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Compare HelpDesk 3 and osTicket 
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At a Glance
Market Segments
Mid-Market (70.0% of reviews)
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
HelpDesk 3
Star Rating
(10)3.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpDesk 3osTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansHelpDesk 3 vs osTicket
- Reviewers felt that osTicket meets the needs of their business better than HelpDesk 3.
- When comparing quality of ongoing product support, reviewers felt that HelpDesk 3 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HelpDesk 3 over osTicket.
Pricing
Entry-Level Pricing
HelpDesk 3
No pricing availableosTicket
No pricing availableFree Trial
HelpDesk 3
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
7.9
7
8.8
41
Ease of Use
7.4
7
8.2
41
Ease of Setup
Not enough data
8.0
29
Ease of Admin
Not enough data
8.3
29
Quality of Support
7.6
7
6.9
27
Has the product been a good partner in doing business?
Not enough data
8.4
24
Product Direction (% positive)
10.0
5
8.8
39
Features by Category
Ticket and Case Management
6.7
5
8.6
32
|
Verified
7.7
5
8.7
32
|
Verified
7.7
5
8.0
31
|
Verified
7.3
5
8.4
29
|
Verified
Not enough data
8.0
24
Not enough data
7.7
30
Not enough data
8.3
31
|
Verified
Not enough data
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.1
24
|
Verified
Not enough data
9.0
27
7.7
5
5.3
10
|
Verified
Not enough data
5.3
10
Not enough data
4.0
7
Platform
Not enough data
5.4
16
Not enough data
7.1
23
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
6.8
13
|
Verified
Not enough data
7.2
26
|
Verified
Not enough data
7.8
27
|
Verified
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
HelpDesk 3
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.0%
Insurance
20.0%
Telecommunications
10.0%
Hospital & Health Care
10.0%
E-Learning
10.0%
Other
20.0%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
HelpDesk 3 has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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