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Compare Field Nation and mHelpDesk 
Featured Products
At a Glance
Market Segments
Small-Business (58.1% of reviews)
Small-Business (43.1% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Field Nation
Star Rating
(390)4.5 out of 5
Market Segments
Small-Business (58.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansmHelpDesk
Star Rating
(145)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about mHelpDeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Field Nation excels in user satisfaction, boasting a significantly higher overall score compared to mHelpDesk. Users appreciate the platform's intuitive design, noting that "the site is very easy to use" and that it provides "scope and guidance needed to find a tech for the service needed."
- According to verified reviews, mHelpDesk offers a user-friendly experience for those who may not be tech-savvy. Users highlight its "step by step instructions" and the supportive guidance provided during the process, making it accessible for individuals who may struggle with technology.
- Reviewers mention that Field Nation's customer service is a standout feature, with many praising the "excellent and very helpful" support. This level of assistance contributes to a smoother experience when navigating the platform, which is particularly beneficial for users who may need extra help.
- Users say that mHelpDesk can sometimes fall short in meeting specific workflow needs, with some reviewers indicating challenges in configuration. However, they appreciate the simplicity of adding customers to the system, which can be a plus for small businesses.
- Reviewers highlight that Field Nation's extensive features, such as "market smart insights" for locating technicians, provide a competitive edge. This functionality allows users to efficiently manage technician bookings, making the process "simple and hassle-free."
- According to recent feedback, both platforms have their strengths, but Field Nation's higher ratings in areas like ease of setup and quality of support suggest a more robust overall experience. Users enjoy the variety of options available to tailor their needs, which enhances daily usability.
Pricing
Entry-Level Pricing
Field Nation
Plus
Contact Us
An optimal solution for small field service companies looking to develop their on-demand labor strategy.
- Create direct relationships with skilled technicians
- Coverage for new verticals and locations
- Get real-time visibility into what’s happening on-site
mHelpDesk
No pricing availableFree Trial
Field Nation
Free Trial is available
mHelpDesk
Free Trial is available
Ratings
Meets Requirements
9.1
316
8.2
113
Ease of Use
8.8
320
8.3
115
Ease of Setup
8.9
194
7.6
45
Ease of Admin
8.9
173
8.0
45
Quality of Support
8.9
309
8.2
114
Has the product been a good partner in doing business?
9.1
182
7.6
45
Product Direction (% positive)
9.3
311
7.0
113
Features by Category
Platform Basics
8.5
27
Not enough data
8.4
27
Not enough data
8.6
27
Not enough data
Generative AI
8.3
8
Not enough data
Platform Performance
8.0
23
Not enough data
8.3
26
Not enough data
8.0
24
Not enough data
Platform Content
8.2
20
Not enough data
7.9
24
Not enough data
8.1
23
Not enough data
7.7
21
Not enough data
7.5
19
Not enough data
Platform Additional Functionality
8.2
26
Not enough data
8.3
24
Not enough data
8.3
26
Not enough data
Bill Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Billing
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
76
Not enough data
7.5
75
Not enough data
Before the Job
8.0
144
8.0
57
8.5
154
7.9
53
8.5
150
8.1
53
8.6
154
7.9
52
On the Job
8.6
154
7.4
11
8.6
150
8.1
55
7.9
144
7.8
6
8.2
149
8.0
46
Feature Not Available
8.1
6
After the Job
8.3
143
8.1
56
8.4
141
8.0
47
8.4
137
8.1
42
7.9
117
8.1
38
Agentic AI - Field Service Management
6.5
19
Not enough data
6.5
19
Not enough data
7.0
19
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Field Nation and mHelpDesk are categorized as Field Service Management
Unique Categories
Field Nation is categorized as Freelancer Management Systems
mHelpDesk is categorized as Billing and Repair Shop
Reviews
Reviewers' Company Size
Field Nation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
mHelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
34.6%
Telecommunications
9.7%
Computer Networking
5.2%
Computer & Network Security
5.2%
Computer Hardware
4.2%
Other
41.1%
Hospital & Health Care
10.0%
Education Management
9.2%
Utilities
6.2%
Real Estate
4.6%
Insurance
4.6%
Other
65.4%
Discussions
How do you input your insurance information down with ease?
2 Comments
NH
Hi Diana, thanks for reaching out! You can upload a Certificate of Insurance right from your profile. Here's a Help Center article to get you started:...Read more
How do I know the technicians on Field Nation are reliable?
1 Comment
Official Response from Field Nation
Less than 1% of Field Nation's support tickets are the fault of a technician. Field Nation has several checks and balances to ensure only the best...Read more
Is Field Nation risky?
1 Comment
Official Response from Field Nation
Field Nation offers the industry’s most comprehensive risk management program designed to protect clients using the Field Nation Marketplace. Field Nation’s...Read more
mHelpDesk has no discussions with answers
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