Compare EasyVista Service Manager and ServiceNow IT Service Management 
At a Glance
Market Segments
Enterprise (61.3% of reviews)
Enterprise (74.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
EasyVista Service Manager
Star Rating
(98)3.9 out of 5
Market Segments
Enterprise (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EasyVista Service ManagerServiceNow IT Service Management
Star Rating
(1,251)4.4 out of 5
Market Segments
Enterprise (74.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Service Management excels in automation capabilities, significantly reducing manual work. Users appreciate how it automates incidents, requests, and approvals, leading to fewer delays and human errors, which enhances overall productivity.
- Users say that EasyVista Service Manager offers a highly customizable experience, allowing organizations to tailor workflows without coding. This flexibility is highlighted by recent users who value its fast implementation and user-friendly interface, making it a strong choice for teams looking for adaptability.
- Reviewers mention that ServiceNow's workflow automation is particularly effective, helping to route tickets to certified admins efficiently. This feature not only improves resolution times but also contributes to a more predictable and scalable IT environment, as noted by users in their feedback.
- According to verified reviews, EasyVista Service Manager is praised for its intuitive self-service portal, which enhances user experience and engagement. Users find it easy to navigate, making it a practical tool for daily operations and integration with existing systems.
- G2 reviewers highlight that ServiceNow's recent AI integration is a game-changer, allowing for quick summaries of ticket progress without sifting through detailed notes. This innovation is seen as a significant time-saver, further boosting productivity for IT teams.
- Users express concerns about the overall user experience with EasyVista Service Manager, noting that while it has strong features, it sometimes struggles to meet specific workflow needs compared to ServiceNow. This feedback suggests that while EasyVista is powerful, it may require more effort to align with certain organizational processes.
Pricing
Entry-Level Pricing
EasyVista Service Manager
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
EasyVista Service Manager
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.1
91
8.9
806
Ease of Use
7.0
91
8.5
1,026
Ease of Setup
7.3
76
8.2
586
Ease of Admin
7.6
77
8.6
316
Quality of Support
7.7
84
8.6
733
Has the product been a good partner in doing business?
8.1
72
8.8
311
Product Direction (% positive)
7.8
85
8.8
784
Features by Category
Administration
9.2
12
|
Verified
9.0
247
|
Verified
9.0
12
|
Verified
8.7
232
|
Verified
8.2
13
|
Verified
8.8
248
|
Verified
Service Desk
8.7
14
|
Verified
9.2
264
|
Verified
8.7
13
|
Verified
9.2
251
|
Verified
9.0
13
|
Verified
9.0
250
|
Verified
Management
7.6
14
|
Verified
8.9
240
|
Verified
7.8
13
|
Verified
8.9
216
|
Verified
7.9
13
|
Verified
8.8
221
|
Verified
8.3
14
|
Verified
8.8
216
|
Verified
7.9
12
|
Verified
8.5
201
Functionality
8.8
12
|
Verified
9.4
256
|
Verified
7.7
10
|
Verified
8.8
223
7.6
11
|
Verified
8.7
224
|
Verified
8.2
12
|
Verified
8.9
236
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.3
5
7.3
43
Not enough data
7.5
42
8.7
5
8.1
58
Not enough data
7.5
42
Not enough data
7.5
43
7.7
5
7.2
44
8.7
5
7.5
44
Monitoring
Not enough data
8.9
225
|
Verified
Not enough data
9.0
235
|
Verified
Not enough data
9.1
237
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
237
|
Verified
Not enough data
9.0
233
Not enough data
8.7
222
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
121
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.8
29
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.6
26
Not enough data
7.6
26
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.8
24
9.0
305
7.1
25
8.9
303
7.3
24
9.1
308
6.3
21
8.8
299
6.1
16
8.7
291
Reporting
6.0
22
8.7
304
6.7
20
8.7
279
7.7
13
8.4
172
Access & Usability
6.1
15
8.0
236
7.8
20
8.7
289
7.9
20
8.5
258
7.9
14
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
8.9
6
7.8
18
9.2
6
8.6
23
8.9
6
7.8
18
7.3
5
8.4
18
8.7
5
7.6
19
8.6
6
7.7
18
Categories
Categories
Shared Categories
EasyVista Service Manager and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
EasyVista Service Manager is categorized as Enterprise Monitoring
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
Reviews
Reviewers' Company Size
EasyVista Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
11.8%
Information Technology and Services
9.7%
Government Administration
7.5%
Insurance
7.5%
Hospital & Health Care
5.4%
Other
58.1%
Information Technology and Services
26.8%
Computer Software
7.4%
Hospital & Health Care
7.0%
Financial Services
5.4%
Computer & Network Security
3.8%
Other
49.6%
Alternatives
Discussions
EasyVista Service Manager has no discussions with answers
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
What is the ServiceNow now platform?
2 Comments
PN
Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees...Read more
What features of ITIL are utilized by the ServiceNow platform?
1 Comment
VS
Following are some of the advantages of using ServiceNow ITIL:
It allows us to develop an evident capability model that coordinates with enterprise...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
