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Compare Velaris and Vitally 
At a Glance
Market Segments
Mid-Market (56.1% of reviews)
Mid-Market (55.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Velaris
Star Rating
(107)4.7 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about VelarisVitally
Star Rating
(685)4.5 out of 5
Market Segments
Mid-Market (55.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about VitallySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Vitally excels in providing a comprehensive view of customer data, with users appreciating its integrations with platforms like Redshift, Jira, and Salesforce. This allows for streamlined access to vital information on a single platform, enhancing overall customer management.
- Users say that Velaris stands out for its exceptional customer support, with many highlighting the onboarding experience facilitated by dedicated Customer Success Managers. This personalized approach has made the transition to using Velaris much smoother for new users.
- Reviewers mention that Vitally's Playbooks feature is particularly valuable, enabling teams to create custom workflows based on client activity. This flexibility is praised for tailoring approaches to different departments and account types, making it a favorite among users.
- According to verified reviews, Velaris is recognized for its ability to aggregate all customer data in one place, simplifying data management significantly. Users find this centralization crucial for pulling reports on adoption and customer segments, which aids in strategic decision-making.
- G2 reviewers highlight that while both products have strong usability, Velaris slightly edges out in ease of setup and administration. Users appreciate the intuitive design and straightforward navigation, which contribute to a more efficient user experience.
- Users report that Vitally, despite its lower G2 Score, offers robust features for customer health monitoring and segmentation, allowing for a granular view of customer engagement. This capability is particularly beneficial for teams looking to enhance their customer success strategies.
Pricing
Entry-Level Pricing
Velaris
No pricing availableVitally
No pricing availableFree Trial
Velaris
No trial information availableVitally
Free Trial is available
Ratings
Meets Requirements
8.8
103
8.7
554
Ease of Use
8.7
104
8.4
572
Ease of Setup
8.3
80
8.1
314
Ease of Admin
9.0
39
8.7
209
Quality of Support
9.5
102
9.0
466
Has the product been a good partner in doing business?
9.4
39
9.3
209
Product Direction (% positive)
9.7
103
9.1
531
Features by Category
Customer Information
8.9
89
8.7
436
|
Verified
8.8
88
8.9
436
|
Verified
8.8
89
8.8
431
|
Verified
8.7
86
8.4
420
|
Verified
8.6
87
8.7
433
|
Verified
8.6
85
8.6
407
|
Verified
8.4
83
7.6
349
|
Verified
Predictions
8.6
84
8.1
407
|
Verified
8.2
83
7.7
373
|
Verified
8.7
83
8.5
389
|
Verified
7.7
79
6.7
324
|
Verified
Platform
8.5
84
8.5
416
|
Verified
8.7
85
8.4
393
|
Verified
8.7
83
8.2
379
|
Verified
8.5
83
8.5
388
|
Verified
8.3
84
8.2
402
|
Verified
8.5
85
8.7
409
|
Verified
8.7
83
8.8
393
|
Verified
9.0
81
8.8
362
|
Verified
8.8
84
8.8
401
|
Verified
8.8
85
8.8
387
|
Verified
Generative AI
8.1
54
Feature Not Available
8.2
54
Feature Not Available
Agentic AI - Customer Success
8.8
12
8.8
11
Not enough data
8.6
11
9.7
12
8.8
12
Not enough data
9.2
12
8.5
12
8.2
11
Sales Team
Not enough data
7.9
89
Not enough data
7.6
90
Not enough data
8.4
104
Intelligence
Not enough data
8.2
99
Not enough data
7.5
94
Not enough data
7.6
90
Mapping
Not enough data
7.5
88
Not enough data
8.0
96
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
Not enough data
8.6
127
Not enough data
8.6
131
Not enough data
8.4
125
Project Tracking
Not enough data
8.5
127
Not enough data
8.2
119
Not enough data
8.2
119
Not enough data
8.5
128
Not enough data
8.2
118
Customer Engagement
Not enough data
8.1
117
Not enough data
8.1
117
Not enough data
7.8
112
Not enough data
8.5
117
Not enough data
8.3
120
Categories
Categories
Shared Categories
Velaris and Vitally are categorized as Customer Success
Unique Categories
Velaris has no unique categories
Vitally is categorized as Customer Revenue Optimization and Client Onboarding
Reviews
Reviewers' Company Size
Velaris
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitally
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.2%
Information Technology and Services
19.6%
Marketing and Advertising
12.1%
Logistics and Supply Chain
5.6%
Mental Health Care
2.8%
Other
34.6%
Computer Software
44.2%
Information Technology and Services
22.8%
Financial Services
4.3%
Computer & Network Security
3.6%
Marketing and Advertising
3.4%
Other
21.7%
Discussions
Velaris has no discussions with answers
Vitally has no discussions with answers
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