Compare Vtiger Help Desk and osTicket 
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
FREE Up to 10 users free forever
No pricing available
Vtiger Help Desk
Star Rating
(12)4.1 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
FREE Up to 10 users free forever
Browse all 3 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansVtiger Help Desk vs osTicket
- Reviewers felt that osTicket meets the needs of their business better than Vtiger Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Vtiger Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of osTicket over Vtiger Help Desk.
Pricing
Entry-Level Pricing
Vtiger Help Desk
Help Desk Free
FREE
Up to 10 users free forever
For a full list of features, see<br/><a href="https://www.vtiger.com/complete-pricing-table/">the complete pricing table</a>
- Manage contacts
- Manage cases
- Knowledge base
osTicket
No pricing availableFree Trial
Vtiger Help Desk
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
8.0
10
8.8
41
Ease of Use
9.2
10
8.2
41
Ease of Setup
Not enough data
8.0
29
Ease of Admin
Not enough data
8.3
29
Quality of Support
8.7
10
6.9
27
Has the product been a good partner in doing business?
Not enough data
8.4
24
Product Direction (% positive)
8.7
9
8.8
39
Features by Category
Ticket and Case Management
7.2
9
8.6
32
|
Verified
8.7
9
8.7
32
|
Verified
8.1
9
8.0
31
|
Verified
8.0
9
8.4
29
|
Verified
8.3
8
8.0
24
8.3
9
7.7
30
9.6
8
8.3
31
|
Verified
8.5
8
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
8
8.1
24
|
Verified
7.8
9
9.0
27
9.3
7
5.3
10
|
Verified
8.6
7
5.3
10
8.8
8
4.0
7
Platform
Not enough data
5.4
16
Not enough data
7.1
23
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
6.8
13
|
Verified
7.1
7
7.2
26
|
Verified
8.3
7
7.8
27
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.9
6
Not enough data
8.6
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Vtiger Help Desk and osTicket are categorized as Help Desk
Unique Categories
Vtiger Help Desk is categorized as Customer Self-Service and Social Customer Service
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
Vtiger Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Human Resources
18.2%
Higher Education
18.2%
Computer Software
18.2%
Management Consulting
9.1%
Other
18.2%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
Vtiger Help Desk has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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