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Compare EasyVista Service Manager and ServiceNow IT Service Management 
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ServiceNow IT Service Management
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At a Glance
Market Segments
Enterprise (61.5% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
EasyVista Service Manager
Star Rating
(96)3.9 out of 5
Market Segments
Enterprise (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EasyVista Service ManagerServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that EasyVista Service Manager excels in Change Management with a score of 9.2, indicating a robust capability in managing changes effectively, while ServiceNow IT Service Management, although strong, does not provide a specific score for this feature.
- Reviewers mention that ServiceNow IT Service Management shines in Incident Management, particularly in automating ticket routing (9.0), ticket prioritization (9.0), and ticket notifications (9.1), which significantly enhances operational efficiency compared to EasyVista's lower scores in these areas.
- G2 users highlight that EasyVista's Knowledge Base feature scores only 4.7, which is notably lower than ServiceNow's impressive 8.7, suggesting that users may find it challenging to access helpful resources and documentation within EasyVista.
- Users on G2 report that ServiceNow's dashboards and reporting capabilities are superior, with a score of 8.7, while EasyVista's reporting functionality is rated at just 4.5, indicating a significant gap in the ability to visualize and analyze data effectively.
- Reviewers say that EasyVista Service Manager's mobile access is rated at 4.0, which may hinder users who require on-the-go access, whereas ServiceNow's mobile functionality scores 8.1, providing a more user-friendly experience for mobile users.
- Users report that ServiceNow IT Service Management offers a more comprehensive self-service portal (8.7) compared to EasyVista's score of 7.3, which can lead to better user satisfaction and reduced workload for support teams.
Pricing
Entry-Level Pricing
EasyVista Service Manager
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
EasyVista Service Manager
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.0
89
8.9
774
Ease of Use
7.0
89
8.5
993
Ease of Setup
7.3
74
8.1
553
Ease of Admin
7.6
77
8.6
299
Quality of Support
7.6
82
8.5
702
Has the product been a good partner in doing business?
8.1
72
8.8
295
Product Direction (% positive)
7.8
84
8.8
752
Features by Category
Administration
9.1
11
|
Verified
9.0
233
|
Verified
8.9
11
|
Verified
8.7
223
|
Verified
7.9
11
|
Verified
8.8
235
|
Verified
Service Desk
8.5
12
|
Verified
9.1
244
|
Verified
8.6
12
|
Verified
9.2
245
|
Verified
8.9
12
|
Verified
9.0
235
|
Verified
Management
7.2
12
|
Verified
8.9
226
|
Verified
7.6
12
|
Verified
8.9
213
|
Verified
7.8
12
|
Verified
8.8
215
|
Verified
8.1
12
|
Verified
8.8
210
|
Verified
7.7
11
|
Verified
8.5
198
Functionality
8.8
12
|
Verified
9.3
231
|
Verified
7.7
10
|
Verified
8.8
220
7.3
10
|
Verified
8.7
220
|
Verified
8.0
11
|
Verified
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Monitoring
Not enough data
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
22
9.0
302
6.9
23
8.9
301
7.0
22
9.1
307
6.0
19
8.7
296
5.9
15
8.7
289
Reporting
5.6
20
8.7
300
6.4
18
8.7
278
7.7
13
8.4
172
Access & Usability
5.8
14
8.0
235
7.6
19
8.7
288
7.7
18
8.5
256
7.5
12
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
8.7
5
7.8
18
9.0
5
8.2
18
8.7
5
7.8
18
7.3
5
8.4
18
8.7
5
7.5
18
8.3
5
7.7
18
Categories
Categories
Shared Categories
EasyVista Service Manager and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
EasyVista Service Manager is categorized as Enterprise Monitoring
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
Reviews
Reviewers' Company Size
EasyVista Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
12.1%
Information Technology and Services
9.9%
Insurance
7.7%
Government Administration
7.7%
Hospital & Health Care
5.5%
Other
57.1%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
EasyVista Service Manager has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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