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Compare SolarWinds IT Incident Response (Squadcast) and Xurrent IMR 
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At a Glance
Market Segments
Mid-Market (49.7% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$9.00 Per Month
Custom
SolarWinds IT Incident Response (Squadcast)
Star Rating
(309)4.4 out of 5
Market Segments
Mid-Market (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 Per Month
Browse all 3 pricing plansXurrent IMR
Star Rating
(141)4.6 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Custom
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Squadcast excels in its Incident Reports feature, scoring 9.4, which allows for detailed tracking and analysis of incidents, while Zenduty also performs well but slightly lower at 9.0. Reviewers mention that this makes Squadcast a preferred choice for teams needing comprehensive incident documentation.
- Reviewers mention that Zenduty shines in Timely Alerts, achieving a score of 9.3 compared to Squadcast's 9.1. Users on G2 appreciate Zenduty's ability to deliver alerts promptly, which is crucial for incident response times.
- Users say that both products have similar scores in Ease of Setup (8.9), but Squadcast users report a more intuitive onboarding process, making it easier for new teams to get started quickly.
- G2 users highlight that Squadcast's Change Management feature, with a score of 8.5, is less robust compared to Zenduty's offerings, which lack a specific score but are noted for their flexibility in managing changes effectively.
- Reviewers mention that Zenduty's AI Text Summarization feature, scoring 8.0, is particularly useful for quickly digesting incident reports, while Squadcast's score of 7.3 indicates room for improvement in this area.
- Users report that both platforms perform well in Automation, with Squadcast scoring 9.1 and Zenduty slightly lower at 8.9. However, reviewers mention that Squadcast's automation capabilities are more user-friendly, allowing for easier setup of automated workflows.
Pricing
Entry-Level Pricing
SolarWinds IT Incident Response (Squadcast)
Pro
$9.00
Per Month
Modern On-Call and Incident Response Management
- Role Based Access Control
- Custom Integrations via API
- Knowledge Base
Xurrent IMR
Enterprise
Custom
Single Sign-on, custom Incident priorities, SLA alerts, enterprise integrations, premium support
Free Trial
SolarWinds IT Incident Response (Squadcast)
Free Trial is available
Xurrent IMR
Free Trial is available
Ratings
Meets Requirements
8.7
263
8.9
135
Ease of Use
8.6
267
8.8
138
Ease of Setup
8.9
135
8.9
120
Ease of Admin
8.9
132
9.1
69
Quality of Support
8.8
236
9.0
123
Has the product been a good partner in doing business?
9.1
125
9.3
65
Product Direction (% positive)
9.0
250
9.5
132
Features by Category
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
48
|
Verified
Not enough data
Service Desk
Feature Not Available
Not enough data
9.5
55
|
Verified
Not enough data
9.1
49
|
Verified
Not enough data
Management
9.1
39
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
8.8
34
Not enough data
Functionality
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
42
|
Verified
Not enough data
9.1
34
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.8
177
|
Verified
9.0
127
9.1
186
|
Verified
9.3
127
8.5
175
|
Verified
8.8
122
Not enough data
7.2
27
Management Tools
8.5
176
|
Verified
8.6
122
8.5
173
|
Verified
8.7
119
8.3
163
|
Verified
8.6
121
Generative AI
7.4
71
7.6
74
7.3
71
7.7
74
Agentic AI - Incident Management
Not enough data
6.9
23
Not enough data
7.2
23
Not enough data
7.5
22
Not enough data
7.0
22
Not enough data
6.8
23
Not enough data
7.0
23
Not enough data
7.4
24
Generative AI
7.8
58
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SolarWinds IT Incident Response (Squadcast) and Xurrent IMR are categorized as Incident Management
Unique Categories
SolarWinds IT Incident Response (Squadcast) is categorized as IT Service Management (ITSM) Tools and IT Alerting
Xurrent IMR has no unique categories
Reviews
Reviewers' Company Size
SolarWinds IT Incident Response (Squadcast)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xurrent IMR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.1%
Computer Software
20.9%
Financial Services
8.5%
Logistics and Supply Chain
5.9%
Computer & Network Security
5.2%
Other
31.4%
Computer Software
27.9%
Information Technology and Services
20.0%
Financial Services
15.7%
Hospital & Health Care
6.4%
Retail
2.9%
Other
27.1%
Alternatives
Discussions
What is SquadCast?
2 Comments
VA
What is the roadmap of products? Can you share them with users?Read more
How much does SquadCast cost?
1 Comment
Official Response from SolarWinds IT Incident Response (Squadcast)
Squadcast is competitively priced as compared to competitors. Our platform is an "Integrated Reliability Management Platform" with capabilities including...Read more
Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?
1 Comment
RB
<p>Welcome any feedback, positive or negative!</p>Read more
What is Zenduty used for?
1 Comment
Official Response from Xurrent IMR
Zenduty simplifies end-to-end incident management for engineering and DevOps teams by enhancing monitoring and minimizing incident response time. The...Read more
Xurrent IMR has no more discussions with answers
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