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Compare Catalyst and Gainsight Customer Success 
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At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Catalyst
Star Rating
(652)4.5 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CatalystGainsight Customer Success
Star Rating
(1,627)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success offers robust Customer Health Scores, rated at 8.6, which helps teams effectively monitor customer engagement. In contrast, Catalyst also scores 8.6 but is noted for its more intuitive interface, making it easier for teams to interpret these scores quickly.
- Reviewers mention that Catalyst excels in Ease of Use with a score of 8.8, while Gainsight Customer Success scores 8.0. Users appreciate Catalyst's streamlined navigation and user-friendly design, which reduces the learning curve for new users.
- G2 users highlight that Catalyst's Quality of Support, rated at 9.0, surpasses Gainsight's 8.5. Reviewers frequently commend Catalyst's responsive support team and comprehensive resources, which enhance the overall user experience.
- Users on G2 report that Gainsight Customer Success shines in its Playbooks feature, scoring 8.2, which allows for effective customer engagement strategies. However, Catalyst's Playbooks score of 7.9 indicates it may not be as comprehensive, leading to some user frustration in customizing workflows.
- Reviewers mention that both products have a strong Product Direction, each scoring 9.2, indicating a commitment to continuous improvement. However, users feel that Catalyst's updates are more frequent and impactful, enhancing its overall value.
- Users say that while both platforms offer solid API & Integrations, Catalyst's score of 8.0 slightly edges out Gainsight's 7.9. Reviewers appreciate Catalyst's seamless integration with popular tools, which simplifies data management and enhances workflow efficiency.
Pricing
Entry-Level Pricing
Catalyst
No pricing availableGainsight Customer Success
No pricing availableFree Trial
Catalyst
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
8.5
510
8.6
1,328
Ease of Use
8.8
518
8.0
1,360
Ease of Setup
8.3
208
6.6
700
Ease of Admin
8.5
146
6.9
624
Quality of Support
8.9
442
8.5
1,131
Has the product been a good partner in doing business?
9.3
146
8.9
634
Product Direction (% positive)
9.1
471
9.2
1,330
Features by Category
Customer Information
8.5
348
|
Verified
8.6
1091
|
Verified
8.5
341
|
Verified
8.5
1045
|
Verified
8.7
345
|
Verified
8.4
1036
|
Verified
7.9
309
|
Verified
8.2
1048
|
Verified
8.4
320
|
Verified
8.1
913
|
Verified
7.9
309
|
Verified
7.9
895
|
Verified
6.3
222
8.0
940
|
Verified
Predictions
8.1
302
|
Verified
8.0
926
|
Verified
7.6
265
|
Verified
7.4
815
|
Verified
7.9
254
8.1
887
|
Verified
Feature Not Available
6.8
640
|
Verified
Platform
8.4
330
|
Verified
8.2
1089
|
Verified
7.9
295
|
Verified
7.9
955
|
Verified
7.7
282
|
Verified
7.8
960
|
Verified
8.2
292
|
Verified
8.1
964
|
Verified
8.0
309
|
Verified
8.1
1008
|
Verified
8.3
316
|
Verified
8.1
1001
|
Verified
8.6
301
|
Verified
8.5
1005
|
Verified
8.7
269
|
Verified
8.6
915
|
Verified
8.5
319
|
Verified
8.4
1031
|
Verified
8.6
302
|
Verified
8.4
1003
|
Verified
Generative AI
Feature Not Available
7.0
290
Feature Not Available
7.1
291
Agentic AI - Customer Success
5.5
16
7.6
14
5.9
16
7.6
13
6.9
16
8.7
13
5.4
15
8.2
13
5.6
16
8.1
13
Data Sourcing
8.2
88
Not enough data
8.3
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
7.9
54
7.7
102
Feature Not Available
Feature Not Available
7.9
72
8.1
139
Intelligence
7.7
63
7.8
123
Feature Not Available
6.9
109
7.0
59
7.6
102
Mapping
Feature Not Available
7.6
111
Feature Not Available
8.1
123
Agentic AI - Customer Revenue Optimization
7.1
8
Not enough data
7.3
8
Not enough data
7.1
8
Not enough data
7.5
8
Not enough data
7.1
8
Not enough data
7.7
8
Not enough data
Platform Basics
7.9
56
Not enough data
Feature Not Available
Not enough data
7.9
50
Not enough data
Feature Not Available
Not enough data
7.4
48
Not enough data
Agentic AI - Customer Journey Mapping
6.9
6
Not enough data
Platform Basics
7.4
60
Not enough data
7.8
65
Not enough data
Platform Data
7.6
63
Not enough data
7.5
63
Not enough data
8.5
69
Not enough data
7.7
61
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
7.8
64
Not enough data
7.8
61
Not enough data
Agentic AI - Customer Journey Analytics
6.7
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
7.1
7
Not enough data
Analytics
Not enough data
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Customization
Not enough data
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Generative AI
Not enough data
7.0
47
Not enough data
7.2
49
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Catalyst and Gainsight Customer Success are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Catalyst is categorized as Customer Data Platform (CDP), Customer Journey Mapping, and Customer Journey Analytics
Gainsight Customer Success is categorized as Experience Management
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.4%
Information Technology and Services
17.3%
Marketing and Advertising
10.2%
Financial Services
4.9%
Computer & Network Security
3.7%
Other
23.6%
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Discussions
Catalyst has no discussions with answers
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
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