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Compare Salesforce Field Service and ServiceWorks 
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At a Glance
Market Segments
Mid-Market (42.5% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
$49.00
Salesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansServiceWorks
Star Rating
(22)3.5 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Salesforce Field Service excels in its Calendar feature, scoring 8.5, which allows for efficient scheduling and management of field service appointments, while ServiceWorks, with a score of 7.5, is noted to have a less intuitive calendar interface.
- Users report that the Employee Communication tools in Salesforce Field Service, rated at 8.5, facilitate seamless interaction among team members, whereas ServiceWorks, scoring only 6.2, struggles with real-time communication capabilities.
- Reviewers mention that Salesforce Field Service's Reports feature, with a score of 8.6, provides comprehensive analytics and insights, making it easier to track performance, while ServiceWorks, at 5.8, is criticized for its limited reporting functionalities.
- G2 users highlight that Salesforce Field Service's CRM Integrations score of 8.8 allows for better data synchronization and customer relationship management, in contrast to ServiceWorks, which only scores 6.0 and lacks robust integration options.
- Users on G2 indicate that the Behavior Monitoring feature in Salesforce Field Service, rated at 8.2, offers valuable insights into employee performance, while ServiceWorks, with a low score of 5.3, is seen as lacking in this area, making it harder to assess field staff efficiency.
- Reviewers mention that the Invoicing capabilities in ServiceWorks, scoring 7.1, are user-friendly and straightforward, but Salesforce Field Service, with a score of 8.2, provides more advanced invoicing options that cater to complex billing scenarios.
Pricing
Entry-Level Pricing
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
ServiceWorks
Starter
$49.00
Simple and fast comprehensive tool for Small Business. This package is for up to 2 users.
- Unlimited Users
- Scheduling, Job & Estimation
- Time sheet management
Free Trial
Salesforce Field Service
No trial information availableServiceWorks
Free Trial is available
Ratings
Meets Requirements
8.6
347
7.0
18
Ease of Use
8.4
737
6.9
18
Ease of Setup
7.8
604
6.5
12
Ease of Admin
8.3
170
7.4
12
Quality of Support
8.6
337
8.8
17
Has the product been a good partner in doing business?
8.7
163
8.0
11
Product Direction (% positive)
9.0
340
8.8
19
Features by Category
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
7.5
16
8.6
270
7.6
15
8.6
276
7.0
15
8.4
268
7.4
16
On the Job
Feature Not Available
6.7
15
8.5
273
6.2
14
Feature Not Available
5.3
12
8.5
274
6.0
13
8.4
226
5.6
12
After the Job
8.6
277
5.8
14
8.6
272
6.0
12
8.2
226
7.1
15
8.7
225
6.0
8
Agentic AI - Field Service Management
7.8
58
Not enough data
7.9
59
Not enough data
8.2
58
Not enough data
Categories
Categories
Shared Categories
Salesforce Field Service and ServiceWorks are categorized as Field Service Management
Unique Categories
Salesforce Field Service has no unique categories
ServiceWorks has no unique categories
Reviews
Reviewers' Company Size
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceWorks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Consumer Services
59.1%
Retail
13.6%
Hospitality
9.1%
Telecommunications
4.5%
Facilities Services
4.5%
Other
9.1%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
How does the billing cycle work?
2 Comments
Official Response from ServiceWorks
When you subscribe to any of our monthly plans, you will be billed monthly and your plan renews first of each month.This is considered your monthly billing...Read more
Can I cancel my plan?
2 Comments
Official Response from ServiceWorks
Monthly subscriptions are billed month to month. No contract. No obligation. You can cancel your monthly subscription at any time. Annual purchases come with...Read more
When will we start hearing the truth about when things will be fixed?
2 Comments
Official Response from ServiceWorks
Jeremy
It seems you haven't used the Product recently. There has been lots of changes made and a new upgraded version is available since last year. If you...Read more
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