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At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Small-Business (82.4% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 Seat Per Month
ChurnZero
Star Rating
(1,536)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroOnboard
Star Rating
(41)5.0 out of 5
Market Segments
Small-Business (82.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 Seat Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in customer health scores with a rating of 8.9, while Onboard does not provide this feature, which reviewers mention is crucial for tracking customer engagement and satisfaction.
- Reviewers mention that Onboard's onboarding setup is superior, with workflows, templates, and checklists all rated at 10.0, indicating a more streamlined and user-friendly experience compared to ChurnZero's lower ratings in these areas.
- G2 users highlight that ChurnZero offers robust customer monitoring features with a rating of 9.2, while Onboard lacks comparable functionality, which users say is essential for proactive customer management.
- Users on G2 report that Onboard's customer engagement portal is rated at 10.0, providing a seamless experience for users, whereas ChurnZero's engagement features are rated lower, indicating potential limitations in user interaction.
- Reviewers mention that ChurnZero's data analytics capabilities, particularly in net promoter score (NPS) and customer satisfaction (CSAT) scores, are rated at 8.9 and 8.8 respectively, showcasing its strength in measuring customer feedback compared to Onboard's lower ratings in similar areas.
- Users say that Onboard shines in its multi-language support with a perfect score of 10.0, which is particularly beneficial for global teams, while ChurnZero's support in this area is rated lower, potentially limiting its usability in diverse markets.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableOnboard
Starter
$25.00
1 Seat Per Month
Best for:
You want to graduate out of spreadsheets or project management software but you also don't need a lot of hand-holding or bells + whistles.
- Unlimited Templates
- Automated Launch Plans
- Customer Portal
Free Trial
ChurnZero
No trial information availableOnboard
Free Trial is available
Ratings
Meets Requirements
9.0
1,254
9.6
19
Ease of Use
8.5
1,262
10.0
19
Ease of Setup
7.9
580
9.9
12
Ease of Admin
8.5
517
9.9
12
Quality of Support
9.5
1,169
10.0
19
Has the product been a good partner in doing business?
9.6
522
10.0
12
Product Direction (% positive)
9.4
1,190
10.0
18
Features by Category
Customer Information
8.9
1005
|
Verified
Not enough data
9.1
985
|
Verified
Not enough data
8.9
981
|
Verified
Not enough data
8.7
940
|
Verified
Not enough data
9.1
1002
|
Verified
Not enough data
8.7
922
|
Verified
Not enough data
8.5
826
|
Verified
Not enough data
Predictions
8.6
967
|
Verified
Not enough data
7.8
742
|
Verified
Not enough data
8.6
830
|
Verified
Not enough data
7.5
637
|
Verified
Not enough data
Platform
8.6
990
|
Verified
Not enough data
8.5
892
|
Verified
Not enough data
8.5
868
|
Verified
Not enough data
8.7
902
|
Verified
Not enough data
8.9
966
|
Verified
Not enough data
8.6
934
|
Verified
Not enough data
9.0
900
|
Verified
Not enough data
9.1
837
|
Verified
Not enough data
9.2
959
|
Verified
Not enough data
9.1
916
|
Verified
Not enough data
Generative AI
7.7
308
Not enough data
7.8
307
Not enough data
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
7.5
64
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Analysis
8.9
125
Not enough data
8.9
133
Not enough data
User Support
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
83
Not enough data
8.4
82
Not enough data
8.8
98
Not enough data
Intelligence
8.3
92
Not enough data
7.5
85
Not enough data
8.1
83
Not enough data
Mapping
8.0
81
Not enough data
8.3
86
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Not enough data
Customization
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Not enough data
Generative AI
8.0
92
Not enough data
8.1
91
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
304
10.0
12
8.6
292
10.0
11
8.6
272
10.0
12
Project Tracking
8.8
279
10.0
10
8.6
266
10.0
8
8.5
262
9.5
11
8.8
308
9.9
12
8.7
269
9.4
9
Customer Engagement
8.4
261
10.0
12
8.8
283
9.8
11
8.2
242
9.1
11
8.8
279
9.9
12
8.6
269
10.0
12
Categories
Categories
Shared Categories
ChurnZero and Onboard are categorized as Client Onboarding
Unique Categories
ChurnZero is categorized as Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Onboard has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Onboard
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.3%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Computer Software
26.5%
Information Technology and Services
17.6%
Marketing and Advertising
8.8%
Education Management
8.8%
Research
5.9%
Other
32.4%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Onboard has no discussions with answers
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