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At a Glance
Market Segments
Mid-Market (64.6% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
No pricing available
Free
Forethought
Star Rating
(164)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtVoiceflow
Star Rating
(108)4.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Forethought AI excels in its AI Text Generation capabilities, receiving a score of 9.6, while Voiceflow's performance in this area is notably lower at 6.4. Reviewers mention that Forethought's generative AI features significantly enhance content creation efficiency.
- Reviewers mention that Voiceflow shines in Ease of Use with a score of 9.0 compared to Forethought AI's 8.4. Users on G2 appreciate Voiceflow's intuitive interface, making it easier for teams to design conversational flows without extensive training.
- G2 users highlight Forethought AI's superior Route To Human feature, scoring 9.0, which allows for seamless transitions to human agents. In contrast, Voiceflow's score of 7.9 indicates room for improvement in this critical area of customer support.
- Users say that Voiceflow's Natural Language Understanding (NLU) capabilities are impressive, scoring 9.4, while Forethought AI's score of 8.4 suggests it may not be as robust in understanding complex user queries. Reviewers mention that this difference can impact user satisfaction in conversational interactions.
- Reviewers mention that Forethought AI's Quality of Support is rated highly at 8.9, indicating a strong commitment to customer service. In contrast, Voiceflow's score of 8.8 shows it also provides good support, but users report that Forethought's responsiveness is particularly noteworthy.
- Users on G2 report that Forethought AI's Customization options are rated at 8.8, allowing for tailored solutions, while Voiceflow's score of 8.9 indicates it offers slightly better customization features. Reviewers mention that this flexibility is crucial for businesses looking to create unique user experiences.
Pricing
Entry-Level Pricing
Forethought
No pricing availableVoiceflow
Starter
Free
For students and hobbyists.
- 1 workspace
- 50 knowledge base sources
- Basic LLM models
Free Trial
Forethought
Free Trial is available
Voiceflow
Free Trial is available
Ratings
Meets Requirements
8.2
115
8.7
92
Ease of Use
8.3
119
8.8
91
Ease of Setup
7.7
71
8.9
81
Ease of Admin
7.9
69
8.7
56
Quality of Support
8.9
108
8.7
84
Has the product been a good partner in doing business?
9.1
69
8.8
54
Product Direction (% positive)
9.3
105
9.6
89
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
8.7
24
Not enough data
8.3
24
Not enough data
Feature Not Available
Data
Not enough data
8.5
52
Not enough data
8.2
52
Interaction
Not enough data
8.3
52
Not enough data
8.4
52
Not enough data
8.6
52
Not enough data
8.3
52
Not enough data
8.3
52
Task & Flow Management - AI Chatbots
Not enough data
8.5
24
Not enough data
8.1
24
Learning
Not enough data
7.7
52
Not enough data
7.4
51
Deployment & Embedding - AI Chatbots
Not enough data
8.6
24
Not enough data
8.2
23
Content Generation
Not enough data
8.4
50
Not enough data
Feature Not Available
Admin & Configuration - AI Chatbots
Not enough data
8.9
24
System
Not enough data
8.6
52
Not enough data
9.1
51
Not enough data
8.4
52
Not enough data
8.6
52
Agentic AI - AI Chatbots
Not enough data
8.1
26
Not enough data
7.8
26
Not enough data
8.7
25
Not enough data
7.7
25
Not enough data
8.2
26
Not enough data
7.9
25
Not enough data
8.2
26
Monitoring & Improvement - AI Chatbots
Not enough data
7.9
23
Reliability & Safety - AI Chatbots
Not enough data
8.1
23
Administration
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Responses
8.0
33
8.8
32
9.1
27
7.8
33
8.6
30
8.7
33
Automation - AI Agents
8.7
5
7.6
31
8.3
6
8.2
29
7.3
5
8.5
29
8.0
5
7.3
30
8.3
5
8.3
29
Platform
9.0
27
9.0
32
8.9
32
8.5
33
9.0
20
7.9
33
Autonomy - AI Agents
7.3
5
8.1
31
8.7
5
8.4
31
8.3
5
8.1
29
8.3
5
8.0
29
Generative AI
9.8
8
9.1
31
9.4
8
8.9
31
Responses
8.5
51
Not enough data
8.2
49
Not enough data
8.8
47
Not enough data
8.1
39
Not enough data
7.4
33
Not enough data
Platform
8.2
38
Not enough data
7.8
46
Not enough data
8.6
44
Not enough data
7.6
45
Not enough data
Feature Not Available
Not enough data
7.7
37
Not enough data
7.5
42
Not enough data
Generative AI
7.2
19
Not enough data
7.8
20
Not enough data
Conversational Platform
Not enough data
8.5
24
Not enough data
7.4
23
Not enough data
8.5
23
Not enough data
7.7
23
Support Automation
Not enough data
8.3
22
Not enough data
8.2
24
Not enough data
9.1
23
Not enough data
8.4
23
Generative AI
Not enough data
9.3
22
Not enough data
9.1
22
Customer Support
8.2
17
8.9
31
6.6
16
8.1
30
8.9
17
8.7
31
Automation
8.9
18
8.3
30
8.8
18
8.7
30
8.5
18
8.0
29
Artificial Intelligence
9.0
17
7.3
30
8.9
17
8.9
29
8.7
18
9.1
30
Generative AI
Not enough data
8.9
50
Not enough data
8.8
48
Agentic AI - Bot Platforms
Not enough data
8.2
31
Not enough data
7.9
32
Not enough data
8.1
31
Not enough data
7.8
31
Not enough data
8.4
31
Not enough data
7.6
31
Not enough data
8.0
32
Generative AI
7.7
16
Not enough data
Self-Service Experience
7.5
31
Not enough data
8.2
61
Not enough data
Feature Not Available
Not enough data
7.8
42
Not enough data
7.9
54
Not enough data
Self-Service Platform
8.4
53
Not enough data
8.4
58
Not enough data
8.6
60
Not enough data
8.1
57
Not enough data
Agentic AI - Customer Self-Service
7.3
8
Not enough data
6.9
7
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
6.0
8
Not enough data
7.8
9
Not enough data
Scalability and Performance - Generative AI Infrastructure
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
9.1
15
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Feature Not Available
Not enough data
8.6
15
Not enough data
8.0
15
Integration and Extensibility - Generative AI Infrastructure
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Security and Compliance - Generative AI Infrastructure
Not enough data
8.4
15
Not enough data
8.3
15
Not enough data
8.7
15
Usability and Support - Generative AI Infrastructure
Not enough data
9.0
15
Not enough data
9.3
15
Customization - AI Agent Builders
Not enough data
8.4
16
Not enough data
8.9
16
Not enough data
8.0
16
Functionality - AI Agent Builders
Not enough data
7.5
16
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
7.2
16
Data and Analytics - AI Agent Builders
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
7.6
16
Integration - AI Agent Builders
Not enough data
8.2
16
Not enough data
8.9
15
Not enough data
8.0
16
Not enough data
8.9
16
Voice Recognition - AI Voice Assistants
Not enough data
9.2
12
Speech Synthesis - AI Voice Assistants
Not enough data
8.8
12
Not enough data
8.8
12
Not enough data
9.0
12
Security and privacy - AI Voice Assistants
Not enough data
8.3
12
Compatibility - AI Voice Assistants
Not enough data
8.5
12
Customer Query Resolution - AI Customer Support Agents
8.5
12
Not enough data
8.2
11
Not enough data
7.9
12
Not enough data
9.2
11
Not enough data
7.8
10
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.7
10
Not enough data
Automation
8.7
13
Not enough data
8.2
14
Not enough data
6.8
12
Not enough data
Autonomy
8.0
11
Not enough data
7.6
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forethought and Voiceflow are categorized as Customer Service Automation and AI Agents For Business Operations
Unique Categories
Forethought is categorized as AI Customer Support Agents, Contact Center Knowledge Base, Chatbots, and Customer Self-Service
Voiceflow is categorized as AI Chatbots, AI Agent Builders, AI Voice Assistants, Generative AI Infrastructure, Conversational Support, and Bot Platforms
Reviews
Reviewers' Company Size
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Voiceflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Computer Software
14.0%
Information Technology and Services
11.8%
Real Estate
5.4%
Marketing and Advertising
5.4%
Financial Services
5.4%
Other
58.1%
Alternatives
Discussions
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
What is Voiceflow used for?
1 Comment
GJ
It is a chatbot software to build text or voice chatbots. You can use building blocks like LLMs, knowledge base, intents, logic (no code); use buttons,...Read more
Voiceflow has no more discussions with answers
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