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Compare ServiceBox and ServiceMax 
Featured Products
At a Glance
Market Segments
Small-Business (100.0% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
Starting at $35.00 Per Month
Contact Us 1 User
ServiceBox
Star Rating
(14)4.9 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $35.00 Per Month
Learn more about ServiceBoxServiceMax
Star Rating
(143)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceBox excels in user satisfaction, boasting a higher star rating compared to ServiceMax. Users appreciate its intuitive interface, with one reviewer noting that it has "saved us countless hours in data input" and seamlessly integrates with accounting programs, making it invaluable for daily operations.
- According to verified reviews, ServiceMax, while built on the reliable Salesforce platform, has faced some performance issues and downtime. Users have mentioned these challenges, which can impact the overall experience, especially when real-time visibility is crucial for field service operations.
- Users say that ServiceBox offers a remarkably easy setup process, with many highlighting the intuitive onboarding wizard. This ease of implementation allows teams to quickly adapt and start using the software effectively, contrasting with ServiceMax, where some users have reported a more complex setup experience.
- Reviewers mention that ServiceBox provides exceptional support, with a quality rating that stands out. One user emphasized the importance of this support, stating that it has been a "good partner in doing business," which is a significant advantage for small businesses that may require more hands-on assistance.
- According to recent feedback, ServiceMax shines in its automation capabilities, particularly with AI-driven scheduling that helps streamline operations. Users appreciate how it assigns the right technician to the right job, enhancing efficiency, although some have noted that this feature can be hindered by occasional performance issues.
- G2 reviewers highlight that ServiceBox's focus on small businesses allows it to cater specifically to their needs, with features like seamless tracking of work done on equipment. This tailored approach is a strong point for users who require a straightforward solution, while ServiceMax's mid-market focus may not align as well with smaller operations.
Pricing
Entry-Level Pricing
ServiceBox
Per User
Starting at $35.00
Per Month
- Pricing That Fits Your Business
- World Class Support
- Unlimited Customers
ServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
Free Trial
ServiceBox
No trial information availableServiceMax
No trial information availableRatings
Meets Requirements
9.2
10
8.5
126
Ease of Use
9.3
10
8.4
126
Ease of Setup
9.3
7
8.1
71
Ease of Admin
9.3
7
8.1
54
Quality of Support
9.7
10
8.1
122
Has the product been a good partner in doing business?
9.5
7
8.4
53
Product Direction (% positive)
10.0
10
8.5
120
Features by Category
Generative AI
Not enough data
6.6
47
Not enough data
Feature Not Available
Before the Job
9.7
6
8.3
68
9.2
6
8.4
68
9.8
9
8.5
65
Not enough data
8.1
68
On the Job
Not enough data
8.0
59
9.3
5
7.8
65
Not enough data
7.3
58
Not enough data
7.4
58
7.8
6
7.8
55
After the Job
9.2
8
8.2
66
9.5
7
8.2
68
9.8
7
7.7
63
Not enough data
7.6
57
Agentic AI - Field Service Management
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Categories
Categories
Shared Categories
ServiceBox and ServiceMax are categorized as Field Service Management
Reviews
Reviewers' Company Size
ServiceBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
57.1%
Facilities Services
28.6%
Glass, Ceramics & Concrete
7.1%
Consumer Services
7.1%
‐
Other
0.0%
Information Technology and Services
20.9%
Medical Devices
8.6%
Oil & Energy
6.5%
Telecommunications
5.8%
Computer Software
5.8%
Other
52.5%
Alternatives
Discussions
FAQ: Is ServiceBox expensive?
2 Comments
CK
I HAVE COMPARED PRICING BETWEEN A FEW DIFFERENT COMPANY'S AND SERVICEBOX WAS BY FAR THE CHEAPEST, USUALLY BY TENS OF THOUSANDS OF DOLLARS.Read more
FAQ: What if my company needs a special functionality that most companies don’t need, can ServiceBox be customized?
2 Comments
CK
I HAVE HAD FEW EXTRA THINGS CUSTOMIZED FOR ME AND I HAVE A LIST OF OTHER THINGS THAT I WANT CUSTOMIZED.Read more
How can I transfer the information on equipment from one customer to another owner/ jobsite without manually transferring it. I need a duplicate equipment option or something similar.
1 Comment
JC
Comment deleted by user.Read more
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
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