# EasyVista Service Manager vs ServiceNow IT Service Management Comparison --- ## AI Generated Summary - **G2 reviewers report** that ServiceNow IT Service Management excels in providing a streamlined experience for incident and request management, with users appreciating its ability to centralize support requests efficiently. One user noted, "I value consistency more than speed," highlighting the platform's reliability in ticket resolution. - **Users say** that EasyVista Service Manager stands out for its **fast implementation** and **highly customizable workflows** without the need for coding. Reviewers have praised its user-friendly interface, which allows for quick updates and escalations of high-volume tickets, making it ideal for busy IT environments. - **According to verified reviews** , ServiceNow's robust reporting and analytics capabilities are a significant advantage, with users noting that it simplifies the management of incidents, problems, and changes all in one place. This integration helps teams maintain oversight and control over their IT processes. - **Reviewers mention** that while EasyVista Service Manager offers a powerful platform for centralizing IT processes, it sometimes struggles to meet specific workflow needs, leading to configuration challenges. However, its intuitive self-service portal is frequently highlighted as a strong feature that enhances user experience. - **G2 reviewers highlight** that ServiceNow IT Service Management has a higher overall satisfaction score, reflecting its strong market presence and user trust. Users appreciate the platform's ability to deliver consistent results, which is crucial for organizations that prioritize reliability in their IT service management. - **Users say** that EasyVista's asset management features are commendable, with one reviewer noting its effectiveness in managing complex ITIL workflows. This capability, combined with its scalability and integration options, makes it a viable choice for organizations looking for flexibility in their IT service management solutions. | | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | | **Total Reviews** | 102 | 1,941 | | **Largest Market Segment** | Enterprise (61.9% of reviews) | Enterprise (73.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### EasyVista Service Manager Pros: - Integrations (5 reviews) - Ease of Use (3 reviews) Cons: - Complex Configuration (1 reviews) - Complexity (1 reviews) ### ServiceNow IT Service Management Pros: - Ease of Use (168 reviews) - Incident Management (112 reviews) Cons: - Learning Curve (72 reviews) - Expensive (60 reviews) --- ## Ratings Comparison | Rating | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Meets Requirements** | 8.1 (95 reviews) | 8.9 (925 reviews) | | **Ease of Use** | 7.2 (95 reviews) | 8.5 (1403 reviews) | | **Ease of Setup** | 7.5 (80 reviews) | 8.2 (775 reviews) | | **Ease of Admin** | 7.6 (78 reviews) | 8.6 (340 reviews) | | **Quality of Support** | 7.8 (88 reviews) | 8.6 (1020 reviews) | | **Has the product been a good partner in doing business?** | 8.2 (73 reviews) | 8.9 (335 reviews) | | **Product Direction (% positive)** | 7.9 (88 reviews) | 8.9 (926 reviews) | --- ## Pricing ### EasyVista Service Manager #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ServiceNow IT Service Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | 8.3/10 | 15 | | **ServiceNow IT Service Management** | 8.6/10 | 704 | #### Administration | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Change Management** | 9.2 (12 reviews) ✓ Verified | 9.2 (338 reviews) ✓ Verified | | **Asset Management** | 9.0 (12 reviews) ✓ Verified | 8.8 (261 reviews) ✓ Verified | | **Reports & Analytics** | 8.2 (13 reviews) ✓ Verified | 8.8 (329 reviews) ✓ Verified | #### Service Desk | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Help Desk** | 8.7 (14 reviews) ✓ Verified | 9.4 (410 reviews) ✓ Verified | | **Incident Reports** | 8.7 (13 reviews) ✓ Verified | 9.3 (327 reviews) ✓ Verified | | **Process Workflow** | 9.0 (13 reviews) ✓ Verified | 9.1 (379 reviews) ✓ Verified | #### Management | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Reporting** | 7.6 (14 reviews) ✓ Verified | 8.9 (328 reviews) ✓ Verified | | **Administration Console** | 7.8 (13 reviews) ✓ Verified | 8.6 (247 reviews) ✓ Verified | | **Access Management** | 7.9 (13 reviews) ✓ Verified | 8.8 (244 reviews) ✓ Verified | | **Asset Management** | 8.3 (14 reviews) ✓ Verified | 8.9 (242 reviews) ✓ Verified | | **Policy Dictation** | 7.9 (12 reviews) ✓ Verified | 8.4 (223 reviews) | #### Functionality | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Ticketing System** | 8.8 (12 reviews) ✓ Verified | 9.5 (425 reviews) ✓ Verified | | **Performance Logging** | 7.7 (10 reviews) ✓ Verified | 8.7 (229 reviews) | | **Alerting** | 7.6 (11 reviews) ✓ Verified | 8.7 (235 reviews) ✓ Verified | | **Automation** | 8.2 (12 reviews) ✓ Verified | 9.1 (354 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | 7.3 (5 reviews) | 7.6 (56 reviews) | | **Multi-step Planning** | Not enough data | 7.6 (48 reviews) | | **Cross-system Integration** | 8.7 (5 reviews) | 8.7 (141 reviews) | | **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | | **Natural Language Interaction** | Not enough data | 7.5 (52 reviews) | | **Proactive Assistance** | 7.7 (5 reviews) | 7.3 (51 reviews) | | **Decision Making** | 8.7 (5 reviews) | 7.7 (53 reviews) | ### Incident Management | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | N/A | N/A | | **ServiceNow IT Service Management** | 8.3/10 | 314 | #### Monitoring | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Constant Monitoring** | Not enough data | 8.9 (225 reviews) ✓ Verified | | **Timely Alerts** | Not enough data | 9.1 (243 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 9.1 (248 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | 7.7 (33 reviews) | #### Management Tools | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Ticket Assignment** | Not enough data | 9.2 (253 reviews) ✓ Verified | | **Standardization** | Not enough data | 9.1 (254 reviews) | | **Lifecycle Visualization** | Not enough data | 8.7 (237 reviews) ✓ Verified | #### Generative AI | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **AI Text Generation** | Not enough data | 8.3 (108 reviews) | | **AI Text Summarization** | Not enough data | 8.3 (124 reviews) | #### Agentic AI - Incident Management | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | | **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | | **Cross-system Integration** | Not enough data | 8.0 (35 reviews) | | **Adaptive Learning** | Not enough data | 7.6 (28 reviews) | | **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | | **Decision Making** | Not enough data | 7.9 (30 reviews) | ### Enterprise Monitoring | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | N/A | N/A | | **ServiceNow IT Service Management** | N/A | N/A | #### Functionality | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Diverse Systems Monitoring** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Observability** | Not enough data | Not enough data | | **AI/ML Integration** | Not enough data | Not enough data | #### Management | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Single Pane of Glass** | Not enough data | Not enough data | | **Dashboards and Visualization** | Not enough data | Not enough data | | **Performance Baselines** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | #### Agentic AI - Enterprise Monitoring | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **EasyVista Service Manager** | 7.6/10 | 30 | | **ServiceNow IT Service Management** | 8.5/10 | 408 | #### Incident Management | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Automate Ticket Routing** | 7.9 (26 reviews) | 9.0 (333 reviews) | | **Ticket Prioritization** | 7.2 (26 reviews) | 9.0 (327 reviews) | | **Ticket Notifications** | 7.4 (25 reviews) | 9.1 (334 reviews) | | **Knowledge Base** | 6.3 (21 reviews) | 8.8 (321 reviews) | | **Knowledge Base/Ticket Integration** | 6.1 (16 reviews) | 8.8 (306 reviews) | #### Reporting | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Dashboards** | 6.3 (24 reviews) | 8.8 (330 reviews) | | **Time Tracking** | 6.7 (20 reviews) | 8.8 (290 reviews) | | **Surveys** | 7.7 (13 reviews) | 8.5 (179 reviews) | #### Access & Usability | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Mobile** | 6.1 (15 reviews) | 8.0 (240 reviews) | | **Self Service** | 7.8 (20 reviews) | 8.8 (304 reviews) | | **Active Directory** | 7.9 (20 reviews) | 8.5 (263 reviews) | | **Multi-Channel Access** | 8.0 (15 reviews) | 8.8 (167 reviews) | #### Agentic AI - Service Desk | Feature | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.2 (24 reviews) | | **Multi-step Planning** | 8.9 (6 reviews) | 8.2 (22 reviews) | | **Cross-system Integration** | 9.3 (7 reviews) | 8.7 (34 reviews) | | **Adaptive Learning** | 8.9 (6 reviews) | 8.0 (20 reviews) | | **Natural Language Interaction** | 7.3 (5 reviews) | 8.4 (19 reviews) | | **Proactive Assistance** | 8.7 (5 reviews) | 7.8 (20 reviews) | | **Decision Making** | 8.6 (6 reviews) | 7.9 (20 reviews) | --- ## Categories **Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to EasyVista Service Manager (1):** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring) **Unique to ServiceNow IT Service Management (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management) --- ## Reviewer Demographics ### By Company Size | Segment | EasyVista Service Manager | ServiceNow IT Service Management | |---|---|---| | **Small-Business** | 6.2% | 5.8% | | **Mid-Market** | 32.0% | 21.1% | | **Enterprise** | 61.9% | 73.1% | ### By Industry #### EasyVista Service Manager - **Higher Education:** 11.3% - **Information Technology and Services:** 11.3% - **Government Administration:** 8.2% - **Insurance:** 7.2% - **Hospital & Health Care:** 5.2% - **Pharmaceuticals:** 4.1% - **Retail:** 3.1% - **Banking:** 2.1% - **Commercial Real Estate:** 2.1% - **Defense & Space:** 2.1% - **Other:** 43.3% #### ServiceNow IT Service Management - **Information Technology and Services:** 24.3% - **Hospital & Health Care:** 7.3% - **Computer Software:** 6.6% - **Financial Services:** 5.8% - **Computer & Network Security:** 3.5% - **Insurance:** 3.5% - **Higher Education:** 3.2% - **Banking:** 2.9% - **Manufacturing:** 2.4% - **Retail:** 2.4% - **Other:** 38.1% --- ## Alternatives ### Alternatives to EasyVista Service Manager - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (287 reviews) - [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) ### Alternatives to ServiceNow IT Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5003 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (287 reviews) - [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (630 reviews) --- ## Top Discussions ### EasyVista Service Manager No discussions available for this product. ### ServiceNow IT Service Management - Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...." - Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments > **Top comment:** "Industries used in Healthcare Financial services Government Manufacturing Telecommunications Education Platform can also be used for..." - Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..." - Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL: It allows us to develop an evident capability model that coordinates with enterprise..." - Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/easyvista-service-manager-vs-servicenow-it-service-management)