Introducing G2.ai, the future of software buying.Try now
Compare Pylon and User.com 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ElevenLabs
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
IPinfo
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Zoho CRM
Visit Website
At a Glance
Market Segments
Small-Business (86.4% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
$59.00 1 Seats Per Month
No pricing available
Pylon
Star Rating
(60)4.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansUser.com
Star Rating
(48)4.3 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about User.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that User.com excels in Ticket Creation User Experience with a score of 9.8, indicating a seamless process for users when creating tickets. In contrast, Pylon, while still strong, does not match this level of user satisfaction.
- Reviewers mention that Pylon shines in Customer Support Portal features, scoring 9.6, which provides a robust self-service option for users. User.com, while effective, does not reach the same level of user satisfaction in this area.
- G2 users highlight that User.com has a strong Lead Management system with a score of 9.4, particularly praising its Online Behavior Tracking feature. Pylon, however, offers a more comprehensive Data Quality Management system, scoring 9.7, which users find crucial for maintaining lead integrity.
- Users on G2 report that Pylon's In-App Messaging feature is highly effective, scoring 9.8, which enhances real-time communication. User.com, while also offering this feature, scores slightly lower at 9.7, indicating room for improvement.
- Reviewers mention that User.com provides excellent Email Marketing capabilities, particularly in Building and Personalizing Emails with a score of 9.0. Pylon, however, has a more advanced Campaign Management system, scoring 8.3, which some users feel lacks the depth of customization found in User.com.
- Users say that Pylon's Integration APIs are robust, scoring 7.8, which allows for better connectivity with other applications. In comparison, User.com scores higher at 9.5, indicating a more flexible integration experience that users appreciate.
Pricing
Entry-Level Pricing
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
User.com
No pricing availableFree Trial
Pylon
Free Trial is available
User.com
Free Trial is available
Ratings
Meets Requirements
9.4
45
8.2
40
Ease of Use
9.6
48
8.5
40
Ease of Setup
8.9
34
8.5
19
Ease of Admin
9.4
12
9.2
17
Quality of Support
9.6
44
8.7
38
Has the product been a good partner in doing business?
9.5
13
8.3
17
Product Direction (% positive)
9.7
46
8.7
36
Features by Category
Sales Force Automation
Not enough data
6.9
8
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
Not enough data
Not enough data
8.6
6
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
7.2
6
|
Verified
Marketing Automation
Not enough data
8.6
7
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.7
5
|
Verified
Customer Support
Not enough data
7.5
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
7.6
7
|
Verified
Reporting & Analytics
Not enough data
7.1
8
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
7.4
7
|
Verified
Mobile & Social
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.2
6
|
Verified
Not enough data
Not enough data
Integration
Not enough data
8.6
6
|
Verified
Not enough data
7.8
6
|
Verified
Not enough data
7.2
6
|
Verified
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
Not enough data
9.0
10
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.3
8
|
Verified
Online Marketing
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
Lead Management
Not enough data
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.2
8
|
Verified
Campaign Management
Not enough data
8.1
8
|
Verified
Not enough data
7.1
7
Not enough data
7.9
8
|
Verified
Not enough data
6.7
6
Social
Not enough data
8.6
7
Not enough data
8.3
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.8
7
Reporting & Analytics
Not enough data
7.7
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.7
5
Platform
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
7.8
6
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
8.0
5
|
Verified
Ticket and Case Management
9.8
26
Not enough data
9.8
26
Not enough data
9.7
25
Not enough data
9.4
22
Not enough data
9.8
23
Not enough data
9.6
20
Not enough data
9.7
20
Not enough data
9.4
19
Not enough data
Generative AI
8.9
14
Not enough data
8.9
14
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.5
21
Not enough data
9.4
21
Not enough data
9.8
19
Not enough data
9.1
15
Not enough data
Feature Not Available
Not enough data
Platform
7.1
25
Not enough data
8.3
24
9.3
5
|
Verified
8.7
25
Not enough data
9.3
27
Not enough data
9.1
27
Not enough data
9.3
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
15
Not enough data
8.1
14
Not enough data
5.7
14
Not enough data
Design
8.5
13
Not enough data
7.3
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.8
13
Not enough data
Generative AI
6.4
12
Not enough data
6.5
12
Not enough data
Conversational Platform
8.5
12
Not enough data
7.9
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Support Automation
8.3
12
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
7.1
11
Not enough data
Generative AI
6.3
10
Not enough data
6.5
10
Not enough data
Generative AI
8.2
11
Not enough data
8.6
11
Not enough data
7.9
11
Not enough data
Communication
8.9
18
9.4
6
|
Verified
9.4
17
9.4
6
|
Verified
8.8
15
8.6
7
|
Verified
9.8
17
9.7
5
|
Verified
9.0
15
Not enough data
Internal Use
8.3
24
9.3
5
|
Verified
9.9
16
8.9
6
|
Verified
8.3
14
8.1
6
|
Verified
9.6
15
7.9
7
|
Verified
9.7
16
7.5
8
|
Verified
9.6
15
7.6
7
|
Verified
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pylon and User.com are categorized as Live Chat
Unique Categories
Reviews
Reviewers' Company Size
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
59.3%
Information Technology and Services
25.4%
Financial Services
5.1%
Logistics and Supply Chain
3.4%
Computer & Network Security
3.4%
Other
3.4%
Marketing and Advertising
20.8%
Information Technology and Services
12.5%
Computer Software
12.5%
Internet
8.3%
Hospitality
6.3%
Other
39.6%
Alternatives
Discussions
Pylon has no discussions with answers
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 Comment
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
