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Compare Medallia Customer Experience and zenloop 
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At a Glance
Market Segments
Enterprise (65.7% of reviews)
Mid-Market (88.9% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Medallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer Experiencezenloop
Star Rating
(11)4.8 out of 5
Market Segments
Mid-Market (88.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about zenloopSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing actionable feedback, allowing users to implement changes quickly. Users appreciate the ability to measure customer experience in a straightforward format and share personalized dashboards across their organization.
- Users say zenloop stands out for its intuitive user interface and quick setup process. Reviewers highlight how easy it is to integrate feedback queries into customer journeys, making it a valuable addition to their CRM tech stack.
- According to verified reviews, Medallia has a strong focus on enterprise-level clients, with many users praising its ability to tie customer sentiment to specific marketing campaigns. This feature helps teams sift through feedback by channel, enhancing the effectiveness of their strategies.
- Reviewers mention that zenloop provides a unique advantage in understanding customer feelings about services. Users find it easy to gather feedback, which allows them to make informed changes based on customer input, ultimately improving service delivery.
- G2 reviewers highlight that while Medallia offers robust features, some users find challenges with its setup process, which can be less intuitive compared to zenloop's streamlined onboarding experience.
- Users report that zenloop's quality of support is exceptional, with many praising the responsiveness and helpfulness of the support team, which contributes to a smoother user experience compared to Medallia's support offerings.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
zenloop
No pricing availableFree Trial
Medallia Customer Experience
Free Trial is available
zenloop
No trial information availableRatings
Meets Requirements
8.7
130
8.8
7
Ease of Use
8.6
140
9.5
7
Ease of Setup
7.2
98
9.3
5
Ease of Admin
7.7
75
Not enough data
Quality of Support
8.5
113
9.8
7
Has the product been a good partner in doing business?
8.6
78
Not enough data
Product Direction (% positive)
9.5
125
10.0
6
Features by Category
Analytics
9.4
51
Not enough data
9.2
51
Not enough data
8.7
46
Not enough data
5.9
41
Not enough data
Customization
8.3
46
Not enough data
7.9
45
Not enough data
8.5
43
Not enough data
8.5
39
Not enough data
Generative AI
6.5
21
Not enough data
6.5
22
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.4
40
Not enough data
8.4
48
Not enough data
Feedback Analysis
8.0
46
Not enough data
8.3
45
Not enough data
9.3
44
Not enough data
Feedback Sources
8.3
37
Not enough data
9.1
43
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
20
Not enough data
6.6
22
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and zenloop are categorized as Experience Management
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics
zenloop has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
zenloop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Information Technology and Services
22.2%
Apparel & Fashion
22.2%
Sporting Goods
11.1%
Media Production
11.1%
Furniture
11.1%
Other
22.2%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
What is zenloop used for?
1 Comment
HW
zenloop helps to create easy AI-powered customer surveys for satisfaction measurement, NPS and beyond. Our CXM platform delivers actionable insights towards...Read more
zenloop has no more discussions with answers
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