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At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Proactivanet
Star Rating
(65)4.8 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ProactivanetServiceNow IT Service Management
Star Rating
(1,203)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Proactivanet. Users appreciate its ability to streamline IT service delivery, with one reviewer noting the product's effectiveness in tracking services from start to finish.
- Users say that Proactivanet stands out for its personalized technical support and ease of change management. Reviewers highlight the solution's modularity and configurability, making it adaptable to various user needs, which can be a strong advantage for mid-market companies.
- According to verified reviews, ServiceNow IT Service Management has made notable improvements in automation and ease of use. Many users mention that routine tasks are now automated, which not only saves time but also reduces manual effort, enhancing day-to-day operations.
- Reviewers mention that Proactivanet offers a high-quality support experience, with a strong emphasis on customer service. Users have praised the continuous improvements in version upgrades, which contribute to a smoother user experience and better adaptation to changing needs.
- G2 reviewers highlight that while ServiceNow IT Service Management is robust for enterprise-level needs, it may not be as flexible for mid-market users compared to Proactivanet. This can lead to challenges for smaller organizations that require more tailored solutions.
- Users report that both products have strong features for ticket management, but Proactivanet receives higher marks for its ticket prioritization and notifications. Reviewers appreciate the intuitive design that helps them manage tickets effectively, which is crucial for maintaining service quality.
Pricing
Entry-Level Pricing
Proactivanet
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
Proactivanet
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
9.4
61
8.9
774
Ease of Use
9.3
62
8.5
993
Ease of Setup
8.9
60
8.1
554
Ease of Admin
9.1
56
8.6
300
Quality of Support
9.5
60
8.5
702
Has the product been a good partner in doing business?
9.6
55
8.8
296
Product Direction (% positive)
10.0
61
8.8
752
Features by Category
Administration
Not enough data
9.0
232
|
Verified
Not enough data
8.7
222
|
Verified
Not enough data
8.8
234
|
Verified
Service Desk
Not enough data
9.1
243
|
Verified
Not enough data
9.2
244
|
Verified
Not enough data
9.0
234
|
Verified
Management
Not enough data
8.9
225
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
8.9
214
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.5
197
Functionality
Not enough data
9.3
230
|
Verified
Not enough data
8.8
219
Not enough data
8.7
219
|
Verified
Not enough data
8.9
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Monitoring
Not enough data
8.9
222
|
Verified
Not enough data
9.0
231
|
Verified
Not enough data
9.1
234
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
234
|
Verified
Not enough data
9.0
226
Not enough data
8.7
218
|
Verified
Generative AI
Not enough data
8.4
105
Not enough data
8.3
119
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Asset Inventory
9.3
43
Not enough data
9.0
43
Not enough data
9.0
32
Not enough data
8.7
30
Not enough data
9.2
42
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.1
41
Not enough data
9.0
36
Not enough data
9.1
30
Not enough data
9.1
33
Not enough data
Incident Management
9.4
46
9.0
302
9.4
46
8.9
301
9.5
47
9.1
307
9.0
44
8.8
296
9.0
41
8.7
289
Reporting
8.7
45
8.7
300
9.3
46
8.7
278
8.8
43
8.4
171
Access & Usability
8.2
39
8.0
234
9.2
44
8.7
287
9.4
45
8.5
255
9.0
37
8.8
163
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
Proactivanet and ServiceNow IT Service Management are categorized as Service Desk
Unique Categories
Proactivanet is categorized as IT Asset Management
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Configuration Management
Reviews
Reviewers' Company Size
Proactivanet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.4%
Higher Education
7.8%
Financial Services
7.8%
Transportation/Trucking/Railroad
6.3%
Pharmaceuticals
6.3%
Other
48.4%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
Proactivanet has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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