1. [Home](https://www.g2.com/) 2. ... 3. [Incident Management Software](https://www.g2.com/categories/incident-management) 4. [Xurrent IMR Discussions](https://www.g2.com/products/xurrent-imr/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c9b38c4a69c3a2f73d1f874b32c70380/xurrent-imr.png "Product Avatar Image") ![Reward for good Xurrent IMR reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/28154/medal.svg "Reward for good Xurrent IMR reviews") ](/products/xurrent-imr/reviews) [ Xurrent IMR ](/products/xurrent-imr/reviews) (202)4.5/5 Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline. Show More * * * ### 45 Discussions ### 44 Participants ### 71.0 Nps Score Already have Xurrent IMR? ### All Xurrent IMR Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is StatusCast used for? ](/discussions/what-is-statuscast-used-for) What is StatusCast used for? [ Website Monitoring Software ](https://www.g2.com/tags/website-monitoring-software)[ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Xurrent+IMR+questions+and+get+answers+from+expert+users+in+our+Xurrent+IMR+Discussions+section.&title=Xurrent+IMR+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fxurrent-imr%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Xurrent+IMR+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fxurrent-imr%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fxurrent-imr%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Xurrent+IMR+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fxurrent-imr%2Fdiscuss%0aAsk+Xurrent+IMR+questions+and+get+answers+from+expert+users+in+our+Xurrent+IMR+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Xurrent+IMR+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fxurrent-imr%2Fdiscuss%0aAsk+Xurrent+IMR+questions+and+get+answers+from+expert+users+in+our+Xurrent+IMR+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Zenduty used for? ](/discussions/what-is-zenduty-used-for) What is Zenduty used for? [ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Xurrent+IMR+questions+and+get+answers+from+expert+users+in+our+Xurrent+IMR+Discussions+section.&title=Xurrent+IMR+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fxurrent-imr%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Xurrent+IMR+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fxurrent-imr%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fxurrent-imr%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Xurrent+IMR+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fxurrent-imr%2Fdiscuss%0aAsk+Xurrent+IMR+questions+and+get+answers+from+expert+users+in+our+Xurrent+IMR+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Xurrent+IMR+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fxurrent-imr%2Fdiscuss%0aAsk+Xurrent+IMR+questions+and+get+answers+from+expert+users+in+our+Xurrent+IMR+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/xurrent-imr/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c9b38c4a69c3a2f73d1f874b32c70380/xurrent-imr.png "Product Avatar Image") ### Have you used Xurrent IMR before? Answer a few questions to help the Xurrent IMR community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fxurrent-imr%2Fdiscuss%3Fsmall_ask%3Dxurrent-imr) No