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Compare Gainsight Customer Success and Vitally 
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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (55.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,627)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessVitally
Star Rating
(675)4.5 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about VitallySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success excels in its Quality of Support with a score of 8.5, where reviewers mention that the support team is responsive and knowledgeable, while Vitally, with a score of 9.0, is noted for its exceptional customer service and quick resolution times.
- Reviewers mention that Vitally shines in Ease of Setup with a score of 8.1, highlighting its user-friendly onboarding process, whereas Gainsight Customer Success, scoring 6.6, is often described as having a steeper learning curve and more complex initial setup.
- Users on G2 report that Vitally offers superior Customization options, scoring 8.7 compared to Gainsight's 8.1. Reviewers appreciate Vitally's flexibility in tailoring features to specific business needs, while Gainsight is seen as more rigid in this aspect.
- Reviewers mention that both products perform well in Customer Monitoring, but Vitally edges out with a score of 8.9 versus Gainsight's 8.5. Users appreciate Vitally's intuitive dashboards that provide real-time insights into customer health.
- G2 users highlight that Gainsight Customer Success has a robust Reporting & Dashboards feature with a score of 8.2, but Vitally's score of 8.5 indicates a more user-friendly interface and better visualization tools, making it easier for teams to analyze data.
- Users say that while both platforms have strong Scalability features, Vitally's score of 8.8 suggests it adapts more seamlessly to growing business needs compared to Gainsight's 8.5, which some users feel may require additional resources as they scale.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableVitally
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableVitally
Free Trial is available
Ratings
Meets Requirements
8.6
1,328
8.7
545
Ease of Use
8.0
1,360
8.4
563
Ease of Setup
6.6
700
8.1
306
Ease of Admin
6.9
624
8.7
204
Quality of Support
8.5
1,131
9.0
459
Has the product been a good partner in doing business?
8.9
634
9.3
204
Product Direction (% positive)
9.2
1,330
9.1
522
Features by Category
Customer Information
8.6
1091
|
Verified
8.7
432
|
Verified
8.5
1045
|
Verified
8.9
433
|
Verified
8.4
1036
|
Verified
8.7
427
|
Verified
8.2
1048
|
Verified
8.4
416
|
Verified
8.1
913
|
Verified
8.7
430
|
Verified
7.9
895
|
Verified
8.6
404
|
Verified
8.0
940
|
Verified
7.7
347
|
Verified
Predictions
8.0
926
|
Verified
8.1
403
|
Verified
7.4
815
|
Verified
7.7
370
|
Verified
8.1
887
|
Verified
8.5
387
|
Verified
6.8
640
|
Verified
6.7
322
|
Verified
Platform
8.2
1089
|
Verified
8.5
410
|
Verified
7.9
955
|
Verified
8.4
390
|
Verified
7.8
960
|
Verified
8.2
376
|
Verified
8.1
964
|
Verified
8.5
386
|
Verified
8.1
1008
|
Verified
8.2
399
|
Verified
8.1
1001
|
Verified
8.7
404
|
Verified
8.5
1005
|
Verified
8.8
391
|
Verified
8.6
915
|
Verified
8.8
361
|
Verified
8.4
1031
|
Verified
8.9
398
|
Verified
8.4
1003
|
Verified
8.8
385
|
Verified
Generative AI
7.0
290
Feature Not Available
7.1
291
Feature Not Available
Agentic AI - Customer Success
7.6
14
8.8
10
7.6
13
8.7
10
8.7
13
8.9
11
8.2
13
9.1
11
8.1
13
8.2
10
Sales Team
7.7
102
7.9
89
Feature Not Available
7.6
90
8.1
139
8.4
104
Intelligence
7.8
123
8.2
99
6.9
109
7.5
94
7.6
102
7.6
90
Mapping
7.6
111
7.5
88
8.1
123
8.0
96
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Not enough data
Customization
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
Not enough data
8.6
127
Not enough data
8.6
131
Not enough data
8.4
125
Project Tracking
Not enough data
8.5
127
Not enough data
8.2
119
Not enough data
8.2
119
Not enough data
8.5
128
Not enough data
8.2
118
Customer Engagement
Not enough data
8.1
117
Not enough data
8.1
117
Not enough data
7.8
112
Not enough data
8.5
117
Not enough data
8.3
120
Categories
Categories
Shared Categories
Gainsight Customer Success and Vitally are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Gainsight Customer Success is categorized as Experience Management
Vitally is categorized as Client Onboarding
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitally
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Computer Software
44.6%
Information Technology and Services
22.8%
Financial Services
4.2%
Computer & Network Security
3.6%
Marketing and Advertising
3.5%
Other
21.2%
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
Vitally has no discussions with answers
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