G2 reviewers report that Brex excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Mercury. Users appreciate Brex's user-friendly interface and its ability to keep up with updates, making it a reliable choice for expense management.
According to verified reviews, Brex's implementation process is praised for its simplicity, with users highlighting the ease of setup and the intuitive onboarding experience. In contrast, while Mercury also offers a straightforward setup, it doesn't match the same level of enthusiasm from users regarding initial configuration.
Users say that Brex provides superior support quality, with many reviewers noting the responsiveness and helpfulness of the support team. Mercury, however, has received mixed feedback in this area, with some users expressing a desire for more robust support options.
Reviewers mention that Brex's features for tracking expenses, such as the ability to upload receipts on the go, are particularly beneficial for users who travel frequently. Mercury, while offering a solid user interface, lacks some of the advanced expense tracking capabilities that Brex provides.
Users appreciate Mercury's ease of use for international payments and its card management features, which allow for quick card creation and spending control. However, Brex outshines in areas like bank integration and smart categorization, which are crucial for businesses looking to streamline their financial processes.
According to recent feedback, Brex's overall performance in spend management is notably higher, with users highlighting its comprehensive features that cater to small businesses. Mercury, while popular among small businesses, does not offer the same depth of functionality, particularly in expense management and reporting.
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For mid-sized companies looking to scale. Everything included in Essentials plus:
How has Brex been for you as a small business long term?
2 Comments
EL
Terrible customer service. Tried to add a new checking account for autopay. Had to delete the old accounts and is taking a week to reestablish the credit...Read more
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