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Compare Computer and FreshChat 
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LiveChat
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At a Glance
Market Segments
Mid-Market (55.4% of reviews)
Small-Business (58.9% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$0.00
Computer
Star Rating
(161)4.4 out of 5
Market Segments
Mid-Market (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansFreshChat
Star Rating
(488)4.4 out of 5
Market Segments
Small-Business (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansComputer vs FreshChat
When assessing the two solutions, reviewers found FreshChat easier to use, set up, and administer. However, reviewers preferred doing business with Computer overall.
- Reviewers felt that FreshChat meets the needs of their business better than Computer.
- When comparing quality of ongoing product support, reviewers felt that Computer is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Computer over FreshChat.
Pricing
Entry-Level Pricing
Computer
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Free Trial
Computer
Free Trial is available
FreshChat
Free Trial is available
Ratings
Meets Requirements
8.4
132
8.7
397
Ease of Use
8.6
132
9.1
399
Ease of Setup
7.9
77
8.8
253
Ease of Admin
8.8
46
9.0
243
Quality of Support
9.0
128
8.8
391
Has the product been a good partner in doing business?
9.2
45
8.8
239
Product Direction (% positive)
9.5
132
9.0
399
Features by Category
Ticket and Case Management
8.6
37
Not enough data
8.3
37
Not enough data
8.4
37
Not enough data
7.8
34
Not enough data
8.1
36
Not enough data
8.2
37
Not enough data
8.5
37
Not enough data
8.3
36
Not enough data
Generative AI
7.7
33
Not enough data
8.2
33
Not enough data
Agentic AI - Help Desk
6.8
18
Not enough data
6.6
17
Not enough data
6.5
17
Not enough data
Communication Channels
8.2
35
Not enough data
8.2
36
Not enough data
8.0
34
Not enough data
6.1
31
Not enough data
5.5
31
Not enough data
Platform
6.9
33
Not enough data
7.7
35
8.5
273
|
Verified
8.6
33
Not enough data
8.1
34
Not enough data
7.2
33
Not enough data
7.3
33
Not enough data
Messenger
Not enough data
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Channels
Not enough data
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Customers
Not enough data
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.2
19
Not enough data
8.3
21
Not enough data
Knowledge Management
8.6
20
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Responses
Not enough data
8.5
102
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Platform
Not enough data
9.2
105
Not enough data
8.9
99
Not enough data
8.8
100
Not enough data
8.5
98
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Generative AI
Not enough data
8.4
42
Not enough data
8.6
42
Conversational Platform
Not enough data
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Support Automation
Not enough data
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Generative AI
Not enough data
8.5
61
Not enough data
8.5
61
Generative AI
7.1
8
8.5
73
7.3
8
8.6
72
Feature Not Available
7.8
73
Communication
8.3
11
9.2
279
|
Verified
8.8
11
8.5
292
|
Verified
7.9
8
8.4
202
|
Verified
9.0
8
8.9
247
|
Verified
7.4
7
8.2
138
|
Verified
Internal Use
7.7
35
8.5
273
|
Verified
7.7
10
8.7
268
|
Verified
6.9
9
8.4
221
|
Verified
8.6
11
8.7
256
|
Verified
8.8
10
9.0
248
|
Verified
8.5
11
8.5
253
|
Verified
Generative AI
8.3
23
8.9
33
Self-Service Experience
8.5
24
8.9
92
8.5
24
8.7
93
Feature Not Available
8.4
80
6.7
22
8.5
67
7.7
24
8.6
69
Self-Service Platform
8.0
23
9.1
74
8.0
23
8.9
77
8.3
22
8.0
68
8.4
23
8.8
77
Agentic AI - Customer Self-Service
6.0
8
Not enough data
4.6
8
Not enough data
6.0
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.4
7
Not enough data
5.7
7
Not enough data
Generative AI
Not enough data
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Process
Not enough data
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Channels
Not enough data
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Insight
Not enough data
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Categories
Categories
Shared Categories
Computer and FreshChat are categorized as Live Chat and Customer Self-Service
Unique Categories
FreshChat is categorized as Conversational Support, Conversational Marketing, Chatbots, and Social Customer Service
Reviews
Reviewers' Company Size
Computer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Financial Services
17.7%
Information Technology and Services
11.4%
Human Resources
5.7%
Insurance
4.4%
Other
38.6%
Information Technology and Services
10.3%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.3%
Alternatives
Discussions
Computer has no discussions with answers
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
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