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At a Glance
Market Segments
Mid-Market (55.4% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$0.00 Per Month
Computer
Star Rating
(161)4.4 out of 5
Market Segments
Mid-Market (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansHubSpot Service Hub
Star Rating
(2,871)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HubSpot Service Hub excels in its Quality of Support with a score of 8.8, while DevRev shines even brighter with a score of 9.2, indicating that users find DevRev's support team more responsive and helpful.
- Reviewers mention that HubSpot Service Hub offers a more user-friendly Ease of Use experience with a score of 8.6 compared to DevRev's 8.7, suggesting that while both are easy to navigate, DevRev has slightly better usability features.
- G2 users highlight that HubSpot Service Hub's Ticket Creation User Experience is rated at 8.5, which is lower than DevRev's 9.0, indicating that users find DevRev's ticketing system more intuitive and efficient for managing customer inquiries.
- Users on G2 report that HubSpot Service Hub's Workflow capabilities score 8.4, while DevRev's score of 8.7 suggests that DevRev provides more robust automation features that streamline processes effectively.
- Reviewers mention that HubSpot Service Hub's Knowledge Base feature is rated at 8.6, which is on par with DevRev's 8.8, indicating that both platforms provide valuable resources, but DevRev's knowledge base may have a slight edge in comprehensiveness.
- Users say that HubSpot Service Hub's Customer Profiles feature scores 8.7, which is equal to DevRev's score, suggesting that both platforms effectively manage customer data, but users appreciate the additional insights offered by DevRev.
Pricing
Entry-Level Pricing
Computer
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Computer
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.4
132
8.5
2,112
Ease of Use
8.6
132
8.6
2,304
Ease of Setup
7.9
77
8.3
1,315
Ease of Admin
8.8
46
8.5
913
Quality of Support
9.0
128
8.8
1,940
Has the product been a good partner in doing business?
9.2
45
8.8
901
Product Direction (% positive)
9.5
132
8.7
1,980
Features by Category
Ticket and Case Management
8.6
37
8.5
767
|
Verified
8.3
37
8.4
768
|
Verified
8.4
37
8.4
773
|
Verified
7.8
34
8.2
706
|
Verified
8.1
36
7.8
483
8.2
37
8.2
707
|
Verified
8.5
37
8.4
716
8.3
36
8.7
739
|
Verified
Generative AI
7.7
33
7.4
96
8.2
33
7.4
96
Agentic AI - Help Desk
6.8
18
7.5
90
6.6
17
7.6
92
6.5
17
7.5
91
Communication Channels
8.2
35
8.1
505
8.2
36
8.5
718
|
Verified
8.0
34
8.3
642
|
Verified
6.1
31
7.8
448
5.5
31
7.7
465
Platform
6.9
33
7.4
513
7.7
35
8.1
625
|
Verified
8.6
33
8.4
668
|
Verified
8.1
34
8.3
624
|
Verified
7.2
33
8.3
719
|
Verified
7.3
33
8.5
742
|
Verified
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.2
19
Not enough data
8.3
21
Not enough data
Knowledge Management
8.6
20
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Conversational Platform
Not enough data
8.3
805
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Support Automation
Not enough data
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Generative AI
7.1
8
7.7
141
7.3
8
7.7
139
Feature Not Available
Feature Not Available
Communication
8.3
11
8.6
426
|
Verified
8.8
11
8.4
424
|
Verified
7.9
8
8.7
390
|
Verified
9.0
8
8.6
338
7.4
7
8.1
266
Internal Use
7.7
35
8.1
625
|
Verified
7.7
10
8.5
382
|
Verified
6.9
9
8.4
341
|
Verified
8.6
11
8.6
423
8.8
10
8.8
413
|
Verified
8.5
11
8.7
401
|
Verified
Generative AI
8.3
23
7.6
188
Self-Service Experience
8.5
24
8.6
657
8.5
24
8.6
630
Feature Not Available
7.7
86
6.7
22
7.9
418
7.7
24
8.3
453
Self-Service Platform
8.0
23
8.3
439
8.0
23
8.5
455
8.3
22
7.7
362
8.4
23
8.3
431
Agentic AI - Customer Self-Service
6.0
8
8.4
34
4.6
8
8.5
34
6.0
8
8.3
34
6.5
8
8.4
34
6.9
8
8.7
34
6.4
7
8.9
33
5.7
7
8.6
33
Generative AI
8.7
20
7.6
86
8.7
19
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Computer and HubSpot Service Hub are categorized as Shared Inbox, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Computer is categorized as Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
HubSpot Service Hub is categorized as AI Agents For Business Operations, Conversational Support, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Computer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Financial Services
17.7%
Information Technology and Services
11.4%
Human Resources
5.7%
Insurance
4.4%
Other
38.6%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
Computer has no discussions with answers
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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