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At a Glance
Market Segments
Mid-Market (45.2% of reviews)
Mid-Market (64.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Cresta
Star Rating
(43)4.2 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrestaForethought
Star Rating
(164)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Forethought AI excels in its Call Analytics capabilities, particularly in Call Recording and Machine Learning, which help in analyzing customer interactions effectively. In contrast, Cresta's strengths lie in its Lead Qualification and Quality Assurance features, which reviewers mention as being particularly beneficial for sales teams.
- Reviewers mention that Forethought AI has a more user-friendly Conversation Editor, rated at 8.9, making it easier for teams to create and manage conversations. On the other hand, users on G2 highlight Cresta's superior Integration capabilities, scoring 9.0, which allows for seamless connectivity with other tools.
- G2 users report that Forethought AI's Natural Language Understanding (NLU) feature, rated at 8.4, provides a solid foundation for understanding customer queries. However, users say that Cresta's Route To Human feature, rated at 8.5, offers a more efficient transition from AI to human agents, enhancing customer experience.
- Users on G2 highlight that Forethought AI's Quality of Support is rated at 8.9, indicating a strong commitment to customer service. In contrast, Cresta's support is rated slightly lower at 8.7, but reviewers mention that its Knowledge Base is extensive and helpful for self-service.
- Reviewers mention that Forethought AI's Generative AI capabilities, particularly in AI Text Summarization, are rated lower at 6.1, indicating room for improvement. Conversely, users report that Cresta's generative features, while also rated modestly, provide better AI Text Generation capabilities, scoring 6.4, which is more aligned with user needs.
- Users say that Forethought AI's Automation features, particularly in Customer Interaction Automation, are robust, scoring 8.6. However, reviewers mention that Cresta's Self-Service Experience is rated lower at 7.3, suggesting that while it offers automation, it may not be as intuitive for end-users.
Pricing
Entry-Level Pricing
Cresta
No pricing availableForethought
No pricing availableFree Trial
Cresta
No trial information availableForethought
Free Trial is available
Ratings
Meets Requirements
8.4
31
8.2
115
Ease of Use
9.1
31
8.3
119
Ease of Setup
8.0
10
7.7
71
Ease of Admin
8.7
10
7.9
69
Quality of Support
8.8
31
8.9
108
Has the product been a good partner in doing business?
10.0
9
9.1
69
Product Direction (% positive)
8.3
28
9.3
105
Features by Category
Administration
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
8.0
33
Not enough data
9.1
27
Not enough data
8.6
30
Automation - AI Agents
Not enough data
8.7
5
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Platform
Not enough data
9.0
27
Not enough data
8.9
32
Not enough data
9.0
20
Autonomy - AI Agents
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
Feature Not Available
9.8
8
Feature Not Available
9.4
8
Responses
Not enough data
8.5
51
Not enough data
8.2
49
Not enough data
8.8
47
Not enough data
8.1
39
Not enough data
7.4
33
Platform
Not enough data
8.2
38
Not enough data
7.8
46
Not enough data
8.6
44
Not enough data
7.6
45
Not enough data
Feature Not Available
Not enough data
7.7
37
Not enough data
7.5
42
Generative AI
Not enough data
7.2
19
Not enough data
7.8
20
Customer Support
Not enough data
8.2
17
Not enough data
6.6
16
Not enough data
8.9
17
Automation
Not enough data
8.9
18
Not enough data
8.8
18
Not enough data
8.5
18
Artificial Intelligence
Not enough data
9.0
17
Not enough data
8.9
17
Not enough data
8.7
18
Generative AI
Not enough data
7.7
16
Self-Service Experience
Not enough data
7.5
31
Not enough data
8.2
61
Not enough data
Feature Not Available
Not enough data
7.8
42
Not enough data
7.9
54
Self-Service Platform
Not enough data
8.4
53
Not enough data
8.4
58
Not enough data
8.6
60
Not enough data
8.1
57
Agentic AI - Customer Self-Service
Not enough data
7.3
8
Not enough data
6.9
7
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
6.0
8
Not enough data
7.8
9
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.1
24
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback
8.7
22
Not enough data
8.5
19
Not enough data
9.0
19
Not enough data
8.6
19
Not enough data
8.9
20
Not enough data
8.1
19
Not enough data
8.4
17
Not enough data
Generative AI
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
12
Not enough data
8.2
11
Not enough data
7.9
12
Not enough data
9.2
11
Not enough data
7.8
10
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.7
10
Automation
Not enough data
8.7
13
Not enough data
8.2
14
Not enough data
6.8
12
Autonomy
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
8.5
11
Not enough data
8.5
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cresta and Forethought are categorized as AI Customer Support Agents, Chatbots, and AI Agents For Business Operations
Unique Categories
Cresta is categorized as Contact Center Quality Assurance, Conversation Intelligence, Natural Language Generation (NLG), and Sales Coaching
Forethought is categorized as Customer Service Automation, Contact Center Knowledge Base, and Customer Self-Service
Reviews
Reviewers' Company Size
Cresta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
21.4%
Hospitality
21.4%
Telecommunications
9.5%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Other
33.3%
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Alternatives
Discussions
Cresta has no discussions with answers
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
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