Link copied to clipboard # EasyVista Service Manager vs ServiceNow IT Service Management Comparison - What are their main differences? Share [ Export ](/compare/easyvista-service-manager/servicenow-it-service-management/export.csv) EasyVista Service ManagerServiceNow IT Service...[+ Add Product](#) Pricing **EasyVista Service Manager** No pricing available **ServiceNow IT Service Management** No pricing available **Pricing Insights** from reviews Time to Implement **EasyVista Service Manager** 4 monthsFaster Based on 24 responses **ServiceNow IT Service Management** 5 months Based on 20 responses Return on Investment **EasyVista Service Manager** 17 months Based on 10 responses **ServiceNow IT Service Management** 13 months4 months sooner Based on 18 responses Perceived Cost **EasyVista Service Manager** $$$$$ **ServiceNow IT Service Management** $$$$$ Average Discount **EasyVista Service Manager** 18%3% more **ServiceNow IT Service Management** 15% ![EasyVista Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/easyvista-service-manager.svg "EasyVista Service Manager") ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **EasyVista Service Manager** [ Integrations (5) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2076637&qs=pros-and-cons#reviews)[ Ease of Use (3) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2051923&qs=pros-and-cons#reviews)[ Complex Configuration (1) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2454436&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/easyvista-service-manager/reviews?filters%5Bsentiment_snippet%5D=2291264&qs=pros-and-cons#reviews) **ServiceNow IT Service Management** [ Ease of Use (168) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[ Incident Management (112) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[ Learning Curve (72) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[ Expensive (60) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews) Integrations **EasyVista Service Manager** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ae5d46296d0f8afa0fd352fc44bf419d/microsoft365.png "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b00e507e44754cbb21d7618478c06ee8/redmine.png "Product Avatar Image") Redmine ](https://www.g2.com/products/redmine/reviews)[ View all ](https://www.g2.com/products/easyvista-service-manager/integrations) **ServiceNow IT Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image") Accreditation Manager ](https://www.g2.com/products/accreditation-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image") Aria ](https://www.g2.com/products/aria-aria/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image") AWS Cloud Development Kit... ](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[ View all ](https://www.g2.com/products/servicenow-it-service-management/integrations) Screenshots **EasyVista Service Manager** ![EasyVista Service Manager screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/76083/kpi-2.png) **ServiceNow IT Service Management** ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png) **Ratings** from reviews Meets Requirements **EasyVista Service Manager** 8.1 8.195 **ServiceNow IT Service Management** 8.9 8.9939 Ease of Use **EasyVista Service Manager** 7.2 7.295 **ServiceNow IT Service Management** 8.5 8.51,462 Ease of Setup **EasyVista Service Manager** 7.5 7.580 **ServiceNow IT Service Management** 8.2 8.2791 Ease of Admin **EasyVista Service Manager** 7.6 7.678 **ServiceNow IT Service Management** 8.6 8.6349 Quality of Support **EasyVista Service Manager** 7.8 7.888 **ServiceNow IT Service Management** 8.6 8.61,070 Has the product been a good partner in doing business? **EasyVista Service Manager** 8.2 8.273 **ServiceNow IT Service Management** 8.8 8.8344 Product Direction (% positive) **EasyVista Service Manager** 7.9 7.988 **ServiceNow IT Service Management** 8.9 8.9935 **Features** ratings from reviews IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) 8.3 15 8.8 768 Administration Change Management 9.2(tied score) 12 | Verified 9.2(tied score) 356 | Verified Asset Management 9.0(won by 0.2) 12 | Verified 8.8 265 | Verified Reports & Analytics 8.2 13 | Verified 8.9(won by 0.7) 336 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Management Not enough data 9.0(won by default) 5 Task Management Not enough data 9.4(won by default) 9 Service Request Management Not enough data 9.9(won by default) 21 Configuration Management Not enough data 8.3(won by default) 6 Ticket Management Not enough data 9.5(won by default) 32 Workflow Management Not enough data 8.6(won by default) 22 Problem Management Not enough data 9.6(won by default) 14 Incident Management Not enough data 9.8(won by default) 29 Support Ticket Management Not enough data 9.7(won by default) 5 Knowledge Base Management Not enough data 8.7(won by default) 5 IT Asset Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Release Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk 8.7 14 | Verified 9.4(won by 0.7) 416 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Incident Reports 8.7 13 | Verified 9.3(won by 0.6) 333 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Process Workflow 9.0 13 | Verified 9.1(won by 0.1) 384 | Verified Customizable Reports Not enough data Not enough data Management Reporting 7.6 14 | Verified 9.0(won by 1.4) 334 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Administration Console 7.8 13 | Verified 8.6(won by 0.8) 249 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Asset Management 8.3 14 | Verified 8.9(won by 0.6) 246 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Policy Dictation 7.9 12 | Verified 8.4(won by 0.5) 224 (There is a greater than 0.5 difference between this product's rating and its competitors) Access Management 7.9 13 | Verified 8.8(won by 0.9) 245 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Reporting Not enough data Not enough data Functionality Ticketing System 8.8 12 | Verified 9.5(won by 0.7) 439 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Performance Logging 7.7 10 | Verified 8.7(won by 1.0) 228 (There is a greater than 0.5 difference between this product's rating and its competitors) Alerting 7.6 11 | Verified 8.7(won by 1.1) 236 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Automation 8.2 12 | Verified 9.1(won by 0.9) 370 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution 7.3 5 7.6(won by 0.3) 56 Cross-system Integration 8.7 5 8.8(won by 0.1) 144 Proactive Assistance 7.7(won by 0.4) 5 7.3 51 Decision Making 8.7(won by 1.0) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 52 Multi-step Planning Not enough data 7.6(won by default) 48 Adaptive Learning Not enough data 7.5(won by default) 47 Natural Language Interaction Not enough data 7.5(won by default) 51 Third-Party Integrations Not enough data 8.1(won by default) 7 Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Activity Dashboard Not enough data 10.0(won by default) 5 Collaboration Tools Not enough data 10.0(won by default) 6 Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 7.6 30 8.5 424 Incident Management Automate Ticket Routing 7.9 26 9.1(won by 1.2) 334 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Prioritization 7.2 26 9.0(won by 1.8) 329 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Notifications 7.4 25 9.1(won by 1.7) 336 (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base 6.3 21 8.8(won by 2.5) 322 (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base/Ticket Integration 6.1 16 8.8(won by 2.7) 307 (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Notifications Not enough data Not enough data Reporting Dashboards 6.3 24 8.8(won by 2.5) 331 (There is a greater than 0.5 difference between this product's rating and its competitors) Time Tracking 6.7 20 8.8(won by 2.1) 292 (There is a greater than 0.5 difference between this product's rating and its competitors) Surveys 7.7 13 8.5(won by 0.8) 179 (There is a greater than 0.5 difference between this product's rating and its competitors) Activity Tracking Not enough data Not enough data Access & Usability Mobile 6.1 15 8.0(won by 1.9) 240 (There is a greater than 0.5 difference between this product's rating and its competitors) Self Service 7.8 20 8.8(won by 1.0) 308 (There is a greater than 0.5 difference between this product's rating and its competitors) Active Directory 7.9 20 8.5(won by 0.6) 263 (There is a greater than 0.5 difference between this product's rating and its competitors) Multi-Channel Access 8.0 15 8.8(won by 0.8) 167 (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Access Not enough data Not enough data Agentic AI - Service Desk Multi-step Planning 8.9(won by 0.7) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 22 Cross-system Integration 9.3(won by 0.6) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 33 Adaptive Learning 8.9(won by 0.9) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 20 Natural Language Interaction 7.3 5 8.4(won by 1.1) 18 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 8.7(won by 0.9) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 20 Decision Making 8.6(won by 0.7) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 20 Autonomous Task Execution Not enough data 8.2(won by default) 24 Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) Not enough data 8.3 323 Monitoring Constant Monitoring Not enough data 8.9(won by default) 227 | Verified Timely Alerts Not enough data 9.1(won by default) 245 | Verified TIcket Accuracy Not enough data 9.1(won by default) 249 | Verified AI Monitoring Not enough data 7.7(won by default) 33 Mobile Alerts Not enough data Not enough data Email Alerts Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Management Tools Ticket Assignment Not enough data 9.2(won by default) 254 | Verified Standardization Not enough data 9.1(won by default) 253 Lifecycle Visualization Not enough data 8.7(won by default) 237 | Verified Generative AI AI Text Generation Not enough data 8.3(won by default) 108 AI Text Summarization Not enough data 8.3(won by default) 126 Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution Not enough data 7.3(won by default) 27 Multi-step Planning Not enough data 7.4(won by default) 28 Cross-system Integration Not enough data 8.0(won by default) 34 Adaptive Learning Not enough data 7.6(won by default) 28 Natural Language Interaction Not enough data 7.8(won by default) 27 Proactive Assistance Not enough data 7.9(won by default) 30 Decision Making Not enough data 7.9(won by default) 30 Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data Show 2 feature categories with incomplete data Configuration Management[Hide 83 FeaturesShow 83 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Widgets Not enough data Not enough data Impact Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Self Service Portal Not enough data Not enough data License Management Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Task Management Not enough data Not enough data Request Assignment Not enough data Not enough data Help Desk Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data SSL Security Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Single Sign On Not enough data Not enough data Data Mapping Not enough data Not enough data Client Portal Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Incident Management Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Prioritization Not enough data Not enough data Generative AI Not enough data Not enough data Performance Monitoring Not enough data Not enough data Email Management Not enough data Not enough data Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Collaboration Tools Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Inventory Management Not enough data Not enough data Data Import/Export Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Drag & Drop Not enough data Not enough data Activity Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Workflow Management Not enough data Not enough data Configuration Management Not enough data Not enough data Problem Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data IT Asset Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Change Management Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Customizable Reports Not enough data Not enough data Contract/License Management Not enough data Not enough data Relationship Mapping Not enough data Not enough data Customizable Fields Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Data Aggregation and Publishing Not enough data Not enough data Cost Tracking Not enough data Not enough data Template Management Not enough data Not enough data Lifecycle Management Not enough data Not enough data Historical Reporting Not enough data Not enough data Monitoring Not enough data Not enough data Configuration Automation Not enough data Not enough data Customizable Templates Not enough data Not enough data Search/Filter Not enough data Not enough data File Management Not enough data Not enough data Status Tracking Not enough data Not enough data Patch Management Not enough data Not enough data Document Management Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Version Control Not enough data Not enough data Task Progress Tracking Not enough data Not enough data IT Cost Management Not enough data Not enough data Archiving & Retention Not enough data Not enough data Scheduling Not enough data Not enough data Reporting/Analytics Not enough data Not enough data User Management Not enough data Not enough data Policy Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Audit Trail Not enough data Not enough data Business Process Automation Not enough data Not enough data Sarbanes-Oxley Compliance Not enough data Not enough data Task Scheduling Not enough data Not enough data Enterprise Monitoring[Hide 15 FeaturesShow 15 Features](javascript:void(0);) Not enough data Not enough data Functionality Diverse Systems Monitoring Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Observability Not enough data Not enough data AI/ML Integration Not enough data Not enough data Management Single Pane of Glass Not enough data Not enough data Dashboards and Visualization Not enough data Not enough data Performance Baselines Not enough data Not enough data Alerting Not enough data Not enough data Agentic AI - Enterprise Monitoring Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![EasyVista Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/easyvista-service-manager.svg "EasyVista Service Manager")](https://www.g2.com/products/easyvista-service-manager/reviews) EasyVista Service Manager Small-Business(50 or fewer emp.) 6.2% Mid-Market(51-1000 emp.) 32.0% Enterprise(\> 1000 emp.) 61.9% [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Small-Business(50 or fewer emp.) 5.9% Mid-Market(51-1000 emp.) 21.3% Enterprise(\> 1000 emp.) 72.9% Small-Business (50 or fewer emp.) 6.2% 5.9% Mid-Market (51-1000 emp.) 32.0% 21.3% Enterprise (\> 1000 emp.) 61.9% 72.9% Reviewers' Industry [![EasyVista Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/66c6b691243382736e759bc1a7adf329/easyvista-service-manager.svg "EasyVista Service Manager")](https://www.g2.com/products/easyvista-service-manager/reviews) EasyVista Service Manager Higher Education 11.3% Information Technology and Services 11.3% Government Administration 8.2% Insurance 7.2% Hospital & Health Care 5.2% Other 56.7% [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Information Technology and Services 24.1% Hospital & Health Care 7.2% Computer Software 6.8% Financial Services 6.0% Computer & Network Security 3.6% Other 52.5% FAQs ## EasyVista Service Manager vs ServiceNow IT Service... FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between EasyVista Service Manager vs ServiceNow IT Service...? ServiceNow IT Service Management stands out for higher reviewer satisfaction across all major dimensions compared to EasyVista Service Manager. | [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | | --- | --- | | 4.0/5 (102 reviews) | 4.5/5 (1953 reviews) | | Enterprise | Enterprise | | 7.5 | 8.2 | | 7.8 | 8.6 | | Integrations (5 all-time mentions) | Ease of Use (168 all-time mentions) | ### How do the pricing models of EasyVista Service Manager and ServiceNow IT Service... compare? ServiceNow IT Service Management is rated higher for value by reviewers than EasyVista Service Manager. - **EasyVista Service Manager:** In recent reviews, buyers highlight its cost-effectiveness but note trade-offs in feature depth and support quality. - **ServiceNow IT Service Management:** Reviewers consistently cite strong ROI and satisfaction with the value delivered, especially due to automation and comprehensive features. - **Switching reasons:** Reviewers mention moving to ServiceNow IT Service Management for its broader feature set and higher satisfaction with value despite higher costs. ### What are the best alternatives to EasyVista Service Manager and ServiceNow IT Service...? The top 3 alternatives to EasyVista Service Manager and ServiceNow IT Service Management are Freshservice, Jira Service Management, and BMC Helix ITSM. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) | 4.0/5 (102 reviews) | Enterprise | Cost-effective, but with trade-offs in support and reporting | Integrations (5 all-time mentions) | | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | Strong ROI and satisfaction with value, especially for automation | Ease of Use (168 all-time mentions) | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — | | [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) | 3.7/5 (297 reviews) | Enterprise | — | — | ### Which Service Desk features should I prioritize when comparing EasyVista Service Manager and ServiceNow IT Service...? Buyers should prioritize Dashboards, Ease of Use, Integrations, Customizability, and Reporting when comparing EasyVista Service Manager and ServiceNow IT Service Management. - **Dashboards:** ServiceNow IT Service Management is frequently praised for dashboard clarity and SLA tracking; EasyVista Service Manager receives mixed feedback on dashboard speed and reporting depth. - **Ease of Use:** ServiceNow IT Service Management: 8.5; EasyVista Service Manager: 7.2. - **Integrations:** EasyVista Service Manager: 5 all-time mentions; ServiceNow IT Service Management: 22 all-time mentions for Jira integration. - **Customizability:** ServiceNow IT Service Management: 97 all-time mentions for features; EasyVista Service Manager: 2 all-time mentions for customizability. - **Reporting:** ServiceNow IT Service Management: reviewers highlight robust reporting; EasyVista Service Manager: reviewers note limited reporting capabilities and reliance on external tools. ### What are the pros and cons of EasyVista Service Manager vs ServiceNow IT Service...? ServiceNow IT Service Management's headline strength is ease of use, while EasyVista Service Manager is most often praised for integrations. - **EasyVista Service Manager strengths:** Integrations (5 all-time mentions), flexibility (3), ease of use (3), implementation ease (3), customizability (2), centralized management (1). - **EasyVista Service Manager trade-offs:** Complex configuration (1), complexity (1), complex reporting (1), complex setup (1), confusing interface (1), limited reporting capabilities in recent reviews. - **ServiceNow IT Service Management strengths:** Ease of use (168 all-time mentions), features (97), collaboration (52), team collaboration (30), frequent updates (10), automation, and dashboard clarity in recent reviews. - **ServiceNow IT Service Management trade-offs:** Reviewers note a steep learning curve for advanced features, complex setup and customization, and higher cost for smaller organizations. ### Is EasyVista Service Manager or ServiceNow IT Service... better for small businesses? Freshservice is the top-ranked alternative with a Mid-Market focus, but both EasyVista Service Manager and ServiceNow IT Service Management are primarily used by Enterprise organizations. - **EasyVista Service Manager:** Largest segment is Enterprise; reviewers mention adaptability for various company sizes but highlight a steeper learning curve and less modern UI for small businesses. - **ServiceNow IT Service Management:** Largest segment is Enterprise; reviewers consistently cite its suitability for large organizations and note that its complexity and cost may be less ideal for small businesses. ### Which Service Desk platform has better integrations? ServiceNow IT Service Management is favored by reviewers for integrations, especially with enterprise tools. - **EasyVista Service Manager:** Integrations are cited in 5 all-time mentions, with reviewers noting good integration options but less detail on specific third-party tools. - **ServiceNow IT Service Management:** Jira integration is cited in 22 all-time mentions, and reviewers frequently highlight strong integration capabilities with other enterprise applications. ### How do EasyVista Service Manager and ServiceNow IT Service... compare on customer support? ServiceNow IT Service Management scores higher on Quality of Support by 0.8 points, a material difference over EasyVista Service Manager. - **EasyVista Service Manager:** Reviewers describe support as generally helpful but note slow response times and limited support quality in some cases. - **ServiceNow IT Service Management:** Reviewers consistently praise support responsiveness and expertise, with a Quality of Support score of 8.6. ### Which is easier to implement, EasyVista Service Manager or ServiceNow IT Service...? ServiceNow IT Service Management is rated higher for Ease of Setup by 0.7 points, a material difference over EasyVista Service Manager. - **EasyVista Service Manager:** Reviewers report a steep learning curve and initial complexity in setup, with some noting the need for consultancy support to reach operational readiness. - **ServiceNow IT Service Management:** Reviewers highlight straightforward initial setup, especially for standard workflows, but note that advanced customization requires more expertise. ### Which product has better Dashboards? ServiceNow IT Service Management is more frequently praised for its dashboards and reporting capabilities than EasyVista Service Manager. - **EasyVista Service Manager:** Reviewers mention dashboards but cite sluggish performance and limited reporting, with some relying on external tools for deeper analytics. - **ServiceNow IT Service Management:** Reviewers frequently highlight dashboard clarity, SLA tracking, and comprehensive reporting as key strengths, with dashboards cited in recent reviews as a major benefit. Alternatives **EasyVista Service Manager Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM") [ BMC Helix ITSM ](/products/bmc-software-bmc-helix-itsm/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) **ServiceNow IT Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews)