# Catalyst vs Gainsight Customer Success Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Success excels in providing a highly customizable platform, allowing users to tailor their customer success strategies effectively. Users appreciate features like AI-driven insights and scalable journey orchestration, which enhance their ability to manage customer relationships.
- **Users say** that Catalyst shines in its user-friendly interface, making it easy to track tasks and notes. Reviewers highlight the convenience of features like the chat function and the ability to manage multiple files simultaneously, which helps maintain organization without losing the personal touch in their work.
- **According to verified reviews** , Gainsight Customer Success has a stronger overall satisfaction rating, reflecting its robust capabilities and support. Users have noted the extensive functionality available through webinars and community add-ons, indicating a commitment to continuous improvement and user engagement.
- **Reviewers mention** that while Catalyst offers a solid experience, it faces challenges in areas like advanced reporting and analytics compared to Gainsight. Users have expressed a desire for more comprehensive tools to analyze customer data effectively, which is a key strength of Gainsight.
- **G2 reviewers highlight** that Gainsight's implementation process can be more complex, with some users noting a steeper learning curve. In contrast, Catalyst is praised for its ease of setup, making it a more accessible option for teams looking to get started quickly.
- **Users report** that both platforms provide good support, but Catalyst edges out slightly with higher ratings for quality of support. Reviewers appreciate the responsiveness and helpfulness of Catalyst's support team, which enhances the overall user experience.



| | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 659 | 1,730 | 
| **Largest Market Segment** | Mid-Market (74.8% of reviews) | Mid-Market (57.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Catalyst

Pros:
- Ease of Use (45 reviews)
- Automation (21 reviews)

Cons:
- Integration Issues (15 reviews)
- Learning Curve (15 reviews)

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

---
## Ratings Comparison
| Rating | Catalyst | Gainsight Customer Success | 
|---|---|---|
  | **Meets Requirements** | 8.5 (516 reviews) | 8.6 (1366 reviews) | 
  | **Ease of Use** | 8.7 (524 reviews) | 8.0 (1435 reviews) | 
  | **Ease of Setup** | 8.2 (213 reviews) | 6.7 (728 reviews) | 
  | **Ease of Admin** | 8.5 (148 reviews) | 6.9 (642 reviews) | 
  | **Quality of Support** | 8.9 (448 reviews) | 8.6 (1201 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (148 reviews) | 9.0 (651 reviews) | 
  | **Product Direction (% positive)** | 9.0 (477 reviews) | 9.2 (1364 reviews) | 

---
## Pricing

### Catalyst

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | 7.7/10 | 375 |
| **Gainsight Customer Success** | 8.0/10 | 1237 |

#### Customer Information

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Customer Health Scores** | 8.5 (349 reviews) ✓ Verified | 8.6 (1134 reviews) ✓ Verified | 
| **Customer Monitoring** | 8.5 (341 reviews) ✓ Verified | 8.5 (1079 reviews) ✓ Verified | 
| **Customer Profiles** | 8.7 (345 reviews) ✓ Verified | 8.4 (1074 reviews) ✓ Verified | 
| **Playbooks** | 7.9 (309 reviews) ✓ Verified | 8.2 (1066 reviews) ✓ Verified | 
| **Customer Segments** | 8.4 (321 reviews) ✓ Verified | 8.1 (933 reviews) ✓ Verified | 
| **Product Engagement** | 7.9 (309 reviews) ✓ Verified | 7.9 (920 reviews) ✓ Verified | 
| **Surveys** | 6.3 (222 reviews) | 8.0 (947 reviews) ✓ Verified | 

#### Predictions

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Churn Risk** | 8.1 (302 reviews) ✓ Verified | 8.0 (962 reviews) ✓ Verified | 
| **Upsell Opportunities** | 7.6 (265 reviews) ✓ Verified | 7.4 (839 reviews) ✓ Verified | 
| **Custom Triggers** | 7.9 (254 reviews) | 8.1 (905 reviews) ✓ Verified | 
| **Machine Learning** | Feature Not Available | 6.9 (661 reviews) ✓ Verified | 

#### Platform

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Reporting & Dashboards** | 8.4 (331 reviews) ✓ Verified | 8.3 (1126 reviews) ✓ Verified | 
| **API & Integrations** | 7.9 (295 reviews) ✓ Verified | 7.9 (999 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 7.7 (282 reviews) ✓ Verified | 7.8 (980 reviews) ✓ Verified | 
| **Workflow Capability** | 8.2 (296 reviews) ✓ Verified | 8.2 (1004 reviews) ✓ Verified | 
| **Notifications** | 8.0 (309 reviews) ✓ Verified | 8.1 (1032 reviews) ✓ Verified | 
| **Customization** | 8.3 (318 reviews) ✓ Verified | 8.1 (1041 reviews) ✓ Verified | 
| **Scalability** | 8.6 (301 reviews) ✓ Verified | 8.6 (1031 reviews) ✓ Verified | 
| **Data Security** | 8.7 (269 reviews) ✓ Verified | 8.6 (932 reviews) ✓ Verified | 
| **Performance & Reliability** | 8.5 (323 reviews) ✓ Verified | 8.4 (1050 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (302 reviews) ✓ Verified | 8.4 (1021 reviews) ✓ Verified | 

#### Generative AI

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.0 (295 reviews) | 
| **AI Text Summarization** | Feature Not Available | 7.2 (298 reviews) | 

#### Agentic AI - Customer Success

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 5.5 (16 reviews) | 7.4 (14 reviews) | 
| **Multi-step Planning** | 5.9 (16 reviews) | 7.3 (13 reviews) | 
| **Cross-system Integration** | 6.9 (16 reviews) | 8.6 (15 reviews) | 
| **Natural Language Interaction** | 5.4 (15 reviews) | 7.8 (13 reviews) | 
| **Proactive Assistance** | 5.6 (16 reviews) | 7.6 (14 reviews) | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | 7.9/10 | 103 |
| **Gainsight Customer Success** | N/A | N/A |

#### Data Sourcing

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Data Enrichment** | 8.2 (88 reviews) | Not enough data | 
| **Expandability** | 8.3 (82 reviews) | Not enough data | 
| **Content Marketing** | Feature Not Available | Not enough data | 
| **Multiple Devices** | Feature Not Available | Not enough data | 

#### Intelligence

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Marketing Metrics** | 7.2 (64 reviews) | Not enough data | 
| **Predictive Modeling** | Feature Not Available | Not enough data | 
| **Recommendation Engine** | Feature Not Available | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | 7.4/10 | 95 |
| **Gainsight Customer Success** | 7.7/10 | 191 |

#### Sales Team

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Flexible Sales Process** | 7.9 (54 reviews) | 7.8 (108 reviews) | 
| **Playbooks** | 7.9 (72 reviews) | 7.9 (145 reviews) | 

#### Intelligence

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Opportunity Identification** | 7.7 (63 reviews) | 7.8 (130 reviews) | 
| **Zero-touch Renewals** | Feature Not Available | 6.8 (115 reviews) | 
| **Smart Content** | 7.0 (59 reviews) | 7.6 (108 reviews) | 

#### Mapping

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Multiple Org Charts** | Feature Not Available | 7.5 (117 reviews) | 
| **Stakeholder Roles** | Feature Not Available | 8.1 (129 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (8 reviews) | Not enough data | 
| **Decision Making** | 7.7 (8 reviews) | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | 7.5/10 | 60 |
| **Gainsight Customer Success** | N/A | N/A |

#### Platform Basics

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Templates** | 7.9 (56 reviews) | Not enough data | 
| **Exporting** | Feature Not Available | Not enough data | 
| **Multi-user Access and Collaboration** | 7.9 (50 reviews) | Not enough data | 
| **Multiple Personas** | Feature Not Available | Not enough data | 
| **Data Analytics ** | 7.4 (48 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (6 reviews) | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | 7.6/10 | 72 |
| **Gainsight Customer Success** | N/A | N/A |

#### Platform Basics

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Dynamic Segmentation** | 7.4 (60 reviews) | Not enough data | 
| **Journey Optimization** | 7.8 (65 reviews) | Not enough data | 

#### Platform Data

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Journey Reporting** | 7.6 (63 reviews) | Not enough data | 
| **Trends Reporting** | 7.5 (63 reviews) | Not enough data | 
| **Dashboards** | 8.5 (69 reviews) | Not enough data | 
| **Advanced Data Filtering** | 7.7 (61 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Journey Mapping** | Feature Not Available | Not enough data | 
| **Integrations** | 7.8 (64 reviews) | Not enough data | 
| **Automated Alerts** | 7.8 (61 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (7 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | N/A | N/A |
| **Gainsight Customer Success** | 7.7/10 | 214 |

#### Analytics

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.8 (174 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.6 (151 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 7.9 (123 reviews) | 
| **Gamification** | Not enough data | 6.8 (111 reviews) | 

#### Customization

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.1 (144 reviews) | 
| **Multilanguage Support** | Not enough data | 7.7 (104 reviews) | 
| **Multiple Branding Support** | Not enough data | 7.6 (102 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 7.6 (97 reviews) | 

#### Generative AI

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (47 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (49 reviews) | 

#### Agentic AI - Experience Management

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Catalyst** | N/A | N/A |
| **Gainsight Customer Success** | 8.8/10 | 32 |

#### Platform

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Health Score** | Not enough data | 9.5 (28 reviews) | 
| **Customer Profiles** | Not enough data | 10.0 (13 reviews) | 
| **Notifications** | Not enough data | 9.5 (19 reviews) | 

#### Predictions

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (16 reviews) | 
| **Analytics** | Not enough data | 8.8 (20 reviews) | 
| **Revenue Impact** | Not enough data | 8.6 (15 reviews) | 
| **Artificial Intelligence** | Not enough data | 9.2 (23 reviews) | 
| **Sentiment** | Not enough data | 8.9 (17 reviews) | 
| **Retention** | Not enough data | 9.4 (22 reviews) | 

#### Generative AI

| Feature | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (8 reviews) | 

---
## Categories
**Shared Categories (2):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success)

**Unique to Catalyst (3):** [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics)

**Unique to Gainsight Customer Success (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)


---
## Reviewer Demographics

### By Company Size

| Segment | Catalyst | Gainsight Customer Success | 
|---|---|---|
| **Small-Business** | 13.0% | 9.0% | 
| **Mid-Market** | 74.8% | 57.9% | 
| **Enterprise** | 12.2% | 33.1% | 

### By Industry

#### Catalyst

- **Computer Software:** 40.2%
- **Information Technology and Services:** 17.3%
- **Marketing and Advertising:** 10.1%
- **Financial Services:** 5.0%
- **Computer & Network Security:** 3.7%
- **Education Management:** 2.1%
- **Internet:** 2.0%
- **Staffing and Recruiting:** 1.8%
- **Hospital & Health Care:** 1.4%
- **Mental Health Care:** 1.4%
- **Other:** 15.1%

#### Gainsight Customer Success

- **Computer Software:** 38.7%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.3%
- **Telecommunications:** 3.6%
- **Computer & Network Security:** 3.5%
- **Internet:** 3.2%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.6%

---
## Alternatives

### Alternatives to Catalyst

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (499 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1352 reviews)
- [WebEngage](https://www.g2.com/products/webengage/reviews) — 4.5/5 stars (751 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1357 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14757 reviews)

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (499 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)

---
## Top Discussions

### Catalyst

No discussions available for this product.

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/totango-catalyst-vs-gainsight-customer-success)