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At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (56.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Catalyst
Star Rating
(652)4.5 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CatalystClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClientSuccess excels in its Customer Health Scores with a rating of 8.5, while Catalyst slightly outperforms with a score of 8.7, indicating that Catalyst may provide more effective tools for monitoring customer satisfaction and engagement.
- Reviewers mention that Catalyst's Quality of Support is rated at 9.1, which is higher than ClientSuccess's 8.8, suggesting that users may find more responsive and helpful support when using Catalyst.
- G2 users highlight that ClientSuccess has a lower rating for Surveys at 7.3 compared to Catalyst's 6.5, indicating that users may find Catalyst's survey capabilities less effective or less user-friendly.
- Users on G2 report that Catalyst shines in API & Integrations with a score of 8.1, while ClientSuccess lags behind at 7.5, suggesting that Catalyst may offer better integration options with other tools and platforms.
- Reviewers mention that ClientSuccess has a strong rating for Ease of Use at 8.9, which matches Catalyst's score, indicating that both platforms are user-friendly, but ClientSuccess may have a slight edge in overall usability.
- Users say that Catalyst's Customization features are rated at 8.6, outperforming ClientSuccess's 7.6, which suggests that Catalyst may offer more flexibility for tailoring the software to specific business needs.
Pricing
Entry-Level Pricing
Catalyst
No pricing availableClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Free Trial
Catalyst
No trial information availableClientSuccess
No trial information availableRatings
Meets Requirements
8.5
510
8.3
316
Ease of Use
8.8
518
8.9
319
Ease of Setup
8.3
208
8.4
150
Ease of Admin
8.5
146
8.9
156
Quality of Support
8.9
442
8.8
286
Has the product been a good partner in doing business?
9.3
146
9.4
154
Product Direction (% positive)
9.1
471
8.5
294
Features by Category
Customer Information
8.5
348
|
Verified
8.5
238
|
Verified
8.5
341
|
Verified
8.6
240
|
Verified
8.7
345
|
Verified
8.5
238
|
Verified
7.9
309
|
Verified
7.8
183
8.4
320
|
Verified
8.3
204
|
Verified
7.9
309
|
Verified
7.9
187
|
Verified
6.3
222
7.4
124
|
Verified
Predictions
8.1
302
|
Verified
8.1
194
|
Verified
7.6
265
|
Verified
7.2
146
|
Verified
7.9
254
7.3
139
|
Verified
Feature Not Available
6.1
96
|
Verified
Platform
8.4
330
|
Verified
7.6
223
|
Verified
7.9
295
|
Verified
7.5
204
|
Verified
7.7
282
|
Verified
7.7
195
|
Verified
8.2
292
|
Verified
8.0
189
|
Verified
8.0
309
|
Verified
7.8
207
|
Verified
8.3
316
|
Verified
7.6
216
|
Verified
8.6
301
|
Verified
8.1
205
|
Verified
8.7
269
|
Verified
8.6
174
|
Verified
8.5
319
|
Verified
8.3
226
|
Verified
8.6
302
|
Verified
8.7
220
|
Verified
Generative AI
Feature Not Available
6.3
8
Feature Not Available
6.3
8
Agentic AI - Customer Success
5.5
16
Not enough data
5.9
16
Not enough data
6.9
16
Not enough data
5.4
15
Not enough data
5.6
16
Not enough data
Billing and Payments
Not enough data
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Revenue Recognition
Not enough data
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Revenue Optimization
Not enough data
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Data Sourcing
8.2
88
Not enough data
8.3
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
7.9
54
8.0
15
Feature Not Available
7.8
17
7.9
72
8.3
20
Intelligence
7.7
63
8.1
18
Feature Not Available
7.4
17
7.0
59
7.9
17
Mapping
Feature Not Available
7.3
14
Feature Not Available
8.1
24
Agentic AI - Customer Revenue Optimization
7.1
8
Not enough data
7.3
8
Not enough data
7.1
8
Not enough data
7.5
8
Not enough data
7.1
8
Not enough data
7.7
8
Not enough data
Platform Basics
7.9
56
Not enough data
Feature Not Available
Not enough data
7.9
50
Not enough data
Feature Not Available
Not enough data
7.4
48
Not enough data
Agentic AI - Customer Journey Mapping
6.9
6
Not enough data
Platform Basics
7.4
60
Not enough data
7.8
65
Not enough data
Platform Data
7.6
63
Not enough data
7.5
63
Not enough data
8.5
69
Not enough data
7.7
61
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
7.8
64
Not enough data
7.8
61
Not enough data
Agentic AI - Customer Journey Analytics
6.7
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
7.1
7
Not enough data
Onboarding Setup
Not enough data
8.2
53
Not enough data
8.3
51
Not enough data
8.4
56
Project Tracking
Not enough data
8.0
51
Not enough data
8.2
45
Not enough data
8.3
44
Not enough data
8.0
58
Not enough data
8.2
48
Customer Engagement
Not enough data
7.8
43
Not enough data
8.1
54
Not enough data
7.0
32
Not enough data
8.0
49
Not enough data
7.6
41
Categories
Categories
Shared Categories
Catalyst and ClientSuccess are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Catalyst is categorized as Customer Data Platform (CDP), Customer Journey Mapping, and Customer Journey Analytics
ClientSuccess is categorized as Client Onboarding and Subscription Revenue Management
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.4%
Information Technology and Services
17.3%
Marketing and Advertising
10.2%
Financial Services
4.9%
Computer & Network Security
3.7%
Other
23.6%
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Discussions
Catalyst has no discussions with answers
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
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