Compare Medallia Customer Experience and zenloop 
At a Glance
Market Segments
Enterprise (67.0% of reviews)
Mid-Market (88.9% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Medallia Customer Experience
Star Rating
(199)4.5 out of 5
Market Segments
Enterprise (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer Experiencezenloop
Star Rating
(13)4.7 out of 5
Market Segments
Mid-Market (88.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about zenloopSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, with a strong G2 Score reflecting its robust performance in the experience management category. Users appreciate features like Medallia Agile Research, which is described as "straightforward and easy to use," making it a great fit for small to mid-sized businesses.
- Users say zenloop stands out for its intuitive user interface and quick setup process. Reviewers highlight the ease of integrating queries into customer journeys, which enhances its value within CRM tech stacks, making it a practical choice for businesses looking to gather customer feedback efficiently.
- According to verified reviews, Medallia Customer Experience has a larger market presence, particularly among enterprise users, which may indicate a more comprehensive feature set tailored for larger organizations. This is contrasted by zenloop's focus on the mid-market, where it has garnered positive feedback for its ability to help businesses understand customer sentiments effectively.
- Reviewers mention that while zenloop has a higher ease of use rating, Medallia Customer Experience is noted for its slightly more complex setup process. Users have expressed that Medallia's onboarding can be challenging, whereas zenloop's setup is described as "quick and straightforward," appealing to those who prioritize immediate usability.
- Users highlight the quality of support provided by zenloop, which has received high praise for its responsiveness and helpfulness. In contrast, while Medallia Customer Experience also offers solid support, some users feel that it could improve in this area, indicating a potential gap in user experience for those needing immediate assistance.
- G2 reviewers indicate that both products are effective in meeting user requirements, but zenloop has a slight edge in user feedback collection capabilities. Users appreciate how zenloop allows them to gather and analyze customer feedback seamlessly, which is crucial for making informed service improvements.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
zenloop
No pricing availableFree Trial
Medallia Customer Experience
Free Trial is available
zenloop
No trial information availableRatings
Meets Requirements
8.7
146
8.8
7
Ease of Use
8.6
155
9.5
7
Ease of Setup
7.4
112
9.3
5
Ease of Admin
7.7
83
Not enough data
Quality of Support
8.5
128
9.8
7
Has the product been a good partner in doing business?
8.7
87
Not enough data
Product Direction (% positive)
9.6
140
10.0
6
Features by Category
Analytics
9.4
54
Not enough data
9.2
54
Not enough data
8.7
47
Not enough data
5.8
42
Not enough data
Customization
8.5
50
Not enough data
7.9
45
Not enough data
8.5
44
Not enough data
8.2
43
Not enough data
Generative AI
6.5
24
Not enough data
6.4
24
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.5
41
Not enough data
8.4
48
Not enough data
Feedback Analysis
8.1
47
Not enough data
8.4
47
Not enough data
9.3
48
Not enough data
Feedback Sources
8.3
37
Not enough data
9.2
45
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
21
Not enough data
6.5
23
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and zenloop are categorized as Experience Management
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics
zenloop is categorized as Survey
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
zenloop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.3%
Financial Services
10.4%
Information Technology and Services
7.7%
Retail
6.6%
Telecommunications
5.5%
Other
55.5%
Information Technology and Services
22.2%
Apparel & Fashion
22.2%
Sporting Goods
11.1%
Media Production
11.1%
Furniture
11.1%
Other
22.2%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
What is zenloop used for?
1 Comment
HW
zenloop helps to create easy AI-powered customer surveys for satisfaction measurement, NPS and beyond. Our CXM platform delivers actionable insights towards...Read more
zenloop has no more discussions with answers
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