Compare Agentforce Field Service (formerly Salesforce Field Service) and ServiceWorks 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
$49.00
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansServiceWorks
Star Rating
(22)3.5 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service stands out for its ease of use, with users praising its intuitive interface that allows for quick changes and management of databases. In contrast, ServiceWorks users mention some challenges with usability, noting that while it has useful features, it may not be as user-friendly.
- According to verified reviews, Salesforce Field Service excels in smart scheduling and real-time visibility, which are crucial for efficient field operations. Users appreciate the seamless integration with the Salesforce platform, making planning and dispatching much easier. ServiceWorks, while offering a solid scheduling calendar, does not match the same level of sophistication in these areas.
- Users say that Salesforce Field Service provides a robust mobile app for technicians, enhancing their ability to access information on-the-go. This feature is highlighted as a significant advantage over ServiceWorks, where users have noted that while dispatches are sent directly to techs, the overall mobile experience may not be as comprehensive.
- Reviewers mention that Salesforce Field Service has a higher overall satisfaction score, reflecting its strong market presence and user trust. In contrast, ServiceWorks has received fewer reviews, which may indicate a less established user base and potentially less reliable feedback on its performance.
- According to recent user feedback, Salesforce Field Service is recognized for its quality of support, with users rating it highly for responsiveness and helpfulness. While ServiceWorks also receives positive remarks for customer service, particularly highlighting individual support experiences, it does not have the same level of consistent praise across the board.
- G2 reviewers report that Salesforce Field Service's pricing reflects its extensive features and capabilities, making it a worthwhile investment for mid-market businesses. On the other hand, ServiceWorks offers a lower entry price, which appeals to small businesses, but users may find that the trade-off is a lack of advanced functionalities that could enhance their operations.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
ServiceWorks
Starter
$49.00
Simple and fast comprehensive tool for Small Business. This package is for up to 2 users.
- Unlimited Users
- Scheduling, Job & Estimation
- Time sheet management
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableServiceWorks
Free Trial is available
Ratings
Meets Requirements
8.6
349
7.0
18
Ease of Use
8.4
739
6.9
18
Ease of Setup
7.8
606
6.5
12
Ease of Admin
8.3
170
7.4
12
Quality of Support
8.6
339
8.8
17
Has the product been a good partner in doing business?
8.7
163
8.0
11
Product Direction (% positive)
9.0
342
8.8
19
Features by Category
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
7.5
16
8.6
270
7.6
15
8.6
276
7.0
15
8.4
268
7.4
16
On the Job
Feature Not Available
6.7
15
8.5
273
6.2
14
Feature Not Available
5.3
12
8.5
274
6.0
13
8.4
226
5.6
12
After the Job
8.6
278
5.8
14
8.6
272
6.0
12
8.2
226
7.1
15
8.7
227
6.0
8
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and ServiceWorks are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
ServiceWorks has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceWorks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Consumer Services
59.1%
Retail
13.6%
Hospitality
9.1%
Telecommunications
4.5%
Facilities Services
4.5%
Other
9.1%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
When will we start hearing the truth about when things will be fixed?
2 Comments
Official Response from ServiceWorks
Jeremy
It seems you haven't used the Product recently. There has been lots of changes made and a new upgraded version is available since last year. If you...Read more
How does the billing cycle work?
2 Comments
Official Response from ServiceWorks
When you subscribe to any of our monthly plans, you will be billed monthly and your plan renews first of each month.This is considered your monthly billing...Read more
Can I cancel my plan?
2 Comments
Official Response from ServiceWorks
Monthly subscriptions are billed month to month. No contract. No obligation. You can cancel your monthly subscription at any time. Annual purchases come with...Read more
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