Introducing G2.ai, the future of software buying.Try now
Compare FieldEdge and Smart Service 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ArborNote
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Map My Customers
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Unanet CRM by Cosential
Visit Website
At a Glance
Market Segments
Small-Business (84.1% of reviews)
Small-Business (84.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
FieldEdge
Star Rating
(83)4.1 out of 5
Market Segments
Small-Business (84.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about FieldEdgeSmart Service
Star Rating
(13)4.3 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Smart ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Smart Service excels in its calendar feature, boasting a perfect score of 10.0, which users appreciate for its intuitive design and seamless integration with scheduling tasks. In contrast, FieldEdge's calendar feature scores 8.6, with some users mentioning it could benefit from more customization options.
- Users report that Smart Service's invoicing capabilities are highly praised, achieving a score of 9.7. Reviewers mention that the ease of generating invoices and tracking payments is a significant advantage. FieldEdge, while still strong at 8.4, has users noting that its invoicing process can be less straightforward, leading to occasional confusion.
- G2 users highlight Smart Service's superior employee communication tools, scoring 9.0, which facilitate real-time updates and collaboration among team members. Users on G2 mention that FieldEdge's communication features, scoring 8.3, are effective but lack some of the advanced functionalities that Smart Service offers.
- Reviewers mention that Smart Service's reporting capabilities are robust, with a score of 8.7, allowing for detailed insights into business performance. In comparison, FieldEdge's reporting features, scoring 7.5, are seen as less comprehensive, with users expressing a desire for more in-depth analytics options.
- Users say that Smart Service's booking feature is highly effective, scoring 9.7, with many praising its user-friendly interface and efficiency in managing appointments. FieldEdge's booking feature, however, scores lower at 7.5, with some users reporting that it can be cumbersome and less intuitive.
- Reviewers mention that Smart Service has a strong quality of support, scoring 9.1, with many users appreciating the responsiveness and helpfulness of the support team. FieldEdge, while still providing good support at 8.5, has some users noting longer response times during peak periods.
Pricing
Entry-Level Pricing
FieldEdge
No pricing availableSmart Service
No pricing availableFree Trial
FieldEdge
No trial information availableSmart Service
No trial information availableRatings
Meets Requirements
8.0
72
9.2
12
Ease of Use
8.1
73
8.5
12
Ease of Setup
7.3
49
6.9
7
Ease of Admin
8.2
48
8.1
6
Quality of Support
8.4
73
8.6
12
Has the product been a good partner in doing business?
8.5
48
8.6
6
Product Direction (% positive)
7.8
70
7.9
11
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
8.5
48
10.0
6
8.7
51
9.0
5
8.4
44
9.4
6
7.4
42
9.4
6
On the Job
8.5
46
8.0
5
8.1
45
8.6
6
6.8
37
Not enough data
7.3
36
8.1
6
6.5
16
Not enough data
After the Job
7.3
47
8.9
6
7.1
46
Not enough data
8.3
51
9.7
6
Feature Not Available
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FieldEdge and Smart Service are categorized as Field Service Management
Unique Categories
FieldEdge has no unique categories
Smart Service has no unique categories
Reviews
Reviewers' Company Size
FieldEdge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smart Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
40.2%
Consumer Services
20.7%
Mechanical or Industrial Engineering
8.5%
Utilities
7.3%
Retail
3.7%
Other
19.5%
Consumer Services
23.1%
Construction
15.4%
Retail
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
7.7%
Other
38.5%
Discussions
FieldEdge has no discussions with answers
Smart Service has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
