G2 reviewers report that Smokeball excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Practical Guidance®. Users appreciate its efficiency and intuitive design, with one reviewer noting that it "streamlines tasks that used to take a lot of time."
Users say that Smokeball's ease of use is a standout feature, with many finding the platform "extremely user-friendly and easy to navigate." In contrast, Practical Guidance® has received mixed feedback regarding its usability, with some users feeling less confident in navigating its features.
Reviewers mention that Smokeball's implementation process is quick and straightforward, making it a preferred choice for small businesses. Users highlight the platform's ability to manage files, documents, and calendars efficiently, while Practical Guidance® has fewer recent reviews, indicating potential challenges in user onboarding.
According to verified reviews, Smokeball shines in customer support, receiving high praise for its responsiveness and quality. Users have noted that the support team is helpful and knowledgeable, whereas Practical Guidance® has received lower ratings in this area, suggesting room for improvement.
Reviewers highlight that Smokeball's document automation features are particularly beneficial for legal professionals, with users stating it has been "one of the best tools" they've implemented. On the other hand, while Practical Guidance® is valued for its resources in unfamiliar legal tasks, it lacks the same level of automation and efficiency that Smokeball offers.
Users express that Smokeball's strong market presence and extensive user base contribute to its reliability and trustworthiness, with a total of 335 reviews reflecting a solid user experience. In contrast, Practical Guidance® has a much smaller review count, which may limit the insights available for potential buyers.
Smokeball is a hybrid-cloud software, which means you get the benefits of the cloud for unlimited storage purposes but also have access to the software and...Read more
Is there free training and online courses to help learn the software?
2 Comments
Official Response from Smokeball
Smokeball provides a holistic and award-winning onboarding and training program to make sure you are utilizing the software to its full potential. Receive...Read more
Do you provide law firm website services?
1 Comment
Official Response from Smokeball
No, but we have some great options and partners for you to consider! Chat with our support team to learn more.Read more
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