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# ServiceMax vs Smart Service Comparison - What are their main differences?

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ServiceMaxSmart Service[+ Add Product](#)

Reviews

**ServiceMax** [

4.2/5(143)

](https://www.g2.com/products/ptc-servicemax/reviews#reviews)

**Smart Service** [

4.3/5(13)

](https://www.g2.com/products/smart-service/reviews#reviews)

Pricing

**ServiceMax**
 **Contact Us** 1 User · ServiceMax FSM Enterprise Edition

**Smart Service**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**ServiceMax**
6 months

Based on 8 responses

**Smart Service**
2 monthsFaster

Based on 5 responses

Return on Investment

**ServiceMax**
16 months

Based on 5 responses

**Smart Service**
7 months9 months sooner

Based on 5 responses

Perceived Cost

**ServiceMax**
$$$$$

**Smart Service**
Not enough reviews yet

Average Discount

**ServiceMax**
13%

**Smart Service**
Not enough reviews yet

 ![ServiceMax](https://images.g2crowd.com/uploads/product/hd_favicon/3f97f22ebf3270a898fc130fc894502b/ptc-servicemax.svg "ServiceMax")

 ![Smart Service](https://images.g2crowd.com/uploads/product/hd_favicon/1487566006/smart-service.svg "Smart Service")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

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Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**ServiceMax**
[
Easy Communication (10)
](https://www.g2.com/products/ptc-servicemax/reviews?filters%5Bsentiment_snippet%5D=2221322&qs=pros-and-cons#reviews)[
Communication (9)
](https://www.g2.com/products/ptc-servicemax/reviews?filters%5Bsentiment_snippet%5D=2221314&qs=pros-and-cons#reviews)[
Connectivity Issues (5)
](https://www.g2.com/products/ptc-servicemax/reviews?filters%5Bsentiment_snippet%5D=1360035&qs=pros-and-cons#reviews)[
Expensive (5)
](https://www.g2.com/products/ptc-servicemax/reviews?filters%5Bsentiment_snippet%5D=1360555&qs=pros-and-cons#reviews)

**Smart Service**
[
Easy Integration (1)
](https://www.g2.com/products/smart-service/reviews?filters%5Bsentiment_snippet%5D=2215157&qs=pros-and-cons#reviews)[
Integrations (1)
](https://www.g2.com/products/smart-service/reviews?filters%5Bsentiment_snippet%5D=2215174&qs=pros-and-cons#reviews)[
Technical Issues (1)
](https://www.g2.com/products/smart-service/reviews?filters%5Bsentiment_snippet%5D=2215149&qs=pros-and-cons#reviews)

Integrations

**ServiceMax**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image")

Salesforce Platform

](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image")

Salesforce Service Cloud

](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[
View all
](https://www.g2.com/products/ptc-servicemax/integrations)

**Smart Service**
Not enough data

Screenshots

**ServiceMax**
 ![ServiceMax screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/109370/Mockup-iPhone-Repair-Work-Order-SMX.png)

**Smart Service**
 ![Smart Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/15045/uploads_2F4dd8c934-b98f-4084-988b-6276afaaf207_2FSmart_Service3.png)

Ratings

Meets Requirements

**ServiceMax**

8.5

8.5126

**Smart Service**

9.2

9.212

Ease of Use

**ServiceMax**

8.4

8.4126

**Smart Service**

8.5

8.512

Ease of Setup

**ServiceMax**

8.1

8.171

**Smart Service**

6.9

6.97

Ease of Admin

**ServiceMax**

8.1

8.155

**Smart Service**

8.1

8.16

Quality of Support

**ServiceMax**

8.1

8.1121

**Smart Service**

8.6

8.612

Has the product been a good partner in doing business?

**ServiceMax**

8.4

8.454

**Smart Service**

8.6

8.66

Product Direction (% positive)

**ServiceMax**

8.5

8.5120

**Smart Service**

7.9

7.911

Features

Field Service Management[Hide 118 FeaturesShow 118 Features](javascript:void(0);)

8.0

73

9.0

7

Generative AI

AI Text Summarization

6.5(won by default)

46

Not enough data

AI Image-to-Text

Feature Not Available

Not enough data

Generative AI

Not enough data

Not enough data

Before the Job

Calendar

8.4

69

10.0(won by 1.6)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Dispatch

8.4

68

9.0(won by 0.6)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Roles

8.5

64

9.4(won by 0.9)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Booking

8.1

68

9.4(won by 1.3)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

On the Job

Location

8.0(tied score)

59

8.0(tied score)

5

Employee Communication

7.7

65

8.6(won by 0.9)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Client Notifications

7.4

58

8.1(won by 0.7)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Behavior Monitoring

7.3(won by default)

57

Not enough data

Field Sales

7.8(won by default)

55

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Payment Collection in the Field

Not enough data

Not enough data

After the Job

Reports

8.2

66

8.9(won by 0.7)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Billing & Invoicing

7.7

63

9.7(won by 2.0)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Analytics

8.1(won by default)

67

Not enough data

CRM Integrations

7.6(won by default)

56

Not enough data

Accounting Integration

Not enough data

Not enough data

QuickBooks Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Agentic AI - Field Service Management

Autonomous Task Execution

8.3(won by default)

5

Not enough data

Natural Language Interaction

8.0(won by default)

5

Not enough data

Proactive Assistance

9.7(won by default)

5

Not enough data

Additional Functionality

Work Order Management

Not enough data

Not enough data

Checklists

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Parts Management

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Residential Properties

Not enough data

Not enough data

Vendor Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Purchase Order Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Dispatch Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Technician Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Preventive Maintenance

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Commercial Properties

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Facility Scheduling

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Inspection Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Predictive Maintenance

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Documentation Management

Not enough data

Not enough data

File Storage

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Personalization and Recommendation

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Quotes/Estimates

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Online Time Clock

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Productivity Analysis

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Price and Cost Calculations

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Equipment Tracking

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Time Tracking

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

Route Optimization

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Electronic Payments

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Inventory Control

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Driver ETA

Not enough data

Not enough data

Job Tracking

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Customer Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Work Order Creation

Not enough data

Not enough data

Equipment Maintenance

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Recurring Appointments

Not enough data

Not enough data

Contractor Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![ServiceMax](https://images.g2crowd.com/uploads/product/hd_favicon/3f97f22ebf3270a898fc130fc894502b/ptc-servicemax.svg "ServiceMax")](https://www.g2.com/products/ptc-servicemax/reviews)

ServiceMax

Small-Business(50 or fewer emp.)

24.4%

Mid-Market(51-1000 emp.)

40.7%

Enterprise(\> 1000 emp.)

34.8%

[![Smart Service](https://images.g2crowd.com/uploads/product/hd_favicon/1487566006/smart-service.svg "Smart Service")](https://www.g2.com/products/smart-service/reviews)

Smart Service

Small-Business(50 or fewer emp.)

84.6%

Mid-Market(51-1000 emp.)

15.4%

Enterprise(\> 1000 emp.)

0%

Small-Business

(50 or fewer emp.)

24.4%

84.6%

Mid-Market

(51-1000 emp.)

40.7%

15.4%

Enterprise

(\> 1000 emp.)

34.8%

0%

Reviewers' Industry

[![ServiceMax](https://images.g2crowd.com/uploads/product/hd_favicon/3f97f22ebf3270a898fc130fc894502b/ptc-servicemax.svg "ServiceMax")](https://www.g2.com/products/ptc-servicemax/reviews)
ServiceMax

Information Technology and Services

20.1%

Medical Devices

8.6%

Oil & Energy

6.5%

Telecommunications

5.8%

Computer Software

5.8%

Other

53.2%

[![Smart Service](https://images.g2crowd.com/uploads/product/hd_favicon/1487566006/smart-service.svg "Smart Service")](https://www.g2.com/products/smart-service/reviews)
Smart Service

Consumer Services

23.1%

Construction

15.4%

Retail

7.7%

Marketing and Advertising

7.7%

Information Technology and Services

7.7%

Other

38.5%

Alternatives

**ServiceMax Alternatives**

 ![Salesforce Field Service and Operations](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Salesforce Field Service and Operations")

[
Salesforce Field Service...
](/products/agentforce-field-service-formerly-salesforce-field-service/reviews)

 ![Dynamics 365 Field Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Dynamics 365 Field Service")

[
Microsoft Dynamics 365 Field Service
](/products/dynamics-365-field-service/reviews)

 ![Oracle Field Service Cloud](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Oracle Field Service Cloud")

[
Oracle Field Service Cloud
](/products/oracle-field-service-cloud/reviews)

 ![IFS Cloud ERP](https://images.g2crowd.com/uploads/product/hd_favicon/b77366046a60abe4f1ffc70d7fb6f492/ifs-cloud-erp.svg "IFS Cloud ERP")

[
IFS Cloud ERP
](/products/ifs-cloud-erp/reviews)

**Smart Service Alternatives**

 ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan")

[
ServiceTitan
](/products/servicetitan/reviews)

 ![Connecteam](https://images.g2crowd.com/uploads/product/hd_favicon/b4756bff91de7c0d3a6676272a368c98/connecteam.svg "Connecteam")

[
Connecteam
](/products/connecteam/reviews)

 ![FieldPulse](https://images.g2crowd.com/uploads/product/hd_favicon/2042d283ea3abd7febbaba3f4dbb300e/fieldpulse-fieldpulse.svg "FieldPulse")

[
FieldPulse
](/products/fieldpulse-fieldpulse/reviews)

 ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber")

[
Jobber
](/products/jobber/reviews)