Compare Gainsight Customer Success and Hook 
Featured Products
At a Glance
Market Segments
Mid-Market (57.8% of reviews)
Mid-Market (84.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,679)4.5 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessHook
Star Rating
(53)4.7 out of 5
Market Segments
Mid-Market (84.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HookSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer health through its dashboards, which integrate seamlessly with Salesforce CRM. Users appreciate the ability to track metrics like NPS and health scores, making it easier to derive meaningful insights about their customers.
- Users say that Hook offers a strong account health score feature, which consolidates critical metrics and helps teams identify risks associated with customer renewals. This data-driven insight is particularly valuable for renewal teams looking to make informed decisions about customer engagement.
- Reviewers mention that Gainsight Customer Success is designed with a user-friendly interface that simplifies navigation, enhancing daily usability. Many users highlight how intuitive the software is, allowing them to efficiently log activities and access vital customer information.
- According to verified reviews, Hook shines in its ease of setup and administration, with users noting that the platform is straightforward to implement and manage. This can be a significant advantage for teams looking to minimize downtime during onboarding.
- G2 reviewers highlight that while Gainsight Customer Success has a higher overall satisfaction score, Hook's quality of support is notably strong, with users praising the responsiveness and helpfulness of the support team, which can be crucial for resolving issues quickly.
- Users report that Gainsight Customer Success has a more extensive feature set tailored for customer success management, but Hook's engagement timeline feature is particularly appreciated for its ability to proactively identify accounts at risk of non-renewal, showcasing its focus on customer engagement.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableHook
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableHook
No trial information availableRatings
Meets Requirements
8.6
1,359
8.6
51
Ease of Use
8.0
1,392
9.1
51
Ease of Setup
6.7
718
8.6
24
Ease of Admin
6.9
639
9.8
7
Quality of Support
8.6
1,160
9.6
47
Has the product been a good partner in doing business?
9.0
649
10.0
7
Product Direction (% positive)
9.2
1,356
9.8
51
Features by Category
Customer Information
8.6
1111
|
Verified
8.3
41
8.5
1065
|
Verified
8.9
43
8.4
1058
|
Verified
8.7
41
8.2
1062
|
Verified
7.4
33
8.1
931
|
Verified
8.8
32
7.9
911
|
Verified
9.0
37
8.0
942
|
Verified
6.4
24
Predictions
8.0
947
|
Verified
8.7
40
7.4
831
|
Verified
8.0
34
8.1
902
|
Verified
8.1
32
6.9
659
|
Verified
8.8
29
Platform
8.3
1109
|
Verified
8.2
37
7.9
975
|
Verified
8.6
37
7.8
979
|
Verified
8.6
34
8.1
978
|
Verified
8.2
36
8.1
1027
|
Verified
8.3
35
8.1
1018
|
Verified
8.3
34
8.6
1023
|
Verified
9.1
35
8.6
932
|
Verified
9.3
29
8.4
1049
|
Verified
9.0
35
8.5
1017
|
Verified
8.8
32
Generative AI
7.0
294
6.5
13
7.2
296
6.5
13
Agentic AI - Customer Success
7.6
13
Not enough data
7.5
12
Not enough data
8.6
12
Not enough data
8.1
12
Not enough data
8.1
12
Not enough data
Product Analytics
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
8.3
5
Not enough data
9.2
6
Not enough data
8.9
6
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
7.8
107
7.9
11
Feature Not Available
5.7
10
7.9
144
6.7
9
Intelligence
7.8
128
8.3
11
6.8
114
4.2
8
7.7
107
5.9
9
Mapping
7.5
116
4.5
7
8.1
128
7.7
8
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Not enough data
Customization
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.2
17
8.8
19
10.0
7
8.9
19
9.4
17
8.1
13
Predictions
8.9
16
8.9
15
8.9
17
8.8
16
8.6
15
8.9
15
9.2
17
8.7
13
8.9
16
8.8
13
9.2
17
9.0
19
Generative AI
6.2
7
6.3
5
8.3
7
6.7
5
Categories
Categories
Shared Categories
Gainsight Customer Success and Hook are categorized as Customer Revenue Optimization, Customer Success, and Proactive Customer Retention
Unique Categories
Gainsight Customer Success is categorized as Experience Management
Hook is categorized as Product Analytics
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.8%
Information Technology and Services
19.9%
Marketing and Advertising
4.3%
Telecommunications
3.7%
Computer & Network Security
3.5%
Other
29.9%
Computer Software
51.9%
Information Technology and Services
25.0%
Market Research
3.8%
Information Services
3.8%
Consulting
1.9%
Other
13.5%
Discussions
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
Official Response from Gainsight Product Experience
Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product...Read more
What is Gainsight software?
2 Comments
DP
Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market.Read more
Hook has no discussions with answers
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