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Compare ServiceMax and Smart Service 
At a Glance
Market Segments
Mid-Market (40.0% of reviews)
Small-Business (84.6% of reviews)
Entry-Level Pricing
Contact Us 1 User
No pricing available
ServiceMax
Star Rating
(143)4.2 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 User
Learn more about ServiceMaxSmart Service
Star Rating
(13)4.3 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Smart ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smart Service excels in ease of use, with many users appreciating its intuitive interface for scheduling and billing. One user highlighted that it integrates well with QuickBooks, making financial management straightforward.
- Users say that ServiceMax offers robust automation features that streamline field service operations. Reviewers noted its AI-driven scheduling capabilities, which help assign the right technician to the right job efficiently, enhancing overall productivity.
- According to verified reviews, Smart Service is particularly favored by small businesses, with 84.6% of its reviews coming from this segment. Users appreciate its tailored solutions for managing both personal and professional scheduling needs, which they find essential for growth.
- Reviewers mention that while ServiceMax is built on the reliable Salesforce platform, some users have experienced performance issues and downtime. This has raised concerns about its reliability in critical operational moments, which could impact service delivery.
- Users highlight that Smart Service provides excellent customer support, with a quality rating of 8.6. Many users feel that the support team is responsive and helpful, which is crucial for businesses that rely on timely assistance.
- G2 reviewers note that ServiceMax, despite its strengths, has a slightly lower rating in user satisfaction compared to Smart Service. This is reflected in its overall G2 Score, which indicates that while it has a larger market presence, it may not meet user expectations as effectively as Smart Service does.
Pricing
Entry-Level Pricing
ServiceMax
ServiceMax FSM Enterprise Edition
Contact Us
1 User
- Contact us for more information.
Smart Service
No pricing availableFree Trial
ServiceMax
No trial information availableSmart Service
No trial information availableRatings
Meets Requirements
8.5
126
9.2
12
Ease of Use
8.4
126
8.5
12
Ease of Setup
8.1
71
6.9
7
Ease of Admin
8.1
54
8.1
6
Quality of Support
8.1
122
8.6
12
Has the product been a good partner in doing business?
8.4
53
8.6
6
Product Direction (% positive)
8.5
120
7.9
11
Features by Category
Generative AI
6.6
47
Not enough data
Feature Not Available
Not enough data
Before the Job
8.3
68
10.0
6
8.4
68
9.0
5
8.5
65
9.4
6
8.1
68
9.4
6
On the Job
8.0
59
8.0
5
7.8
65
8.6
6
7.3
58
Not enough data
7.4
58
8.1
6
7.8
55
Not enough data
After the Job
8.2
66
8.9
6
8.2
68
Not enough data
7.7
63
9.7
6
7.6
57
Not enough data
Agentic AI - Field Service Management
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Not enough data
Categories
Categories
Shared Categories
ServiceMax and Smart Service are categorized as Field Service Management
Unique Categories
ServiceMax has no unique categories
Smart Service has no unique categories
Reviews
Reviewers' Company Size
ServiceMax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smart Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.9%
Medical Devices
8.6%
Oil & Energy
6.5%
Telecommunications
5.8%
Computer Software
5.8%
Other
52.5%
Consumer Services
23.1%
Construction
15.4%
Retail
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
7.7%
Other
38.5%
Alternatives
Discussions
What is ServiceMax used for?
2 Comments
Official Response from ServiceMax
ServiceMax is a company that keeps the world running. The company offers three Field Service Management (FSM) solutions, including Core, Asset 360, and...Read more
What is field service management software?
1 Comment
Official Response from ServiceMax
Field Service Management (FSM) software eases the complexity and improves the efficiency of how field assets are serviced and maintained. Core capabilities...Read more
What is ServiceMax Salesforce?
1 Comment
Official Response from ServiceMax
ServiceMax is an Independent Software Vendor (ISV) Salesforce partner with solutions built on the Salesforce platform. ServiceMax has three Field Service...Read more
Smart Service has no discussions with answers
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