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Compare Userflow and Userlane 
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Product Fruits
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At a Glance
Market Segments
Small-Business (63.5% of reviews)
Enterprise (40.0% of reviews)
Entry-Level Pricing
Free Trial
Contact Us Per Year
Userflow
Star Rating
(107)4.8 out of 5
Market Segments
Small-Business (63.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 4 pricing plansUserlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userlane excels in its audio-visual walkthroughs, scoring 9.0, while Userflow outshines with a score of 9.4, indicating a preference for its more engaging and visually appealing onboarding experiences.
- Reviewers mention that Userflow's text bubble walkthroughs are particularly effective, achieving a score of 9.8, compared to Userlane's 9.2, suggesting that users find Userflow's approach to be more intuitive and user-friendly.
- G2 users highlight Userlane's strong quality of support, both products scoring 9.8, but users on G2 note that Userlane's support team is particularly responsive and helpful, making it a reliable choice for businesses needing assistance.
- Users say that Userflow's behavior-responsive messaging feature, with a score of 8.9, is a standout, allowing for more personalized user engagement, while Userlane's score of 8.6 indicates it may not be as robust in this area.
- Reviewers mention that Userlane's self-service experience is enhanced by its comprehensive knowledge base, scoring 9.0, which users find beneficial for troubleshooting, whereas Userflow's knowledge base is perceived as less extensive.
- Users report that Userflow's user segmentation capabilities, scoring 8.5, are less effective compared to Userlane's 9.2, indicating that Userlane provides better tools for targeting specific user groups and enhancing engagement.
Pricing
Entry-Level Pricing
Userflow
Free Trial
Free Trial
We have a free 14 day trial so you can see the power of Userflow
- 14 day free trial
Userlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
Free Trial
Userflow
Free Trial is available
Userlane
Free Trial is available
Ratings
Meets Requirements
9.2
77
8.8
64
Ease of Use
9.3
78
8.9
67
Ease of Setup
9.3
45
8.6
61
Ease of Admin
9.4
44
8.6
62
Quality of Support
9.8
75
9.8
63
Has the product been a good partner in doing business?
9.7
42
9.6
63
Product Direction (% positive)
9.8
65
9.8
60
Features by Category
User Analysis
8.7
30
8.5
12
7.6
37
8.2
24
User Support
8.6
42
9.2
28
8.3
23
8.9
19
9.0
34
8.6
18
Walkthrough Type
9.3
38
Feature Not Available
9.8
51
9.2
26
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Onboarding Setup
Not enough data
8.8
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Project Tracking
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
22
Not enough data
Feature Not Available
Not enough data
8.8
23
Customer Engagement
Not enough data
Feature Not Available
Not enough data
9.6
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.0
21
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
8.7
21
Not enough data
8.7
20
Not enough data
Feature Not Available
Not enough data
8.1
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Userflow and Userlane are categorized as Digital Adoption Platform
Unique Categories
Userflow has no unique categories
Userlane is categorized as Customer Self-Service and Client Onboarding
Reviews
Reviewers' Company Size
Userflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
47.1%
Information Technology and Services
16.3%
Financial Services
6.7%
Marketing and Advertising
2.9%
Internet
2.9%
Other
24.0%
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Discussions
What are user flows for?
1 Comment
JR
Generally they are used for user onboarding. You can give step-by -step instructions on how to use your software. We also use them for refreshers that people...Read more
Userflow has no more discussions with answers
Userlane has no discussions with answers
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