Reviews say that Smokeball excels in quality of support with a score of 9.6, while Practical Guidance® falls behind with a score of 8.6, indicating that users find Smokeball's customer service more responsive and helpful.
Users report that Smokeball's ease of use is rated at 9.2, significantly higher than Practical Guidance®'s 8.3, suggesting that Smokeball offers a more intuitive interface that users find easier to navigate.
Reviewers mention that Smokeball's document management features, particularly its document tracking and editing capabilities, score 9.3, while Practical Guidance® scores slightly lower at 9.4, indicating that both products are strong but Smokeball may offer a more user-friendly experience in this area.
G2 users highlight Smokeball's automation features, scoring 9.0, as a standout, while Practical Guidance® also performs well with a score of 9.4, but users feel that Smokeball's automation is more seamlessly integrated into daily workflows.
Users on G2 note that Smokeball's time tracking feature scores 9.2, which is higher than Practical Guidance®'s 8.8, suggesting that Smokeball provides a more effective solution for managing billable hours.
Reviewers mention that Smokeball's cloud functionality is rated at 8.9, while Practical Guidance® has a slightly lower score of 8.8, indicating that both products offer solid cloud capabilities, but Smokeball may provide a marginally better experience for remote access and collaboration.
Smokeball is a hybrid-cloud software, which means you get the benefits of the cloud for unlimited storage purposes but also have access to the software and...Read more
Is there free training and online courses to help learn the software?
2 Comments
Official Response from Smokeball
Smokeball provides a holistic and award-winning onboarding and training program to make sure you are utilizing the software to its full potential. Receive...Read more
Do you provide law firm website services?
1 Comment
Official Response from Smokeball
No, but we have some great options and partners for you to consider! Chat with our support team to learn more.Read more
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