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Compare Dynamics 365 Customer Service and osTicket 
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At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Customer Service
Star Rating
(31)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansDynamics 365 Customer Service vs osTicket
When assessing the two solutions, reviewers found osTicket easier to use, set up, and administer. However, reviewers preferred doing business with Dynamics 365 Customer Service overall.
- Reviewers felt that osTicket meets the needs of their business better than Dynamics 365 Customer Service.
- When comparing quality of ongoing product support, reviewers felt that Dynamics 365 Customer Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of osTicket over Dynamics 365 Customer Service.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availableosTicket
No pricing availableFree Trial
Dynamics 365 Customer Service
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
8.5
20
8.8
41
Ease of Use
7.9
20
8.2
41
Ease of Setup
7.4
9
8.0
29
Ease of Admin
7.7
8
8.3
29
Quality of Support
8.4
19
6.9
27
Has the product been a good partner in doing business?
8.6
6
8.4
24
Product Direction (% positive)
8.2
19
8.8
39
Features by Category
Ticket and Case Management
8.2
10
|
Verified
8.6
32
|
Verified
8.3
10
|
Verified
8.7
32
|
Verified
8.8
10
|
Verified
8.0
31
|
Verified
8.9
9
|
Verified
8.4
29
|
Verified
8.7
9
|
Verified
8.0
24
8.2
10
7.7
30
8.7
9
|
Verified
8.3
31
|
Verified
8.5
10
|
Verified
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
8.1
24
|
Verified
8.7
10
9.0
27
8.3
9
|
Verified
5.3
10
|
Verified
8.0
10
5.3
10
8.5
10
|
Verified
4.0
7
Platform
8.3
6
5.4
16
8.9
6
|
Verified
7.1
23
|
Verified
9.0
7
|
Verified
8.8
25
|
Verified
8.3
7
|
Verified
6.8
13
|
Verified
8.5
9
|
Verified
7.2
26
|
Verified
8.7
9
|
Verified
7.8
27
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.9
6
|
Verified
7.1
23
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.9
15
Not enough data
8.2
13
Not enough data
8.1
12
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
Self-Service Platform
8.9
6
Not enough data
9.4
6
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and osTicket are categorized as Help Desk
Unique Categories
Dynamics 365 Customer Service is categorized as Customer Self-Service, Live Chat, and Digital Customer Service Platforms
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Wholesale
3.7%
Other
51.9%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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