Compare DevRev and HubSpot Service Hub 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$0.00 Per Month
DevRev
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansHubSpot Service Hub
Star Rating
(2,897)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Computer. Users appreciate its ability to keep client information organized and accessible, which enhances productivity and communication.
- Users say that HubSpot Service Hub's automation tools are a standout feature, saving time by efficiently routing tickets and triggering follow-up emails without manual intervention. This is particularly beneficial for teams looking to streamline their customer support processes.
- Reviewers mention that while Computer offers a unified space for tracking emails and tickets, it struggles to match the comprehensive reporting and analytical capabilities of HubSpot Service Hub. Users have highlighted HubSpot's built-in knowledge base as a game-changer for self-service, reducing repetitive inquiries.
- According to verified reviews, both products have similar star ratings, but HubSpot Service Hub has a much larger volume of reviews, indicating a more reliable consensus on its performance. This larger user base contributes to a more robust understanding of its strengths and weaknesses.
- Users highlight that Computer provides a clean and intuitive interface, making it easy to navigate. However, they also note that it lacks some of the advanced features found in HubSpot Service Hub, which can limit its effectiveness for more complex customer support needs.
- Reviewers appreciate the quality of support from both products, but HubSpot Service Hub's higher ratings in ease of setup and user experience suggest that it may be a better choice for teams looking for a quick and efficient onboarding process.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
DevRev
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.4
137
8.5
2,130
Ease of Use
8.5
137
8.6
2,323
Ease of Setup
7.9
81
8.3
1,333
Ease of Admin
8.8
47
8.5
921
Quality of Support
9.0
132
8.8
1,955
Has the product been a good partner in doing business?
9.2
46
8.8
909
Product Direction (% positive)
9.3
137
8.7
1,998
Features by Category
Ticket and Case Management
8.6
38
8.5
772
|
Verified
8.3
38
8.4
772
|
Verified
8.5
40
8.4
785
|
Verified
7.9
36
8.2
707
|
Verified
8.2
38
7.8
482
8.3
38
8.2
707
|
Verified
8.6
38
8.4
719
8.3
37
8.7
745
|
Verified
Generative AI
7.7
34
7.3
98
8.2
33
7.3
98
Agentic AI - Help Desk
6.8
18
7.5
89
6.6
17
7.5
91
6.5
17
7.4
91
Communication Channels
8.2
35
8.1
505
8.2
37
8.5
718
|
Verified
8.1
36
8.3
642
|
Verified
6.1
31
7.8
447
5.5
32
7.7
465
Platform
6.7
35
7.3
513
7.7
36
8.1
624
|
Verified
8.6
34
8.4
669
|
Verified
8.2
37
8.3
628
|
Verified
7.3
35
8.3
724
|
Verified
7.4
34
8.5
744
|
Verified
Customer Information
Not enough data
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Predictions
Not enough data
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Platform
Not enough data
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
667
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
843
|
Verified
Generative AI
Not enough data
7.6
121
Not enough data
7.7
118
Agentic AI - Customer Success
Not enough data
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Knowledge Management
8.7
21
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Responses
Not enough data
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Automation - AI Agents
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Platform
Not enough data
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Autonomy - AI Agents
Not enough data
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Generative AI
Not enough data
8.8
17
Not enough data
9.0
17
Conversational Platform
Not enough data
8.3
803
Not enough data
8.0
608
Not enough data
8.1
354
Not enough data
8.2
548
Support Automation
Not enough data
8.2
633
Not enough data
8.1
396
Not enough data
8.2
609
Not enough data
8.1
566
Generative AI
Not enough data
7.4
263
Not enough data
7.4
260
Generative AI
7.1
8
7.7
140
7.3
8
7.7
138
Feature Not Available
Feature Not Available
Communication
8.3
11
8.6
424
|
Verified
8.9
12
8.4
422
|
Verified
7.9
8
8.7
388
|
Verified
9.0
8
8.6
337
7.4
7
8.1
265
Internal Use
7.7
36
8.1
624
|
Verified
7.7
10
8.5
380
|
Verified
6.9
9
8.4
340
|
Verified
8.6
11
8.6
421
8.8
10
8.8
412
|
Verified
8.5
11
8.7
399
|
Verified
Generative AI
8.3
23
7.6
186
Self-Service Experience
8.5
25
8.6
655
8.5
24
8.6
628
Feature Not Available
7.7
86
6.7
22
7.9
416
7.8
25
8.3
451
Self-Service Platform
8.0
23
8.3
437
8.0
23
8.5
453
8.3
23
7.7
360
8.4
23
8.3
429
Agentic AI - Customer Self-Service
6.0
8
8.3
32
4.6
8
8.4
32
6.0
8
8.2
32
6.5
8
8.3
32
6.9
8
8.6
32
6.4
7
8.8
31
5.7
7
8.5
31
Generative AI
8.7
20
7.6
86
8.7
19
7.5
86
Generative AI
Not enough data
7.5
80
Not enough data
7.4
81
Survey Management
Not enough data
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Process Management
Not enough data
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
System Management
Not enough data
8.9
252
|
Verified
Not enough data
8.8
243
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and HubSpot Service Hub are categorized as Shared Inbox, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
HubSpot Service Hub is categorized as AI Agents For Business Operations, Conversational Support, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.1%
Financial Services
17.8%
Information Technology and Services
11.7%
Human Resources
6.1%
Insurance
4.3%
Other
38.0%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.3%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
DevRev has no discussions with answers
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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