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Compare Medallia Customer Experience and SentiSum 
Featured Products
At a Glance
Market Segments
Enterprise (65.7% of reviews)
Small-Business (53.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
Starting at $3,000.00 Per Month
Medallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSentiSum
Star Rating
(14)4.8 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $3,000.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing instant actionable feedback, allowing users to implement changes quickly. This feature is particularly appreciated by teams looking to measure customer experience effectively and share personalized dashboards across the organization.
- Users say SentiSum stands out for its intuitive navigation and the ease of training its AI for accuracy. Reviewers highlight how the platform's user-friendly design makes it simple to understand customer sentiment and identify key pain points.
- According to verified reviews, Medallia Customer Experience has a strong presence in the enterprise market, with a significant portion of its users coming from larger organizations. This focus on enterprise solutions may provide more robust features for complex business needs.
- Reviewers mention that SentiSum's quality of support is exceptional, with users praising the team's responsiveness and willingness to tailor the tool to specific needs. This level of support can be crucial for small businesses looking for personalized assistance.
- Users report that while Medallia Customer Experience offers a comprehensive set of features, some find it challenging to set up initially. This could be a consideration for teams that prioritize a smooth onboarding experience.
- G2 reviewers highlight that SentiSum's ability to present data both at a glance and in granular detail is a significant advantage, making it easier for teams to analyze customer feedback effectively. This flexibility can be particularly beneficial for small businesses needing to adapt quickly to customer insights.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
SentiSum
Pro
Starting at $3,000.00
Per Month
- Analyze 5000+ conversations
- Integrate any two channels
- Historical data analysis of last 6 months
Free Trial
Medallia Customer Experience
Free Trial is available
SentiSum
No trial information availableRatings
Meets Requirements
8.7
130
9.4
8
Ease of Use
8.6
140
9.2
8
Ease of Setup
7.2
98
Not enough data
Ease of Admin
7.7
75
Not enough data
Quality of Support
8.5
113
10.0
8
Has the product been a good partner in doing business?
8.6
78
Not enough data
Product Direction (% positive)
9.5
125
10.0
5
Features by Category
Analytics
9.4
51
Not enough data
9.2
51
Not enough data
8.7
46
Not enough data
5.9
41
Not enough data
Customization
8.3
46
Not enough data
7.9
45
Not enough data
8.5
43
Not enough data
8.5
39
Not enough data
Generative AI
6.5
21
Not enough data
6.5
22
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.4
40
Not enough data
8.4
48
Not enough data
Feedback Analysis
8.0
46
Not enough data
8.3
45
Not enough data
9.3
44
Not enough data
Feedback Sources
8.3
37
Not enough data
9.1
43
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
20
Feature Not Available
6.6
22
Feature Not Available
Categories
Categories
Shared Categories
Medallia Customer Experience and SentiSum are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
SentiSum has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SentiSum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Retail
30.8%
Apparel & Fashion
15.4%
Real Estate
7.7%
Information Technology and Services
7.7%
Hospital & Health Care
7.7%
Other
30.8%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
SentiSum has no discussions with answers
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