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Compare Gainsight Customer Success and Hook 
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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (83.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,627)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessHook
Star Rating
(48)4.7 out of 5
Market Segments
Mid-Market (83.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HookSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success excels in its Ease of Setup with a score of 6.4, while Hook significantly outperforms with a score of 8.8, making it easier for teams to get started quickly.
- Reviewers mention that Hook's Quality of Support is highly rated at 9.7, compared to Gainsight's 8.5, indicating that users find Hook's support team more responsive and helpful.
- G2 users highlight that Gainsight's Customer Health Scores feature is robust with a score of 8.6, while Hook's score of 8.3 shows it is slightly less effective in monitoring customer engagement.
- Users on G2 report that Gainsight's Playbooks feature scores 8.2, which is higher than Hook's 6.2, suggesting that Gainsight provides better guidance for customer success strategies.
- Reviewers say that Hook shines in Machine Learning capabilities with a score of 8.8, while Gainsight lags behind at 6.8, indicating that Hook offers more advanced predictive analytics features.
- Users report that Gainsight's Scalability is rated at 8.5, which is lower than Hook's impressive 9.0, suggesting that Hook is better suited for growing businesses looking for a scalable solution.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableHook
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableHook
No trial information availableRatings
Meets Requirements
8.6
1,328
8.6
47
Ease of Use
8.0
1,360
9.1
47
Ease of Setup
6.6
700
8.6
20
Ease of Admin
6.9
624
9.8
7
Quality of Support
8.5
1,131
9.6
43
Has the product been a good partner in doing business?
8.9
634
10.0
7
Product Direction (% positive)
9.2
1,330
9.8
47
Features by Category
Customer Information
8.6
1091
|
Verified
8.3
41
8.5
1045
|
Verified
8.9
41
8.4
1036
|
Verified
8.6
39
8.2
1048
|
Verified
7.4
33
8.1
913
|
Verified
8.8
32
7.9
895
|
Verified
9.0
37
8.0
940
|
Verified
6.4
24
Predictions
8.0
926
|
Verified
8.6
37
7.4
815
|
Verified
8.0
33
8.1
887
|
Verified
8.2
31
6.8
640
|
Verified
8.8
29
Platform
8.2
1089
|
Verified
8.2
37
7.9
955
|
Verified
8.6
34
7.8
960
|
Verified
8.6
34
8.1
964
|
Verified
8.1
35
8.1
1008
|
Verified
8.2
34
8.1
1001
|
Verified
8.3
32
8.5
1005
|
Verified
9.1
34
8.6
915
|
Verified
9.3
29
8.4
1031
|
Verified
9.0
35
8.4
1003
|
Verified
8.8
31
Generative AI
7.0
290
6.5
13
7.1
291
6.5
13
Agentic AI - Customer Success
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Not enough data
Product Analytics
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
8.3
5
Not enough data
9.2
6
Not enough data
8.9
6
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
7.7
102
7.9
11
Feature Not Available
5.7
10
8.1
139
6.7
9
Intelligence
7.8
123
8.3
11
6.9
109
4.2
8
7.6
102
5.9
9
Mapping
7.6
111
4.5
7
8.1
123
7.7
8
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Not enough data
Customization
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.8
19
Not enough data
8.8
18
Not enough data
8.1
13
Predictions
Not enough data
8.9
15
Not enough data
8.8
16
Not enough data
8.9
15
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
9.0
18
Generative AI
Not enough data
6.3
5
Not enough data
6.7
5
Categories
Categories
Shared Categories
Gainsight Customer Success and Hook are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Gainsight Customer Success is categorized as Experience Management
Hook is categorized as Proactive Customer Retention and Product Analytics
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Computer Software
56.3%
Information Technology and Services
25.0%
Information Services
4.2%
Consulting
2.1%
Media Production
2.1%
Other
10.4%
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
Hook has no discussions with answers
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