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# Waystar vs Zelis Comparison - What are their main differences?

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WaystarZelis[+ Add Product](#)

Reviews

**Waystar** [

4.4/5(119)

](https://www.g2.com/products/waystar/reviews#reviews)

**Zelis** [

3.8/5(19)

](https://www.g2.com/products/zelis/reviews#reviews)

Pricing

**Waystar**
No pricing available

**Zelis**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Waystar**
2 monthsFaster

Based on 19 responses

**Zelis**
6 months

Based on 11 responses

Return on Investment

**Waystar**
16 months

Based on 16 responses

**Zelis**
Not enough reviews yet

Perceived Cost

**Waystar**
$$$$$

**Zelis**
Not enough reviews yet

Average Discount

**Waystar**
Not enough reviews yet

**Zelis**
Not enough reviews yet

 ![Waystar](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e7fdab8e4f3a9e2aa71cca0f9b0ded38/waystar.png "Waystar")

 ![Zelis](https://images.g2crowd.com/uploads/product/hd_favicon/112d54ea162e20aeceb15223a3d732bf/zelis.svg "Zelis")

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Pros & Cons

**Waystar**
Not enough data

**Zelis**
[
Response Speed (2)
](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2009725&qs=pros-and-cons#reviews)[
Staff Professionalism (2)
](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2009724&qs=pros-and-cons#reviews)[
Scheduling Issues (1)
](https://www.g2.com/products/zelis/reviews?filters%5Bsentiment_snippet%5D=2111237&qs=pros-and-cons#reviews)

Integrations

**Waystar**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e44446eed4e1347c62c01534c2146585/theraoffice.png "Product Avatar Image")

TheraOffice

](https://www.g2.com/products/theraoffice/reviews)[
View all
](https://www.g2.com/products/waystar/integrations)

**Zelis**
Not enough data

Screenshots

**Waystar**
 ![Waystar screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/141481/Waystar-Analytics-DataExplorer-Workspaces-Claims.png)

**Zelis**
No screenshot available

Ratings

Meets Requirements

**Waystar**

8.9

8.977

**Zelis**

7.3

7.316

Ease of Use

**Waystar**

9.0

9.079

**Zelis**

7.4

7.416

Ease of Setup

**Waystar**

8.5

8.533

**Zelis**

6.7

6.713

Ease of Admin

**Waystar**

8.4

8.432

**Zelis**

6.7

6.712

Quality of Support

**Waystar**

8.5

8.578

**Zelis**

6.9

6.915

Has the product been a good partner in doing business?

**Waystar**

8.0

8.032

**Zelis**

6.7

6.712

Product Direction (% positive)

**Waystar**

8.1

8.173

**Zelis**

7.7

7.715

Features

Healthcare Claims Management[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

9.1

59

5.7

8

Efficiency 

Claims Data Automation - Healthcare Claims Management

9.2(won by 3.1)

45

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.1

6

Electronic Submissions - Healthcare Claims Management

9.2(won by 3.4)

52

 (There is a greater than 0.5 difference between this product's rating and its competitors)

5.8

6

Clearinghouse Integration - Healthcare Claims Management

9.1(won by 3.0)

49

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.1

6

Claims Process Workflow - Healthcare Claims Management

8.9(won by 2.0)

50

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.9

8

Accuracy

Claims Resubmission - Healthcare Claims Management

9.1(won by 4.1)

52

 (There is a greater than 0.5 difference between this product's rating and its competitors)

5.0

5

Patient Data Security - Healthcare Claims Management

9.3(won by 3.7)

53

 (There is a greater than 0.5 difference between this product's rating and its competitors)

5.6

6

Claims Scrubbing - Healthcare Claims Management

9.0(won by 4.3)

52

 (There is a greater than 0.5 difference between this product's rating and its competitors)

4.7

5

Healthcare Payers' Core Administrative Processing Solutions[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

8.3

7

Administration

Process Automation - CAPS

Not enough data

Not enough data

Claims Processing - CAPS

Not enough data

Not enough data

Legacy Support - CAPS

Not enough data

Not enough data

Operations

Care Innovation - CAPS

Not enough data

8.3(won by default)

5

Compliance - CAPS

Not enough data

Not enough data

Interoperability - CAPS

Not enough data

Not enough data

Cloud Hosted - CAPS

Not enough data

Not enough data

Revenue Cycle Management[Hide 55 FeaturesShow 55 Features](javascript:void(0);)

8.6

41

Not enough data

Clinical

Software Integrations - Revenue Cycle Management (RCM)

8.6(won by default)

32

Not enough data

Task Automation - Revenue Cycle Management (RCM)

8.2(won by default)

29

Not enough data

Compliance - Revenue Cycle Management (RCM)

Feature Not Available

Not enough data

ICD-10 Compliance

Not enough data

Not enough data

Sarbanes-Oxley Compliance

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Financial Management

Not enough data

Not enough data

Denial Management

Not enough data

Not enough data

Cash Flow Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Claims Management

Not enough data

Not enough data

Financial

Billing Automation - Revenue Cycle Management (RCM)

8.7(won by default)

31

Not enough data

Clearinghouse Integration - Revenue Cycle Management (RCM)

8.6(won by default)

35

Not enough data

Claims Management - Revenue Cycle Management (RCM)

8.7(won by default)

36

Not enough data

Medical Billing

Not enough data

Not enough data

Recurring/Subscription Billing

Not enough data

Not enough data

Reimbursement Management

Not enough data

Not enough data

Insurance Eligibility Verification

Not enough data

Not enough data

EHR/EMR Integration

Not enough data

Not enough data

Additional Functionality

Claims Tracking

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Revenue Recognition

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Remittance Advice

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Accounts Receivable

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

For Healthcare

Not enough data

Not enough data

Payment Collection

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Transaction History

Not enough data

Not enough data

Data Verification

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

API

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Claims Scrubbing

Not enough data

Not enough data

Revenue Management

Not enough data

Not enough data

Payment Processing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Credit Card Processing

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Electronic Payments

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Patient Portal

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Pre-Registration

Not enough data

Not enough data

Patient Intake

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Batch Processing

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Patient Scheduling

Not enough data

Not enough data

Bundled Pay Management[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

Not enough data

7.0

5

Clinical

Patient Engagement - Bundled Pay Management

Not enough data

Feature Not Available

Clinical Communication - Bundled Pay Management

Not enough data

Feature Not Available

HIE - Bundled Pay Management

Not enough data

Feature Not Available

Patient Health Analysis - Bundled Pay Management

Not enough data

Feature Not Available

IT Systems Integration - Bundled Pay Management

Not enough data

Feature Not Available

Financial

Financial Data Collection - Bundled Pay Management

Not enough data

7.0(won by default)

5

Provider Relationship Management - Bundled Pay Management

Not enough data

Not enough data

Financial Analysis - Bundled Pay Management

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Healthcare Payer Care Management Workflow Applications[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

Not enough data

Not enough data

Administrative

Systems Interoperability - Payer Care Management Workflow Applications

Not enough data

Not enough data

Applications Integration - Payer Care Management Workflow Applications

Not enough data

Not enough data

Workflow Optimization - Payer Care Management Workflow Applications

Not enough data

Not enough data

Patient Care Plan Management - Payer Care Management Workflow Applications

Not enough data

Not enough data

Data Ingestion - Payer Care Management Workflow Applications

Not enough data

Not enough data

Processes

Compliance - Payer Care Management Workflow Applications

Not enough data

Not enough data

Payer Support - Payer Care Management Workflow Applications

Not enough data

Not enough data

Provider Support - Payer Care Management Workflow Applications

Not enough data

Not enough data

Healthcare Analytics[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

Not enough data

Data Management

Data Warehouse

Not enough data

Not enough data

Data Analysis

Not enough data

Not enough data

Data Capture

Not enough data

Not enough data

Data Integration

Not enough data

Not enough data

Integration with Wearable Devices

Not enough data

Not enough data

Interoperability

Not enough data

Not enough data

Security and Privacy Controls

Not enough data

Not enough data

Data Querying

Not enough data

Not enough data

Analytic Tools - Healthcare Analytics

Data Visualization

Not enough data

Not enough data

Cost Analysis

Not enough data

Not enough data

Real-Time Analysis

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Patient Risk Scoring

Not enough data

Not enough data

Natural Language Processing (NLP)

Not enough data

Not enough data

Prior Authorization[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Platform Content

Automation

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Platform Performance

Reporting

Not enough data

Not enough data

Platform Additional Functionality

Messaging

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Platform Interoperability

API

Not enough data

Not enough data

Platform Data

Alerts and Notifications

Not enough data

Not enough data

Platform Search

Not enough data

Not enough data

Platform Basics

HIPAA Compliance

Not enough data

Not enough data

Medical Billing[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Medical Billing

Natural Language Interaction

Not enough data

Not enough data

Additional Functionality

Workflow Management

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Practice Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Customizable Dashboard

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Invoice History

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Electronic Payments

Not enough data

Not enough data

Online Intake Forms

Not enough data

Not enough data

Dunning Management

Not enough data

Not enough data

Records Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Credit Card Processing

Not enough data

Not enough data

Accounting

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

E-Prescribing

Not enough data

Not enough data

Remittance Advice

Not enough data

Not enough data

PACS Integration

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Claims Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Code & Charge Entry

Not enough data

Not enough data

Financial Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Claims Scrubbing

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

API

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Appointment Management

Not enough data

Not enough data

Insurance Eligibility Verification

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Revenue Management

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Payment Collection

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Waystar](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e7fdab8e4f3a9e2aa71cca0f9b0ded38/waystar.png "Waystar")](https://www.g2.com/products/waystar/reviews)

Waystar

Small-Business(50 or fewer emp.)

60.9%

Mid-Market(51-1000 emp.)

32.2%

Enterprise(\> 1000 emp.)

7.0%

[![Zelis](https://images.g2crowd.com/uploads/product/hd_favicon/112d54ea162e20aeceb15223a3d732bf/zelis.svg "Zelis")](https://www.g2.com/products/zelis/reviews)

Zelis

Small-Business(50 or fewer emp.)

42.1%

Mid-Market(51-1000 emp.)

36.8%

Enterprise(\> 1000 emp.)

21.1%

Small-Business

(50 or fewer emp.)

60.9%

42.1%

Mid-Market

(51-1000 emp.)

32.2%

36.8%

Enterprise

(\> 1000 emp.)

7.0%

21.1%

Reviewers' Industry

[![Waystar](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e7fdab8e4f3a9e2aa71cca0f9b0ded38/waystar.png "Waystar")](https://www.g2.com/products/waystar/reviews)
Waystar

Hospital & Health Care

40.0%

Medical Practice

28.7%

Health, Wellness and Fitness

13.9%

Mental Health Care

8.7%

Accounting

3.5%

Other

5.2%

[![Zelis](https://images.g2crowd.com/uploads/product/hd_favicon/112d54ea162e20aeceb15223a3d732bf/zelis.svg "Zelis")](https://www.g2.com/products/zelis/reviews)
Zelis

Hospital & Health Care

38.9%

Mental Health Care

22.2%

Insurance

22.2%

Medical Devices

5.6%

Health, Wellness and Fitness

5.6%

Other

5.6%

Alternatives

**Waystar Alternatives**

 ![Tebra (previously Kareo + PatientPop)](https://images.g2crowd.com/uploads/product/hd_favicon/d7c200158de895a9f31c2831810135f7/tebra-previously-kareo-patientpop.svg "Tebra (previously Kareo + PatientPop)")

[
Tebra (previously Kareo +...
](/products/tebra-previously-kareo-patientpop/reviews)

 ![Essentials](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_773fb50b84e8cad7e5b8148b0cf03334/essentials.png "Essentials")

[
Essentials
](/products/essentials/reviews)

 ![TriZetto QNXT](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_334d795ff5d2038aaa46578b02f7ac18/trizetto-qnxt.jpg "TriZetto QNXT")

[
TriZetto QNXT
](/products/trizetto-qnxt/reviews)

 ![ModMed](https://images.g2crowd.com/uploads/product/hd_favicon/dc69ae8cef0b850897f4e5b584bbcc3e/modmed.svg "ModMed")

[
ModMed
](/products/modmed/reviews)

**Zelis Alternatives**

 ![ModMed](https://images.g2crowd.com/uploads/product/hd_favicon/dc69ae8cef0b850897f4e5b584bbcc3e/modmed.svg "ModMed")

[
ModMed
](/products/modmed/reviews)

 ![Carepatron](https://images.g2crowd.com/uploads/product/hd_favicon/e0b1627f944f61e3969229e61631b1cb/carepatron.svg "Carepatron")

[
Carepatron
](/products/carepatron/reviews)

 ![EHRYourWay](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9ea97490ddd1756db33624254b06187d/ehryourway.png "EHRYourWay")

[
EHRYourWay
](/products/ehryourway/reviews)

 ![Tebra (previously Kareo + PatientPop)](https://images.g2crowd.com/uploads/product/hd_favicon/d7c200158de895a9f31c2831810135f7/tebra-previously-kareo-patientpop.svg "Tebra (previously Kareo + PatientPop)")

[
Tebra (previously Kareo +...
](/products/tebra-previously-kareo-patientpop/reviews)

## Waystar vs Zelis

When assessing the two solutions, reviewers found Waystar easier to use, set up, and administer. Reviewers also preferred doing business with Waystar overall.

- Reviewers felt that Waystar meets the needs of their business better than Zelis.
- When comparing quality of ongoing product support, reviewers felt that Waystar is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Waystar over Zelis.