impatto dei programmi di advocacy dei dipendenti e la portata dei contenuti, come clic, condivisioni, ROI, ecc. Fornire integrazioni social per consentire ai dipendenti dell'azienda di condividere messaggi e contenuti direttamente dalla piattaforma
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What is Employee Advocacy Software?

Employee advocacy software assists companies in driving brand recognition, increasing organic social sharing and engagement, and generating new leads through the voice of their employees. This type of software helps businesses build preapproved content libraries for their employees to access and share via mobile, email, or social media. Many of these tools offer gamification features to promote a higher volume of sharing amongst employees with their connections across social media.

Some employee advocacy tools utilize artificial intelligence and machine learning to track company mentions and relevant third-party content. Additionally, these tools measure the content that produces the highest engagement, as well as how advocates impact a company’s marketing and recruiting efforts. Some employee advocacy tools don’t just include a company’s branded content, some allow employees to add their own media sources and blogs they are interested in sharing. This type of software often integrates with CRM software, marketing automation software, and social media management software.

Key Benefits of Employee Advocacy Software

  • Increases a company’s referral traffic and brand recognition
  • Helps build up employees as industry thought leaders and grow their professional networks
  • Assists companies in nurturing relationships with their employees and capture feedback in real time

Why Use Employee Advocacy Software?

Brands use employee advocacy software because consumers trust content and recommendations from people they know more than marketing messages directly from the brands themselves. This type of software enables employees to directly share and amplify branded and third-party content.

Positions employees as thought leaders — This type of software enables organizations to invest in their employee’s personal and professional development. Employee advocacy software positions employees as brand advocates, thought leaders, and industry domain experts, which helps build up their personal brand across various social networks.

Increases brand awareness and recognition — Increasing brand awareness is difficult to do organically, but employee advocacy software helps companies amplify their branded content and messaging in a more authentic way as the messaging is shared through their employees. The buyer journey is impacted earlier as employees’ personal relationships and networks build credibility and authenticity with the brand.

Improves internal communications within organizations — While many benefits of employee advocacy software stem from external brand communications, it’s important to recognize the benefits this type of software brings to internal communications within a company. Organizations have an abundance of information that they need to share with their employees, and employee advocacy software makes it easier to stay organized on company news and announcements.

Enables social selling — Social selling is a sales tactic that enables sales representatives to connect with people on social media networks to develop stronger relationships with them as part of the sales process. Employee advocacy software helps sales representatives connect with potential clients and increase their social media reach by enabling them to share curated, industry-related content.

Talent pool development — Employee advocacy software helps increase a company’s brand awareness, and can also help draw attention to their active job openings. Job postings that are shared by employees are often received better than if they are shared directly from a brand. Thus, that employee is essentially sharing a personal endorsement for the company by promoting a job opening directly to their social network.

Who Uses Employee Advocacy Software?

Benefits of using employee advocacy spans across an entire organization. Marketing teams, sales teams, and human resource (HR) departments can all utilize this type of software.

Marketing teams — Marketing departments use employee advocacy software to expand their reach through their employee’s social networks, which ensures more people become aware of their brand. This type of software also helps marketing teams increase earned media, including word-of-mouth or peer-to-peer referrals.

Sales teams — Social selling through the use of employee advocacy software increases lead generation as it allows sales representatives to build and establish genuine relationships, as opposed to other sales tactics (i.e., cold calling). Employee advocacy software assists sales representatives in building their credibility through thought leadership, which enables them to create authority in their industry.

HR departments — HR departments use employee advocacy software to help their employees feel more connected to their company’s mission, which can help with retention. An increasing number of people are applying for jobs online when they see their friends and professional networks post the opening on social media. HR departments also use this type of software to help with talent acquisition as employees post about company news, recaps from company events, and overall sentiment of working for the company.

Employee Advocacy Software Features

Gamification — To keep employees’ engagement rate with employee advocacy software high and ensure they keep coming back, most employee advocacy tools have gamification features. These gamification features include contests, leader boards, and prizes to encourage healthy competition amongst employees.

Mobile capability — Social media engagement on mobile devices continues to increase as technology advances. Employee advocacy software enables mobile capabilities to allow employees to write, upload, and share content on mobile devices. For example, a reason an employee may need to post on their mobile device would be if they are attending a trade show or a live event where they want to post in real time.

Social media integration — The ability for employee advocacy software to integrate with social media platforms enables employees to post content directly to various social networks (i.e., LinkedIn, Facebook, Twitter, etc.).

Reporting and analytics — Employee advocacy software analyzes user engagement to better understand the impact of campaigns. This type of software monitors and tracks employee’s interactions and all of the content that is shared. Additionally, this feature allows organizations to track website traffic generated by employees’ sharing activity and the resulting conversions.

Content curation — Content curation capabilities provide employees with a collection of preapproved content that they can share on social media networks. Additionally, third-party curated content not only helps increase engagement but also helps employees become thought leaders and share content that isn’t always tied to their company.

ROI calculator — Some employee advocacy tools have an ROI calculator feature that helps brands determine the earned media value of the advocacy programs they are implementing.

Other features of employee advocacy software: Adoption Insights, Auto-Translation & Multiple Language Management, KPI Tracking, and Trends Capabilities.