# Waystar vs Zelis Comparison

| | Waystar | Zelis | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 119 | 17 | 
| **Largest Market Segment** | Small-Business (60.9% of reviews) | Mid-Market (41.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Waystar

**Not enough data**

### Zelis

Pros:
- Response Speed (2 reviews)
- Staff Professionalism (2 reviews)

Cons:
- Scheduling Issues (1 reviews)

---
## Ratings Comparison
| Rating | Waystar | Zelis | 
|---|---|---|
  | **Meets Requirements** | 8.9 (77 reviews) | 7.1 (15 reviews) | 
  | **Ease of Use** | 9.0 (79 reviews) | 7.2 (15 reviews) | 
  | **Ease of Setup** | 8.5 (33 reviews) | 6.4 (12 reviews) | 
  | **Ease of Admin** | 8.4 (32 reviews) | 6.7 (12 reviews) | 
  | **Quality of Support** | 8.5 (78 reviews) | 6.7 (14 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (32 reviews) | 6.7 (12 reviews) | 
  | **Product Direction (% positive)** | 8.1 (73 reviews) | 7.5 (14 reviews) | 

---
## Pricing

### Waystar

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zelis

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Healthcare Payers' Core Administrative Processing Solutions

| Product | Score | Reviews |
|---|---|---|
| **Waystar** | N/A | N/A |
| **Zelis** | 8.3/10 | 7 |

#### Administration

| Feature | Waystar | Zelis | 
|---|---|---|
| **Process Automation - CAPS** | Not enough data | Not enough data | 
| **Claims Processing - CAPS** | Not enough data | Not enough data | 
| **Legacy Support - CAPS** | Not enough data | Not enough data | 

#### Operations

| Feature | Waystar | Zelis | 
|---|---|---|
| **Compliance - CAPS** | Not enough data | Not enough data | 
| **Care Innovation - CAPS** | Not enough data | 8.3 (5 reviews) | 
| **Interoperability - CAPS** | Not enough data | Not enough data | 
| **Cloud Hosted - CAPS** | Not enough data | Not enough data | 

### Healthcare Payer Care Management Workflow Applications

| Product | Score | Reviews |
|---|---|---|
| **Waystar** | N/A | N/A |
| **Zelis** | N/A | N/A |

#### Administrative

| Feature | Waystar | Zelis | 
|---|---|---|
| **Systems Interoperability - Payer Care Management Workflow Applications** | Not enough data | Not enough data | 
| **Applications Integration - Payer Care Management Workflow Applications** | Not enough data | Not enough data | 
| **Workflow Optimization - Payer Care Management Workflow Applications** | Not enough data | Not enough data | 
| **Patient Care Plan Management - Payer Care Management Workflow Applications** | Not enough data | Not enough data | 
| **Data Ingestion - Payer Care Management Workflow Applications** | Not enough data | Not enough data | 

#### Processes

| Feature | Waystar | Zelis | 
|---|---|---|
| **Compliance - Payer Care Management Workflow Applications** | Not enough data | Not enough data | 
| **Payer Support - Payer Care Management Workflow Applications** | Not enough data | Not enough data | 
| **Provider Support - Payer Care Management Workflow Applications** | Not enough data | Not enough data | 

### Revenue Cycle Management

| Product | Score | Reviews |
|---|---|---|
| **Waystar** | 8.6/10 | 41 |
| **Zelis** | N/A | N/A |

#### Clinical

| Feature | Waystar | Zelis | 
|---|---|---|
| **Compliance - Revenue Cycle Management (RCM)** | Feature Not Available | Not enough data | 
| **Software Integrations - Revenue Cycle Management (RCM)** | 8.6 (32 reviews) | Not enough data | 
| **Task Automation - Revenue Cycle Management (RCM)** | 8.2 (29 reviews) | Not enough data | 

#### Financial

| Feature | Waystar | Zelis | 
|---|---|---|
| **Billing Automation - Revenue Cycle Management (RCM)** | 8.7 (31 reviews) | Not enough data | 
| **Clearinghouse Integration - Revenue Cycle Management (RCM)** | 8.6 (35 reviews) | Not enough data | 
| **Claims Management - Revenue Cycle Management (RCM)** | 8.7 (36 reviews) | Not enough data | 

### Bundled Pay Management

| Product | Score | Reviews |
|---|---|---|
| **Waystar** | N/A | N/A |
| **Zelis** | 7.0/10 | 5 |

#### Clinical

| Feature | Waystar | Zelis | 
|---|---|---|
| **Patient Engagement - Bundled Pay Management** | Not enough data | Feature Not Available | 
| **Clinical Communication - Bundled Pay Management** | Not enough data | Feature Not Available | 
| **HIE - Bundled Pay Management** | Not enough data | Feature Not Available | 
| **Patient Health Analysis - Bundled Pay Management** | Not enough data | Feature Not Available | 
| **IT Systems Integration - Bundled Pay Management** | Not enough data | Feature Not Available | 

#### Financial

| Feature | Waystar | Zelis | 
|---|---|---|
| **Financial Data Collection - Bundled Pay Management** | Not enough data | 7.0 (5 reviews) | 
| **Provider Relationship Management - Bundled Pay Management** | Not enough data | Not enough data | 
| **Financial Analysis - Bundled Pay Management** | Not enough data | Not enough data | 

### Healthcare Claims Management

| Product | Score | Reviews |
|---|---|---|
| **Waystar** | 9.1/10 | 59 |
| **Zelis** | 5.7/10 | 7 |

#### Efficiency 

| Feature | Waystar | Zelis | 
|---|---|---|
| **Claims Data Automation - Healthcare Claims Management** | 9.2 (45 reviews) | 6.1 (6 reviews) | 
| **Electronic Submissions - Healthcare Claims Management** | 9.2 (52 reviews) | 5.8 (6 reviews) | 
| **Clearinghouse Integration - Healthcare Claims Management** | 9.1 (49 reviews) | 6.1 (6 reviews) | 
| **Claims Process Workflow - Healthcare Claims Management** | 8.9 (50 reviews) | 6.4 (7 reviews) | 

#### Accuracy

| Feature | Waystar | Zelis | 
|---|---|---|
| **Claims Resubmission - Healthcare Claims Management** | 9.1 (52 reviews) | 5.0 (5 reviews) | 
| **Patient Data Security - Healthcare Claims Management** | 9.3 (53 reviews) | 5.6 (6 reviews) | 
| **Claims Scrubbing - Healthcare Claims Management** | 9.0 (52 reviews) | 4.7 (5 reviews) | 

### Healthcare Analytics

| Product | Score | Reviews |
|---|---|---|
| **Waystar** | N/A | N/A |
| **Zelis** | N/A | N/A |

#### Data Management

| Feature | Waystar | Zelis | 
|---|---|---|
| **Data Warehouse** | Not enough data | Not enough data | 
| **Data Analysis** | Not enough data | Not enough data | 
| **Data Capture** | Not enough data | Not enough data | 
| **Data Integration** | Not enough data | Not enough data | 
| **Integration with Wearable Devices** | Not enough data | Not enough data | 
| **Interoperability** | Not enough data | Not enough data | 
| **Security and Privacy Controls** | Not enough data | Not enough data | 
| **Data Querying** | Not enough data | Not enough data | 

#### Analytic Tools - Healthcare Analytics

| Feature | Waystar | Zelis | 
|---|---|---|
| **Data Visualization** | Not enough data | Not enough data | 
| **Cost Analysis** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Patient Risk Scoring** | Not enough data | Not enough data | 
| **Natural Language Processing (NLP)** | Not enough data | Not enough data | 

### Prior Authorization

| Product | Score | Reviews |
|---|---|---|
| **Waystar** | N/A | N/A |
| **Zelis** | N/A | N/A |

#### Platform Content

| Feature | Waystar | Zelis | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

#### Platform Performance

| Feature | Waystar | Zelis | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Waystar | Zelis | 
|---|---|---|
| **Messaging** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 

#### Platform Interoperability

| Feature | Waystar | Zelis | 
|---|---|---|
| **API** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Waystar | Zelis | 
|---|---|---|
| **Alerts and Notifications** | Not enough data | Not enough data | 
| **Platform Search** | Not enough data | Not enough data | 

#### Platform Basics

| Feature | Waystar | Zelis | 
|---|---|---|
| **HIPAA Compliance** | Not enough data | Not enough data | 

### Medical Billing

| Product | Score | Reviews |
|---|---|---|
| **Waystar** | N/A | N/A |
| **Zelis** | N/A | N/A |

#### Agentic AI - Medical Billing

| Feature | Waystar | Zelis | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Healthcare Claims Management Software](https://www.g2.com/categories/healthcare-claims-management), [Medical Billing Software](https://www.g2.com/categories/medical-billing)

**Unique to Waystar (4):** [Revenue Cycle Management Software](https://www.g2.com/categories/revenue-cycle-management), [Prior Authorization  Software](https://www.g2.com/categories/prior-authorization), [Healthcare Analytics Software](https://www.g2.com/categories/healthcare-analytics), [Healthcare Payer Care Management Workflow Applications Software](https://www.g2.com/categories/healthcare-payer-care-management-workflow-applications)

**Unique to Zelis (2):** [Core Administrative Processing Systems Software](https://www.g2.com/categories/healthcare-payers-core-administrative-processing-solutions), [Bundled Pay Management Software](https://www.g2.com/categories/bundled-pay-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Waystar | Zelis | 
|---|---|---|
| **Small-Business** | 60.9% | 35.3% | 
| **Mid-Market** | 32.2% | 41.2% | 
| **Enterprise** | 7.0% | 23.5% | 

### By Industry

#### Waystar

- **Hospital & Health Care:** 40.0%
- **Medical Practice:** 28.7%
- **Health, Wellness and Fitness:** 13.9%
- **Mental Health Care:** 8.7%
- **Accounting:** 3.5%
- **Medical Devices:** 1.7%
- **Insurance:** 1.7%
- **Information Technology and Services:** 0.9%
- **Alternative Medicine:** 0.9%

#### Zelis

- **Hospital & Health Care:** 35.3%
- **Mental Health Care:** 23.5%
- **Insurance:** 23.5%
- **Medical Devices:** 5.9%
- **Health, Wellness and Fitness:** 5.9%
- **Computer Software:** 5.9%

---
## Alternatives

### Alternatives to Waystar

- [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (259 reviews)
- [Essentials](https://www.g2.com/products/essentials/reviews) — 4.0/5 stars (42 reviews)
- [TriZetto QNXT](https://www.g2.com/products/trizetto-qnxt/reviews) — 4.3/5 stars (13 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.6/5 stars (361 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews)
- [ClinicMind](https://www.g2.com/products/clinicmind-clinicmind/reviews) — 4.6/5 stars (224 reviews)
- [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) — 3.7/5 stars (172 reviews)
- [athenaOne](https://www.g2.com/products/athenaone/reviews) — 3.4/5 stars (112 reviews)
- [WebPT](https://www.g2.com/products/webpt/reviews) — 4.4/5 stars (162 reviews)

### Alternatives to Zelis

- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.6/5 stars (361 reviews)
- [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews)
- [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (259 reviews)
- [ClinicMind](https://www.g2.com/products/clinicmind-clinicmind/reviews) — 4.6/5 stars (224 reviews)
- [WebPT](https://www.g2.com/products/webpt/reviews) — 4.4/5 stars (162 reviews)
- [TheraNest by Ensora Health](https://www.g2.com/products/theranest-by-ensora-health/reviews) — 4.2/5 stars (127 reviews)
- [Raintree Systems](https://www.g2.com/products/raintree-systems/reviews) — 4.2/5 stars (118 reviews)
- [Rectangle Health](https://www.g2.com/products/rectangle-health/reviews) — 4.6/5 stars (116 reviews)
- [athenaOne](https://www.g2.com/products/athenaone/reviews) — 3.4/5 stars (112 reviews)

---
## Top Discussions

### Waystar

- Title: [How do I ensure that we are registered for electronic submissions and electronic remittance?](https://www.g2.com/discussions/33481-how-do-i-ensure-that-we-are-registered-for-electronic-submissions-and-electronic-remittance) — 2 comments
  > **Top comment:** "Hi Jessica, 

Every payer that offers ERA will require enrollment. The requirements of what is needed for enrollment do vary by payer though. If the..."
- Title: [Currently I do not have any questions for Waystart](https://www.g2.com/discussions/36388-currently-i-do-not-have-any-questions-for-waystart) — 1 comment, 1 upvote
  > **Top comment:** "n/a"

### Zelis

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/waystar-vs-zelis)