[ it serv... Reviews ](https://www.g2.com/products/ibm-maximo-it/reviews) [ it serv... Reviews ](https://www.g2.com/products/ibm-maximo-it/reviews) # IBM Maximo IT Pricing Overview [Editedit](https://my.g2.com/ibm-maximo-it/pricings) Free Trial ## IBM Maximo IT Pricing Key Insights Last updated on Jul 28, 2026 * * * IBM Maximo IT offers **4 pricing editions** , starting from **$0** to **$315**. IBM Maximo IT pricing tiers are designed to support different usage levels and team sizes. IBM Maximo IT also offers a **free trial**. Compare the IBM Maximo IT pricing table below to figure out the best fit for your needs. Some plans may require you to contact **IBM** for **custom pricing**. * * * 30-day free trial — $0 Authorized users — $105 Concurrent users — $315 IBM Control Desk + Service Provider — $315 Rated 4.2 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Concurrent users $315.00 Starting at 315.00 per month per Concurrent user - Full-featured service management solution Show More IBM Control Desk + Service Provider $315.00 IBM Control Desk Full featured; Role based as a service provider - Experience IT asset and service management from a common control center Show More Authorized users $105.00 105.00 per month per authorized user - Full-featured service management solution Show More 30-day free trial $0.00 - Experience IT asset and service management from a common control center Show More IBM Control Desk is available for on premise and SaaS. Reach out to IBM Sales any time for easy pricing All end users are free, editing users have a cost associated. https://www.ibm.com/account/reg/us-en/signup?formid=MAIL-iot Pricing information for IBM Maximo IT is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase IBM Maximo IT must be conducted with the seller. This edition provides a comprehensive range of product features. Users can use special tools to import and discover assets and configuration items (CIs) across the data center; manage licenses, including software contracts; manage assets, changes, releases, and configuration; operate a full-featured service catalog and service desk; and generate and manage incidents and problems. This edition includes several sophisticated workflows that enable you to direct IT processes in predictable, repeatable ways, along with integration and customization capabilities. In addition, it includes the CMDB for storing and managing data. Pricing information was last updated on October 09, 2024 Show More ## IBM Maximo IT Pricing FAQs Generated using AI Is IBM Maximo IT free, or does it offer a free trial? Yes. According to G2 data, IBM Maximo IT offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. How much does IBM Maximo IT cost in 2026? According to G2 data, IBM Maximo IT pricing in 2026 starts at $105.00 and can reach $315.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the IBM's official pricing page for the most current details. Who is IBM Maximo IT pricing best suited for? IBM Maximo IT's pricing is best suited for mid-market and enterprise organizations with complex, multi-vendor IT environments requiring full ITIL process coverage. G2 reviewers from mid-market firms in telecommunications, information services, and computer software consistently rate IBM Maximo IT highly, praising its scalable CMDB, workflow engine, and SaaS deployment. The authorized user tier at $105.00 per month suits organizations with defined user counts, while the concurrent user and service provider tiers at $315.00 target larger operations or managed service providers. Small businesses appear in G2 reviews but more frequently cite reporting limitations and integration gaps, suggesting IBM Maximo IT's pricing delivers strongest value at mid-market scale and above. What are the key differences between the free and paid versions of IBM Maximo IT? IBM Maximo IT's free offering is a 30-day trial granting access to IT asset and service management from a common control center, functioning as a time-limited evaluation with no long-term commitment. IBM Maximo IT's paid plans start at $105.00 per month per authorized user for full-featured service management, scaling to $315.00 per month per concurrent user or via the IBM Control Desk plus Service Provider tier at $315.00, which adds role-based service provider capabilities. G2 reviewers note the paid tiers unlock workflow automation, CMDB, SLA enforcement, AI-driven incident categorization, and bundled IBM Cognos reporting at no additional cost, none of which are available beyond the trial window. Is IBM Maximo IT considered good value for its pricing? G2 reviewers of IBM Maximo IT are largely positive, with most ratings clustering between 4.0 and 5.0. Enterprise and mid-market reviewers consistently highlight strong ROI, citing the bundled IBM Cognos reporting, robust CMDB, ITIL-aligned workflows, and AI-infused incident management as features that justify the cost. One experienced EMEA implementer notes that IBM pricing discounts make ROI compelling for clients. Detractors flag weak reporting and limited ESM capabilities as value concerns, and a minority of small-business reviewers find integration limitations frustrating. IBM Maximo IT's pricing reflects a premium ITSM investment best rewarded when organizations fully leverage its asset management, change control, and SaaS deployment capabilities. ## Top-Rated Alternatives [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,953) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,351) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-maximo-it/competitors/alternatives) ## IBM Maximo IT Alternatives Pricing The following is a quick overview of editions offered by other [Service Desk Software](https://www.g2.com/categories/service-desk) | Product | Price | Features | | --- | --- | --- | | ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png)[Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) Free | 0/agent/month | For small teams starting with a service desk. Up to 3 agents for free. | | ![Freshservice](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png)[Freshservice](https://www.g2.com/products/freshservice/reviews) STARTER | $19.00 | For getting started Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Access Controls Starter Analytics Starter Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account | | ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png)[SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) ESSENTIALS | $39.00Per Month | Includes: Incident Management Knowledge Base Service Portal Asset Management Service Catalog Change Management Service Level Agreement (SLA) Groups Custom Roles Internationalization Multi-Factor Authentication (MFA) Real time 24/7 Live Chat Support Light & Dark Mode Onboarding Services | Various alternatives pricing & plans Free Trial Pricing information for the above various IBM Maximo IT alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## it service management Pricing Reviews (1) ZE Zeyad E. Head of BSM Mid-Market (51-1000 emp.) 6/1/2026 "IBM Maximo IT: The most Complete and Scalable ITSM Solution in the market now AI ready" 5/5 What do you like best about IBM Maximo IT? What I value most about IBM Maximo IT (formerly IBM Control Desk, Tivoli TSRM) is how well it adapts to each client's unique structure rather than the other way around. Over 20 years of implementing and supporting it across telecom operators, banks, and government bodies in EMEA, the platform has proven itself across very different environments. It is the best and most complete ITSM solution in the market. It scales well in both directions. We have deployed it for large enterprises managing thousands of assets across multiple sites, and for smaller organizations that simply needed a clean, structured way to cover core ITIL processes. In the latter case, the implementation can be fast and straightforward. The User Interface has also greatly improved throughout the years. The CMDB is one of the strongest aspects of the product. Tying a reliable configuration management database directly into incident, change, and asset management gives clients a level of operational visibility that is hard to achieve with other tools. The workflow engine, SLA enforcement, and integration framework have all delivered consistent impact across our client base. We have connected IBM Maximo IT to Oracle, IBM DB2, multiple Active Directory domains, and integrated with various OSS/BSS systems without major architectural compromises. IBM Maximo IT also has one of the best Product Management teams in IBM with amazing support and catering for our suggestions and improvements. With AI now infused into the platform, clients are beginning to benefit from intelligent recommendations and smarter incident categorization, which feels like a natural evolution of everything IBM Maximo IT has always done well. With the pricing and discounts you can get from IBM, the ROI for IBM Maximo IT is great. Review collected by and hosted on G2.com. What do you dislike about IBM Maximo IT? Nothing! IBM Maximo IT is the most complete ITSM solution in the market. Review collected by and hosted on G2.com. What problems is IBM Maximo IT solving and how is that benefiting you? As an ITSM platform, IBM Maximo IT has helped our clients establish structured, process-driven IT service operations and delivery where there was little before. The most common starting point is incident and request management. Organizations that were handling IT issues through phone calls, emails, and verbal escalations now have a proper logging, categorization, and resolution process aligned to ITIL best practices. Change management has been another significant area. Clients can now plan, review, approve, and track changes to their IT infrastructure through a controlled process, which has reduced unplanned outages and improved confidence in making changes to production environments. The CMDB has been particularly impactful. Once you have accurate visibility into your CIs and how they relate to each other, problem management becomes far more effective. Root cause analysis that used to take days now takes hours. My favorite is that IBM also includes IBM Cognos for reporting, KPIs and dashboards as part of IBM Maximo IT with no additional cost. This is the cherry on top really providing you with one of the best BI solutions in the market for your reporting needs. The overall benefit is a measurable shift from reactive to proactive IT operations. Service quality improves, risk is better managed, and IT teams can finally demonstrate their value to the business through real data. Review collected by and hosted on G2.com. 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