Users report that CCC Intelligent Solutions excels in its Appointment Scheduling feature, scoring 8.9, which allows for efficient management of customer bookings. In contrast, Tekmetric does not have a specific score for this feature, indicating a potential gap in functionality for users who prioritize scheduling.
Reviewers mention that Tekmetric shines in Ease of Admin with a score of 9.6, making it easier for shop owners to manage their operations. CCC Intelligent Solutions, while still strong at 9.0, may require more administrative effort, according to user feedback.
G2 users highlight the superior Quality of Support from Tekmetric, which scored 9.5 compared to CCC Intelligent Solutions' 9.3. Reviewers appreciate the responsiveness and helpfulness of Tekmetric's support team, which can be crucial for businesses needing quick resolutions.
Users on G2 report that CCC Intelligent Solutions has a robust Estimating feature with a score of 9.6, which is highly valued for accurate job costing. Tekmetric, while not specifically rated in this area, may not offer the same level of detail, leading to potential discrepancies in estimates.
Reviewers mention that Tekmetric's Product Direction is highly rated at 9.8, indicating a strong commitment to continuous improvement and innovation. In contrast, CCC Intelligent Solutions has a lower score of 8.3, suggesting that users may feel less confident in the future development of the product.
Users say that CCC Intelligent Solutions provides solid Reports and Analytics capabilities with a score of 8.9, which helps in tracking performance metrics. However, Tekmetric's lack of a specific score in this area may indicate a less comprehensive approach to data analysis, which could be a drawback for data-driven decision-making.
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