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# Chatway Live Chat vs Chaty Comparison - What are their main differences?

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Chatway Live ChatChaty[+ Add Product](#)

Reviews

**Chatway Live Chat** [

4.9/5(91)

](https://www.g2.com/products/chatway-chatway-live-chat/reviews#reviews)

**Chaty** [

4.7/5(18)

](https://www.g2.com/products/chaty/reviews#reviews)

Pricing

**Chatway Live Chat**
Free Trial

**Free** 1 Seats Per Month · Free

**Chaty**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Chatway Live Chat**
\<1 month

Based on 47 responses

**Chaty**
Not enough reviews yet

Return on Investment

**Chatway Live Chat**
3 months

Based on 46 responses

**Chaty**
Not enough reviews yet

Perceived Cost

**Chatway Live Chat**
$$$$$

**Chaty**
Not enough reviews yet

Average Discount

**Chatway Live Chat**
11%

**Chaty**
Not enough reviews yet

 ![Chatway Live Chat](https://images.g2crowd.com/uploads/product/hd_favicon/808aae86fb12c8f3b2f6e677d7f08dc9/chatway-chatway-live-chat.svg "Chatway Live Chat")

 ![Chaty](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_a0ab715c722ced4e228539cd9f773798/chaty.png "Chaty")

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Pros & Cons

**Chatway Live Chat**
[
Ease of Use (24)
](https://www.g2.com/products/chatway-chatway-live-chat/reviews?filters%5Bsentiment_snippet%5D=1776906&qs=pros-and-cons#reviews)[
Customer Support (12)
](https://www.g2.com/products/chatway-chatway-live-chat/reviews?filters%5Bsentiment_snippet%5D=1777251&qs=pros-and-cons#reviews)[
Limited Customization (3)
](https://www.g2.com/products/chatway-chatway-live-chat/reviews?filters%5Bsentiment_snippet%5D=2109490&qs=pros-and-cons#reviews)[
Expensive (2)
](https://www.g2.com/products/chatway-chatway-live-chat/reviews?filters%5Bsentiment_snippet%5D=1777112&qs=pros-and-cons#reviews)

**Chaty**
[
Features (3)
](https://www.g2.com/products/chaty/reviews?filters%5Bsentiment_snippet%5D=2049546&qs=pros-and-cons#reviews)[
Ease of Use (2)
](https://www.g2.com/products/chaty/reviews?filters%5Bsentiment_snippet%5D=2354781&qs=pros-and-cons#reviews)[
Chatbot Issues (1)
](https://www.g2.com/products/chaty/reviews?filters%5Bsentiment_snippet%5D=2049542&qs=pros-and-cons#reviews)[
Missing Features (1)
](https://www.g2.com/products/chaty/reviews?filters%5Bsentiment_snippet%5D=2393843&qs=pros-and-cons#reviews)

Integrations

**Chatway Live Chat**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_33a443ea386d8359f114cd8d610b40f6/big-cartel.png "Product Avatar Image")

Big Cartel

](https://www.g2.com/products/big-cartel/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c46854d3629977393446d9c42e8bfca4/booker.png "Product Avatar Image")

Booker

](https://www.g2.com/products/booker/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a0ab715c722ced4e228539cd9f773798/chaty.png "Product Avatar Image")

Chaty

](https://www.g2.com/products/chaty/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c234b0ee74b541afa9ab8821ce182db8/facebook-for-business.png "Product Avatar Image")

Facebook

](https://www.g2.com/products/facebook-for-business/reviews)[
View all
](https://www.g2.com/products/chatway-chatway-live-chat/integrations)

**Chaty**
Not enough data

Screenshots

**Chatway Live Chat**
 ![Chatway Live Chat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1419048/image__32_.png)

**Chaty**
 ![Chaty screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/197827/phchaty2.png)

Ratings

Meets Requirements

**Chatway Live Chat**

9.7

9.782

**Chaty**

9.6

9.614

Ease of Use

**Chatway Live Chat**

9.8

9.885

**Chaty**

9.9

9.914

Ease of Setup

**Chatway Live Chat**

9.8

9.884

**Chaty**

9.4

9.49

Ease of Admin

**Chatway Live Chat**

9.6

9.655

**Chaty**

9.6

9.69

Quality of Support

**Chatway Live Chat**

9.9

9.980

**Chaty**

10.0

10.014

Has the product been a good partner in doing business?

**Chatway Live Chat**

9.6

9.651

**Chaty**

9.8

9.88

Product Direction (% positive)

**Chatway Live Chat**

9.9

9.983

**Chaty**

10.0

10.014

Features

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.7

77

8.8

13

Generative AI

AI Text Generation

7.1

25

8.3(won by 1.2)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

AI Text Summarization

7.1

25

8.3(won by 1.2)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

AI Text-to-Speech

7.1

25

7.9(won by 0.8)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

9.7

74

10.0(won by 0.3)

11

Notifications

9.6(won by 0.5)

70

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.1

11

Targeted Emails

9.0(won by 1.0)

62

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

10

In-App Messaging

9.5(won by 0.4)

68

9.1

11

Co-Browsing

8.4(won by 0.2)

59

8.2

10

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

9.2

61

9.3(won by 0.1)

10

Conversation Archiving

8.9(won by 0.6)

65

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

10

Lead Development

9.0

59

9.5(won by 0.5)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Knowledge Base

8.8(won by 0.6)

59

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.2

10

Team Inbox 

8.9(won by 0.2)

59

8.7

10

Customer Profiles

9.1

56

9.7(won by 0.6)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.6

61

Not enough data

Ticket and Case Management

Ticket Creation User Experience

Not enough data

Not enough data

Ticket Response User Experience

Not enough data

Not enough data

Workflow

Not enough data

Not enough data

Automated Response

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Attachments/Screencasts

Not enough data

Not enough data

Ticket Collaboration

Not enough data

Not enough data

Customer/Contact Database

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

Not enough data

Not enough data

Email to Case

Not enough data

Not enough data

Live Chat Support

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Voice

Not enough data

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Customization 

9.2

61

9.3(won by 0.1)

10

Mobile User Support

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Show 10 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Generative AI[Hide 22 FeaturesShow 22 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Code Generation

Not enough data

Not enough data

Text to Image

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

API

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Virtual Characters and Avatars

Not enough data

Not enough data

Content Generation

Not enough data

Not enough data

Personalization and Recommendation

Not enough data

Not enough data

Conditional Generation

Not enough data

Not enough data

Transformer Model

Not enough data

Not enough data

Automated Image & Video Editing

Not enough data

Not enough data

Interactive and Co-Creative Systems

Not enough data

Not enough data

Text Summarization

Not enough data

Not enough data

Data Augmentation

Not enough data

Not enough data

Variation Autoencoder Models

Not enough data

Not enough data

Adversarial Training

Not enough data

Not enough data

Transfer Learning and Fine-tuning

Not enough data

Not enough data

Simulation and Scenario Generation

Not enough data

Not enough data

Creative Design

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Prompt Engineering

Not enough data

Not enough data

Foundation Model

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

AI Chatbots[Hide 77 FeaturesShow 77 Features](javascript:void(0);)

Not enough data

Not enough data

Core Conversational Capabilities - AI Chatbots

Controlled LLM Response Generation

Not enough data

Not enough data

Context Maintenance Within Sessions

Not enough data

Not enough data

Natural Language Understanding & Intent Inference

Not enough data

Not enough data

Data

Reliability

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction

Complex Query Handling

Not enough data

Not enough data

Natural Conversation

Not enough data

Not enough data

Understanding

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizability

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Task & Flow Management - AI Chatbots

Scripted Dialogue & Decision Tree Support

Not enough data

Not enough data

Fallback Responses for Unknown Queries

Not enough data

Not enough data

Learning

User Interaction Learning

Not enough data

Not enough data

Error Learning

Not enough data

Not enough data

Deployment & Embedding - AI Chatbots

API Access for Business System Integration

Not enough data

Not enough data

Web Widget & SDK Embedding

Not enough data

Not enough data

Content Generation

Creativity

Not enough data

Not enough data

Content Accuracy

Not enough data

Not enough data

Admin & Configuration - AI Chatbots

No-Code Conversation Design

Not enough data

Not enough data

System

API Flexibility

Not enough data

Not enough data

Update Frequency and Utility

Not enough data

Not enough data

Cross-Platform Compatibility 

Not enough data

Not enough data

Software Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Agentic AI - AI Chatbots

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Monitoring & Improvement - AI Chatbots

Feedback-Driven Response Optimization

Not enough data

Not enough data

Reliability & Safety - AI Chatbots

Guardrails & Content Controls

Not enough data

Not enough data

Additional Functionality

Autoresponders

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Chat Transcript

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Natural Language Search

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Speech Synthesis

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

API

Not enough data

Not enough data

For Developers

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

Not enough data

Productivity Tools

Notes

Not enough data

Not enough data

Internal Discussion

Not enough data

Not enough data

Assignments and Tasks

Not enough data

Not enough data

Workflows

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Tagging System

Not enough data

Not enough data

Analytics

Trends

Not enough data

Not enough data

Performance Tracking

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Agentic AI - Shared Inbox

Autonomous Task Execution

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Responses

Customization

Not enough data

Not enough data

Control

Not enough data

Not enough data

Route To Human

Not enough data

Not enough data

Menu bars

Not enough data

Not enough data

Drip sequences

Not enough data

Not enough data

Platform

Live chat

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Branding

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

A/B testing

Not enough data

Not enough data

Role-based access

Not enough data

Not enough data

Collection of information

Not enough data

Not enough data

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Conversational Platform

Personalization

Not enough data

Not enough data

Omnichannel

Not enough data

Not enough data

Contextual Engagement

Not enough data

Not enough data

Proactive Engagement

Not enough data

Not enough data

Support Automation

Intelligent Routing

Not enough data

Not enough data

Seamless Escalation

Not enough data

Not enough data

Transcripts

Not enough data

Not enough data

Self-Serve Support

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

WhatsApp Marketing[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

WhatsApp Messaging - WhatsApp Marketing

Transactional Messages

Not enough data

Not enough data

Bulk WhatsApp Messaging

Not enough data

Not enough data

Conversational Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Promotional Messages

Not enough data

Not enough data

Automated Replies

Not enough data

Not enough data

WhatsApp Business Platform - WhatsApp Marketing

Segmentation

Not enough data

Not enough data

API Integration

Not enough data

Not enough data

WhatsApp Commerce

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Chatway Live Chat](https://images.g2crowd.com/uploads/product/hd_favicon/808aae86fb12c8f3b2f6e677d7f08dc9/chatway-chatway-live-chat.svg "Chatway Live Chat")](https://www.g2.com/products/chatway-chatway-live-chat/reviews)

Chatway Live Chat

Small-Business(50 or fewer emp.)

95.4%

Mid-Market(51-1000 emp.)

3.4%

Enterprise(\> 1000 emp.)

1.1%

[![Chaty](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_a0ab715c722ced4e228539cd9f773798/chaty.png "Chaty")](https://www.g2.com/products/chaty/reviews)

Chaty

Small-Business(50 or fewer emp.)

87.5%

Mid-Market(51-1000 emp.)

6.3%

Enterprise(\> 1000 emp.)

6.3%

Small-Business

(50 or fewer emp.)

95.4%

87.5%

Mid-Market

(51-1000 emp.)

3.4%

6.3%

Enterprise

(\> 1000 emp.)

1.1%

6.3%

Reviewers' Industry

[![Chatway Live Chat](https://images.g2crowd.com/uploads/product/hd_favicon/808aae86fb12c8f3b2f6e677d7f08dc9/chatway-chatway-live-chat.svg "Chatway Live Chat")](https://www.g2.com/products/chatway-chatway-live-chat/reviews)
Chatway Live Chat

Retail

9.3%

Leisure, Travel & Tourism

9.3%

Design

5.8%

Consumer Services

4.7%

Computer Software

4.7%

Other

66.3%

[![Chaty](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_a0ab715c722ced4e228539cd9f773798/chaty.png "Chaty")](https://www.g2.com/products/chaty/reviews)
Chaty

Wholesale

6.7%

Transportation/Trucking/Railroad

6.7%

Staffing and Recruiting

6.7%

Marketing and Advertising

6.7%

Market Research

6.7%

Other

66.7%

Alternatives

**Chatway Live Chat Alternatives**

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Tidio
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 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

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Sprinklr Service
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[
Fin
](/products/fin/reviews)

**Chaty Alternatives**

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[
Tidio
](/products/tidio/reviews)

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

[
LiveChat
](/products/livechat/reviews)

 ![CallRail](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg "CallRail")

[
CallRail
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 ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")

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Salesforce Service Cloud
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