# Gainsight Customer Success, Hook vs Catalyst Comparison

| | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,735 | 53 | 659 | 
| **Largest Market Segment** | Mid-Market (57.9% of reviews) | Mid-Market (84.9% of reviews) | Mid-Market (74.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

### Hook

Pros:
- Visibility (5 reviews)
- Insights (4 reviews)

Cons:
- Note Management (3 reviews)
- Dashboard Issues (2 reviews)

### Catalyst

Pros:
- Ease of Use (45 reviews)
- Automation (21 reviews)

Cons:
- Integration Issues (15 reviews)
- Learning Curve (15 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (1366 reviews) | 8.6 (51 reviews) | 8.5 (516 reviews) | 
  | **Ease of Use** | 8.0 (1436 reviews) | 9.1 (51 reviews) | 8.7 (524 reviews) | 
  | **Ease of Setup** | 6.7 (728 reviews) | 8.6 (24 reviews) | 8.2 (213 reviews) | 
  | **Ease of Admin** | 6.9 (642 reviews) | 9.8 (7 reviews) | 8.5 (148 reviews) | 
  | **Quality of Support** | 8.6 (1202 reviews) | 9.6 (47 reviews) | 8.9 (448 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (651 reviews) | 10.0 (7 reviews) | 9.2 (148 reviews) | 
  | **Product Direction (% positive)** | 9.2 (1364 reviews) | 9.8 (51 reviews) | 9.0 (477 reviews) | 

---
## Pricing

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Hook

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Catalyst

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.0/10 | 1238 |
| **Hook** | 8.3/10 | 45 |
| **Catalyst** | 7.7/10 | 375 |

#### Customer Information

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Customer Health Scores** | 8.6 (1135 reviews) ✓ Verified | 8.3 (41 reviews) | 8.5 (349 reviews) ✓ Verified | 
| **Customer Monitoring** | 8.5 (1080 reviews) ✓ Verified | 8.9 (43 reviews) | 8.5 (341 reviews) ✓ Verified | 
| **Customer Profiles** | 8.4 (1074 reviews) ✓ Verified | 8.7 (41 reviews) | 8.7 (345 reviews) ✓ Verified | 
| **Playbooks** | 8.2 (1066 reviews) ✓ Verified | 7.4 (33 reviews) | 7.9 (309 reviews) ✓ Verified | 
| **Customer Segments** | 8.1 (933 reviews) ✓ Verified | 8.8 (32 reviews) | 8.4 (321 reviews) ✓ Verified | 
| **Product Engagement** | 7.9 (920 reviews) ✓ Verified | 9.0 (37 reviews) | 7.9 (309 reviews) ✓ Verified | 
| **Surveys** | 8.0 (947 reviews) ✓ Verified | 6.4 (24 reviews) | 6.3 (222 reviews) | 

#### Predictions

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Churn Risk** | 8.0 (962 reviews) ✓ Verified | 8.7 (40 reviews) | 8.1 (302 reviews) ✓ Verified | 
| **Upsell Opportunities** | 7.4 (839 reviews) ✓ Verified | 8.0 (34 reviews) | 7.6 (265 reviews) ✓ Verified | 
| **Custom Triggers** | 8.1 (905 reviews) ✓ Verified | 8.1 (32 reviews) | 7.9 (254 reviews) | 
| **Machine Learning** | 6.9 (661 reviews) ✓ Verified | 8.8 (29 reviews) | Feature Not Available | 

#### Platform

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Reporting & Dashboards** | 8.3 (1126 reviews) ✓ Verified | 8.2 (37 reviews) | 8.4 (331 reviews) ✓ Verified | 
| **API & Integrations** | 7.9 (999 reviews) ✓ Verified | 8.6 (37 reviews) | 7.9 (295 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 7.8 (980 reviews) ✓ Verified | 8.6 (34 reviews) | 7.7 (282 reviews) ✓ Verified | 
| **Workflow Capability** | 8.2 (1005 reviews) ✓ Verified | 8.2 (36 reviews) | 8.2 (296 reviews) ✓ Verified | 
| **Notifications** | 8.1 (1032 reviews) ✓ Verified | 8.3 (35 reviews) | 8.0 (309 reviews) ✓ Verified | 
| **Customization** | 8.1 (1041 reviews) ✓ Verified | 8.3 (34 reviews) | 8.3 (318 reviews) ✓ Verified | 
| **Scalability** | 8.6 (1032 reviews) ✓ Verified | 9.1 (35 reviews) | 8.6 (301 reviews) ✓ Verified | 
| **Data Security** | 8.6 (932 reviews) ✓ Verified | 9.3 (29 reviews) | 8.7 (269 reviews) ✓ Verified | 
| **Performance & Reliability** | 8.4 (1050 reviews) ✓ Verified | 9.0 (35 reviews) | 8.5 (323 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (1021 reviews) ✓ Verified | 8.8 (32 reviews) | 8.6 (302 reviews) ✓ Verified | 

#### Generative AI

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **AI Text Generation** | 7.0 (295 reviews) | 6.5 (13 reviews) | Feature Not Available | 
| **AI Text Summarization** | 7.2 (298 reviews) | 6.5 (13 reviews) | Feature Not Available | 

#### Agentic AI - Customer Success

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.4 (14 reviews) | Not enough data | 5.5 (16 reviews) | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 5.9 (16 reviews) | 
| **Cross-system Integration** | 8.6 (15 reviews) | Not enough data | 6.9 (16 reviews) | 
| **Natural Language Interaction** | 7.8 (13 reviews) | Not enough data | 5.4 (15 reviews) | 
| **Proactive Assistance** | 7.6 (14 reviews) | Not enough data | 5.6 (16 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Hook** | 8.9/10 | 6 |
| **Catalyst** | N/A | N/A |

#### Product Analytics

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Account-Level Analytics** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **User-Level Analytics** | Not enough data | 8.3 (6 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 9.0 (5 reviews) | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | 9.7 (5 reviews) | Not enough data | 
| **Multi-Product Analytics** | Not enough data | 8.3 (5 reviews) | Not enough data | 
| **User Scoring** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.9 (6 reviews) | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **User scoring** | Not enough data | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Hook** | N/A | N/A |
| **Catalyst** | 7.9/10 | 103 |

#### Data Sourcing

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 8.2 (88 reviews) | 
| **Expandability** | Not enough data | Not enough data | 8.3 (82 reviews) | 
| **Content Marketing** | Not enough data | Not enough data | Feature Not Available | 
| **Multiple Devices** | Not enough data | Not enough data | Feature Not Available | 

#### Intelligence

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Marketing Metrics** | Not enough data | Not enough data | 7.2 (64 reviews) | 
| **Predictive Modeling** | Not enough data | Not enough data | Feature Not Available | 
| **Recommendation Engine** | Not enough data | Not enough data | Feature Not Available | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 191 |
| **Hook** | 6.4/10 | 12 |
| **Catalyst** | 7.4/10 | 95 |

#### Sales Team

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Flexible Sales Process** | 7.8 (108 reviews) | 7.9 (11 reviews) | 7.9 (54 reviews) | 
| **Training Mode** | Feature Not Available | 5.7 (10 reviews) | Feature Not Available | 
| **Playbooks** | 7.9 (145 reviews) | 6.7 (9 reviews) | 7.9 (72 reviews) | 

#### Intelligence

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Opportunity Identification** | 7.8 (130 reviews) | 8.3 (11 reviews) | 7.7 (63 reviews) | 
| **Zero-touch Renewals** | 6.8 (115 reviews) | 4.2 (8 reviews) | Feature Not Available | 
| **Smart Content** | 7.6 (108 reviews) | 5.9 (9 reviews) | 7.0 (59 reviews) | 

#### Mapping

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Multiple Org Charts** | 7.5 (117 reviews) | 4.5 (7 reviews) | Feature Not Available | 
| **Stakeholder Roles** | 8.1 (129 reviews) | 7.7 (8 reviews) | Feature Not Available | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.3 (8 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.1 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.1 (8 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.7 (8 reviews) | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Hook** | N/A | N/A |
| **Catalyst** | 7.5/10 | 60 |

#### Platform Basics

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Templates** | Not enough data | Not enough data | 7.9 (56 reviews) | 
| **Exporting** | Not enough data | Not enough data | Feature Not Available | 
| **Multi-user Access and Collaboration** | Not enough data | Not enough data | 7.9 (50 reviews) | 
| **Multiple Personas** | Not enough data | Not enough data | Feature Not Available | 
| **Data Analytics ** | Not enough data | Not enough data | 7.4 (48 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (6 reviews) | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Hook** | N/A | N/A |
| **Catalyst** | 7.6/10 | 72 |

#### Platform Basics

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 7.4 (60 reviews) | 
| **Journey Optimization** | Not enough data | Not enough data | 7.8 (65 reviews) | 

#### Platform Data

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 7.6 (63 reviews) | 
| **Trends Reporting** | Not enough data | Not enough data | 7.5 (63 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.5 (69 reviews) | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 7.7 (61 reviews) | 

#### Platform Additional Functionality

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | Not enough data | 7.8 (64 reviews) | 
| **Automated Alerts** | Not enough data | Not enough data | 7.8 (61 reviews) | 

#### Agentic AI - Customer Journey Analytics

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.7 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.6 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (7 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.1 (7 reviews) | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 214 |
| **Hook** | N/A | N/A |
| **Catalyst** | N/A | N/A |

#### Analytics

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (174 reviews) | Not enough data | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.6 (151 reviews) | Not enough data | Not enough data | 
| **Customer Effort Score (CES)** | 7.9 (123 reviews) | Not enough data | Not enough data | 
| **Gamification** | 6.8 (111 reviews) | Not enough data | Not enough data | 

#### Customization

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Stakeholder Management** | 8.1 (144 reviews) | Not enough data | Not enough data | 
| **Multilanguage Support** | 7.7 (104 reviews) | Not enough data | Not enough data | 
| **Multiple Branding Support** | 7.6 (102 reviews) | Not enough data | Not enough data | 
| **Vertical-specific Solutions** | 7.6 (97 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **AI Text Generation** | 7.0 (47 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.2 (49 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.8/10 | 32 |
| **Hook** | 8.4/10 | 20 |
| **Catalyst** | N/A | N/A |

#### Platform

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Health Score** | 9.5 (28 reviews) | 8.8 (19 reviews) | Not enough data | 
| **Customer Profiles** | 10.0 (13 reviews) | 8.9 (19 reviews) | Not enough data | 
| **Notifications** | 9.5 (19 reviews) | 8.1 (13 reviews) | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Service Quality Assurance** | 8.9 (16 reviews) | 8.9 (15 reviews) | Not enough data | 
| **Analytics** | 8.8 (20 reviews) | 8.8 (16 reviews) | Not enough data | 
| **Revenue Impact** | 8.6 (15 reviews) | 8.9 (15 reviews) | Not enough data | 
| **Artificial Intelligence** | 9.2 (23 reviews) | 8.7 (13 reviews) | Not enough data | 
| **Sentiment** | 8.9 (17 reviews) | 8.8 (13 reviews) | Not enough data | 
| **Retention** | 9.4 (22 reviews) | 9.0 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | 6.3 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (8 reviews) | 6.7 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success)

**Unique to Gainsight Customer Success (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)

**Unique to Hook (2):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Product Analytics Software](https://www.g2.com/categories/product-analytics)

**Unique to Catalyst (3):** [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Success | Hook | Catalyst | 
|---|---|---|---|
| **Small-Business** | 9.0% | 3.8% | 13.0% | 
| **Mid-Market** | 57.9% | 84.9% | 74.8% | 
| **Enterprise** | 33.1% | 11.3% | 12.2% | 

### By Industry

#### Gainsight Customer Success

- **Computer Software:** 38.6%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.3%
- **Telecommunications:** 3.6%
- **Computer & Network Security:** 3.5%
- **Internet:** 3.2%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.6%

#### Hook

- **Computer Software:** 51.9%
- **Information Technology and Services:** 25.0%
- **Market Research:** 3.8%
- **Information Services:** 3.8%
- **Consulting:** 1.9%
- **Telecommunications:** 1.9%
- **Media Production:** 1.9%
- **Legal Services:** 1.9%
- **Internet:** 1.9%
- **Graphic Design:** 1.9%
- **Other:** 3.8%

#### Catalyst

- **Computer Software:** 40.2%
- **Information Technology and Services:** 17.3%
- **Marketing and Advertising:** 10.1%
- **Financial Services:** 5.0%
- **Computer & Network Security:** 3.7%
- **Education Management:** 2.1%
- **Internet:** 2.0%
- **Staffing and Recruiting:** 1.8%
- **Hospital & Health Care:** 1.4%
- **Mental Health Care:** 1.4%
- **Other:** 15.1%

---
## Alternatives

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (499 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)

### Alternatives to Hook

- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (499 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [PostHog](https://www.g2.com/products/posthog/reviews) — 4.5/5 stars (1050 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)

### Alternatives to Catalyst

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (499 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1354 reviews)
- [WebEngage](https://www.g2.com/products/webengage/reviews) — 4.5/5 stars (751 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1357 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14758 reviews)

---
## Top Discussions

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

### Hook

No discussions available for this product.

### Catalyst

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-success-vs-hook-technology-vs-totango-catalyst)