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Compare Medallia Customer Experience and OPINATOR 
Featured Products
At a Glance
Market Segments
Enterprise (65.7% of reviews)
Enterprise (58.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
Get In Touch Custom License
Medallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceOPINATOR
Star Rating
(13)4.8 out of 5
Market Segments
Enterprise (58.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Get In Touch Custom License
Learn more about OPINATORSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing actionable feedback quickly, allowing users to implement changes immediately. Users appreciate the ability to measure customer experience in an easy format and share personalized dashboards across the organization.
- Users say OPINATOR stands out for its flexibility and design capabilities, with many praising the close relationship and support from the team. Reviewers highlight the platform's agility, which is crucial for managing various projects effectively.
- According to verified reviews, Medallia Customer Experience has a higher overall satisfaction score, indicating that users feel more positively about their experience with the product. This is reflected in the ability to tie customer sentiment to specific marketing campaigns, enhancing the effectiveness of their strategies.
- Reviewers mention that OPINATOR offers superior ease of setup and administration, making it a more user-friendly option for teams looking to get started quickly. Users appreciate the intuitive nature of the platform, which simplifies the onboarding process.
- G2 reviewers highlight that while Medallia has a larger market presence, OPINATOR's smaller user base allows for more personalized support and a strong commitment from the team, which many users find invaluable in their experience management efforts.
- Users report that both platforms have strong customer support, but OPINATOR's support quality is often noted as the best among various providers, with users feeling that their needs are prioritized and addressed promptly.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
OPINATOR
Project-Based
Get In Touch
Custom License
OPINATOR is self-manageable and offers a predictable and flexible pricing model based on flat rates. Project details and scoping needs to be discussed and agreed with both parties involved to get a projection of costs
- Customer Experience Management (CXM)
- Customer Feedback Management (CFM)
- Voice Of The Customer (VoC)
Free Trial
Medallia Customer Experience
Free Trial is available
OPINATOR
Free Trial is available
Ratings
Meets Requirements
8.7
130
9.6
8
Ease of Use
8.6
140
9.6
8
Ease of Setup
7.2
98
9.7
6
Ease of Admin
7.7
75
10.0
6
Quality of Support
8.5
113
9.8
8
Has the product been a good partner in doing business?
8.6
78
9.7
6
Product Direction (% positive)
9.5
125
10.0
8
Features by Category
Analytics
9.4
51
9.6
8
9.2
51
9.3
7
8.7
46
8.3
6
5.9
41
Not enough data
Customization
8.3
46
9.8
7
7.9
45
9.8
7
8.5
43
9.8
8
8.5
39
9.5
7
Generative AI
6.5
21
Not enough data
6.5
22
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.4
40
Not enough data
8.4
48
Not enough data
Feedback Analysis
8.0
46
Not enough data
8.3
45
Not enough data
9.3
44
Not enough data
Feedback Sources
8.3
37
Not enough data
9.1
43
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
20
Not enough data
6.6
22
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and OPINATOR are categorized as Experience Management
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics
OPINATOR has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OPINATOR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Banking
50.0%
Retail
8.3%
Oil & Energy
8.3%
Market Research
8.3%
Hospital & Health Care
8.3%
Other
16.7%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
OPINATOR has no discussions with answers
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