Compare Catalyst and Gainsight Customer Success
At a Glance
Market Segments
Mid-Market (74.8% of reviews)
Mid-Market (57.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Catalyst
Star Rating
(659)4.5 out of 5
Market Segments
Mid-Market (74.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Catalyst
Gainsight Customer Success
Star Rating
(1,687)4.5 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer Success
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in overall user satisfaction, reflected in its higher G2 Score compared to Catalyst. Users appreciate the platform's advanced features, such as the ability to integrate seamlessly with Salesforce CRM, which enhances their customer management experience.
- Users say that Gainsight's intuitive interface significantly simplifies daily tasks, making it easier to log activities and access customer information. This ease of use is a notable advantage over Catalyst, which, while also user-friendly, does not match the same level of integration and functionality.
- Reviewers mention that Gainsight's robust dashboard capabilities provide a comprehensive view of customer health metrics, including NPS and health scores. This feature is particularly praised for its ability to deliver meaningful insights, which some users feel is more advanced than what Catalyst offers.
- According to verified reviews, Catalyst shines with its modularity, allowing users to customize their experience based on specific needs. This flexibility is highlighted as a strength, especially for teams that require tailored solutions for monitoring customer health and churn risk.
- Users highlight that while Catalyst has a great UI for viewing information at a glance, it lacks some of the deeper integrations and features that Gainsight provides, which can limit its effectiveness for more complex customer success strategies.
- Reviewers note that both platforms have strong support ratings, but Gainsight's recent user feedback indicates a slight edge in overall support quality, with users appreciating the responsiveness and helpfulness of the Gainsight support team compared to Catalyst.
Pricing
Entry-Level Pricing
Catalyst
No pricing availableGainsight Customer Success
No pricing availableFree Trial
Catalyst
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
8.5
516
8.6
1,362
Ease of Use
8.7
524
8.0
1,396
Ease of Setup
8.2
213
6.7
722
Ease of Admin
8.5
148
6.9
640
Quality of Support
8.9
448
8.6
1,163
Has the product been a good partner in doing business?
9.2
148
9.0
650
Product Direction (% positive)
9.0
477
9.2
1,360
Features by Category
Customer Information
8.5
349
|
Verified
8.6
1115
|
Verified
8.5
341
|
Verified
8.5
1067
|
Verified
8.7
345
|
Verified
8.4
1060
|
Verified
7.9
309
|
Verified
8.2
1063
|
Verified
8.4
321
|
Verified
8.1
932
|
Verified
7.9
309
|
Verified
7.9
912
|
Verified
6.3
222
8.0
943
|
Verified
Predictions
8.1
302
|
Verified
8.0
949
|
Verified
7.6
265
|
Verified
7.4
832
|
Verified
7.9
254
8.1
903
|
Verified
Feature Not Available
6.9
660
|
Verified
Platform
8.4
331
|
Verified
8.3
1112
|
Verified
7.9
295
|
Verified
7.9
978
|
Verified
7.7
282
|
Verified
7.8
980
|
Verified
8.2
296
|
Verified
8.1
981
|
Verified
8.0
309
|
Verified
8.1
1028
|
Verified
8.3
318
|
Verified
8.1
1021
|
Verified
8.6
301
|
Verified
8.6
1026
|
Verified
8.7
269
|
Verified
8.6
933
|
Verified
8.5
323
|
Verified
8.4
1051
|
Verified
8.6
302
|
Verified
8.4
1018
|
Verified
Generative AI
Feature Not Available
7.0
295
Feature Not Available
7.2
297
Agentic AI - Customer Success
5.5
16
7.6
13
5.9
16
7.5
12
6.9
16
8.7
13
5.4
15
8.1
12
5.6
16
8.1
12
Data Sourcing
8.2
88
Not enough data
8.3
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
7.9
54
7.8
108
Feature Not Available
Feature Not Available
7.9
72
7.9
145
Intelligence
7.7
63
7.8
129
Feature Not Available
6.8
115
7.0
59
7.6
108
Mapping
Feature Not Available
7.5
117
Feature Not Available
8.1
129
Agentic AI - Customer Revenue Optimization
7.1
8
Not enough data
7.3
8
Not enough data
7.1
8
Not enough data
7.5
8
Not enough data
7.1
8
Not enough data
7.7
8
Not enough data
Platform Basics
7.9
56
Not enough data
Feature Not Available
Not enough data
7.9
50
Not enough data
Feature Not Available
Not enough data
7.4
48
Not enough data
Agentic AI - Customer Journey Mapping
6.9
6
Not enough data
Platform Basics
7.4
60
Not enough data
7.8
65
Not enough data
Platform Data
7.6
63
Not enough data
7.5
63
Not enough data
8.5
69
Not enough data
7.7
61
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
7.8
64
Not enough data
7.8
61
Not enough data
Agentic AI - Customer Journey Analytics
6.7
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
7.1
7
Not enough data
Analytics
Not enough data
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Customization
Not enough data
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Generative AI
Not enough data
7.0
47
Not enough data
7.2
49
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.2
19
Not enough data
10.0
9
Not enough data
9.4
18
Predictions
Not enough data
8.9
16
Not enough data
8.8
19
Not enough data
8.6
15
Not enough data
9.3
18
Not enough data
8.9
16
Not enough data
9.3
18
Generative AI
Not enough data
6.2
7
Not enough data
8.3
7
Categories
Categories
Shared Categories
Catalyst and Gainsight Customer Success are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Catalyst is categorized as Customer Data Platform (CDP), Customer Journey Mapping, and Customer Journey Analytics
Gainsight Customer Success is categorized as Experience Management and Proactive Customer Retention
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.2%
Information Technology and Services
17.3%
Marketing and Advertising
10.1%
Financial Services
5.0%
Computer & Network Security
3.7%
Other
23.8%
Computer Software
38.7%
Information Technology and Services
19.9%
Marketing and Advertising
4.3%
Telecommunications
3.6%
Computer & Network Security
3.5%
Other
29.9%
Discussions
Catalyst has no discussions with answers
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
Official Response from Gainsight Product Experience
Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product...Read more
What is Gainsight software?
2 Comments
DP
Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market.Read more
