Compare IBM Maximo IT and ITSM 365 
At a Glance
Market Segments
Small-Business (35.7% of reviews)
Mid-Market (50.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
$315.00
24,9$ user/month
IBM Maximo IT
Star Rating
(15)4.1 out of 5
Market Segments
Small-Business (35.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$315.00
Browse all 4 pricing plansITSM 365
Star Rating
(12)4.2 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
24,9$ user/month
Browse all 2 pricing plansIBM Maximo IT vs ITSM 365
- Reviewers felt that IBM Maximo IT meets the needs of their business better than ITSM 365.
- When comparing quality of ongoing product support, IBM Maximo IT and ITSM 365 provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of IBM Maximo IT over ITSM 365.
Pricing
Entry-Level Pricing
IBM Maximo IT
Concurrent users
$315.00
Starting at 315.00 per month per Concurrent user
- Full-featured service management solution
ITSM 365
Lite
24,9$
user/month
Monthly cost, min 5 agents pack, billed monthly
- All features
- Free Upgrades
- Emails & Phone Support
Free Trial
IBM Maximo IT
Free Trial is available
ITSM 365
Free Trial is available
Ratings
Meets Requirements
8.6
12
7.7
8
Ease of Use
8.2
13
9.0
8
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
8.3
11
8.3
7
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
9.0
12
6.1
9
Features by Category
Administration
8.5
8
Not enough data
9.6
8
Not enough data
8.8
7
Not enough data
Service Desk
9.0
8
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
Management
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
Functionality
9.0
7
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.3
7
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
Reporting
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Access & Usability
8.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
IBM Maximo IT and ITSM 365 are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
IBM Maximo IT has no unique categories
ITSM 365 has no unique categories
Reviews
Reviewers' Company Size
IBM Maximo IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ITSM 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
35.7%
Computer Software
21.4%
Staffing and Recruiting
7.1%
Internet
7.1%
Information Services
7.1%
Other
21.4%
Information Technology and Services
41.7%
Hospital & Health Care
16.7%
Public Relations and Communications
8.3%
Market Research
8.3%
Insurance
8.3%
Other
16.7%
Alternatives
Discussions
IBM Maximo IT has no discussions with answers
ITSM 365 has no discussions with answers
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