Compare IFS assyst and Oracle IT Service Management Suite 
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At a Glance
Market Segments
Enterprise (76.9% of reviews)
Enterprise (65.7% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
IFS assyst
Star Rating
(14)3.5 out of 5
Market Segments
Enterprise (76.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about IFS assystOracle IT Service Management Suite
Star Rating
(37)4.1 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Oracle IT Service Management SuiteSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IFS assyst has a more user-friendly interface, with a score of 6.7 for Ease of Use, while Oracle IT Service Management Suite scores higher at 7.9, indicating that users find it easier to navigate and utilize.
- Reviewers mention that Oracle's ticketing system is more robust, with features like automated ticket routing scoring 8.1, compared to IFS assyst's lower performance in similar functionalities, which can lead to more efficient incident management.
- G2 users highlight that Oracle IT Service Management Suite excels in reporting capabilities, with a dashboard score of 6.7, while IFS assyst's reporting features are perceived as less comprehensive, impacting decision-making processes.
- Users on G2 indicate that IFS assyst's asset management features, particularly in hardware and software asset inventory, are less extensive than those offered by Oracle, which provides a more thorough asset discovery process.
- Reviewers say that Oracle's compliance features, including ITIL policy compliance and risk management, are more advanced, scoring higher in areas like access management and policy enforcement, which are critical for enterprise-level operations.
- Users report that IFS assyst's support quality, with a score of 6.8, falls short compared to Oracle's 7.9, suggesting that users may experience better assistance and resolution times with Oracle's service management suite.
Pricing
Entry-Level Pricing
IFS assyst
No pricing availableOracle IT Service Management Suite
No pricing availableFree Trial
IFS assyst
No trial information availableOracle IT Service Management Suite
No trial information availableRatings
Meets Requirements
7.4
12
8.3
31
Ease of Use
6.7
12
7.9
31
Ease of Setup
7.5
8
8.0
11
Ease of Admin
7.3
8
8.2
11
Quality of Support
6.8
10
7.9
30
Has the product been a good partner in doing business?
7.9
8
8.6
11
Product Direction (% positive)
6.1
12
7.6
29
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.1
6
Not enough data
7.5
6
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
6.7
5
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
7.6
12
Platform
Not enough data
8.0
16
Not enough data
7.9
15
Not enough data
Feature Not Available
Not enough data
8.2
15
Not enough data
8.0
17
Security
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
IFS assyst and Oracle IT Service Management Suite are categorized as Enterprise IT Management
Unique Categories
IFS assyst is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Software Asset Management Tools, Incident Management, and Service Desk
Oracle IT Service Management Suite has no unique categories
Reviews
Reviewers' Company Size
IFS assyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle IT Service Management Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
35.7%
Retail
14.3%
Banking
14.3%
Textiles
7.1%
Pharmaceuticals
7.1%
Other
21.4%
Information Technology and Services
28.6%
Computer Software
8.6%
Retail
5.7%
Marketing and Advertising
5.7%
Hospital & Health Care
5.7%
Other
45.7%
Alternatives
Discussions
IFS assyst has no discussions with answers
Oracle IT Service Management Suite has no discussions with answers
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