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Compare Medallia Customer Experience and OPINATOR 
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At a Glance
Market Segments
Enterprise (66.1% of reviews)
Enterprise (58.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
Get In Touch Custom License
Medallia Customer Experience
Star Rating
(169)4.5 out of 5
Market Segments
Enterprise (66.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceOPINATOR
Star Rating
(13)4.8 out of 5
Market Segments
Enterprise (58.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Get In Touch Custom License
Learn more about OPINATORSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Customer Experience excels in its NPS/CSAT scoring capabilities, with a score of 9.5, which reviewers mention provides valuable insights into customer satisfaction and loyalty.
- Reviewers mention that OPINATOR shines in ease of setup, achieving a score of 9.7, making it a preferred choice for organizations looking for a quick implementation process.
- G2 users highlight that OPINATOR offers superior stakeholder management features, scoring 9.8, which allows for better collaboration and communication among team members, a feature that Medallia lacks in comparison.
- Users on G2 report that Medallia's feedback management tools, particularly in tagging and segmentation, are robust with scores of 8.3 and 8.5 respectively, but OPINATOR's customization options outshine these with higher scores in multiple branding support and vertical-specific solutions.
- Reviewers mention that while both products provide generative AI features, OPINATOR's AI text generation and summarization scores of 7.4 and 6.7 respectively are more favorable compared to Medallia's lower scores of 6.7 and 6.4, indicating a more advanced AI capability.
- Users say that Medallia's quality of support, with a score of 8.4, is commendable, but OPINATOR surpasses it with a score of 9.8, indicating a more responsive and helpful support team according to user feedback.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
OPINATOR
Project-Based
Get In Touch
Custom License
OPINATOR is self-manageable and offers a predictable and flexible pricing model based on flat rates. Project details and scoping needs to be discussed and agreed with both parties involved to get a projection of costs
- Customer Experience Management (CXM)
- Customer Feedback Management (CFM)
- Voice Of The Customer (VoC)
Free Trial
Medallia Customer Experience
Free Trial is available
OPINATOR
Free Trial is available
Ratings
Meets Requirements
8.7
129
9.6
8
Ease of Use
8.6
139
9.6
8
Ease of Setup
7.3
97
9.7
6
Ease of Admin
7.7
74
10.0
6
Quality of Support
8.5
112
9.8
8
Has the product been a good partner in doing business?
8.6
77
9.7
6
Product Direction (% positive)
9.5
124
10.0
8
Features by Category
Analytics
9.4
51
9.6
8
9.2
51
9.3
7
8.7
46
8.3
6
5.9
41
Not enough data
Customization
8.3
46
9.8
7
7.9
45
9.8
7
8.5
43
9.8
8
8.5
39
9.5
7
Generative AI
6.5
21
Not enough data
6.5
22
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
Not enough data
8.4
40
Not enough data
8.5
47
Not enough data
Feedback Analysis
8.1
45
Not enough data
8.3
45
Not enough data
9.3
43
Not enough data
Feedback Sources
8.3
37
Not enough data
9.1
43
Not enough data
7.1
34
Not enough data
8.1
37
Not enough data
Generative AI
6.7
20
Not enough data
6.6
22
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and OPINATOR are categorized as Experience Management
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics
OPINATOR has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OPINATOR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.3%
Information Technology and Services
7.9%
Telecommunications
6.1%
Retail
6.1%
Other
55.2%
Banking
50.0%
Retail
8.3%
Oil & Energy
8.3%
Market Research
8.3%
Hospital & Health Care
8.3%
Other
16.7%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
OPINATOR has no discussions with answers
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