G2 reviewers report that iFax excels in user-friendliness, with many users appreciating its straightforward interface and the reassurance of receiving confirmation that their faxes have been sent successfully. In contrast, while OpenText Core Fax is noted for its flexibility, some users find it less intuitive, which can lead to a steeper learning curve.
Users say that iFax's implementation process is seamless, with one reviewer highlighting that they faced "no issues since day one." On the other hand, OpenText Core Fax, while customizable, has received feedback indicating that its setup can be more complex, which may require additional time and effort to configure properly.
Reviewers mention that both products offer solid support, with OpenText Core Fax receiving praise for its quality of support. However, iFax has a larger volume of recent reviews, suggesting that its support may be more responsive and better suited for small businesses that require quick assistance.
According to verified reviews, iFax stands out in the small business segment, with a significant majority of its users coming from this market. This focus allows it to cater specifically to the needs of smaller organizations, while OpenText Core Fax is more popular among mid-market users, which may affect the relevance of features for different business sizes.
Users highlight that OpenText Core Fax offers advanced features like customizable fax routing and departmental security, which are beneficial for larger organizations. However, iFax's simplicity and lack of additional hardware requirements make it a more attractive option for users who prioritize ease of use over complex functionalities.
G2 reviewers note that both products have strong performance in terms of meeting user requirements, but OpenText Core Fax has a slight edge in editing and storage capabilities. Users appreciate its ability to manage fax traffic smoothly and configure inbound faxes to various locations, which can be a significant advantage for businesses with diverse needs.
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