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Compare EasyVista Service Manager and ServiceNow IT Service Management 
Featured Products
At a Glance
Market Segments
Enterprise (61.5% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
EasyVista Service Manager
Star Rating
(96)3.9 out of 5
Market Segments
Enterprise (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EasyVista Service ManagerServiceNow IT Service Management
Star Rating
(1,209)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to EasyVista Service Manager. Users appreciate its ability to streamline IT service delivery, with features that allow for real-time tracking and reporting, enhancing user satisfaction.
- According to verified reviews, EasyVista Service Manager is praised for its fast implementation and highly customizable workflows that require no coding. Users find it user-friendly, making it a solid choice for organizations looking for a straightforward setup.
- Reviewers mention that ServiceNow's automation capabilities have greatly improved, allowing for the reduction of manual tasks and saving time. This is particularly beneficial for day-to-day IT operations, as users highlight the smooth integrations that enhance efficiency.
- Users say that while EasyVista Service Manager offers a good self-service portal and integration options, it sometimes struggles with meeting specific workflow needs, which can lead to configuration challenges for some organizations.
- G2 reviewers highlight that ServiceNow IT Service Management has a robust support system, with a quality of support rating that reflects its effectiveness in assisting users. This is a crucial factor for organizations that rely heavily on timely support for their IT operations.
- According to recent user feedback, EasyVista Service Manager is noted for its intuitive interface and ease of use, making it accessible for teams without extensive technical expertise. However, it has fewer recent reviews compared to ServiceNow, which may indicate a less active user base.
Pricing
Entry-Level Pricing
EasyVista Service Manager
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
EasyVista Service Manager
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.0
89
8.9
782
Ease of Use
7.0
89
8.5
1,001
Ease of Setup
7.3
74
8.1
560
Ease of Admin
7.6
77
8.6
306
Quality of Support
7.6
82
8.5
710
Has the product been a good partner in doing business?
8.1
72
8.9
302
Product Direction (% positive)
7.8
84
8.8
760
Features by Category
Administration
9.1
11
|
Verified
9.0
236
|
Verified
8.9
11
|
Verified
8.7
226
|
Verified
7.9
11
|
Verified
8.8
238
|
Verified
Service Desk
8.5
12
|
Verified
9.2
248
|
Verified
8.6
12
|
Verified
9.2
246
|
Verified
8.9
12
|
Verified
9.0
237
|
Verified
Management
7.2
12
|
Verified
8.9
230
|
Verified
7.6
12
|
Verified
8.9
214
|
Verified
7.8
12
|
Verified
8.8
216
|
Verified
8.1
12
|
Verified
8.8
211
|
Verified
7.7
11
|
Verified
8.5
199
Functionality
8.8
12
|
Verified
9.3
235
|
Verified
7.7
10
|
Verified
8.7
221
7.3
10
|
Verified
8.7
221
|
Verified
8.0
11
|
Verified
8.8
224
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
43
Not enough data
7.5
42
Not enough data
7.7
45
Not enough data
7.5
42
Not enough data
7.4
42
Not enough data
7.1
42
Not enough data
7.5
44
Monitoring
Not enough data
8.9
224
|
Verified
Not enough data
9.0
233
|
Verified
Not enough data
9.1
237
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
236
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
22
9.0
303
6.9
23
8.9
302
7.0
22
9.1
308
6.0
19
8.7
297
5.9
15
8.7
290
Reporting
5.6
20
8.7
301
6.4
18
8.7
279
7.7
13
8.4
172
Access & Usability
5.8
14
8.0
235
7.6
19
8.7
288
7.7
18
8.5
256
7.5
12
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
8.7
5
7.8
18
9.0
5
8.2
18
8.7
5
7.8
18
7.3
5
8.4
18
8.7
5
7.5
18
8.3
5
7.7
18
Categories
Categories
Shared Categories
EasyVista Service Manager and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
EasyVista Service Manager is categorized as Enterprise Monitoring
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
Reviews
Reviewers' Company Size
EasyVista Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
12.1%
Information Technology and Services
9.9%
Insurance
7.7%
Government Administration
7.7%
Hospital & Health Care
5.5%
Other
57.1%
Information Technology and Services
26.8%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.6%
Computer & Network Security
3.6%
Other
49.6%
Alternatives
Discussions
EasyVista Service Manager has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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