G2 reviewers report that Tekmetric excels in overall user satisfaction, boasting a significantly higher G2 Score compared to PartsTech. Users appreciate the seamless integration of parts houses and labor times, which simplifies the process of building tickets and estimates for customers.
Users say that Tekmetric's implementation process is notably smooth, with many highlighting the intuitive onboarding experience. In contrast, PartsTech, while easy to use, has fewer recent reviews, which may indicate less current user engagement and feedback.
Reviewers mention that Tekmetric offers superior support quality, with many praising the responsiveness and helpfulness of customer service. Users have shared positive experiences about how support has assisted them in navigating the system, enhancing their overall experience.
According to verified reviews, Tekmetric shines in its day-to-day usability, with features like the tech board that helps mechanics manage their daily tasks effectively. PartsTech, while also user-friendly, is primarily focused on parts sourcing, which may not meet the broader needs of shop management.
Users highlight that Tekmetric's robust features, such as the estimate and inspection tools, provide significant value to customers, making it a preferred choice for small businesses. PartsTech, on the other hand, is praised for its efficiency in price comparison and ordering parts, but it may lack the comprehensive management features that Tekmetric offers.
Reviewers note that while PartsTech has a free entry-level price, Tekmetric's pricing is justified by its extensive features and higher satisfaction ratings. Users have expressed that the investment in Tekmetric pays off through improved workflow and customer service capabilities.
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