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At a Glance
Market Segments
Small-Business (61.1% of reviews)
Mid-Market (41.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Waystar
Star Rating
(117)4.4 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about WaystarZelis
Star Rating
(17)3.9 out of 5
Market Segments
Mid-Market (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ZelisSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Waystar excels in claims data automation with a score of 9.2, while Zelis falls behind in this area, indicating that Waystar provides a more efficient claims processing experience.
- Reviewers mention that Waystar's electronic submissions feature also scores 9.2, showcasing its strong performance in streamlining the submission process, whereas Zelis does not have comparable ratings in this functionality.
- G2 users highlight Waystar's superior claims management capabilities with a score of 8.9, which suggests that users find it easier to manage claims effectively compared to Zelis, which has lower ratings in this area.
- Users on G2 appreciate Waystar's quality of support, scoring 8.6, while Zelis's support is rated lower at 6.3, indicating that Waystar may offer a more responsive and helpful customer service experience.
- Reviewers say that Waystar's ease of use is rated at 9.1, making it more user-friendly than Zelis, which has a score of 7.5, suggesting that new users may find Waystar easier to navigate and utilize.
- Users report that Waystar's product direction is viewed positively at 8.2, indicating a strong roadmap for future improvements, while Zelis's score of 7.4 suggests less confidence in its future development.
Pricing
Entry-Level Pricing
Waystar
No pricing availableZelis
No pricing availableFree Trial
Waystar
No trial information availableZelis
No trial information availableRatings
Meets Requirements
9.0
75
7.1
15
Ease of Use
9.1
77
7.2
15
Ease of Setup
8.4
32
6.4
12
Ease of Admin
8.4
32
6.7
12
Quality of Support
8.6
76
6.7
14
Has the product been a good partner in doing business?
8.0
32
6.7
12
Product Direction (% positive)
8.2
72
7.5
14
Features by Category
Healthcare Payers' Core Administrative Processing SolutionsHide 7 FeaturesShow 7 Features
Not enough data
8.3
7
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Healthcare Payer Care Management Workflow ApplicationsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Processes
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Clinical
Feature Not Available
Not enough data
8.6
32
Not enough data
8.2
29
Not enough data
Financial
8.7
31
Not enough data
8.9
34
Not enough data
8.9
34
Not enough data
Clinical
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Financial
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Efficiency
9.2
45
6.1
6
9.2
52
5.8
6
9.1
49
6.1
6
8.9
50
6.4
7
Accuracy
9.1
52
5.0
5
9.3
53
5.6
6
9.0
52
4.7
5
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytic Tools - Healthcare Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Platform Performance
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Interoperability
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Agentic AI - Medical Billing
Not enough data
Not enough data
Categories
Categories
Shared Categories
Waystar and Zelis are categorized as Healthcare Claims Management and Medical Billing
Unique Categories
Waystar is categorized as Revenue Cycle Management, Prior Authorization, Healthcare Analytics, and Healthcare Payer Care Management Workflow Applications
Zelis is categorized as Healthcare Payers' Core Administrative Processing Solutions and Bundled Pay Management
Reviews
Reviewers' Company Size
Waystar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zelis
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
39.8%
Medical Practice
29.2%
Health, Wellness and Fitness
14.2%
Mental Health Care
8.8%
Accounting
3.5%
Other
4.4%
Hospital & Health Care
35.3%
Mental Health Care
23.5%
Insurance
23.5%
Medical Devices
5.9%
Health, Wellness and Fitness
5.9%
Other
5.9%
Alternatives
Discussions
How do I ensure that we are registered for electronic submissions and electronic remittance?
2 Comments
JM
Hi Jessica,
Every payer that offers ERA will require enrollment. The requirements of what is needed for enrollment do vary by payer though. If the...Read more
Waystar has no more discussions with answers
Zelis has no discussions with answers
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