Compare Medallia Customer Experience and SentiSum 
Featured Products
At a Glance
Market Segments
Enterprise (67.9% of reviews)
Small-Business (53.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
Starting at $3,000.00 Per Month
Medallia Customer Experience
Star Rating
(205)4.5 out of 5
Market Segments
Enterprise (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSentiSum
Star Rating
(14)4.8 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $3,000.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, with many users highlighting its straightforward interface and effectiveness for small to mid-sized businesses. One user mentioned that Medallia Agile Research has been a great fit for their needs over three years of use.
- Users say SentiSum stands out for its intuitive navigation and the ease of training its AI for accuracy. Reviewers appreciate the platform's ability to provide insights into customer sentiment and trends, making it a valuable tool for understanding key pain points.
- According to verified reviews, Medallia Customer Experience has a higher G2 Score, indicating greater overall satisfaction among users. This is reflected in the volume of recent reviews, with Medallia receiving 28 reviews in the last 90 days compared to SentiSum's lack of recent feedback.
- Reviewers mention that SentiSum's support team is highly responsive and open to feedback, which enhances the user experience. Users have noted that the team is willing to tailor the tool to meet specific needs, fostering a collaborative relationship.
- Users highlight that while Medallia Customer Experience has a robust feature set, some find it challenging to configure for their specific workflows. This feedback suggests that while the platform is powerful, it may require a steeper learning curve for some users.
- G2 reviewers indicate that SentiSum's focus on small businesses is a strong point, with many users praising its ability to deliver insights quickly and effectively. However, the limited number of reviews may make it harder for potential buyers to gauge its reliability compared to Medallia's extensive user base.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
SentiSum
Pro
Starting at $3,000.00
Per Month
- Analyze 5000+ conversations
- Integrate any two channels
- Historical data analysis of last 6 months
Free Trial
Medallia Customer Experience
Free Trial is available
SentiSum
No trial information availableRatings
Meets Requirements
8.7
148
9.4
8
Ease of Use
8.6
158
9.2
8
Ease of Setup
7.3
114
Not enough data
Ease of Admin
7.7
85
Not enough data
Quality of Support
8.5
131
10.0
8
Has the product been a good partner in doing business?
8.7
89
Not enough data
Product Direction (% positive)
9.5
143
10.0
5
Features by Category
Analytics
9.4
55
Not enough data
9.2
54
Not enough data
8.7
47
Not enough data
5.9
43
Not enough data
Customization
8.5
51
Not enough data
7.9
45
Not enough data
8.5
44
Not enough data
8.2
44
Not enough data
Generative AI
6.5
24
Not enough data
6.4
24
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
8.3
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.5
41
Not enough data
8.4
48
Not enough data
Feedback Analysis
8.1
47
Not enough data
8.4
48
Not enough data
9.4
49
Not enough data
Feedback Sources
8.3
37
Not enough data
9.2
46
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
21
Feature Not Available
6.5
23
Feature Not Available
Categories
Categories
Shared Categories
Medallia Customer Experience and SentiSum are categorized as Feedback Analytics
Unique Categories
Medallia Customer Experience is categorized as Experience Management
SentiSum has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SentiSum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.1%
Financial Services
10.3%
Information Technology and Services
7.6%
Retail
6.5%
Telecommunications
5.4%
Other
56.2%
Retail
30.8%
Apparel & Fashion
15.4%
Real Estate
7.7%
Information Technology and Services
7.7%
Hospital & Health Care
7.7%
Other
30.8%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
SentiSum has no discussions with answers
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