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Compare BotPenguin and Chatbot Builder 
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At a Glance
Market Segments
Small-Business (65.0% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
Free
$25.00 Per Month
BotPenguin
Star Rating
(23)4.4 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansChatbot Builder
Star Rating
(12)4.4 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BotPenguin excels in its live chat feature, scoring 9.1, which reviewers mention provides a seamless experience for customer interactions, while Chatbot Builder, although strong with a score of 9.2 in integrations, does not match the same level of live chat functionality.
- Reviewers mention that BotPenguin's customization options are rated at 8.7, allowing for a more tailored user experience, whereas Chatbot Builder's customization features are less flexible, leading to a score of 8.3.
- G2 users highlight that BotPenguin's ease of setup is rated at 8.3, making it user-friendly for small businesses, while Chatbot Builder lacks a clear score in this area, which may indicate potential setup challenges.
- Users on G2 report that BotPenguin's role-based access feature scores an impressive 9.5, providing robust security and user management, while Chatbot Builder does not offer a comparable feature, which could be a drawback for larger teams.
- Reviewers mention that BotPenguin's analytics capabilities are rated at 8.1, which some users find helpful for tracking performance, but Chatbot Builder slightly edges ahead with a score of 8.3, indicating better analytical tools.
- Users say that both products have a strong product direction, with a perfect score of 10.0 for both, indicating that they are committed to continuous improvement and innovation, which is a significant factor for long-term users.
Pricing
Entry-Level Pricing
BotPenguin
Baby
Free
Basic Feature available free of charge
- One Chatbot
- 1,000 messages/month
- 100 conversations/month
Chatbot Builder
Basic
$25.00
Per Month
- Create upto 5 bots
- Send 3000 messages per month
- Train bot on multiple documents and 3000 links
Free Trial
BotPenguin
No trial information availableChatbot Builder
Free Trial is available
Ratings
Meets Requirements
8.0
16
9.3
5
Ease of Use
8.6
16
8.7
5
Ease of Setup
8.0
9
Not enough data
Ease of Admin
9.4
8
Not enough data
Quality of Support
8.2
16
9.0
5
Has the product been a good partner in doing business?
9.6
8
Not enough data
Product Direction (% positive)
9.3
16
10.0
5
Features by Category
Responses
8.6
13
Feature Not Available
8.1
12
Feature Not Available
8.3
13
Feature Not Available
7.7
11
Feature Not Available
7.9
13
Feature Not Available
Platform
9.0
12
Feature Not Available
8.5
11
9.0
5
8.2
11
8.0
5
7.7
11
8.3
5
7.4
9
Feature Not Available
8.8
11
Feature Not Available
8.9
11
8.3
5
Generative AI
7.4
7
Feature Not Available
7.2
6
Feature Not Available
Categories
Categories
Shared Categories
BotPenguin and Chatbot Builder are categorized as Chatbots
Unique Categories
BotPenguin has no unique categories
Chatbot Builder has no unique categories
Reviews
Reviewers' Company Size
BotPenguin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Chatbot Builder
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.0%
Marketing and Advertising
10.0%
Education Management
10.0%
Consumer Services
10.0%
Computer Software
10.0%
Other
45.0%
Consulting
20.0%
Telecommunications
20.0%
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Higher Education
20.0%
Other
0.0%
Discussions
What is BotPenguin used for?
1 Comment
SS
it is used to create No code AI chatbots for channels like WhatsApp, facebook, website etc. wherever your business is present.Read more
BotPenguin has no more discussions with answers
Chatbot Builder has no discussions with answers
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