Link copied to clipboard # Proactivanet vs ServiceNow IT Service Management Comparison - What are their main differences? Share [ Export ](/compare/proactivanet/servicenow-it-service-management/export.csv) ProactivanetServiceNow IT Service...[+ Add Product](#) Reviews **Proactivanet** [ 4.8/5(65) ](https://www.g2.com/products/proactivanet/reviews#reviews) **ServiceNow IT Service Management** [ 4.5/5(2,001) ](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews) Pricing **Proactivanet** No pricing available **ServiceNow IT Service Management** No pricing available **Pricing Insights** from reviews Time to Implement **Proactivanet** 3 monthsFaster Based on 28 responses **ServiceNow IT Service Management** 5 months Based on 20 responses Return on Investment **Proactivanet** 15 months Based on 28 responses **ServiceNow IT Service Management** 13 months2 months sooner Based on 18 responses Perceived Cost **Proactivanet** $$$$$ **ServiceNow IT Service Management** $$$$$ Average Discount **Proactivanet** 16%1% more **ServiceNow IT Service Management** 15% Pros & Cons **Proactivanet** [ Ease of Use (3) ](https://www.g2.com/products/proactivanet/reviews?filters%5Bsentiment_snippet%5D=1626609&qs=pros-and-cons#reviews)[ Automation (2) ](https://www.g2.com/products/proactivanet/reviews?filters%5Bsentiment_snippet%5D=1626590&qs=pros-and-cons#reviews)[ Limited Customization (1) ](https://www.g2.com/products/proactivanet/reviews?filters%5Bsentiment_snippet%5D=1955788&qs=pros-and-cons#reviews)[ Limited Features (1) ](https://www.g2.com/products/proactivanet/reviews?filters%5Bsentiment_snippet%5D=1955784&qs=pros-and-cons#reviews) **ServiceNow IT Service Management** [ Ease of Use (168) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[ Incident Management (112) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[ Learning Curve (72) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[ Expensive (60) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews) Integrations **Proactivanet** Not enough data **ServiceNow IT Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image") Accreditation Manager ](https://www.g2.com/products/accreditation-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image") Aria ](https://www.g2.com/products/aria-aria/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image") AWS Cloud Development Kit... ](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[ View all ](https://www.g2.com/products/servicenow-it-service-management/integrations) Screenshots **Proactivanet** No screenshot available **ServiceNow IT Service Management** ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png) Ratings Meets Requirements **Proactivanet** 9.4 9.461 **ServiceNow IT Service Management** 8.9 8.9939 Ease of Use **Proactivanet** 9.3 9.362 **ServiceNow IT Service Management** 8.6 8.61,455 Ease of Setup **Proactivanet** 8.9 8.960 **ServiceNow IT Service Management** 8.2 8.2791 Ease of Admin **Proactivanet** 9.1 9.156 **ServiceNow IT Service Management** 8.6 8.6349 Quality of Support **Proactivanet** 9.5 9.560 **ServiceNow IT Service Management** 8.6 8.61,064 Has the product been a good partner in doing business? **Proactivanet** 9.6 9.655 **ServiceNow IT Service Management** 8.8 8.8344 Product Direction (% positive) **Proactivanet** 10.0 10.061 **ServiceNow IT Service Management** 8.9 8.9935 Features Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 9.1 49 8.5 424 Incident Management Automate Ticket Routing 9.4(won by 0.3) 46 9.1 334 Ticket Prioritization 9.4(won by 0.4) 46 9.0 329 Ticket Notifications 9.5(won by 0.4) 47 9.1 336 Knowledge Base 9.0(won by 0.2) 44 8.8 322 Knowledge Base/Ticket Integration 9.0(won by 0.2) 41 8.8 307 Real-Time Notifications Not enough data Not enough data Reporting Dashboards 8.7 45 8.8(won by 0.1) 331 Time Tracking 9.3(won by 0.5) 46 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.8 292 Surveys 8.8(won by 0.3) 43 8.5 179 Activity Tracking Not enough data Not enough data Access & Usability Mobile 8.2(won by 0.2) 39 8.0 240 Self Service 9.2(won by 0.4) 44 8.8 308 Active Directory 9.4(won by 0.9) 45 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 263 Multi-Channel Access 9.0(won by 0.2) 37 8.8 167 Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution Not enough data 8.2(won by default) 24 Multi-step Planning Not enough data 8.2(won by default) 22 Cross-system Integration Not enough data 8.7(won by default) 33 Adaptive Learning Not enough data 8.0(won by default) 20 Natural Language Interaction Not enough data 8.4(won by default) 18 Proactive Assistance Not enough data 7.8(won by default) 20 Decision Making Not enough data 7.9(won by default) 20 Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) Not enough data 8.8 761 Administration Change Management Not enough data 9.2(won by default) 353 | Verified Asset Management Not enough data 8.8(won by default) 265 | Verified Reports & Analytics Not enough data 8.9(won by default) 335 | Verified Task Management Not enough data 9.2(won by default) 6 Service Request Management Not enough data 9.9(won by default) 18 Configuration Management Not enough data 8.3(won by default) 6 Ticket Management Not enough data 9.4(won by default) 26 Workflow Management Not enough data 8.5(won by default) 17 Problem Management Not enough data 10.0(won by default) 11 Incident Management Not enough data 9.8(won by default) 25 IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Release Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk Not enough data 9.4(won by default) 416 | Verified Incident Reports Not enough data 9.3(won by default) 333 | Verified Process Workflow Not enough data 9.1(won by default) 384 | Verified Customizable Reports Not enough data Not enough data Management Reporting Not enough data 9.0(won by default) 333 | Verified Administration Console Not enough data 8.6(won by default) 249 | Verified Access Management Not enough data 8.8(won by default) 245 | Verified Asset Management Not enough data 8.9(won by default) 246 | Verified Policy Dictation Not enough data 8.4(won by default) 224 Real-Time Reporting Not enough data Not enough data Functionality Ticketing System Not enough data 9.5(won by default) 437 | Verified Performance Logging Not enough data 8.7(won by default) 229 Alerting Not enough data 8.7(won by default) 236 | Verified Automation Not enough data 9.1(won by default) 367 | Verified Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution Not enough data 7.6(won by default) 56 Multi-step Planning Not enough data 7.6(won by default) 48 Cross-system Integration Not enough data 8.8(won by default) 144 Adaptive Learning Not enough data 7.5(won by default) 47 Natural Language Interaction Not enough data 7.5(won by default) 51 Proactive Assistance Not enough data 7.3(won by default) 51 Decision Making Not enough data 7.7(won by default) 52 Third-Party Integrations Not enough data 7.8(won by default) 6 Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Activity Dashboard Not enough data 10.0(won by default) 5 Collaboration Tools Not enough data 10.0(won by default) 6 Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) Not enough data 8.3 323 Monitoring Constant Monitoring Not enough data 8.9(won by default) 227 | Verified Timely Alerts Not enough data 9.1(won by default) 245 | Verified TIcket Accuracy Not enough data 9.1(won by default) 249 | Verified AI Monitoring Not enough data 7.7(won by default) 33 Mobile Alerts Not enough data Not enough data Email Alerts Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Management Tools Ticket Assignment Not enough data 9.2(won by default) 254 | Verified Standardization Not enough data 9.1(won by default) 253 Lifecycle Visualization Not enough data 8.7(won by default) 237 | Verified Generative AI AI Text Generation Not enough data 8.3(won by default) 108 AI Text Summarization Not enough data 8.3(won by default) 126 Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution Not enough data 7.3(won by default) 27 Multi-step Planning Not enough data 7.4(won by default) 28 Cross-system Integration Not enough data 8.0(won by default) 34 Adaptive Learning Not enough data 7.6(won by default) 28 Natural Language Interaction Not enough data 7.8(won by default) 27 Proactive Assistance Not enough data 7.9(won by default) 30 Decision Making Not enough data 7.9(won by default) 30 Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) 9.1 44 Not enough data Asset Inventory Hardware Asset Inventory 9.3(won by default) 43 Not enough data Software Asset Inventory 9.0(won by default) 43 Not enough data Cloud Asset Inventory 9.0(won by default) 32 Not enough data Mobile Asset Inventory 8.7(won by default) 30 Not enough data Asset Discovery 9.2(won by default) 42 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Generation Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - IT Asset Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Management Central Dashboard 9.1(won by default) 41 Not enough data Asset Policy Management 9.0(won by default) 36 Not enough data Risk Management 9.1(won by default) 30 Not enough data Integrations 9.1(won by default) 33 Not enough data User Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Requisition Management Not enough data Not enough data Inventory Management Not enough data Not enough data Email Management Not enough data Not enough data Maintenance Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Supplier Management Not enough data Not enough data Procurement Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Task Management Not enough data Not enough data Change Management Not enough data Not enough data Incident Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Audit Management Not enough data Not enough data Configuration Management Not enough data Not enough data Additional Functionality Cost Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Fields Not enough data Not enough data Data Import/Export Not enough data Not enough data Asset Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Barcode/Ticket Scanning Not enough data Not enough data Monitoring Not enough data Not enough data Customizable Forms Not enough data Not enough data Compliance Tracking Not enough data Not enough data Data Visualization Not enough data Not enough data Audit Trail Not enough data Not enough data AI Copilot Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Show 1 feature category with incomplete data Configuration Management[Hide 83 FeaturesShow 83 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Widgets Not enough data Not enough data Impact Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Self Service Portal Not enough data Not enough data License Management Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Task Management Not enough data Not enough data Request Assignment Not enough data Not enough data Help Desk Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data SSL Security Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Single Sign On Not enough data Not enough data Data Mapping Not enough data Not enough data Client Portal Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Incident Management Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Prioritization Not enough data Not enough data Generative AI Not enough data Not enough data Performance Monitoring Not enough data Not enough data Email Management Not enough data Not enough data Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Collaboration Tools Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Inventory Management Not enough data Not enough data Data Import/Export Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Drag & Drop Not enough data Not enough data Activity Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Workflow Management Not enough data Not enough data Configuration Management Not enough data Not enough data Problem Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data IT Asset Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Change Management Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Customizable Reports Not enough data Not enough data Contract/License Management Not enough data Not enough data Relationship Mapping Not enough data Not enough data Customizable Fields Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Data Aggregation and Publishing Not enough data Not enough data Cost Tracking Not enough data Not enough data Template Management Not enough data Not enough data Lifecycle Management Not enough data Not enough data Historical Reporting Not enough data Not enough data Monitoring Not enough data Not enough data Configuration Automation Not enough data Not enough data Customizable Templates Not enough data Not enough data Search/Filter Not enough data Not enough data File Management Not enough data Not enough data Status Tracking Not enough data Not enough data Patch Management Not enough data Not enough data Document Management Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Version Control Not enough data Not enough data Task Progress Tracking Not enough data Not enough data IT Cost Management Not enough data Not enough data Archiving & Retention Not enough data Not enough data Scheduling Not enough data Not enough data Reporting/Analytics Not enough data Not enough data User Management Not enough data Not enough data Policy Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Audit Trail Not enough data Not enough data Business Process Automation Not enough data Not enough data Sarbanes-Oxley Compliance Not enough data Not enough data Task Scheduling Not enough data Not enough data User Insights Reviewers' Company Size [![Proactivanet](https://images.g2crowd.com/uploads/product/hd_favicon/f70a5a09686fc7b03b27820c67149454/proactivanet.svg "Proactivanet")](https://www.g2.com/products/proactivanet/reviews) Proactivanet Small-Business(50 or fewer emp.) 14.1% Mid-Market(51-1000 emp.) 51.6% Enterprise(\> 1000 emp.) 34.4% [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Small-Business(50 or fewer emp.) 5.9% Mid-Market(51-1000 emp.) 21.3% Enterprise(\> 1000 emp.) 72.8% Small-Business (50 or fewer emp.) 14.1% 5.9% Mid-Market (51-1000 emp.) 51.6% 21.3% Enterprise (\> 1000 emp.) 34.4% 72.8% Reviewers' Industry [![Proactivanet](https://images.g2crowd.com/uploads/product/hd_favicon/f70a5a09686fc7b03b27820c67149454/proactivanet.svg "Proactivanet")](https://www.g2.com/products/proactivanet/reviews) Proactivanet Information Technology and Services 23.4% Financial Services 7.8% Higher Education 7.8% Transportation/Trucking/Railroad 6.3% Pharmaceuticals 6.3% Other 48.4% [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Information Technology and Services 24.1% Hospital & Health Care 7.2% Computer Software 6.8% Financial Services 6.0% Computer & Network Security 3.6% Other 52.3% FAQs ## Proactivanet vs ServiceNow IT Service... FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between Proactivanet vs ServiceNow IT Service...? Proactivanet stands out for higher reviewer satisfaction in setup, support, and ease of use, while ServiceNow IT Service... is more widely adopted in enterprise environments and is praised for its robust features and collaboration capabilities. | | [Proactivanet](https://www.g2.com/products/proactivanet/reviews) | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.8/5 (65 reviews) | 4.5/5 (1953 reviews) | | Largest Segment | Mid-Market | Enterprise | | Ease of Setup score | 8.9 | 8.2 | | Quality of Support score | 9.5 | 8.6 | | Top Reviewer-Cited Strength | Ease of Use | Features | ### How do the pricing models of Proactivanet and ServiceNow IT Service... compare? Proactivanet is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to ServiceNow IT Service.... - **Proactivanet:** In recent reviews, several users note that while prices are not the most competitive in some regions, the platform's value is justified by its comprehensive features and support. - **ServiceNow IT Service...:** Reviewers frequently mention that ServiceNow is expensive and its pricing structure is geared toward large enterprises, making it less accessible for smaller organizations. - **Switching reasons:** Reviewers cite cost and complexity as common reasons for considering alternatives to ServiceNow IT Service.... ### What are the best alternatives to Proactivanet and ServiceNow IT Service...? The best alternatives to Proactivanet and ServiceNow IT Service... are Freshservice, Jira Service Management, and — if available — the next highest-ranked alternative. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Proactivanet](https://www.g2.com/products/proactivanet/reviews) | 4.8/5 (65 reviews) | Mid-Market | Prices not very competitive in LATAM, but strong value for features | Ease of Use | | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | Expensive, pricing structure favors large enterprises | Features | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1352 reviews) | Mid-Market | — | — | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — | ### Which Service Desk features should I prioritize when comparing Proactivanet and ServiceNow IT Service...? Buyers should prioritize Asset Management, Ease of Use, Quality of Support, Automation, and Integration capabilities when comparing Proactivanet and ServiceNow IT Service.... - **Asset Management:** Asset Management is the most frequently mentioned feature in reviews for both products, with Proactivanet receiving consistent praise for its inventory and asset modules. - **Ease of Use:** Proactivanet scores 9.3 and ServiceNow IT Service... scores 8.5 on Ease of Use, with 3 and 168 all-time mentions respectively. - **Quality of Support:** Proactivanet scores 9.5 and ServiceNow IT Service... scores 8.6, with Proactivanet reviewers frequently highlighting personalized technical service. - **Automation:** Proactivanet has 2 all-time mentions for automation, while ServiceNow IT Service... is praised for workflow automation and reducing manual effort in recent reviews. - **Integrations:** ServiceNow IT Service... is frequently cited for its integrations, including 22 all-time mentions of Jira integration. ### What are the pros and cons of Proactivanet vs ServiceNow IT Service...? Proactivanet's headline strength is ease of use and support, while ServiceNow IT Service... is recognized for its robust features and enterprise scalability. - **Proactivanet strengths:** Ease of use (3 all-time mentions), automation (2), customer support (2), customization (2), device monitoring, and easy integrations. - **Proactivanet trade-offs:** Limited customization, limited features, mobile app issues, interface design critiques, and complexity in creating metrics or alerts. - **ServiceNow IT Service... strengths:** Ease of use (168 all-time mentions), features (97), collaboration (52), team collaboration (30), and frequent updates (10). - **ServiceNow IT Service... trade-offs:** Reviewers note high cost, complexity in setup and customization, a steep learning curve, and that the platform is better suited for large enterprises. ### Is Proactivanet or ServiceNow IT Service... better for small businesses? Proactivanet is better suited for small businesses, as its largest reviewer segment is Mid-Market and reviewers highlight ease of use and implementation. - **Proactivanet:** Mid-Market is the largest segment, with reviewers noting straightforward setup and strong support for smaller organizations. - **ServiceNow IT Service...:** Enterprise is the largest segment, and reviewers frequently mention that the platform is designed for large-scale deployments and may be too complex or costly for small businesses. ### Which Service Desk platform has better integrations? ServiceNow IT Service... is favored for integrations, with reviewers frequently citing its ability to connect with other enterprise tools. - **Proactivanet:** In recent reviews, integrations are mentioned positively, but without specific third-party tool counts above the publish floor. - **ServiceNow IT Service...:** Jira integration is cited in 22 all-time reviews, and reviewers consistently highlight strong integration capabilities with other enterprise applications. ### How do Proactivanet and ServiceNow IT Service... compare on customer support? Proactivanet leads ServiceNow IT Service... on Quality of Support by a material margin of 0.9 points (9.5 vs 8.6). - **Proactivanet:** Reviewers consistently praise personalized technical service, responsive support, and ease of reaching the expert team. - **ServiceNow IT Service...:** Reviewers note reliable support, but also mention that support can be less responsive and that specialized expertise is often required for complex issues. ### Which is easier to implement, Proactivanet or ServiceNow IT Service...? Proactivanet is rated higher for Ease of Setup, with a 0.7-point advantage over ServiceNow IT Service... (8.9 vs 8.2). - **Proactivanet:** Reviewers highlight straightforward setup, ease of implementation, and minimal prior knowledge required for deployment. - **ServiceNow IT Service...:** Reviewers describe the setup as more complex, often requiring specialized expertise and more time, especially for advanced configurations and integrations. ### Which product has better Asset Management? Proactivanet is the stronger choice for Asset Management, with reviewers consistently praising its inventory and asset modules. - **Proactivanet:** Asset Management is a recurring theme in reviews, with multiple reviewers citing comprehensive inventory tools, robust asset tracking, and ease of managing hardware and software assets. - **ServiceNow IT Service...:** Asset Management is mentioned as a core feature, but reviewers focus more on its integration with CMDB and enterprise-scale asset visibility rather than ease or completeness for smaller deployments. 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