Users report that EZTrackIt excels in ease of use with a score of 9.0, while SendSuite falls behind with a score of 7.7. Reviewers mention that EZTrackIt's intuitive interface allows for quick onboarding and minimal training, making it ideal for small businesses.
Reviewers say that EZTrackIt has a superior quality of support, scoring 8.7 compared to SendSuite's 6.3. Users on G2 highlight that EZTrackIt’s customer service is responsive and helpful, often resolving issues promptly, whereas SendSuite users report longer wait times for support.
G2 users mention that EZTrackIt's ease of setup is a standout feature, scoring 9.0, which is particularly beneficial for small businesses looking to implement tracking solutions quickly. In contrast, SendSuite lacks detailed setup guidance, leading to a more cumbersome installation process.
Users say that EZTrackIt has a higher product direction score of 7.6, indicating a more positive outlook on future updates and features. Reviewers mention that they feel confident in EZTrackIt's commitment to evolving its software, while SendSuite's lower score of 6.1 raises concerns about its future development.
Reviewers mention that EZTrackIt is particularly strong in meeting requirements with a score of 8.9, as it offers features tailored for small businesses, such as customizable tracking options. SendSuite, with a score of 7.9, is noted for its enterprise focus, which may not cater as effectively to smaller operations.
Users report that EZTrackIt has a larger number of reviews (104) compared to SendSuite (13), suggesting a more established user base and greater trust in the product. This volume of feedback allows potential buyers to gauge the software's performance more reliably.
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