Smart Service Reviews & Product Details

I've been using this for about 13 years. It has evolved over the years but it has not improved much. The biggest assest is that it does integrate well with quickbooks. It does make scheduling and billing simple. This is the best features. Review collected by and hosted on G2.com.

It is extremely buggy and crashes frequently. Review collected by and hosted on G2.com.

I like the solutionSmafrft Service offers for managing scheduling and calendar for personal and professional use. I also think such solutions are essential benefits for companies' growth. Also, a great way to synchronize digital services. Review collected by and hosted on G2.com.

I'm not too fond of the difficulty of accessing a few features. I would make the software with a different interface for better customer usage. Colors within the platform would suit better if they were would-be brighter. I think it's essential to use correct colors when creating a brand. Review collected by and hosted on G2.com.

When it works (make sure you pay your bill or...) The software is not the worst to use the schedule is nice, the ability to open customers and see when you were over is also not bad. Review collected by and hosted on G2.com.

Miss a payment, the next day, the software will crash (they of course) never heard of this no matter how many times I ran into this. The tech line is a joke. I called as it was not letting me load my call list. When I told the tech line , he said reinstall in yet again on the iPad I explained I have now done this every day. This is a new iPad, and I have changed from my Samsung tablet as that also was the problem. He got short with me and my helper I ended up having to leave a ccustomer's house to get internet (we were in the middle of nowhere) reinstalled for a 4th time that week. I paid for what they told me was a lifetime of tablet software they could not find it. When I emailed them the receipt, they promptly lost it, and I had to send it again. They were unsure of what that was about. They also explained you could skip a year on updates, to that they added they would knock the billing off for that upgrade, but that was a one-time thing; I have to pay every year regardless of anything. I feel that I should have recorded our interaction, so I had something to fall back on. I have since written a person that calls trying to get me to renew but never seem to be able to get a response. Review collected by and hosted on G2.com.

I use Smart Service on a daily basis to make sure that everyone dispatched on time, are in route and spending the adequate amount of hours on each job. The mobile feature called iFleet is great. It gives you real time location of where your employee is through an iPad that they use. They generate service tickets which are a great and professional way to show for our work to the customers, incase they weren’t on site. Review collected by and hosted on G2.com.

It is somewhat complicated interface and it takes some time to get used to. Not particularly user friendly, but customer service is beyond helpful and will always walk you through any issue Review collected by and hosted on G2.com.

Their customer service is so helpful. They go above and beyond to solve our issues. The software itself is so functional, ease of use is undeniable. Review collected by and hosted on G2.com.

We wish sending email reminders for upcoming appointments was a more intuitive feature. Review collected by and hosted on G2.com.

Most help part is easy to understand helps keep me informed as in reminder prompt and grouping all on schedule calendar meetings. Review collected by and hosted on G2.com.

Nothing much that I dislike about it. It did the job needed to be done. Review collected by and hosted on G2.com.

We love the prices! Compared to all of the other similar software. Price is key here! They are always updating, and making adding new features from recommendations that users suggest. Review collected by and hosted on G2.com.

We used to have a lot of issues, but I think it was more about learning the software than it was the actual software itself. After we got a good idea on how things flowed, it seems like the problems have decreased. Review collected by and hosted on G2.com.

Love that techs can see history of the customers, less phone calls to the office Review collected by and hosted on G2.com.

We haven't phone anything we dislike yet. Review collected by and hosted on G2.com.

I like the ability to look up information quickly about previous jobs my company has completed. Being able to sort items in many different ways is amazing. Review collected by and hosted on G2.com.

There are too many glitches and could use a better flow. To be able to change information without going to so many screens would be much more efficient. Review collected by and hosted on G2.com.

Value priced software with a growing list of features. Works well with job costing in QuickBooks if you manage multiple customer job sites and pieces of equipment for service work mainly. Review collected by and hosted on G2.com.

Reporting out of Smart Service is limited as well as custom fields. Often experience small issues during updates Review collected by and hosted on G2.com.