# SAP Sales Cloud vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that monday CRM excels in user experience, with a higher satisfaction rating compared to SAP Sales Cloud. Users appreciate the intuitive interface and customizable pipeline management, which allows them to track leads and opportunities effectively.
- **According to verified reviews** , SAP Sales Cloud is praised for its robust mobile access, enabling users to manage customer interactions and sales activities on the go. This feature is particularly beneficial for those who need flexibility in their work environment.
- **Users say** that monday CRM's visual progress indicators and easy chart generation make it a favorite for small to mid-sized operations. Reviewers highlight how everything is consolidated on one page, enhancing their ability to monitor deal stages at a glance.
- **Reviewers mention** that while SAP Sales Cloud offers strong pipeline management and visibility, some users find it challenging to configure according to their specific workflows. This can lead to a steeper learning curve compared to the more straightforward setup of monday CRM.
- **G2 reviewers highlight** that both products provide solid support, but monday CRM edges out slightly with a higher quality of support rating. Users appreciate the responsiveness and helpfulness of the support team, which is crucial for day-to-day operations.
- **According to recent feedback** , SAP Sales Cloud's dashboard and sales order submission features stand out, providing clear visibility of the sales pipeline. However, monday CRM's ease of use and integration capabilities make it a more appealing choice for users looking for a seamless experience.



| | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 998 | 1,165 | 
| **Largest Market Segment** | Enterprise (44.0% of reviews) | Small-Business (78.8% of reviews) | 
| **Entry Level Price** | No pricing available | $12.00 Per Month | 

---
## Top Pros & Cons

### SAP Sales Cloud

Pros:
- Ease of Use (92 reviews)
- Integrations (62 reviews)

Cons:
- Learning Curve (75 reviews)
- Limited Customization (47 reviews)

### monday CRM

Pros:
- Ease of Use (205 reviews)
- Integrations (117 reviews)

Cons:
- Learning Curve (82 reviews)
- Missing Features (82 reviews)

---
## Ratings Comparison
| Rating | SAP Sales Cloud | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.5 (710 reviews) | 8.6 (826 reviews) | 
  | **Ease of Use** | 7.9 (723 reviews) | 8.9 (888 reviews) | 
  | **Ease of Setup** | 8.1 (406 reviews) | 8.5 (677 reviews) | 
  | **Ease of Admin** | 8.0 (262 reviews) | 8.9 (469 reviews) | 
  | **Quality of Support** | 8.3 (679 reviews) | 8.4 (734 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (262 reviews) | 8.9 (462 reviews) | 
  | **Product Direction (% positive)** | 8.5 (682 reviews) | 9.3 (799 reviews) | 

---
## Pricing

### SAP Sales Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | 8.1/10 | 621 |
| **monday CRM** | 7.9/10 | 724 |

#### Sales Force Automation

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 8.3 (479 reviews) ✓ Verified | 8.6 (560 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.2 (314 reviews) | 7.8 (472 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.3 (443 reviews) ✓ Verified | 8.6 (566 reviews) | 
| **Task / Activity Management** | 8.3 (457 reviews) ✓ Verified | 8.8 (590 reviews) | 
| **Territory & Quota Management** | 8.1 (406 reviews) ✓ Verified | 7.6 (443 reviews) | 
| **Desktop Integration** | 8.1 (430 reviews) ✓ Verified | 8.3 (498 reviews) | 
| **Product & Price List Management** | 8.1 (429 reviews) ✓ Verified | 7.7 (448 reviews) | 
| **Quote & Order Management** | 8.2 (434 reviews) ✓ Verified | 7.5 (451 reviews) | 
| **Customer Contract Management** | 8.2 (448 reviews) ✓ Verified | 7.9 (478 reviews) | 

#### Marketing Automation

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Email Marketing** | 7.9 (381 reviews) ✓ Verified | 7.5 (464 reviews) | 
| **Campaign Management** | 8.2 (305 reviews) | 7.7 (464 reviews) | 
| **Lead Management** | 8.4 (408 reviews) ✓ Verified | 8.6 (544 reviews) | 
| **Marketing ROI Analytics** | 8.1 (348 reviews) ✓ Verified | 7.5 (438 reviews) | 

#### Customer Support

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Case Management** | 8.4 (412 reviews) ✓ Verified | 8.2 (472 reviews) | 
| **Customer Support Portal** | 8.2 (422 reviews) ✓ Verified | 7.8 (410 reviews) | 
| **Knowledge Base** | 8.2 (419 reviews) ✓ Verified | 8.2 (434 reviews) | 
| **Call Center Features** | 8.0 (381 reviews) ✓ Verified | 7.0 (393 reviews) | 
| **Support Analytics** | 8.2 (410 reviews) ✓ Verified | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Reporting** | 8.2 (466 reviews) ✓ Verified | 8.2 (518 reviews) | 
| **Dashboards** | 8.2 (464 reviews) ✓ Verified | 8.7 (570 reviews) | 
| **Forecasting** | 8.2 (421 reviews) ✓ Verified | 8.0 (467 reviews) | 

#### Mobile & Social

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 8.1 (270 reviews) | 7.9 (389 reviews) | 
| **Social Network Integration** | 8.0 (217 reviews) | 7.3 (345 reviews) | 
| **Mobile User Support** | 7.8 (341 reviews) ✓ Verified | 7.7 (471 reviews) | 

#### Platform

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Customization** | 8.0 (293 reviews) ✓ Verified | 8.7 (532 reviews) | 
| **Workflow Capability** | 8.3 (290 reviews) ✓ Verified | 8.7 (524 reviews) | 
| **User, Role, and Access Management** | 8.5 (293 reviews) ✓ Verified | 8.6 (518 reviews) | 
| **Internationalization** | 8.3 (260 reviews) ✓ Verified | 8.1 (439 reviews) | 
| **Sandbox / Test Environments** | 8.2 (269 reviews) ✓ Verified | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 8.4 (276 reviews) ✓ Verified | 8.0 (474 reviews) | 
| **Performance and Reliability** | 8.3 (299 reviews) ✓ Verified | 8.5 (510 reviews) | 
| **Output Document Generation** | 8.3 (281 reviews) ✓ Verified | 7.8 (437 reviews) | 

#### Integration

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (288 reviews) ✓ Verified | 8.2 (469 reviews) | 
| **Integration APIs** | 8.2 (272 reviews) ✓ Verified | 7.9 (419 reviews) | 
| **Breadth of Partner Applications** | 8.1 (251 reviews) ✓ Verified | 8.0 (414 reviews) | 

#### Generative AI

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **AI Text Generation** | 7.5 (138 reviews) | 7.1 (315 reviews) | 

#### Agentic AI - CRM

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (42 reviews) | 7.3 (62 reviews) | 
| **Multi-step Planning** | 7.3 (41 reviews) | 7.5 (62 reviews) | 
| **Cross-system Integration** | 7.7 (44 reviews) | 7.5 (59 reviews) | 
| **Adaptive Learning** | 7.4 (43 reviews) | 7.3 (61 reviews) | 
| **Natural Language Interaction** | 7.6 (41 reviews) | 7.2 (61 reviews) | 
| **Proactive Assistance** | 7.7 (43 reviews) | 7.3 (60 reviews) | 
| **Decision Making** | 7.8 (42 reviews) | 7.1 (61 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | N/A | N/A |
| **monday CRM** | 7.8/10 | 293 |

#### Agentic AI - Sales Performance Management

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (29 reviews) | 

#### Incentives

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.3 (216 reviews) | 
| **Triggers** | Not enough data | 7.7 (232 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (210 reviews) | 
| **Leaderboards** | Not enough data | 7.8 (222 reviews) | 

#### Personalization

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.2 (259 reviews) | 
| **Custom Reports** | Not enough data | 8.2 (246 reviews) | 
| **Dashboards** | Not enough data | 8.8 (275 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (247 reviews) | 

#### Administrative

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.1 (254 reviews) | 
| **Employee Structure** | Not enough data | 8.2 (247 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | N/A | N/A |
| **monday CRM** | 7.6/10 | 205 |

#### Agentic AI - Email Tracking

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (24 reviews) | 
| **Decision Making** | Not enough data | 7.3 (24 reviews) | 

#### Analytics

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (167 reviews) | 
| **Link Activity** | Not enough data | 7.9 (143 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.1 (187 reviews) | 
| **Email Scheduling** | Not enough data | 8.2 (94 reviews) | 
| **Notifications** | Not enough data | 8.5 (191 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (88 reviews) | 
| **Templates** | Not enough data | 8.2 (185 reviews) | 

#### Generative AI

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (132 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **SAP Sales Cloud** | 8.5/10 | 147 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (11 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 

#### Data Sourcing

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Data Sourcing** | 8.6 (133 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.8 (131 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (128 reviews) | Not enough data | 
| **Interactive Dashboards** | 9.0 (131 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (131 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Lead Scoring** | 8.8 (128 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.9 (129 reviews) | Not enough data | 
| **Risk Analysis** | 8.7 (134 reviews) | Not enough data | 
| **Live Forecasting** | 8.9 (136 reviews) | Not enough data | 

#### Sales Management

| Feature | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.6 (134 reviews) | Not enough data | 
| **Sales Gamification** | 8.3 (131 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.8 (134 reviews) | Not enough data | 
| **Activity Tracking** | 9.0 (134 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to monday CRM (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | SAP Sales Cloud | monday CRM | 
|---|---|---|
| **Small-Business** | 20.0% | 78.8% | 
| **Mid-Market** | 36.0% | 18.3% | 
| **Enterprise** | 44.0% | 2.9% | 

### By Industry

#### SAP Sales Cloud

- **Information Technology and Services:** 13.9%
- **Computer Software:** 4.9%
- **Accounting:** 4.6%
- **Financial Services:** 3.7%
- **Automotive:** 3.3%
- **Consumer Goods:** 3.0%
- **Telecommunications:** 2.8%
- **Retail:** 2.6%
- **Oil & Energy:** 2.3%
- **Consulting:** 2.3%
- **Other:** 56.6%

#### monday CRM

- **Marketing and Advertising:** 12.4%
- **Information Technology and Services:** 7.8%
- **Construction:** 4.5%
- **Computer Software:** 4.5%
- **Real Estate:** 3.6%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Management Consulting:** 2.8%
- **Consulting:** 2.6%
- **Hospital & Health Care:** 2.3%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to SAP Sales Cloud

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (478 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (816 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14690 reviews)

---
## Top Discussions

### SAP Sales Cloud

- Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments
  > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment
  > **Top comment:** "Still learning from these SAP Ocean "
- Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment
  > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. "
- Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a  comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sap-sap-sales-cloud-vs-monday-crm)