# Gainsight Customer Success vs Vitally Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Success excels in providing a structured approach to managing customer accounts, with features like the **Rules Engine** and **Journey Orchestrator** allowing for effective automation and oversight of customer success activities. This makes it a strong choice for organizations looking to enhance their strategic outcomes.
- **Users say** that Vitally stands out for its **ease of use** and customization capabilities, allowing teams to quickly adapt the platform to their needs without extensive implementation efforts. Reviewers appreciate how it centralizes key information and provides an intuitive interface that feels fresh and adaptable.
- **According to verified reviews** , Gainsight Customer Success has a higher overall G2 Score, indicating greater user satisfaction and a more robust feature set. Users highlight its role as the backbone of customer management, which is particularly beneficial for high-touch customer success managers.
- **Reviewers mention** that while Gainsight offers powerful tools, some users find the setup process to be more complex compared to Vitally, which is praised for its quick implementation and user-friendly onboarding. This difference can impact teams looking for a faster time to value.
- **Users highlight** that Vitally's AI component is a significant advantage, helping teams track insights and guiding them in customer interactions. This feature is particularly appreciated by users who value data-driven decision-making and proactive customer engagement.
- **G2 reviewers report** that while both platforms are well-rated for customer support, Vitally edges out with a slightly higher quality of support score, indicating that users may find more responsive assistance when they encounter issues or need guidance.



| | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,758 | 706 | 
| **Largest Market Segment** | Mid-Market (57.7% of reviews) | Mid-Market (55.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

### Vitally

Pros:
- Ease of Use (46 reviews)
- Integrations (28 reviews)

Cons:
- Complexity (16 reviews)
- Integration Issues (11 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Success | Vitally | 
|---|---|---|
  | **Meets Requirements** | 8.6 (1377 reviews) | 8.7 (565 reviews) | 
  | **Ease of Use** | 8.0 (1464 reviews) | 8.4 (583 reviews) | 
  | **Ease of Setup** | 6.7 (737 reviews) | 8.1 (323 reviews) | 
  | **Ease of Admin** | 6.9 (648 reviews) | 8.7 (216 reviews) | 
  | **Quality of Support** | 8.6 (1229 reviews) | 9.0 (477 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (658 reviews) | 9.3 (217 reviews) | 
  | **Product Direction (% positive)** | 9.2 (1375 reviews) | 9.1 (540 reviews) | 

---
## Pricing

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Vitally

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.0/10 | 1263 |
| **Vitally** | 8.3/10 | 472 |

#### Customer Information

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Customer Health Scores** | 8.7 (1149 reviews) ✓ Verified | 8.7 (440 reviews) ✓ Verified | 
| **Customer Monitoring** | 8.5 (1089 reviews) ✓ Verified | 8.9 (439 reviews) ✓ Verified | 
| **Customer Profiles** | 8.4 (1081 reviews) ✓ Verified | 8.8 (436 reviews) ✓ Verified | 
| **Playbooks** | 8.2 (1069 reviews) ✓ Verified | 8.4 (423 reviews) ✓ Verified | 
| **Customer Segments** | 8.1 (938 reviews) ✓ Verified | 8.8 (436 reviews) ✓ Verified | 
| **Product Engagement** | 7.9 (926 reviews) ✓ Verified | 8.6 (409 reviews) ✓ Verified | 
| **Surveys** | 8.0 (949 reviews) ✓ Verified | 7.6 (350 reviews) ✓ Verified | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Churn Risk** | 8.0 (972 reviews) ✓ Verified | 8.1 (410 reviews) ✓ Verified | 
| **Upsell Opportunities** | 7.4 (843 reviews) ✓ Verified | 7.7 (374 reviews) ✓ Verified | 
| **Custom Triggers** | 8.1 (909 reviews) ✓ Verified | 8.5 (389 reviews) ✓ Verified | 
| **Machine Learning** | 6.9 (664 reviews) ✓ Verified | 6.7 (324 reviews) ✓ Verified | 

#### Platform

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Reporting & Dashboards** | 8.3 (1141 reviews) ✓ Verified | 8.5 (419 reviews) ✓ Verified | 
| **Third-Party Integrations** | 7.9 (1013 reviews) ✓ Verified | 8.4 (399 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 7.8 (983 reviews) ✓ Verified | 8.2 (380 reviews) ✓ Verified | 
| **Workflow Capability** | 8.2 (1021 reviews) ✓ Verified | 8.5 (390 reviews) ✓ Verified | 
| **Notifications** | 8.1 (1035 reviews) ✓ Verified | 8.2 (403 reviews) ✓ Verified | 
| **Customization** | 8.1 (1057 reviews) ✓ Verified | 8.7 (412 reviews) ✓ Verified | 
| **Scalability** | 8.6 (1043 reviews) ✓ Verified | 8.8 (394 reviews) ✓ Verified | 
| **Data Security** | 8.6 (934 reviews) ✓ Verified | 8.8 (362 reviews) ✓ Verified | 
| **Performance & Reliability** | 8.4 (1056 reviews) ✓ Verified | 8.8 (403 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (1024 reviews) ✓ Verified | 8.8 (388 reviews) ✓ Verified | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Churn Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Account Management** | Not enough data | Not enough data | 
| **Renewal Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Revenue Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **AI Text Generation** | 6.9 (298 reviews) | 6.7 (175 reviews) | 
| **AI Text Summarization** | 7.2 (299 reviews) | 6.7 (174 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (14 reviews) | Feature Not Available | 
| **Multi-step Planning** | 7.3 (13 reviews) | 8.6 (12 reviews) | 
| **Cross-system Integration** | 8.6 (15 reviews) | 8.7 (13 reviews) | 
| **Natural Language Interaction** | 7.8 (13 reviews) | 9.2 (12 reviews) | 
| **Proactive Assistance** | 7.6 (14 reviews) | 8.2 (11 reviews) | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Onboarding** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Win/Loss Analysis** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Account Alerts** | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 191 |
| **Vitally** | 7.8/10 | 111 |

#### Sales Team

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Flexible Sales Process** | 7.8 (108 reviews) | 7.9 (89 reviews) | 
| **Training Mode** | Feature Not Available | 7.6 (90 reviews) | 
| **Playbooks** | 7.9 (145 reviews) | 8.4 (104 reviews) | 

#### Intelligence

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Opportunity Identification** | 7.8 (130 reviews) | 8.2 (99 reviews) | 
| **Zero-touch Renewals** | 6.8 (115 reviews) | 7.5 (94 reviews) | 
| **Smart Content** | 7.6 (108 reviews) | 7.6 (90 reviews) | 

#### Mapping

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Multiple Org Charts** | 7.5 (117 reviews) | 7.5 (88 reviews) | 
| **Stakeholder Roles** | 8.1 (129 reviews) | 8.0 (96 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 214 |
| **Vitally** | N/A | N/A |

#### Analytics

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (174 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.6 (151 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 7.9 (123 reviews) | Not enough data | 
| **Gamification** | 6.8 (111 reviews) | Not enough data | 

#### Customization

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Stakeholder Management** | 8.1 (144 reviews) | Not enough data | 
| **Multilanguage Support** | 7.7 (104 reviews) | Not enough data | 
| **Multiple Branding Support** | 7.6 (102 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 7.6 (97 reviews) | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **AI Text Generation** | 7.0 (47 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (49 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Multi-Channel Data Collection** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Vitally** | 8.3/10 | 140 |

#### Onboarding Setup

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Workflows** | Not enough data | 8.6 (127 reviews) | 
| **Templates** | Not enough data | 8.6 (131 reviews) | 
| **Checklists** | Not enough data | 8.4 (125 reviews) | 

#### Project Tracking

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Monitoring** | Not enough data | 8.5 (127 reviews) | 
| **Resources** | Not enough data | 8.2 (119 reviews) | 
| **Content** | Not enough data | 8.2 (119 reviews) | 
| **Tasks** | Not enough data | 8.5 (128 reviews) | 
| **Optimization** | Not enough data | 8.2 (118 reviews) | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 

#### Customer Engagement

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Portal** | Not enough data | 8.1 (117 reviews) | 
| **Customer Engagement** | Not enough data | 8.1 (117 reviews) | 
| **Branding** | Not enough data | 7.8 (112 reviews) | 
| **Visibility** | Not enough data | 8.5 (117 reviews) | 
| **Collaboration** | Not enough data | 8.3 (120 reviews) | 
| **Customizable Branding** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Commenting/Notes** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Churn Management** | Not enough data | Not enough data | 
| **Ad hoc Analysis** | Not enough data | Not enough data | 
| **Client Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Form Builder** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Revenue Management** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Client Database** | Not enough data | Not enough data | 
| **Electronic Forms** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Client Tracking** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Tools** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Online Payments** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Document Generation** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.8/10 | 41 |
| **Vitally** | N/A | N/A |

#### Platform

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Health Score** | 9.6 (35 reviews) | Not enough data | 
| **Customer Profiles** | 10.0 (16 reviews) | Not enough data | 
| **Notifications** | 9.5 (20 reviews) | Not enough data | 
| **NPS of Customers** | Not enough data | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (16 reviews) | Not enough data | 
| **Predictive Analytics** | 8.6 (24 reviews) | Not enough data | 
| **Revenue Impact** | 8.6 (16 reviews) | Not enough data | 
| **Artificial Intelligence** | 9.1 (25 reviews) | Not enough data | 
| **Sentiment** | 8.9 (17 reviews) | Not enough data | 
| **Retention** | 9.5 (26 reviews) | Not enough data | 
| **Behavior Analytics** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (9 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Loyalty Program** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Campaign Personalization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Email Campaign Management** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Renewal Management** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Behavioral Targeting** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **User Onboarding** | Not enough data | Not enough data | 
| **Lifecycle Management** | Not enough data | Not enough data | 
| **Customer Surveys** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Real-time Alerts** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Cancellation Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Review Monitoring** | Not enough data | Not enough data | 
| **Customer Data Management** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Customer Communication** | Not enough data | Not enough data | 
| **Churn Management** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Referral Management** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success)

**Unique to Gainsight Customer Success (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)

**Unique to Vitally (1):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Success | Vitally | 
|---|---|---|
| **Small-Business** | 9.1% | 41.0% | 
| **Mid-Market** | 57.7% | 55.6% | 
| **Enterprise** | 33.3% | 3.3% | 

### By Industry

#### Gainsight Customer Success

- **Computer Software:** 38.6%
- **Information Technology and Services:** 19.8%
- **Marketing and Advertising:** 4.2%
- **Computer & Network Security:** 3.6%
- **Telecommunications:** 3.5%
- **Internet:** 3.2%
- **Hospital & Health Care:** 2.6%
- **Financial Services:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.3%
- **Other:** 18.8%

#### Vitally

- **Computer Software:** 43.7%
- **Information Technology and Services:** 22.7%
- **Financial Services:** 4.4%
- **Computer & Network Security:** 3.8%
- **Marketing and Advertising:** 3.5%
- **Human Resources:** 2.5%
- **Accounting:** 1.8%
- **Internet:** 1.5%
- **Education Management:** 1.3%
- **Construction:** 1.0%
- **Other:** 13.7%

---
## Alternatives

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1610 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (527 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (956 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2920 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)

### Alternatives to Vitally

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1610 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (956 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (527 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2920 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (862 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (462 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5610 reviews)

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## Top Discussions

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

### Vitally

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-success-vs-vitally)