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Compare HelpDesk 3 and osTicket 
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At a Glance
Market Segments
Mid-Market (70.0% of reviews)
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
HelpDesk 3
Star Rating
(10)3.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpDesk 3osTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that osTicket excels in ticket creation user experience with a score of 8.6, while HelpDesk 3 falls short at 6.7. Reviewers mention that osTicket's intuitive interface makes it easy for agents to create and manage tickets efficiently.
- Reviewers mention that osTicket's response automation feature is highly rated at 8.4, allowing for quick replies and streamlined workflows. In contrast, HelpDesk 3's response automation is rated lower at 7.3, indicating less efficiency in automating responses.
- G2 users highlight that osTicket's SLA management is robust, scoring 8.0, which helps teams meet their service level agreements effectively. HelpDesk 3 does not provide a score for this feature, suggesting a potential gap in SLA management capabilities.
- Users on G2 report that osTicket offers superior ticket collaboration features with a score of 8.3, enabling teams to work together seamlessly on tickets. HelpDesk 3, however, does not match this performance, indicating a less collaborative environment.
- Reviewers mention that osTicket's user, role, and access management is rated highly at 8.8, providing flexibility in managing user permissions. HelpDesk 3's integration capabilities are rated lower at 6.8, which may limit its adaptability in larger organizations.
- Users say that osTicket's overall ease of use is rated at 8.2, making it a preferred choice for small businesses. In comparison, HelpDesk 3's ease of use is rated at 7.4, suggesting that it may require more training or adjustment for new users.
Pricing
Entry-Level Pricing
HelpDesk 3
No pricing availableosTicket
No pricing availableFree Trial
HelpDesk 3
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
7.9
7
8.8
41
Ease of Use
7.4
7
8.2
41
Ease of Setup
Not enough data
8.0
29
Ease of Admin
Not enough data
8.3
29
Quality of Support
7.6
7
6.9
27
Has the product been a good partner in doing business?
Not enough data
8.4
24
Product Direction (% positive)
10.0
5
8.8
39
Features by Category
Ticket and Case Management
6.7
5
8.6
32
|
Verified
7.7
5
8.7
32
|
Verified
7.7
5
8.0
31
|
Verified
7.3
5
8.4
29
|
Verified
Not enough data
8.0
24
Not enough data
7.7
30
Not enough data
8.3
31
|
Verified
Not enough data
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.1
24
|
Verified
Not enough data
9.0
27
7.7
5
5.3
10
|
Verified
Not enough data
5.3
10
Not enough data
4.0
7
Platform
Not enough data
5.4
16
Not enough data
7.1
23
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
6.8
13
|
Verified
Not enough data
7.2
26
|
Verified
Not enough data
7.8
27
|
Verified
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
HelpDesk 3
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.0%
Insurance
20.0%
Telecommunications
10.0%
Hospital & Health Care
10.0%
E-Learning
10.0%
Other
20.0%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
HelpDesk 3 has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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