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Compare Freshcaller and MicroSIP 
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At a Glance
Market Segments
Small-Business (71.2% of reviews)
Small-Business (47.6% of reviews)
Entry-Level Pricing
$39/user/month, billed annually/user
No pricing available
Freshcaller
Star Rating
(131)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansMicroSIP
Star Rating
(21)4.2 out of 5
Market Segments
Small-Business (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MicroSIPSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk Contact Center excels in its call monitoring capabilities, scoring 8.8, which allows for effective oversight of agent performance. In contrast, MicroSIP's performance in this area is less robust, with a lower emphasis on monitoring features.
- Reviewers mention that Freshdesk Contact Center offers a superior quality of support with a score of 8.4, while MicroSIP falls short with a score of 7.0, indicating that users may find more reliable assistance with Freshdesk.
- G2 users highlight Freshdesk's strong omnichannel support, scoring 8.0, which integrates various communication channels seamlessly. MicroSIP, while functional, does not provide the same level of integration, making Freshdesk a better choice for businesses needing comprehensive communication solutions.
- Users on G2 report that Freshdesk Contact Center's automatic call distribution feature is highly effective, scoring 8.6, ensuring calls are routed efficiently. MicroSIP's capabilities in this area are less emphasized, which may lead to longer wait times for customers.
- Reviewers say that Freshdesk's performance evaluation tools are robust, scoring 8.4, allowing managers to assess agent performance effectively. MicroSIP's offerings in this area are not as comprehensive, which could hinder performance tracking.
- Users report that Freshdesk Contact Center's agent self-service options are user-friendly and effective, enhancing the overall user experience. MicroSIP does not emphasize this feature as strongly, which may limit user autonomy in managing their tasks.
Pricing
Entry-Level Pricing
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
MicroSIP
No pricing availableFree Trial
Freshcaller
No trial information availableMicroSIP
No trial information availableRatings
Meets Requirements
8.4
106
9.1
19
Ease of Use
8.6
105
9.2
19
Ease of Setup
8.4
60
Not enough data
Ease of Admin
8.4
60
Not enough data
Quality of Support
8.5
101
7.0
14
Has the product been a good partner in doing business?
8.4
58
Not enough data
Product Direction (% positive)
8.5
104
9.4
18
Features by Category
Quality Assurance
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
45
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
28
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.5
49
|
Verified
Not enough data
8.8
53
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
6.9
13
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
8.8
27
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
65
|
Verified
Not enough data
9.0
52
|
Verified
Not enough data
8.3
53
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
7.5
17
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Conversational Platform
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
9.8
16
Feature Not Available
5.0
7
Feature Not Available
5.2
7
Feature Not Available
4.4
8
Not enough data
8.5
13
Not enough data
9.2
15
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
8.3
11
Not enough data
4.8
9
Feature Not Available
8.3
13
Advanced Features
Not enough data
7.6
11
Not enough data
7.0
9
Not enough data
9.1
15
Categories
Categories
Shared Categories
Freshcaller and MicroSIP are categorized as VoIP Providers
Unique Categories
Freshcaller is categorized as Contact Center Quality Assurance, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Conversational Support
MicroSIP has no unique categories
Reviews
Reviewers' Company Size
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MicroSIP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Information Technology and Services
19.0%
Translation and Localization
9.5%
Telecommunications
9.5%
Facilities Services
9.5%
Accounting
9.5%
Other
42.9%
Discussions
Freshcaller has no discussions with answers
MicroSIP has no discussions with answers
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