Compare Gainsight Customer Success and STAMP 
Featured Products
At a Glance
Market Segments
Mid-Market (57.8% of reviews)
Mid-Market (81.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,682)4.5 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSTAMP
Star Rating
(11)4.1 out of 5
Market Segments
Mid-Market (81.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about STAMPSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success excels in Customer Health Scores with a rating of 8.6, while STAMP significantly outperforms with a score of 9.8, indicating a more robust system for monitoring customer well-being.
- Reviewers mention that STAMP's Playbooks feature is rated a perfect 10.0, showcasing its effectiveness in guiding customer success strategies, whereas Gainsight's Playbooks received a lower score of 8.2, suggesting room for improvement in this area.
- G2 users highlight that STAMP offers superior Customer Monitoring capabilities with a score of 9.5 compared to Gainsight's 8.5, indicating that STAMP provides more comprehensive tools for tracking customer engagement and satisfaction.
- Users on G2 note that Gainsight's Ease of Setup is rated at 6.4, which is considerably lower than STAMP's 8.1, suggesting that STAMP may provide a more user-friendly onboarding experience for new customers.
- Reviewers say that STAMP shines in Reporting & Dashboards with a score of 9.7, while Gainsight's score of 8.2 indicates that STAMP may offer more advanced analytics and visualization tools for tracking customer success metrics.
- Users report that STAMP's Data Security is rated a perfect 10.0, reflecting a strong emphasis on protecting customer data, while Gainsight's score of 8.6 suggests it may not be as robust in this critical area.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableSTAMP
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableSTAMP
Free Trial is available
Ratings
Meets Requirements
8.6
1,360
8.5
11
Ease of Use
8.0
1,393
8.5
11
Ease of Setup
6.7
719
8.1
9
Ease of Admin
6.9
640
8.1
7
Quality of Support
8.6
1,161
8.2
11
Has the product been a good partner in doing business?
9.0
650
8.1
9
Product Direction (% positive)
9.2
1,357
8.9
11
Features by Category
Customer Information
8.6
1112
|
Verified
Not enough data
8.5
1066
|
Verified
Not enough data
8.4
1059
|
Verified
Not enough data
8.2
1063
|
Verified
Not enough data
8.1
932
|
Verified
Not enough data
7.9
912
|
Verified
Not enough data
8.0
943
|
Verified
Not enough data
Predictions
8.0
948
|
Verified
Not enough data
7.4
832
|
Verified
Not enough data
8.1
903
|
Verified
Not enough data
6.9
660
|
Verified
Not enough data
Platform
8.3
1110
|
Verified
Not enough data
7.9
976
|
Verified
Not enough data
7.8
980
|
Verified
Not enough data
8.1
979
|
Verified
Not enough data
8.1
1028
|
Verified
Not enough data
8.1
1019
|
Verified
Not enough data
8.6
1024
|
Verified
Not enough data
8.6
933
|
Verified
Not enough data
8.4
1050
|
Verified
Not enough data
8.4
1018
|
Verified
Not enough data
Generative AI
7.0
295
Not enough data
7.2
297
Not enough data
Agentic AI - Customer Success
7.6
13
Not enough data
7.5
12
Not enough data
8.7
13
Not enough data
8.1
12
Not enough data
8.1
12
Not enough data
Sales Team
7.8
108
Not enough data
Feature Not Available
Not enough data
7.9
145
Not enough data
Intelligence
7.8
129
Not enough data
6.8
115
Not enough data
7.6
108
Not enough data
Mapping
7.5
117
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Not enough data
Customization
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.2
17
Not enough data
10.0
8
Not enough data
9.4
18
Not enough data
Predictions
8.9
16
Not enough data
8.9
17
Not enough data
8.6
15
Not enough data
9.3
18
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
6.2
7
Not enough data
8.3
7
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and STAMP are categorized as Proactive Customer Retention
Unique Categories
Gainsight Customer Success is categorized as Customer Revenue Optimization, Experience Management, and Customer Success
STAMP has no unique categories
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
STAMP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.8%
Information Technology and Services
19.9%
Marketing and Advertising
4.3%
Telecommunications
3.7%
Computer & Network Security
3.5%
Other
29.9%
Human Resources
36.4%
Think Tanks
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
27.3%
Discussions
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
Official Response from Gainsight Product Experience
Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product...Read more
What is Gainsight software?
2 Comments
DP
Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market.Read more
STAMP has no discussions with answers
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