Compare Gainsight Customer Success and Vitally
At a Glance
Market Segments
Mid-Market (57.8% of reviews)
Mid-Market (55.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,687)4.5 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer Success
Vitally
Star Rating
(697)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Vitally
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer metrics, with features like Gainsight Dashboards that integrate seamlessly with Salesforce CRM, allowing users to track NPS and health scores effectively.
- Users say that Vitally offers impressive flexibility with its Playbooks, enabling teams to create tailored workflows based on client activity, which is particularly beneficial for different departments and account types.
- According to verified reviews, Gainsight Customer Success is praised for its user-friendly interface, making it easy for users to log activities and access vital customer information, enhancing daily productivity.
- Reviewers mention that Vitally's ability to segment customer health scores provides a granular view, which helps teams maintain a high-level overview of customer health while still being able to dive into specifics when needed.
- Users highlight that while Gainsight has a solid overall rating, its implementation process can be challenging, with some reviewers noting that it requires more time and effort compared to Vitally's smoother setup experience.
- G2 reviewers indicate that Vitally shines in support quality, with users appreciating the responsive assistance they receive, which contributes to a more positive overall experience compared to Gainsight's support, which, while good, is seen as slightly less responsive.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableVitally
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableVitally
Free Trial is available
Ratings
Meets Requirements
8.6
1,362
8.7
557
Ease of Use
8.0
1,395
8.4
575
Ease of Setup
6.7
721
8.1
316
Ease of Admin
6.9
640
8.7
212
Quality of Support
8.6
1,163
9.0
469
Has the product been a good partner in doing business?
9.0
650
9.3
212
Product Direction (% positive)
9.2
1,359
9.1
533
Features by Category
Customer Information
8.6
1114
|
Verified
8.7
438
|
Verified
8.5
1066
|
Verified
8.9
436
|
Verified
8.4
1059
|
Verified
8.8
432
|
Verified
8.2
1063
|
Verified
8.4
421
|
Verified
8.1
932
|
Verified
8.7
434
|
Verified
7.9
912
|
Verified
8.6
408
|
Verified
8.0
943
|
Verified
7.6
349
|
Verified
Predictions
8.0
948
|
Verified
8.1
408
|
Verified
7.4
832
|
Verified
7.7
373
|
Verified
8.1
903
|
Verified
8.5
389
|
Verified
6.9
660
|
Verified
6.7
324
|
Verified
Platform
8.3
1111
|
Verified
8.5
418
|
Verified
7.9
977
|
Verified
8.4
395
|
Verified
7.8
980
|
Verified
8.2
379
|
Verified
8.1
980
|
Verified
8.5
389
|
Verified
8.1
1028
|
Verified
8.2
402
|
Verified
8.1
1020
|
Verified
8.7
409
|
Verified
8.6
1025
|
Verified
8.8
393
|
Verified
8.6
933
|
Verified
8.8
362
|
Verified
8.4
1050
|
Verified
8.8
402
|
Verified
8.4
1018
|
Verified
8.8
387
|
Verified
Generative AI
7.0
295
Feature Not Available
7.2
297
Feature Not Available
Agentic AI - Customer Success
7.6
13
8.8
11
7.5
12
8.6
11
8.7
13
8.8
12
8.1
12
9.2
12
8.1
12
8.2
11
Sales Team
7.8
108
7.9
89
Feature Not Available
7.6
90
7.9
145
8.4
104
Intelligence
7.8
129
8.2
99
6.8
115
7.5
94
7.6
108
7.6
90
Mapping
7.5
117
7.5
88
8.1
129
8.0
96
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Not enough data
Customization
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
Not enough data
8.6
127
Not enough data
8.6
131
Not enough data
8.4
125
Project Tracking
Not enough data
8.5
127
Not enough data
8.2
119
Not enough data
8.2
119
Not enough data
8.5
128
Not enough data
8.2
118
Customer Engagement
Not enough data
8.1
117
Not enough data
8.1
117
Not enough data
7.8
112
Not enough data
8.5
117
Not enough data
8.3
120
Platform
9.2
18
Not enough data
10.0
8
Not enough data
9.4
18
Not enough data
Predictions
8.9
16
Not enough data
8.8
18
Not enough data
8.6
15
Not enough data
9.3
18
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
6.2
7
Not enough data
8.3
7
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and Vitally are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Gainsight Customer Success is categorized as Experience Management and Proactive Customer Retention
Vitally is categorized as Client Onboarding
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitally
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.8%
Information Technology and Services
19.9%
Marketing and Advertising
4.3%
Telecommunications
3.7%
Computer & Network Security
3.5%
Other
29.9%
Computer Software
44.1%
Information Technology and Services
22.8%
Financial Services
4.5%
Marketing and Advertising
3.6%
Computer & Network Security
3.6%
Other
21.5%
Discussions
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
Official Response from Gainsight Product Experience
Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product...Read more
What is Gainsight software?
2 Comments
DP
Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market.Read more
Vitally has no discussions with answers
