Link copied to clipboard # Catalyst vs Gainsight Customer Success Comparison - What are their main differences? Share [ Export ](/compare/totango-catalyst/gainsight-customer-success/export.csv) CatalystGainsight Customer Success[+ Add Product](#) Reviews **Catalyst** [ 4.5/5(659) ](https://www.g2.com/products/totango-catalyst/reviews#reviews) **Gainsight Customer Success** [ 4.5/5(1,764) ](https://www.g2.com/products/gainsight-customer-success/reviews#reviews) Pricing **Catalyst** No pricing available **Gainsight Customer Success** No pricing available **Pricing Insights** from reviews Time to Implement **Catalyst** 2 monthsFaster Based on 9 responses **Gainsight Customer Success** 5 months Based on 13 responses Return on Investment **Catalyst** 11 months7 months sooner Based on 6 responses **Gainsight Customer Success** 18 months Based on 10 responses Perceived Cost **Catalyst** $$$$$ **Gainsight Customer Success** $$$$$ Average Discount **Catalyst** 13% **Gainsight Customer Success** 16%3% more ![Catalyst](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango-catalyst.svg "Catalyst") ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success") G2 offers free advice on this comparison. 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Pros & Cons **Catalyst** [ Ease of Use (45) ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497014&qs=pros-and-cons#reviews)[ Automation (21) ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497169&qs=pros-and-cons#reviews)[ Integration Issues (15) ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495852&qs=pros-and-cons#reviews)[ Learning Curve (15) ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498388&qs=pros-and-cons#reviews) **Gainsight Customer Success** [ Ease of Use (301) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208462&qs=pros-and-cons#reviews)[ Centralized Information (158) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208942&qs=pros-and-cons#reviews)[ Complexity (76) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1209084&qs=pros-and-cons#reviews)[ Limitations (75) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208471&qs=pros-and-cons#reviews) Integrations **Catalyst** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_31e69a09e6950642ebcc9db403e3d09c/pl-rating.png "Product Avatar Image") PL Rating ](https://www.g2.com/products/pl-rating/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ View all ](https://www.g2.com/products/totango-catalyst/integrations) **Gainsight Customer Success** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_898bef15d79b65ce781f705f68ac1ed6/microsoft-hands-on-labs.jpg "Product Avatar Image") Azure DevOps Labs ](https://www.g2.com/products/azure-devops-labs/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d08938b2bcd0f8cc93eb9321f26c74c4/claude-2025-12-11.jpeg "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a6c205d533dba77b318af96d91beb2ac/databricks.jpeg "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ View all ](https://www.g2.com/products/gainsight-customer-success/integrations) Screenshots **Catalyst** ![Catalyst screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1430076/catalyst.png) **Gainsight Customer Success** ![Gainsight Customer Success screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/49188/Full-UI---JO-_2_.jpg) Ratings Meets Requirements **Catalyst** 8.5 8.5517 **Gainsight Customer Success** 8.6 8.61,382 Ease of Use **Catalyst** 8.7 8.7525 **Gainsight Customer Success** 8.0 8.01,471 Ease of Setup **Catalyst** 8.2 8.2214 **Gainsight Customer Success** 6.7 6.7741 Ease of Admin **Catalyst** 8.5 8.5148 **Gainsight Customer Success** 7.0 7.0651 Quality of Support **Catalyst** 8.9 8.9449 **Gainsight Customer Success** 8.6 8.61,235 Has the product been a good partner in doing business? **Catalyst** 9.2 9.2148 **Gainsight Customer Success** 9.0 9.0662 Product Direction (% positive) **Catalyst** 9.0 9.0478 **Gainsight Customer Success** 9.2 9.21,379 Features Customer Success[Hide 76 FeaturesShow 76 Features](javascript:void(0);) 7.7 376 8.0 1,269 Customer Information Customer Health Scores 8.5 350 | Verified 8.7(won by 0.2) 1150 | Verified Customer Monitoring 8.5(tied score) 342 | Verified 8.5(tied score) 1089 | Verified Customer Profiles 8.7(won by 0.3) 345 | Verified 8.4 1085 | Verified Playbooks 7.9 309 | Verified 8.2(won by 0.3) 1068 | Verified Customer Segments 8.4(won by 0.3) 321 | Verified 8.1 937 | Verified Product Engagement 7.9(tied score) 310 | Verified 7.9(tied score) 926 | Verified Surveys 6.3 222 8.0(won by 1.7) 948 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) NPS of Customers Not enough data Not enough data Customer Engagement Not enough data Not enough data Predictions Churn Risk 8.1(won by 0.1) 303 | Verified 8.0 972 | Verified Upsell Opportunities 7.6(won by 0.2) 266 | Verified 7.4 843 | Verified Custom Triggers 7.9 254 8.1(won by 0.2) 908 | Verified Machine Learning Feature Not Available 6.9(won by default) 663 | Verified Platform Reporting & Dashboards 8.4(won by 0.1) 331 | Verified 8.3 1145 | Verified Third-Party Integrations 7.9(tied score) 295 | Verified 7.9(tied score) 1015 | Verified Data Import & Export Tools 7.7 282 | Verified 7.8(won by 0.1) 982 | Verified Workflow Capability 8.2(tied score) 297 | Verified 8.2(tied score) 1023 | Verified Notifications 8.0 309 | Verified 8.1(won by 0.1) 1035 | Verified Customization 8.3(won by 0.2) 318 | Verified 8.1 1058 | Verified Scalability 8.6(tied score) 302 | Verified 8.6(tied score) 1042 | Verified Data Security 8.7(won by 0.1) 269 | Verified 8.6 933 | Verified Performance & Reliability 8.5(won by 0.1) 323 | Verified 8.4 1056 | Verified User, Role, and Access Management 8.6(won by 0.2) 302 | Verified 8.4 1023 | Verified Collaboration Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Experience Management Not enough data Not enough data Churn Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Communication Management Not enough data Not enough data Task Management Not enough data Not enough data Customer Management Not enough data Not enough data Account Management Not enough data Not enough data Renewal Management Not enough data Not enough data Feedback Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Revenue Management Not enough data Not enough data Workflow Management Not enough data Not enough data Contact Management Not enough data Not enough data Email Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data Generative AI AI Text Generation Feature Not Available 6.9(won by default) 298 AI Text Summarization Feature Not Available 7.2(won by default) 299 Generative AI Not enough data Not enough data Agentic AI - Customer Success Autonomous Task Execution 5.5 16 7.4(won by 1.9) 14 (There is a greater than 0.5 difference between this product's rating and its competitors) Multi-step Planning 5.9 16 7.3(won by 1.4) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 6.9 16 8.6(won by 1.7) 15 (There is a greater than 0.5 difference between this product's rating and its competitors) Natural Language Interaction 5.4 15 7.8(won by 2.4) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 5.6 16 7.6(won by 2.0) 14 (There is a greater than 0.5 difference between this product's rating and its competitors) Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Onboarding Not enough data Not enough data Chat/Messaging Not enough data Not enough data Performance Metrics Not enough data Not enough data Activity Tracking Not enough data Not enough data CRM Not enough data Not enough data API Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Templates Not enough data Not enough data Widgets Not enough data Not enough data Win/Loss Analysis Not enough data Not enough data AI Copilot Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customer Segmentation Not enough data Not enough data Customizable Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Customer History Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customizable Forms Not enough data Not enough data Customizable Branding Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Account Alerts Not enough data Not enough data Customer Revenue Optimization[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 7.4 95 7.7 191 Sales Team Flexible Sales Process 7.9(won by 0.1) 54 7.8 108 Playbooks 7.9(tied score) 72 7.9(tied score) 145 Training Mode Feature Not Available Feature Not Available Intelligence Opportunity Identification 7.7 63 7.8(won by 0.1) 130 Smart Content 7.0 59 7.6(won by 0.6) 108 (There is a greater than 0.5 difference between this product's rating and its competitors) Zero-touch Renewals Feature Not Available 6.8(won by default) 115 Mapping Multiple Org Charts Feature Not Available 7.5(won by default) 117 Stakeholder Roles Feature Not Available 8.1(won by default) 129 Agentic AI - Customer Revenue Optimization Autonomous Task Execution 7.1(won by default) 8 Not enough data Cross-system Integration 7.3(won by default) 8 Not enough data Adaptive Learning 7.1(won by default) 8 Not enough data Natural Language Interaction 7.5(won by default) 8 Not enough data Proactive Assistance 7.1(won by default) 8 Not enough data Decision Making 7.7(won by default) 8 Not enough data Customer Data Platform (CDP)[Hide 53 FeaturesShow 53 Features](javascript:void(0);) 7.9 103 Not enough data Data Sourcing Data Enrichment 8.2(won by default) 88 Not enough data Expandability 8.3(won by default) 82 Not enough data Content Marketing Feature Not Available Not enough data Multiple Devices Feature Not Available Not enough data Email Marketing Not enough data Not enough data Multi-Channel Marketing Not enough data Not enough data Real-Time Data Not enough data Not enough data Intelligence Marketing Metrics 7.2(won by default) 64 Not enough data Predictive Modeling Feature Not Available Not enough data Recommendation Engine Feature Not Available Not enough data Additional Functionality Engagement Tracking Not enough data Not enough data Contact Management Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Generative AI Not enough data Not enough data API Not enough data Not enough data A/B Testing Not enough data Not enough data Lead Generation Not enough data Not enough data Data Integration Not enough data Not enough data Customer Activity Tracking Not enough data Not enough data Activity Dashboard Not enough data Not enough data Activity Tracking Not enough data Not enough data Campaign Segmentation Not enough data Not enough data Lead Capture Not enough data Not enough data Contact Database Not enough data Not enough data Campaign Management Not enough data Not enough data Behavior Tracking Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data Lead Qualification Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Template Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Predictive Analytics Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Personalization Not enough data Not enough data Campaign Planning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Email Tracking Not enough data Not enough data Campaign Analytics Not enough data Not enough data Customer Segmentation Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Lead Management Not enough data Not enough data Channel Management Not enough data Not enough data AI Copilot Not enough data Not enough data Audience Targeting Not enough data Not enough data GDPR Compliance Not enough data Not enough data Customer Profiles Not enough data Not enough data Customer Database Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Tagging Not enough data Not enough data Customizable Templates Not enough data Not enough data Customer Journey Mapping[Hide 56 FeaturesShow 56 Features](javascript:void(0);) 7.5 60 Not enough data Platform Basics Customizable Templates 7.9(won by default) 56 Not enough data Multi-user Access and Collaboration 7.9(won by default) 50 Not enough data Data Analytics 7.4(won by default) 48 Not enough data Exporting Feature Not Available Not enough data Multiple Personas Feature Not Available Not enough data Predictive Analytics Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Campaign Analytics Not enough data Not enough data Website Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Agentic AI - Customer Journey Mapping Autonomous Task Execution 6.9(won by default) 6 Not enough data Additional Functionality Multi-Channel Marketing Not enough data Not enough data Map Creation Not enough data Not enough data Email Marketing Not enough data Not enough data Single Sign On Not enough data Not enough data Performance Metrics Not enough data Not enough data Customer Database Not enough data Not enough data API Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Linking Not enough data Not enough data Whiteboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Data Visualization Not enough data Not enough data Collaboration Tools Not enough data Not enough data Brainstorming Not enough data Not enough data Conversion Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Behavior Tracking Not enough data Not enough data Personalization Not enough data Not enough data Customizable Reports Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Customer Profiles Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Tagging Not enough data Not enough data Audience Targeting Not enough data Not enough data CRM Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Data Import/Export Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Communication Management Not enough data Not enough data Attribution Modeling Not enough data Not enough data Action Management Not enough data Not enough data Map Sharing Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Generative AI Not enough data Not enough data Customer Touchpoints Not enough data Not enough data Customer Experience Management Not enough data Not enough data Diagramming Not enough data Not enough data Campaign Management Not enough data Not enough data A/B Testing Not enough data Not enough data Storyboarding Not enough data Not enough data Customer Segmentation Not enough data Not enough data Customer Journey Analytics[Hide 13 FeaturesShow 13 Features](javascript:void(0);) 7.6 72 Not enough data Platform Basics Dynamic Segmentation 7.4(won by default) 60 Not enough data Journey Optimization 7.8(won by default) 65 Not enough data Platform Data Journey Reporting 7.6(won by default) 63 Not enough data Trends Reporting 7.5(won by default) 63 Not enough data Dashboards 8.5(won by default) 69 Not enough data Advanced Data Filtering 7.7(won by default) 61 Not enough data Platform Additional Functionality Integrations 7.8(won by default) 64 Not enough data Automated Alerts 7.8(won by default) 61 Not enough data Journey Mapping Feature Not Available Not enough data Agentic AI - Customer Journey Analytics Autonomous Task Execution 6.7(won by default) 7 Not enough data Cross-system Integration 7.6(won by default) 7 Not enough data Adaptive Learning 7.6(won by default) 7 Not enough data Proactive Assistance 7.1(won by default) 7 Not enough data Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) Not enough data 7.7 214 Analytics Net Promoter Score (NPS) Not enough data 8.8(won by default) 174 Customer Satisfaction (CSAT) Score Not enough data 8.6(won by default) 151 Customer Effort Score (CES) Not enough data 7.9(won by default) 123 Gamification Not enough data 6.8(won by default) 111 Customization Stakeholder Management Not enough data 8.1(won by default) 144 Multilanguage Support Not enough data 7.7(won by default) 104 Multiple Branding Support Not enough data 7.6(won by default) 102 Vertical-specific Solutions Not enough data 7.6(won by default) 97 Customizable Branding Not enough data Not enough data Knowledge Management Not enough data Not enough data Workflow Management Not enough data Not enough data Email Management Not enough data Not enough data Feedback Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.0(won by default) 47 AI Text Summarization Not enough data 7.2(won by default) 49 Generative AI Not enough data Not enough data Agentic AI - Experience Management Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Real-Time Reporting Not enough data Not enough data Drag & Drop Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Dashboard Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Customizable Forms Not enough data Not enough data Visual Analytics Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Segmentation Not enough data Not enough data Tagging Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Text Analysis Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data CRM Not enough data Not enough data Multi-Channel Data Collection Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Fields Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Predictive Analytics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Trend Analysis Not enough data Not enough data API Not enough data Not enough data AI Copilot Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customizable Templates Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Multi-Channel Support Not enough data Not enough data Proactive Customer Retention[Hide 52 FeaturesShow 52 Features](javascript:void(0);) Not enough data 8.8 42 Platform Health Score Not enough data 9.6(won by default) 36 Customer Profiles Not enough data 10.0(won by default) 17 Notifications Not enough data 9.5(won by default) 20 NPS of Customers Not enough data Not enough data Predictions Service Quality Assurance Not enough data 8.9(won by default) 16 Predictive Analytics Not enough data 8.6(won by default) 24 Revenue Impact Not enough data 8.6(won by default) 16 Artificial Intelligence Not enough data 9.1(won by default) 25 Sentiment Not enough data 8.9(won by default) 17 Retention Not enough data 9.5(won by default) 26 Behavior Analytics Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Generative AI AI Text Generation Not enough data 6.2(won by default) 7 AI Text Summarization Not enough data 8.1(won by default) 9 Generative AI Not enough data Not enough data Additional Functionality Loyalty Program Not enough data Not enough data AI Copilot Not enough data Not enough data Campaign Personalization Not enough data Not enough data Personalization Not enough data Not enough data Email Campaign Management Not enough data Not enough data A/B Testing Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Renewal Management Not enough data Not enough data Performance Metrics Not enough data Not enough data Workflow Management Not enough data Not enough data Behavioral Targeting Not enough data Not enough data Customer Engagement Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Engagement Tracking Not enough data Not enough data Task Management Not enough data Not enough data Feedback Management Not enough data Not enough data Behavior Tracking Not enough data Not enough data Retention Tracking Not enough data Not enough data Support Ticket Management Not enough data Not enough data User Onboarding Not enough data Not enough data Lifecycle Management Not enough data Not enough data Customer Surveys Not enough data Not enough data Campaign Management Not enough data Not enough data Real-time Alerts Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Cancellation Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Review Monitoring Not enough data Not enough data Customer Data Management Not enough data Not enough data Referral Tracking Not enough data Not enough data Customer Communication Not enough data Not enough data Churn Management Not enough data Not enough data Marketing Automation Not enough data Not enough data Referral Management Not enough data Not enough data Customer Segmentation Not enough data Not enough data Messaging Not enough data Not enough data Workflow Automation Not enough data Not enough data User Insights Reviewers' Company Size [![Catalyst](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango-catalyst.svg "Catalyst")](https://www.g2.com/products/totango-catalyst/reviews) Catalyst Small-Business(50 or fewer emp.) 13.0% Mid-Market(51-1000 emp.) 74.8% Enterprise(\> 1000 emp.) 12.2% [![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success")](https://www.g2.com/products/gainsight-customer-success/reviews) Gainsight Customer Success Small-Business(50 or fewer emp.) 9.2% Mid-Market(51-1000 emp.) 57.4% Enterprise(\> 1000 emp.) 33.4% Small-Business (50 or fewer emp.) 13.0% 9.2% Mid-Market (51-1000 emp.) 74.8% 57.4% Enterprise (\> 1000 emp.) 12.2% 33.4% Reviewers' Industry [![Catalyst](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango-catalyst.svg "Catalyst")](https://www.g2.com/products/totango-catalyst/reviews) Catalyst Computer Software 40.2% Information Technology and Services 17.2% Marketing and Advertising 10.1% Financial Services 5.0% Computer & Network Security 3.7% Other 23.8% [![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success")](https://www.g2.com/products/gainsight-customer-success/reviews) Gainsight Customer Success Computer Software 38.7% Information Technology and Services 19.8% Marketing and Advertising 4.2% Computer & Network Security 3.7% Telecommunications 3.5% Other 30.0% FAQs ## Catalyst vs Gainsight Customer Success FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Gainsight Customer Success vs Catalyst? Gainsight Customer Success is distinguished by its advanced customization and AI-driven features, while Catalyst is recognized for its ease of use and faster setup. | [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) | [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) | | --- | --- | | 4.5/5 (1,756 reviews) | 4.5/5 (660 reviews) | | Mid-Market | Mid-Market | | 6.7 | 8.2 | | 8.6 | 8.9 | | Customization | Ease of Use | ### How do the pricing models of Gainsight Customer Success and Catalyst compare? Catalyst is rated higher for value and cost satisfaction compared to Gainsight Customer Success. - **Gainsight Customer Success:** Reviewers highlight robust features and customization but note a higher administrative burden and complexity, which can impact perceived value for smaller teams. - **Catalyst:** Reviewers consistently cite Catalyst as affordable and easy to implement, with several small-business reviewers specifically mentioning its lower cost and strong value for money. - **Switching reasons:** Recent reviews mention teams moving to Catalyst for its lower price point and faster time to value, especially for smaller organizations. ### What are the best alternatives to Gainsight Customer Success and Catalyst? The top three alternatives to Gainsight Customer Success and Catalyst are ChurnZero, Totango, and Planhat. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) | 4.5/5 (1,756) | Mid-Market | — | Customization | | [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) | 4.5/5 (660) | Mid-Market | Affordable for small teams | Ease of Use | | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5 (1,609) | Mid-Market | — | Automation | | [Totango](https://www.g2.com/products/totango/reviews) | 4.3/5 (1,150) | Mid-Market | — | Flexibility | | [Planhat](https://www.g2.com/products/planhat/reviews) | 4.5/5 (954) | Mid-Market | — | Customizability | ### Which Customer Success features should I prioritize when comparing Gainsight Customer Success and Catalyst? Buyers should prioritize customization, automation, integrations, reporting, and AI-driven features when comparing Gainsight Customer Success and Catalyst. - **Customization:** Gainsight Customer Success (29 all-time mentions), Catalyst (14 all-time mentions) - **Automation:** Gainsight Customer Success (26 all-time mentions for efficiency/automation), Catalyst (19 all-time mentions for automation, 14 for automation efficiency) - **Integrations:** Gainsight Customer Success (Gong: 20, Snowflake: 8, Databricks: 3), Catalyst (19 all-time mentions for integrations) - **Reporting:** Gainsight Customer Success (24 all-time mentions), Catalyst (recent reviews highlight customizable dashboards and reporting, but fewer all-time mentions) - **AI-driven features:** Gainsight Customer Success offers AI Text Generation, AI Text Summarization, and Machine Learning, which are not cited for Catalyst. ### What are the pros and cons of Gainsight Customer Success vs Catalyst? Gainsight Customer Success's headline strength is advanced customization, while Catalyst's is ease of use and fast setup. - **Gainsight Customer Success strengths:** Customization (29 all-time mentions), visibility (51), customer support (38), engagement improvement (27), reporting (24), team collaboration (24), efficiency (26). - **Gainsight Customer Success trade-offs:** Steep learning curve (20), complexity in administration (11), implementation challenges (3), required training (5), slower setup (Ease of Setup: 6.7). - **Catalyst strengths:** Ease of use (37 all-time mentions), automation (19), integrations (19), user interface (19), easy setup (15), team collaboration (15), efficiency (16), intuitive design (16). - **Catalyst trade-offs:** Learning curve (14), integration issues (13), some reviewers note limited advanced features and occasional bugs, but setup is faster (Ease of Setup: 8.2). ### Is Gainsight Customer Success or Catalyst better for small businesses? Catalyst is the better fit for small businesses, with reviewers citing affordability and ease of setup. - **Gainsight Customer Success:** Largest segment is Mid-Market; reviewers note robust features but mention complexity and a steeper learning curve for smaller teams. - **Catalyst:** Largest segment is Mid-Market; recent small-business reviewers highlight quick onboarding, lower cost, and suitability for small teams. ### Which Customer Success platform has better integrations? Gainsight Customer Success is favored for integrations, with more reviewer-cited third-party connections and higher all-time mention counts. - **Gainsight Customer Success:** Integrates with Gong (20 all-time mentions), Snowflake (8), and Databricks (3); reviewers highlight the breadth and depth of integrations, especially with Salesforce and Gong. - **Catalyst:** Integrations are mentioned in 19 all-time reviews, with Salesforce and Slack cited in recent reviews; reviewers note integration limitations with some tools and occasional sync issues. ### How do Gainsight Customer Success and Catalyst compare on customer support? Catalyst and Gainsight Customer Success are rated in near-parity for Quality of Support, with Catalyst scoring 8.9 and Gainsight Customer Success 8.6. - **Gainsight Customer Success:** Reviewers frequently praise responsive and knowledgeable support, with 38 all-time mentions for customer support, but note challenges with complex implementations and a need for more strategic guidance during onboarding. - **Catalyst:** Reviewers highlight helpful and responsive support, with 16 all-time mentions, and recent reviews mention quick issue resolution and openness to feedback, though some note occasional delays with bug fixes. ### Which is easier to implement, Gainsight Customer Success or Catalyst? Catalyst is easier to implement, with a 1.5-point higher Ease of Setup score (8.2 vs 6.7) and more positive reviewer sentiment on onboarding speed. - **Gainsight Customer Success:** Reviewers describe a complex and time-intensive setup process, often requiring dedicated admin resources and technical support, with several noting a steep learning curve and the need for extensive configuration. - **Catalyst:** Reviewers consistently cite quick onboarding, intuitive setup, and minimal hassle, with many small teams able to get started rapidly and fewer reports of implementation challenges. ### Which product has better Dashboards? Both Gainsight Customer Success and Catalyst are highly rated for Dashboards, with reviewers citing strong visualization and customization capabilities. - **Gainsight Customer Success:** Reporting and dashboards have 24 all-time mentions, with reviewers highlighting advanced customization, scorecard visibility, and executive dashboards as key strengths. - **Catalyst:** Recent reviews praise customizable dashboards and ease of use, with reviewers noting the ability to create multiple layout views, drill down on data, and quickly visualize account health and activity. 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